Zing Dev Limited

We're thrilled to share this testimonial from Daniel Graham, previously Chief Technology Officer at CarFinance247! Daniel's testimonial highlights our commitment to delivering top-notch software solutions for our clients and providing exceptional customer service. As a leading provider of Twilio Flex-based customer experience and contact centre solutions, we're dedicated to helping businesses achieve their goals through innovative technology. Want to learn more about how we can help your organisation? Visit our website or reach out to us today! #Testimonial #CustomerExperience #Twilio

Is your business falling short when it comes to customer experience? A recent survey by Harvard Business Review Analytic Services revealed a troubling trend: businesses are struggling to deliver consistently positive customer experiences. In today's digital-first world, customers expect seamless interactions, personalised service, and immediate responses. Falling short can have serious consequences, from lost revenue and customers, to badly damaged brand reputation. Alex Clemente, Managing Director of HBR Analytic Services says, “This research underscores that the experience a company provides is often as important as its products or services in terms of customer satisfaction and loyalty.” To improve your customer experience, it's essential to personalise your interactions, respond quickly and offer a consistent experience across all channels, whilst continuously gathering feedback and making data-driven adjustments. Want to check it out? Read the full article here: https://lnkd.in/edHEDY26 #CustomerExperience #Innovation #CX

A single bad customer experience can have a devastating impact on a brand's reputation and bottom line. According to PWC, a staggering 32% of customers will stop buying from a brand they love after just one negative interaction. Happy customers are more likely to repeat purchase, recommend your brand to others, and become brand advocates. By investing in a positive customer experience, businesses can build lasting relationships, increase customer loyalty, and drive long-term growth. At Zing, we’re committed to helping businesses deliver exceptional customer experiences. By leveraging the power of Twilio's solutions, we provide our clients with the tools they need to effectively manage customer interactions, streamline workflows, and deliver personalised services. Get in touch, and see how we can work together to create a customer-centric strategy that drives loyalty and growth. #CustomerExperience #Innovation #ContactCentre

🔹 Navigating Burnout 🔹 In the demanding setting of a contact centre, burnout can destroy empathy – frustrated and burnt-out employees may become cynical and indifferent to customer needs and problems. As a result, the customer experience suffers. So, what are the solutions? From the business side, investing in employee well-being isn't just about offering nice perks; it's smart business. By prioritising your agents' mental health, you'll see benefits like: ✅ Improved Agent Performance: Happier, healthier agents are more productive and provide better customer service. ✅ Reduced Turnover: When employees feel valued and supported, they're less likely to leave. ✅ Enhanced Customer Satisfaction: Engaged agents create positive customer experiences, driving loyalty and repeat business. By fostering a culture of empathy and well-being, you can nurture a thriving contact centre team and safeguard your business's success. #burnout #CustomerExperience #worklifebalance

Are you a University student looking for a challenging and rewarding placement? 💻   Zing are now accepting applications for our 2025/2026 University Placements!   Join our team and gain hands-on experience working with cutting-edge technologies like Twilio, React, and Azure.   You can expect to gain valuable practical experience, competitive pay, and mentorship from industry experts.   What you’ll need: ✅ A passion for software development ✅ Currently studying for a degree in computer science or a degree which contains computer science modules ✅ A desire to learn new technologies and develop existing skills ✅ Initial experience with: HTML, CSS, JavaScript, JavaScript Frameworks   Apply now: https://lnkd.in/e32yWFax #placement #hiring #technology

Contact centres are indispensable for customer satisfaction and retention in today's competitive business landscape. To effectively measure and improve contact centre performance, it's essential to select the right metrics. While many metrics can be used to assess contact centre performance, some are more valuable than others. Factors such as industry, business goals, and customer expectations can influence which metrics are most relevant. Which metric do you find most valuable for measuring contact centre performance? Share your insights by participating in our poll! ✅ #ContactCentre #Poll #CustomerExperience

🚀 Another great example of our work with Twilio! 🚀 Take a look at this article on Twilio's blog, where one of our talented developers (and now blogger!), Tristan Blackwell, has shared his expertise on using Zod to streamline input validation and data transformation in Twilio Functions. If you're looking for ways to optimise your Twilio projects, this blog post is a must-read and a great example of how our team is contributing to the Twilio community. Check it out and see how Zing Dev can help you leverage the power of Twilio! #Blog #TwilioPartner #Innovation

🔸 Non-profits Lead the Way in AI Adoption! 🔸 Twilio have recently released the 2024 State of Non-profit Digital Engagement Report, and it's clear that non-profits are at the forefront of AI adoption! At Zing, we see first-hand the impact Twilio's communication platform can have on organisations like the International Federation of Red Cross and Red Crescent Societies (IFRC). We work very closely with the IFRC to deliver innovative communication solutions which are crucial in providing critical support to refugees and undocumented migrants around the world. The rise of AI in the non-profit sector is a testament to the increasing importance of technology in driving social change. As AI continues to evolve, non-profits can leverage its capabilities to improve efficiency, enhance donor engagement, and deliver personalised services. We're incredibly proud to be a part of this positive change, and we're excited to see how AI continues to empower non-profits to make a difference! #AI #NonProfit #Innovation

🚀 AI is Revolutionising Contact Centres! 🚀 According to Deloitte, a whopping 81% of contact centre executives are investing in AI-enabled technologies to empower their agents and enhance the overall customer experience. Key takeaways: 🔹 Cloud Migration: Contact centres are increasingly moving to the cloud to leverage the flexibility and scalability of AI-powered solutions. 🔹 Agent Enablement: AI is being used to assist agents with tasks like knowledge retrieval, sentiment analysis, and automated responses, improving their efficiency and job satisfaction. 🔹 Operational Efficiency: AI investments are also aimed at streamlining processes, reducing costs, and improving overall operational performance. Want to learn more about how Zing can help you transform your contact centre? Contact us today and explore how our expertise in Twilio Flex and cloud-based solutions can benefit your business. #CustomerExperience #ContactCentre #Innovation

We're thrilled to share a testimonial from Alasdair Stewart, Head of National Services at Age UK. As a leading provider of Twilio Flex solutions, we're proud to have played a pivotal role in helping Age UK achieve their goals. In a snapshot: 🔹 High user satisfaction. Adding web chat functionality & enabling Age UK’s virtual assistant to hand over to humans as appropriate. 🔹 Increased volunteer numbers (an increase of 242% from 2020). 🔹 Age UK now supports just two instead of seven telephony systems, resulting in significant savings. 🔹 Enabled remote work for volunteers, by bringing all its telephone services onto a single platform, Flex. Want to learn more about how we helped Age UK transform their contact centre operations? Visit: https://lnkd.in/eYjn_C5X #Testimonial #CustomerExperience #ContactCentre