Through our Sabio Volunteer Days, we encourage our colleagues to give back to their local communities. Last weekend, our colleague Denise Dymond returned to Swindon & Wiltshire Pride, using her volunteer day to contribute to the success of this year’s event. 🌈 She played a key role in preparing the park and supporting event control. Thanks to her efforts, the event was a huge success with 10,000 attendees and amazing performances. 👏 #SabioVolunteerDay #Volunteering #GivingBack #Dare2Do #LifeatSabio
About us
We bring together expertise in cloud migration, cutting-edge CX technologies and powerful customer insight to deliver exceptional end-to-end customer experiences. Sabio Group is a global digital customer experience (CX) transformation specialist with major operations in the UK (England and Scotland), Spain, France, Netherlands, Denmark, Malaysia, Singapore, South Africa and India. Through its own technology, and that of world-class technology leaders such as Amazon Connect, Avaya, Genesys, Google Cloud, Salesforce, Twilio and Verint, Sabio helps organisations optimise their customer journeys by making better decisions across their multiple contact channels. The Group works with major brands worldwide, including Aegon, AXA Assistance, BBVA, BGL, Caixabank, DHL, loveholidays, Marks & Spencer, Rentokil Initial, Essent, GovTech, HomeServe, Saga, Sainsbury’s Argos, Telefónica and Transcom Worldwide.
- Website
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https://bit.ly/49bsnCf
External link for Sabio
- Industry
- IT Services and IT Consulting
- Company size
- 501-1,000 employees
- Headquarters
- London, LONDON
- Type
- Privately Held
- Specialties
- contact centre consultancy, call centre technology, unified communications, ip telephony, workforce optimisation, workforce management, call recording, quality monitoring, multi-channel contact, speech applications, Avaya support, systems support, Customer Experience, CX, Cloud Contact Cantre, and AI
Locations
Employees at Sabio
Updates
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We're absolutely delighted to announce that the Team Wild Waves rowing pair, sponsored by Sabio, have shattered yet another world record! 🌊 Charlotte Harris and Jessica Oliver, have become the fastest overall pair EVER to cross the mid-Pacific Ocean, doing it in just 37 days. They battled intense conditions, including: - 4m waves and gale-force winds - A near-collision with a cargo ship - Various on-board medical challenges Despite these obstacles, Charlotte and Jess completed their mission in world record breaking time and are now on track to raise more than £35,000 for Shelter! A huge congratulations from everyone at Sabio! 👏 You can still support their fundraising efforts here: https://lnkd.in/d-NsY_Tr 📸 World's Toughest Row #WorldRecord #OceanRowing #SabioSponsored #Shelter #TeamWildWaves
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We had a fantastic time at the Salesforce Financial Services Sports Day yesterday in Regents Park. The event featured classic activities like the egg and spoon race, three-legged race, sack race, and tug of war. We’re proud to share that over £4,000 was raised so far in support of Macmillan Cancer Support! 🎉 A big shoutout to our Sabio team for finishing strong and securing third place 🥉👏🏻. A special thank you to Jane Pickering and David Holmes for organising such a great event. We're excited for more events and collaborations like this in the future! #Salesforce #SportsDay #MacmillanCancerSupport #Teamwork Mel Bogin, Lee Roberts
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Yesterday, the Sabio team had the exciting opportunity to represent at the Salesforce AI event held at the iconic Salesforce Tower! 🙌 Lee Hemmings, Phil Jordan, Stuart Dorman, and Rob Scutchings led a hands-on workshop focused on enabling and configuring Service Cloud Einstein features. The session was packed with valuable insights, covering key areas: ✔ Case Classification ✔ Service Analytics ✔ Automate - Building Bots ✔ Generate - Service Replies & Conversation Catch Up ✔ Prompt & Copilot It was great to see these features in action and explore their potential in real-world scenarios. #Salesforce #AI #ServiceCloud #CustomerExperience
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Generative AI is set to transform CX like never before. With groundbreaking capabilities that go beyond just understanding, AI can now see, hear, speak, and create – bringing customer experiences to life in ways we’ve only imagined. 🗺 Sophisticated Automation: Create detailed, personalised customer journeys with ease. 🤖 Human Augmentation: Empower agents with real-time AI-driven support. 💡 Advanced Insights: Unlock deep customer insights and design winning CX strategies. But with great power comes great responsibility. Organisations must navigate challenges like data privacy, explainability, and the need for reskilling. Are you ready to lead the next generation of CX? Read more in Kevin McGachy's blog: https://lnkd.in/esTQCeGu #AI #GenerativeAI #CustomerExperience #CX #Innovation
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Last week we had the privilege of hosting another #WomeninTech session where we were inspired by Catherine Pendegrass powerful journey. She courageously shared her experience with breast cancer, raising awareness and showing us the importance of positivity, support, and resilience. Catherine's story reminded us that it's okay to seek help and prioritise our well-being while juggling the many roles we play — be it as a wife, mother, sister, or professional. Her approach to coping mechanisms and balancing everyday life is truly inspiring. Thank you, Catherine, for your honesty and bravery. Your journey truly encourages us to support one another and stay strong, no matter the challenges we face. Together, we can make a difference. 💪💗 #WomenEmpowerment #BreastCancerAwareness #SabioCommunity Mel Bogin, Jill Berry
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The Hidden Crisis in Contact Centres: It's Time to Act 🚨 While the world focused on COVID-19, another crisis emerged – the mental health of contact centre agents is deteriorating. With 87% of agents reporting extreme stress, this issue can't be ignored any longer. Traditional wellness strategies aren't enough – it's time for a change. Your agents are the heart of your business – their wellbeing is your competitive edge! Read Sabio's Phoebe Asquith's latest blog to learn how to tackle this crisis and transform your workplace. https://lnkd.in/eMZBcQCv #MentalHealth #ContactCentre #EmployeeWellbeing
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We're excited to be Gold Sponsors at Genesys Xperience on 24th September 2024, live in Amsterdam! This year’s theme, ‘Your Future Accelerated’, will explore how empathy, AI, and automation are transforming the way we deliver exceptional experiences for both customers and employees. We can't wait to share insights and showcase how we’re driving innovation in customer experience. Register here and we hope to see you there! https://lnkd.in/eQTstmJ5 #ProudSponsors #GenesysXperience #CustomerExperience #AI #Automation #Innovation
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Artificial Intelligence (AI) has rapidly become a hot topic for organisations worldwide. In our latest report with Genesys and Engage Customer, we uncover how organisations view AI in 2024, their plans for this technology, and the challenges they face. 📊 Key Insights: 69% report a lack of AI readiness 62% are concerned about data privacy 55% struggle with the lack of an overarching AI strategy Discover more insights and explore the future of AI in our full report. 🔗 https://lnkd.in/epkta77P #AI #AIAdoption #Innovation #TechTrends #Genesys
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What a fantastic evening hosting Salesforce’s Org 1 and Mid Market Teams for their end-of-quarter drinks at Devonshire Terrace! Great conversations, incredible energy, and a wonderful way to celebrate the hard work and achievements of the past quarter. 🥂 #TeamCelebration #EndOfQuarter #Networking
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