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COO Co-Founder | Helping organizations grow revenue with ecommerce and web application development | ✅ B2B Ecommerce | ✅ B2C Ecommerce | ✅ Software Development
The team at Clouda Inc implemented a great case for B2B Self-Service Portals with VTEX and STANLEY Engineered Fastening We're proud to be able to work on projects like this with industry visionaries like Chris Teer, Nathan Lattimer, Thiago Doherty Garcia, MBA, and Eduardo Higa
Do you have a self-service portal in your business? What features does your portal have and what features might you be missing? Today, let's explore these questions. A self-service portal is an online platform that helps customers independently engage with a business, improving customer satisfaction and operational efficiency. It allows customers to handle certain customer service tasks, leading to a more personalized and fulfilling experience. Self-service portals are designed to meet customers' desire for independence. When customers log in, they can see a dashboard with all the information they need for their interactions with the business. B2B self-service portals address several critical pain points for businesses, significantly improving efficiency and customer satisfaction. These portals aim to give customers more control, enhancing their experience and allowing customer service resources to be used more efficiently by the business. When creating a high-quality B2B self-service portal, there are some important features that you must include. Here is a list of these necessary functions: -> Account Management -> Order Tracking -> Invoice and Payment Management -> Knowledge Base and FAQ -> Customizable User Interface #b2b #selfserviceportal #customerserviceportal