Guy Stephens

Guy Stephens

Farnham, England, United Kingdom
4K followers 500 connections

About

Often playful. Always curious.
Restless to push boundaries.

Playfully pushing…

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Contributions

Activity

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Experience

  • IBM Graphic

    IBM

    London, United Kingdom

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    Online

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    Farnham

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    Middle East, Malaysia, Indonesia

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    London, United Kingdom

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Education

  • University of Oxford Graphic

    University of Oxford

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    Activities and Societies: Wolfson College

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    Activities and Societies: Fluent Mandarin Chinese speaker, able to read and write Mandarin; Chinese Art, Literature, Culture

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Licenses & Certifications

Publications

  • Five Years of Social Customer Care: The Pig Puts on Some Lipstick and the Fish Come Out to Play!

    Future Care Initiative

    Five years seems like a good milestone to reflect on the impact social media has had on how brands respond to and engage their customers to deliver customer care. Guy Stephens asked some of the leading thinkers on the topic to offer their perspective on what's transpired and what frontiers are still to explore. Full list of contributors includes: Frank Eliason, Rich Baker, Graeme Stoker, John Bernier, Dr Natalie Petouhoff, Esteban Kolsky, Bob Thompson, Barry Dalton, Colin Shaw, Vincent Boon…

    Five years seems like a good milestone to reflect on the impact social media has had on how brands respond to and engage their customers to deliver customer care. Guy Stephens asked some of the leading thinkers on the topic to offer their perspective on what's transpired and what frontiers are still to explore. Full list of contributors includes: Frank Eliason, Rich Baker, Graeme Stoker, John Bernier, Dr Natalie Petouhoff, Esteban Kolsky, Bob Thompson, Barry Dalton, Colin Shaw, Vincent Boon, Wendy Lea, Mitch Lierberman, Kate Leggett, Dave Carroll, Martin Hill-Wilson, Joanne Jacobs, Joshua March.

    See publication
  • E for Experts

    Capgemini

    Appearing as part of the Capgemini Annual report for 2012, i was interviewed on why it is important to be connected to our clients, and what it means to be a 'capgemini expert'

    Other authors
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  • Where's your Twitter Team?

    http://www.foviance.com/what-we-think/social-media-for-customer-care-wheres-your-twitter-team/

    Best practice guidelines when using Twitter for customer care.

    Other authors
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Projects

  • Develop a framework to assess the value of Enterprise Social Network

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    As part of Capgemini University, in collaboration with Henley Business School, I mentored a student who was developing a framework which enables the intangible and tangible value of Enterprise Social Network to be assessed and visualized.

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  • Enhancing Enterprise Social Network User Adoption

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    As part of the master’s degree worked on a project in collaboration with Capgemini Consulting, UK and Henley Business School, to develop a framework for Enterprise Social Networks introduction to enhance user adoption based on the user attitudes and its relevant organisation’s cultural factors.

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Languages

  • English

    Native or bilingual proficiency

  • Mandarin Chinese

    Native or bilingual proficiency

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