PMC

Is your outdated database holding your business back ❓ Databases are the backbone of modern operations. When a leading customer-facing business struggled with slow, outdated systems, it became clear that an upgrade was essential to maintain efficiency and competitiveness. 🌟 Challenge: Legacy databases were causing performance issues, affecting every part of the business. ⚙️ Solution: We implemented a phased migration, enhancing security, boosting performance, and minimising downtime, enabling the company to maintain seamless operations while the work was underway. 🎉 Result: Since the upgrade, error tickets have dwindled to virtually none. In addition, the business has improved system performance and security. Shaun Smith, PMC’s Service Delivery Manager, noted, "We're proud to have successfully delivered on our promises, meeting critical deadlines while ensuring minimal disruption to our customer's operations. It's a testament to the expertise and dedication of our team, as well as the trust our customer placed in us." 🔗 Read more: https://hubs.li/Q02M_X5j0 #DatabaseMigration #TechTransformation #CustomerSuccess

We’re excited to welcome Ryan Embleton as our new Head of D2C Development. With a vast amount of experience in the digital sales sector, Ryan has consistently enabled businesses to navigate their most pressing commerce challenges and achieve market-leading success. Whether you're looking to scale your operations or need guidance through a technical transformation, Ryan’s deep understanding of direct-to-consumer growth strategies ensures that your business not only meets its objectives but also stays competitive in a challenging landscape. His goal is to provide tailored solutions that address your specific pain points and help your business thrive. 🚀 Welcome to the team, Ryan! We’re thrilled to have you with us. 🙌 #WelcomeAboard #DigitalTransformation #CustomerExperience #D2CDevelopment

Overcoming payment challenges just got easier with Graphene! Payment integrations can be a major hurdle for retailers. But what if there was a solution that could streamline the process, reduce costs, and enhance the customer experience? We did just that for World Duty Free - WDF by seamlessly integrating their legacy systems with modern payment providers, resulting in smoother payment transactions and happier customers! Here’s how Graphene made it happen: ⚡️ Rapid Deployment: Implementation in just eight weeks. 📈 Scalability: A flexible, paying-only-for-what-you-need model 🛠️ Out-of-the-Box Integrations: easily connected existing legacy systems with new providers, no costly overhauls needed. Ready to optimise your payment processes? Let’s chat about how Graphene can help your business thrive. #Retailtech #Innovation #commerce #PaymentIntegration

The summer holiday season might be upon us 😎 but the golden quarter will be here before we know it! With sunshine all around, it’s easy to forget about snow and Santa, but early preparation is key to mastering Peak Trading. To avoid being buried under an avalanche of tasks during the busiest time of the year, we're here to help. Our Peak Trading support services will fill your teams with confidence, ensuring you're ready for success when the holiday rush hits. View the details here: https://hubs.li/Q02Lf_0-0 #retail #retailtechnology #innovation #digitaltransformation #peaktrading

We're thrilled to welcome Vikas Bali MBCS to the PMC team as our new Head of Global Sales! 🎉 Simon Curtis, Chief Commercial Officer at PMC says; “PMC is proud to support over 120 customers worldwide, providing global deployments, software engineering and managed services. We're now taking the bold step of directly engaging with international retail and D2C businesses, who can greatly benefit from our talent-driven commerce technology expertise.” With an impressive 20 years of experience in digital transformation and customer experience, Vikas is set to drive our global expansion and strengthen relationships with clients worldwide. His expertise will help us deliver innovative solutions that empower our clients to thrive in today's dynamic digital landscape. Let's give a warm welcome to Vikas! 🎉 #WelcomeAboard #DigitalTransformation #GlobalExpansion #PMC

In an era where consumer habits are evolving faster than ever, retailers face the tough challenge of keeping pace. Recently, we partnered with the Retail Gazette to host a roundtable in London with top retailers to discuss navigating this transformation, especially the shift from legacy systems to agile, composable architectures. Our panellists didn't hold back. From the intense data migration struggles to the critical need for empowering teams and making the right tech partnerships, they shared the hard truths and bold strategies reshaping the industry. Curious to learn more about the key takeaways and lessons from this event? Dive into the full write-up to discover how retailers are positioning themselves for success in this new landscape. 🔗 Read the full write-up here: https://hubs.li/Q02Kq3CL0 #RetailTech #ComposableCommerce #LegacySystems #DigitalTransformation #RetailInnovation

Graphene takes to the high seas to help World Duty Free - WDF improve payment connectivity onboard their P&O ferries ⛴️ 🌊Challenge: Life on the high seas isn't always conducive with good satellite signals, leading to payment failures when customers tried to make card purchases in the onboard shops. 🔍Our Approach: The PMC Graphene platform, with out-of-the-box integration, enabled us to run multiple test scenarios with different payment providers finding a solution that met WDF's unique requirements. ⚙️Solution: Once a Proof of Concept (PoC) was complete, we deployed Graphene as the easily adaptable middleware and interface between WDF's legacy PoS and the new payment provider - all within 8 weeks of PoC! 🎉Result: A cost-effective solution with reliable, seamless payments across all stores. Graeme Annan, IT Store Systems Specialist at World Duty Free, noted, “PMC has made integrating with our new payment service provider straightforward, significantly benefiting our stores and customers.” #RetailInnovation #PaymentSolutions #CustomerExperience #TravelRetail Read more: https://hubs.li/Q02Kbmq10

Ready to ROCK Peak Trading? 🚀 Peak Trading can be a whirlwind, but guess what? We’ve got your back! Our Peak Trading support services are here to supercharge your team with confidence and keep those customer smiles shining bright. 😎 Here's just one example of a satisfied customer which we helped elevate throughout the golden quarter. Find out more here: https://hubs.li/Q02JRvLk0 #PeakTrading #Retail #ManagedServices #DigitalTransformation

Are you seeing the full picture of your retail operations? We understand that store downtime and brand reputation risks are non-negotiable. That’s why Estate Observability provides unmatched visibility, instant alerts, rapid responses, powerful analytics and actionable data. Our service will give you total visibility through our ‘single pane of glass’. Find out more here: https://lnkd.in/ekzf2yed #retail #retailtechnology #innovation #digitaltransformation

With Peak Trading looming on the horizon, we’re here to help your retail teams feel confident as we sail towards the golden quarter. Our industry experts know exactly what you’re up against, which is why we’ve prepared three ways that we can support you during this challenging time-period: ⭐ Download our complimentary checklist resource ⭐ Book a readiness health check with a member of our highly-skilled team ⭐ Schedule a preparation consultation with our domain experts Find out more about all the options here: https://hubs.li/Q02HBZk80 #retail #retailtechnology #innovation #digitaltransformation