Viewpoint Research CIC

NPS is a really important tool when trying to gain customer feedback. Do you use NPS in your business? How is your NPS system setup? Let us know in the comments! For more info on NPS have a look on our website! https://lnkd.in/e5jxHZny

Are you struggling with customer feedback? "Closing the loop" is a strategy of gaining, analysing and acting on feedback so you can improve your business. Are you currently doing this? Let us know in the comments below!

Are you currently sending out surveys, but not getting responses? We think there's one answer (or one main answer)! If you need some help with your surveys send us a dm!

It’s disability pride month, which is close to our hearts at Viewpoint. Viewpoint is a social enterprise with the mission of providing employment opportunities for people who have barriers to work. One of the huge barriers to work is disabilities. The employment rate for people with disabilities is currently 27.9% less than people without a disability. Our goal is to help close this gap. We do this in several ways including: ·        accessible technology as required ·        short shifts (typically 4-5 hours) to enable an easy transition into work ·        and a supportive flexible work environment where we are open about people’s abilities on a day-to-day basis to ensure staff are comfortable in their work and able to thrive. Having a career at Viewpoint has a big impact on our staff’s confidence, wellbeing and feeling of inclusion in society. In an industry known for high turnover of staff, Viewpoint sit in contrast with a number of staff who have been with us for over 10 years. Our team may have tackled adversity in their lives. But their experiences and resilience are what contribute to their expertise and make Viewpoint unique. At Viewpoint we succeed because of our disabilities and differences, not in spite of them.

Great to see Dr Simon Williams from Service Insights Ltd  on the Housemark stand last week!

Join us for a half-hour webinar that will cover: Building Trust: methods for fostering trust with tenants, especially those who we’ve heard from the least. Meeting Regulatory Requirements: how to meet requirements while building stronger relationships with your tenants. Diverse engagement: explore innovative methods to engage a wider spectrum of tenants, ensuring diverse perspectives are included in your work. https://lnkd.in/e-i8i-YY What we will look at: Bringing innovative ideas to your housing provider through diverse tenant involvement. Offering meaningful and rewarding involvement opportunities to your tenants. Demonstrating the effectiveness of your involvement efforts to the Regulator of Social Housing. Who Should Attend: This webinar is for professionals working within housing providers who are keen to develop their tenant involvement by building trust and fostering inclusivity.

𝗡𝗲𝘄 𝘄𝗲𝗯𝗶𝗻𝗮𝗿 - Building trust: developing inclusive tenant involvement 📅 Date: July 3rd, 2024 ⏰ Time: 12:30-13:00 🎥 Tickets: https://lnkd.in/eefA7abp 💸 Cost: Free As in many sectors, tenant involvement often falls to a few highly engaged individuals. Other voices, often those marginalised in society more broadly, struggle to find a way in. This leaves us with gaps in understanding and representation. Join Co-create and Viewpoint Research CIC on July 3rd as we explore strategies to build trust and foster inclusive involvement with tenants who aren't usually part of the conversation. Reserve your place by registering here https://lnkd.in/eefA7abp #HousingSector #TenantEngagement #ResidentEngagement #Inequalities

Your NPS reflects your business, services or products. Improving your NPS involves improving aspects of your business. However, there is a systematic way to tackle improving your NPS and by proxy, your business, services or products. Find out how to improve your NPS Score. https://lnkd.in/ehajTSgY

What is a good Net Promoter Score? That's the question! The answer is it varies, but we'll show you whats a good and whats a bad score at the link below. https://lnkd.in/efHJMEQH