Swan Retail

Are you looking to smooth your operations and improve your customer experience in furniture retail? Catch us at INDX Shows Furniture at AIS, Cranmore Park, Solihull next Wednesday 28th (*AIS members only) and Thursday 29th August. Jennifer, Bahy and Andrea will be on hand to talk furniture retail and how our software can transform your business. Find them on stand P11B. Register for free here: https://bit.ly/3aM7k09 #furnitureretail #retailsoftware #furnitureretailsystem #customerexperience #retailtech #retailtechnology

Running a successful schoolwear business while managing multiple stores can be challenging. 🤹♀️ Save time and drive revenue with an all-in-one retail management solution that lets you: ✔️ Manage all your stores and warehouse with one solution ✔️ Improve stock visibility to reduce stock holding ✔️ See how your stores are performing with central reporting ✔️ Deliver great customer service with access to customer and order details at your tills Learn more about our schoolwear retail management solution: https://lnkd.in/eGNwDHNm #schoolwear #schooluniform #retail #retailsoftware #retailer #retailmanagement #swanretailsystem #customerservice #reporting #stockcontrol #stockholding

Smarty by name, smarty by nature. 📈 In the last six years, Smarty Schoolwear Ltd has transformed its business, achieving over £1.5m in turnover. They adopted innovative, cloud-based software to manage growth, coupled with a significant upgrade to a powerful, integrated EPOS system. Their decisions to modernise and advance have expanded their store footprint, reduced stock-holding costs by 30%, and unlocked time to focus on key projects to deliver continued growth. We sat down with Paras Shah, Managing Director of Smarty Schoolwear, to understand how implementation of Swan’s solutions have positively impacted business growth. “The system has brought huge increases in efficiency, automation, and accuracy. Manual stock intake processes that would previously have taken 3-4 days can now be achieved in a matter of hours.” “Features enable us to treat our stores like an online warehouse, we can access every piece of stock for a customer, and this has helped reduce stock holdings by around 30%.” “We have reduced our overheads hugely and it is down to the software enabling us to make these changes to achieve growth.” “Our reputation now opens the door for us with other schools, who proactively approach us about supplying their schoolwear.” Read more: https://lnkd.in/dxCF2SGt

SRS x SMS 📲 Send bulk text messages in seconds using customer data and order information held within your retail system – link SRS with SMS to keep your customers updated. We are excited to introduce you to our new SMS service at competitive rates from our colleagues at Cymba; messaging experts within the ClearCourse Group. With an average open rate of 98%, SMS messages are three times more likely to get read than emails. SMS can be used in many ways to engage with your customers, keep your brand top-of-mind, and keep them informed about orders. Cymba connects with SRS (Swan Retail System) to make it easy to send or schedule bulk text messages in seconds. Find out more: https://lnkd.in/e8czTxpc #sms #customerengagement #customerexperience #customerjourney #retail #omnichannelretail #omnichannel #cymba #swanretailsystem #messaging #customerservice

🆕 New Feature 🆕 Do you want to sell the stock you have on order before it arrives? Cut your selling times with our clever new ecommerce feature. Linking your retail system and online shop with Swan Ecommerce means that you can now synchronise your on-order stock and start selling it online immediately – no need to wait for it to be delivered to list it online. Find out how Swan and Sellerdeck can help your ecommerce: https://lnkd.in/gdbdprXT #ecommerce #retail #integratedecommerce #sellonline #furnitureretail #departmentstore #shoponline #destinationretail

“FRS has had a very positive impact on our business, both from an operational and strategic perspective." 📈 "Management information is available in real time, allowing us to make better decisions and take necessary actions.” “The implementation went smoothly, we launched with a stage-by-stage approach, and we were well supported by the Swan team.” Waterford-based furniture retailer, Sienna Home Furnishings, has transformed business operations by implementing SwanFRS, delivering excellent customer service and converting insights into business growth. Thank you to Janice Lenehan and the team at Sienna for fantastic feedback. Find out more: https://lnkd.in/ezCz398Z #furnitureretail #retail #customerexperience #ecommerce #customerjourney #instore #instoreretail #retailmanagement #retailsystems #onlineretail #onlinegrowth #drivinggrowth

“FRS has had a very positive impact on our business, both from an operational and strategic perspective." 📈 "Management information is available in real time, allowing us to make better decisions and take necessary actions.” “The implementation went smoothly, we launched with a stage-by-stage approach, and we were well supported by the Swan team.” Waterford-based furniture retailer, Sienna Home Furnishings, has transformed business operations by implementing SwanFRS, delivering excellent customer service and converting insights into business growth. Thank you to Janice Lenehan and the team at Sienna for fantastic feedback. Find out more: https://lnkd.in/ezCz398Z #furnitureretail #retail #customerexperience #ecommerce #customerjourney #instore #instoreretail #retailmanagement #retailsystems #onlineretail #onlinegrowth #drivinggrowth

Elevating customer experience ⬆ “Web traffic and in-store footfall has increased. The ability to see our customers’ journey starting online and then into the store has been important in understanding customer experience and how we progress.” Lenleys have used Swan Retail’s solutions for over 10 years, upgrading to SRS (Swan Retail System) in 2020 and more recently driving growth with SwanPay, Omnisend and Swan’s ecommerce platform powered by Sellerdeck. Hear from Nick Gordon, Digital Manager at Lenleys, as he discusses their recent transformation and the ways they’ve enhanced the customer experience in the furniture retail industry. “Personally, it has enabled me to spend more time focusing on other aspects of marketing for Lenleys, which was not possible previously. I can now spend time delving deeper into our marketing metrics and evolve our activity as a result, driving revenue and growth.” Learn more: https://lnkd.in/erHnGaUu #furnitureretail #retail #customerexperience #ecommerce #customerjourney #instore #instoreretail #retailmanagement #retailsystems #onlineretail #onlinegrowth #drivinggrowth

We are excited to announce that the latest version of SwanFRS is now available! At a glance, Swan Furniture Retail System (SwanFRS) Version 1208 contains: ✅ significant enhancements to the overall security of the software ✅key improvements to the functionality and user experience of the tablet app ✅advancements to payment processing Find out more and get the upgrade: https://lnkd.in/ercZ4UES #furnitureretail #retailsoftware #furniture #payments #cybersecurity #continuousimprovement #backoffice #backofficesolutions #inventorymanagement #retail

The January Furniture Show is in full swing! Join the team in hall 2 to find out how we can make furniture retailing easier. ✔ Tablet app and EPOS ✔ Sales ordering and reporting ✔ Purchase order management ✔ Customer care throughout their journey ✔ Embedded payments ✔ CRM and customer loyalty ✔ Integrated ecommerce ✔ Stock management and warehousing ✔ Delivery scheduling The Furniture Shows - MFS & JFS #furniture #furnituredesign #furnitureretail #retail #retailsoftware #retailinnovation #furnitureindustry #embeddedpayments #januaryfurnitureshow #furnitureshows #epos #pos #customerloyalty #payments #inventorymanagement #stockcontrol #ecommerce