Did you miss our live event with Rod Cherkas and Gillian Taylor ✔️ on "Maximizing Revenue from Your Existing Customers with the REACH Framework"? No worries—the full replay is now available on YouTube! Rod shared powerful insights from his book Reach, guiding us through actionable steps to boost growth and retention using the REACH Framework. Whether you’re in customer success or looking to maximize revenue from existing clients, this session is packed with strategies you can implement right away. 🎥 Watch the replay here: https://lnkd.in/dXgM2ybN Catch up on what you missed and bring these valuable insights back to your team!
Practical CSM
Professional Training and Coaching
We provide training, certification and consultancy to make Customer Success simple. Visit us at PracticalCSM.com
About us
Practical CSM provides consultancy, training, certification services for Customer Success professionals - helping them to become both more productive and more effective in their roles. At Practical CSM we also help entire Customer Success teams to develop and implement their Customer Success strategy, to standardize on how core activities are performed, and to train and certify all CS team members to minimum standard of professional competence. Our flagship product is the Practical CSM Academy - an online training, certification and CPD membership portal for CS professionals of all levels, from beginners through to seasoned experts. The Practical CSM Academy provides four levels of certification, hundreds of "on demand" training assets on a very wide variety of Customer Success-related topics, live, instructor-led virtual training workshops, and much, much more. Our customers are global and include individual people and companies from the USA, Canada, South America, Europe (where we are based), the Indian Subcontinent, the Middle East, the Far East and Australasia. Our training and certification is based upon our "Practical CSM Framework" - a complete framework for delivering high quality, scalable, cost efficient customer success services, regardless of industry, product portfolio or customer size/complexity. Our framework enables CSMs to do more in less time, and to the required standard of quality and effectiveness. Our Founder and CEO, Rick Adams is the author of "Practical Customer Success Management - A best practice framework for the rapid generation of customer success" - published by Taylor & Francis in 2019 and available at Amazon and all good book stored. Learn more about what we do at our website and feel free to sign up to our newsletter to be kept informed on all the FREE TRAINING CONTENT we produce for Customer Success professionals each month.
- Website
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http://practicalcsm.com
External link for Practical CSM
- Industry
- Professional Training and Coaching
- Company size
- 11-50 employees
- Headquarters
- London
- Type
- Privately Held
- Founded
- 2016
- Specialties
- Customer Success Management, Customer Success Management Courses, Customer Success Management Training, Customer Success Management Certifications, Customer Success Management Strategy, Customer Success Management Framework, Customer Success Management Book, FREE Customer Success Management Training, Customer Success Management Articles, Customer Success Management Podcasts, Customer Success Management Videos, and Customer Success Management Information
Locations
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Primary
Get directions
London, GB
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Get directions
West Coast of Ireland, Mayo, IE
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Get directions
New York, NY, US
Employees at Practical CSM
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Alan Fecamp
Director at ZEREN | Building Revenue Teams in B2B SaaS
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Rick Adams
Author, Mentor and Expert Consultant in Customer Success Management best practices. PM me for more info.
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Jeff Heckler
7x Award Winner | Top 25 CS Influencer - SH | Top 50 CS Strategist - SmartKarrot | One to Watch in SaaS - Future of SaaS | Top 50 CS to Follow - CS…
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Remco de Vries
VP of Demand Generation @ DataSnipper | Top 25 Customer Success Strategist 2022 | SaaS | Online Communities | Closet Restaurant Critic
Updates
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This is it—last chance! ⏳ Today is the final day to get the CCSMP Scholarship for $150—our lowest price ever, but only for newsletter subscribers! Not subscribed? Sign up now to get your coupon code. Already on the list? Check your email for the code and grab this deal before it disappears at midnight! 🔗 Subscribe now to claim your $150 scholarship before it’s too late: https://lnkd.in/d5d4bKk5 #CustomerSuccess #HalloweenPromo #FinalDay #PracticalCSM
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Only 48 hours left! 🎃 There’s still time to grab the CCSMP Scholarship for just $150—our lowest price ever, but this spooktacular deal is only for newsletter subscribers! Not on the list? Subscribe now to receive your exclusive coupon code. Already subscribed? Check your inbox for the code and lock in your savings before it’s too late! 🔗 Subscribe now to access the $150 scholarship offer: https://lnkd.in/d5d4bKk5 #CustomerSuccess #HalloweenDeal #48HoursLeft #PracticalCSM
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It’s the final week! 🎉 Don’t miss out on our ghoulishly good deal—the CCSMP Scholarship for just $150—our lowest price ever, but it’s only available to newsletter subscribers! Not subscribed yet? Sign up today to get your exclusive coupon code and save big. If you’re already on our list, check your email for the code and secure your savings before it’s too late! The offer ends October 31st—act fast! 🔗 Subscribe now to access the $150 scholarship deal: https://lnkd.in/d5d4bKk5 #CustomerSuccess #HalloweenPromo #FinalWeek #PracticalCSM
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🚨 Tomorrow’s the day! Join us on October 29th for a live Zoom event with Rod Cherkas, author of Reach and Gillian Taylor ✔️ for an insightful session on "Maximizing Revenue from Your Existing Customers with the REACH Framework." 📢 It’s your chance to learn proven strategies for revenue growth and customer success straight from the expert himself. 🎥 Make sure to participate with your cameras on! Haven’t registered yet? There’s still time! https://lnkd.in/gqzudZBW #CustomerSuccess #REACHFramework #PCSMBookClub #LastChance https://lnkd.in/dBawRvU6
Join us on October 29th for an exclusive live Zoom event with Rod Cherkas, author of "Reach", hosted by Gillian Taylor ✔️ as part of the PCSM Book Club series. The session, titled "Maximizing Revenue from Your Existing Customers with the REACH Framework," will dive into the proven strategies outlined in Rod's latest book to help businesses drive growth and retention through existing customers. This interactive session encourages audience participation, with cameras on to foster engagement and real-time discussions. Rod will explore key concepts from his REACH Framework, sharing actionable insights that you can implement to enhance customer success and maximize revenue. Register now via the Zoom link! https://lnkd.in/gqzudZBW
This content isn’t available here
Access this content and more in the LinkedIn app
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The clock is ticking! ⏳ Don’t miss your chance to grab the CCSMP Scholarship for just $150—our lowest price ever—but remember, it’s only for newsletter subscribers! Not subscribed yet? Sign up now to get your coupon code and lock in this exclusive offer. Already subscribed? Check your email and claim your discount before it’s too late! 🔗 Subscribe here to secure your $150 scholarship: https://lnkd.in/d5d4bKk5 #CustomerSuccess #HalloweenPromo #PracticalCSM
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⏰ Only 5 days left until our PCSM Book Club event with Rod Cherkas! 📅 Mark your calendars for October 29th and join us for "Maximizing Revenue from Your Existing Customers with the REACH Framework." Learn how to drive revenue growth with actionable strategies from Rod’s book, "Reach". 🗣️ Don’t forget—it’s an interactive session, so turn your cameras on and get ready to participate! 👉 Haven’t registered yet? Do it now: https://lnkd.in/gqzudZBW #CustomerSuccess #REACHFramework #PCSMBookClub https://lnkd.in/dAWB7Jtj
Join us on October 29th for an exclusive live Zoom event with Rod Cherkas, author of "Reach", hosted by Gillian Taylor ✔️ as part of the PCSM Book Club series. The session, titled "Maximizing Revenue from Your Existing Customers with the REACH Framework," will dive into the proven strategies outlined in Rod's latest book to help businesses drive growth and retention through existing customers. This interactive session encourages audience participation, with cameras on to foster engagement and real-time discussions. Rod will explore key concepts from his REACH Framework, sharing actionable insights that you can implement to enhance customer success and maximize revenue. Register now via the Zoom link! https://lnkd.in/gqzudZBW
This content isn’t available here
Access this content and more in the LinkedIn app
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🎃 Our Halloween special is here! Get the CCSMP Scholarship for just $150—our lowest price ever—but there’s a catch: it’s only for our newsletter subscribers! Not subscribed yet? Sign up now to receive your exclusive coupon code and save big. If you’re already a subscriber, check your email for the code! This deal won’t last long—don’t let it disappear! 🔗 Subscribe today to access the $150 scholarship: https://lnkd.in/d5d4bKk5 #CustomerSuccess #HalloweenPromo #PracticalCSM
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🗓️ We’re just one week away from an exciting live event with Rod Cherkas, author of "Reach"! 📖 Join us on October 29th for "Maximizing Revenue from Your Existing Customers with the REACH Framework," where Rod will walk us through his powerful REACH strategies for unlocking customer revenue. Hosted by the amazing Gillian Taylor ✔️, this is an event you won’t want to miss! ✅ Register now to secure your spot and get ready to engage live! https://lnkd.in/gqzudZBW #CustomerSuccess #REACHFramework #PCSMBookClub https://lnkd.in/dAWB7Jtj
Join us on October 29th for an exclusive live Zoom event with Rod Cherkas, author of "Reach", hosted by Gillian Taylor ✔️ as part of the PCSM Book Club series. The session, titled "Maximizing Revenue from Your Existing Customers with the REACH Framework," will dive into the proven strategies outlined in Rod's latest book to help businesses drive growth and retention through existing customers. This interactive session encourages audience participation, with cameras on to foster engagement and real-time discussions. Rod will explore key concepts from his REACH Framework, sharing actionable insights that you can implement to enhance customer success and maximize revenue. Register now via the Zoom link! https://lnkd.in/gqzudZBW
This content isn’t available here
Access this content and more in the LinkedIn app
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This is your final reminder: our extended 20% discount ends tonight at midnight! Use code CSW20 to get 20% off all certifications and courses before the offer disappears. It’s your last chance to invest in your career, gain valuable customer success skills, and save! Don’t miss out—enroll now before the clock runs out. 🔗 Grab your 20% discount before it’s too late: https://lnkd.in/gNqKJGjb #CustomerSuccess #CustomerServiceWeek #CareerBoost #PracticalCSM
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