A client once said that they see us as an extension of their team, and that’s what we aim for. We want to build long-term partnerships with our clients, adapting the research programme to ensure it continually evolves to meet the needs of the business. Find out more about how we work: https://lnkd.in/gvhtbDDE
TLF Research
Research Services
Huddersfield, West Yorkshire 1,698 followers
Specialists in customer experience measurement and research.
About us
Doing best what matters most to customers. Helping organisations improve customer experience through the provision of expert research and actionable insight. We are specialists in customer experience measurement with a proven track record of improving companies’ customer satisfaction, loyalty and value. We provide our clients with a range of research and focus on providing first class and actionable customer insight. This enables them to drive change and ROI from their customer research programmes. Specialising in measuring customers’ satisfaction and loyalty means we have vast experience in: All data collection methods (e.g. Tel, F2F, online, IVR, text and postal) Reporting (e.g web reporting, dashboards, workshops, board presentations,) Benchmarking data Clear, relevant and actionable communication of data is key to changing behaviours. We provide: Informative, reliable, benchmarkable results (NPS, Satisfaction Index, satisfaction, loyalty & importance scores, customer experience modelling, vox pops) Compelling commercial reasons why customer loyalty pays (using your internal data to put £s against customer satisfaction) We build lasting research partnerships and have experience across all industries. Our client list includes: The Institute of Customer Service, Saint-Gobain, Co-op, LV=, Ovo Energy, Nationwide, Biffa, Direct Line Group, Irish Life and Housing Associations across the UK. We also run training courses on all aspects of Customer Experience Measurement in London, Manchester & Birmingham. Courses range from Customer Journey Mapping, Storytelling / Voice of the Customer, Customer Surveys and many more.
- Website
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http://www.tlfresearch.com
External link for TLF Research
- Industry
- Research Services
- Company size
- 51-200 employees
- Headquarters
- Huddersfield, West Yorkshire
- Type
- Privately Held
- Founded
- 1996
- Specialties
- Customer Experience Research, Complaints Surveys, Panel Research, Employee Satisfaction Measurement, Customer Journey Mapping, Storytelling, Voice of the Customer, Customer Surveys, NPS Surveys, Competitor Surveys, and Employee Engagement
Locations
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Primary
Taylor Hill Mill
Huddersfield, West Yorkshire HD4 6JA, GB
Employees at TLF Research
Updates
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Over the last 5 years we’ve delivered hundreds of free to attend webinars to thousands of delegates. The webinars cover a wide range of customer experience and research related subjects, . Our on-demand webinars are the recordings from some of the most popular subjects. Watch now https://lnkd.in/ea3tQbW6
On Demand Webinars
tlfresearch.com
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TLF Gems: Statistics for the Public Good. Interesting piece from the Royal Statistical Society about the use of public statistics such as GDP and CPI, and how statistics could be used to empower and engage all of us to hold government to account. "...across national statistical organisations, there is an innate tendency for producers of official statistics to prioritise government users over other users." https://lnkd.in/e3fJPiD5
Statistics should serve the public not just governments
https://blogs.lse.ac.uk/impactofsocialsciences
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Delivering an excellent customer experience requires a motivated and enthusiastic team. If you’re looking to inspire colleagues around the business, training might be the ideal solution. We have a range of in-house training and wrokshops designed to encourage new ways of thinking to help meet the needs of your customers. Find out more https://lnkd.in/ec7uGJY2
Flexible In-House Training From TLF Research
tlfresearch.com
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Communicating results internally is crucial to help bring your customer to life. Sharing externally can make a big difference to response rates and improved perceptions. Our creative team can help you build an engaging story for customers and staff. Find out more https://lnkd.in/er8fxv_9
Storytelling & Culture Change
tlfresearch.com
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TLF Gems: Why Data Cleaning Matters. This one won't be for everyone, but for some of you it may be a gamechanger. A great mini tutorial from Dr Albert Rapp on tidying up data in R (and if this doesn't float your boat, make sure you check out Albert's other tutorials). "Even if you can get the data into R with {rvest}, it will come in a really messy format. And if you don’t have the right tools to clean that up, you’ll be stuck with cleaning the data before you can even begin to build the table." https://lnkd.in/eSK6ejWb
Why data cleaning matters
3mw.albert-rapp.de
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Join us for our 5 Ways to... Use Your Customer Survey Results to Improve the Customer Experience Webinar on 9th October 2024. In this webinar we'll explore ways to use insights from your customer survey to enhance the overall customer experience. Discover five actionable methods to turn survey results into practical steps for improving your products, services, and customer interactions. Register now https://lnkd.in/e2Y5P_K8
5 Ways to... Use Your Customer Survey Results to Improve the Customer Experience Webinar
tlfresearch.com
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TLF Gems: How to Structure Calls to Boost Satisfaction: We've learned in our work with clients how important small details in the design of an experience can be. In this HBR article the authors analyse thousands of calls to recommend when to prioritise warmth versus competence. "...customers were more satisfied - and spent more - when employees spoke warmly at the conversation’s start and end. Competent language works the opposite way: it’s costly to start and end the conversation using competence-oriented language, but beneficial in the business of solving customer’s needs in the conversation’s middle." https://lnkd.in/e7Jbxrzi
How to Structure Customer Service Calls to Boost Satisfaction and Sales
hbr.org
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TLF Gems: 10 Reasons Tech Progress is Reversing: A brilliant article from Ted Gioia about the reasons technological progress is now making things worse for customers, and has been since around 2015. "Technology is increasingly making matters worse, not better—and at an alarming pace." https://lnkd.in/ed9JqymQ
10 Reasons Why Technological Progress Is Now Reversing
honest-broker.com
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Our in-house customer journey mapping training brings the knowledge of our gold standard approach to mapping the customer journey direct to your team. We'll take you through the essentials of this incredibly powerful tool which brings together customer research and insight, service design, and process improvement. Using real examples and case studies to reinforce the theory, attendees will leave with an in-depth understanding of Customer Journey Mapping. Find out more https://lnkd.in/eZZrfZPs
In-House Training - Customer Journey Mapping
tlfresearch.com