Iffat Chaudhry

📝 Process improvement in membership organisations is about more than just the process itself. It's about understanding the underlying systems and conditions. The MemberWise Network's article, in collaboration with Jenny Watkins FCMI of Intercloud9 explores this idea. Key takeaways: ⚙ Processes don't exist in isolation - they are part of interconnected systems impacted by management, culture, and more. 🖼 Improving processes requires looking at the bigger picture and addressing root causes, not just symptoms. 🤝 Successful process improvement involves engaging people, not just redesigning steps. Read the full article below 🔗 #Membership #ProcessImprovement #ManagementInsights #SystemsThinking P.S. If you’re part of a membership organisation, this is a must-read! 📚👍

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With mainstream access to AI tools relatively new, it’s no surprise that organisations are struggling to form a strategic approach to adopting and embedding these transformative tools. AI adoption – from ‘why’ to ‘how’  I'm pleased to be able to share our webinar with AI expert guest speaker, Robert Aitchison. We decided to run this webinar in response to conversations with a number of Aptem customers who can see the potential of large language models and AI tools but have yet to adopt them widely and strategically within their organisations.   Hugely insightful, with many takeaways that translate into the discussions we are all having today; what I came away with was the following:  1. ‘The art hasn’t changed; just the tools.’ A key message that resonates with our sector and the value providers bring to the world of work and skills.   2. AI will likely be front and centre to more of a human-centred approach to work, not less.   3. AI has a vital part to play in retaining and developing staff more broadly.   4. Ofsted recognises that AI tools can help providers ‘make better-informed decisions, reduce workload and lead to innovative ways of working’. The onus is on the provider to adopt AI safely and within the published regulatory principles.   5. Risks/legal pitfalls associated with in-house development of generative AI are significant.   6. Organised Data is the foundation for an AI toolset.   7. External tools need to come from trusted partners.   8. AI will change your organisation; you should approach it as any other change management initiative.    9. Generative AI tools are currently reaching a plateau.    10. Organisations will benefit from embracing the opportunities presented by AI today.  Here's the link below!

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