Johan Hogsander

Our annual review of the digital maturity of a range of organisations in public sector, financial services, healthcare and retail

When you look at the changes in digital technology a lot can happen in 12 months.

That’s certainly been the case since we published last year’s DMI report. We’ve witnessed Facebook pass 1bn users and float for more than $100bn; the end of analogue TV with the completion of the digital switchover; the launch of consumer ready 3D printing and huge leaps in e-Health highlighted by a doctor using an ECG app to diagnose a passenger having a heart attach mid flight and the mobile app has been… Show more

When you look at the changes in digital technology a lot can happen in 12 months.

That’s certainly been the case since we published last year’s DMI report. We’ve witnessed Facebook pass 1bn users and float for more than $100bn; the end of analogue TV with the completion of the digital switchover; the launch of consumer ready 3D printing and huge leaps in e-Health highlighted by a doctor using an ECG app to diagnose a passenger having a heart attach mid flight and the mobile app has been cleared for medical use by the US Food and Drug Administration.

For this year’s research we commissioned independent market research agency, ActionPoint Marketing Solutions, to survey the views of over 200 business leaders from public and private sectors along with 200 consumers to better understand the challenges and opportunities digital transformation presents.

As you would expect there is a growing digital focus in organisations across the public and private sector, with the majority expecting digital to be the dominant channel within 3 years. But consumers are clear that a focus on digital shouldn’t come at the price of other channels; multi-channel is the preference.

In fact we sent a film crew out to speak to the general public to ask them directly ‘How has technology changed the way you interact with organisations and what do you love and hate most?‘ and their views were frank and honest!

The key message this year is that where digital may lead it must be part of an integrated design that provides the right service, through the right channel, at the right time. Show less

When you look at the changes in digital technology a lot can happen in 12 months.

That’s certainly been the case since we published last year’s DMI report. We’ve witnessed Facebook pass 1bn users and float for more than $100bn; the end of analogue TV with the completion of the digital switchover; the launch of consumer ready 3D printing and huge leaps in e-Health highlighted by a doctor using an ECG app to diagnose a passenger having a heart attach mid flight and the mobile app has been… Show more

When you look at the changes in digital technology a lot can happen in 12 months.

That’s certainly been the case since we published last year’s DMI report. We’ve witnessed Facebook pass 1bn users and float for more than $100bn; the end of analogue TV with the completion of the digital switchover; the launch of consumer ready 3D printing and huge leaps in e-Health highlighted by a doctor using an ECG app to diagnose a passenger having a heart attach mid flight and the mobile app has been cleared for medical use by the US Food and Drug Administration.

For this year’s research we commissioned independent market research agency, ActionPoint Marketing Solutions, to survey the views of over 200 business leaders from public and private sectors along with 200 consumers to better understand the challenges and opportunities digital transformation presents.

As you would expect there is a growing digital focus in organisations across the public and private sector, with the majority expecting digital to be the dominant channel within 3 years. But consumers are clear that a focus on digital shouldn’t come at the price of other channels; multi-channel is the preference.

In fact we sent a film crew out to speak to the general public to ask them directly ‘How has technology changed the way you interact with organisations and what do you love and hate most?‘ and their views were frank and honest!

The key message this year is that where digital may lead it must be part of an integrated design that provides the right service, through the right channel, at the right time. Show less