Octopus Energy

The difference great people can make: literally saving a customer's life... The daughter of a customer sent us the message below. Basically, one of our engineers (the wonderful Hetty) was in a customer's home when he fell and banged his head. He wanted to shrug it off but our engineer insisted he needed to go to hospital. She ended up taking him there. It turned out he had a bleed on the brain which would likely have been fatal if not treated. I'm sure plenty other people would have done this too - but many wouldn't (remember the customer wanted to shrug it off). What made the difference was an engineer who cares more about customers than just getting the job done and moving to the next one and a company which encourages that. Usually, this is the difference between a bish-bash-bosh culture and one of quality and care - from the quality of the job to the engagement with customers about what we're doing. But on this occasion - literally life saving. I'm really proud of Hetty - but also of the team and culture which enable this degree of care. In any sector - you don't have to be "just" a "supplier" but have the opportunity to embrace customers to a much greater degree. We see it in the shop workers who go the extra mile for a customer, or the taxi drivers who take extra care with customers who need it. We see it more in smaller businesses than bigger ones - where employees are sometimes driven by KPIs to forget the wider picture or to spend extra time where it makes a difference. But culture and different management can bridge that gap. It's not always a life-saver, but it can deliver much better experiences for all customers- especially where it matters most. ❤️ And finally - another thank you to Hetty and her compassion ❤️❤️

¿Cuáles son los nuevos patrones de consumo energético? ¿Qué soluciones tecnológicas impulsamos en Octopus Energy 🐙 para acelerar la electrificación ⚡ de la demanda? ¿Cómo promovemos la generación y el almacenamiento para aprovechar al máximo las energías renovables 🌿 y llevarlas a todos los rincones del mundo? Nuestro CEO, Roberto Giner, participa mañana en el Congreso de Autoconsumo ☀ Energyear en el que compartirá nuestra visión sobre el futuro y presente de un sector clave en la construcción de un mundo más sostenible 🌍 . #TransiciónEnergética #EnergíasRenovables #Autoconsumo

No company is perfect - but 87% satisfaction for Octopus (according the latest official survey by regulator, Ofgem) is no accident. The energy transition needs to be done *for* and *with* customers, not *to* them. We desperately need to bring bills down through renewables, EVs, batteries, interconnectors - otherwise we are not only failing customers, but risk the backlash which will kill it. Too many incumbents and parts of the energy industry are too remote from customers - they've been seen by many as "offtakers" rather than the entire reason an industry exists. By contrast, we chose to invest hundreds of millions in building technology (Kraken) and an organisational structure which are fundamentally different than others. Many observers misunderstood - the question always was "will this scale?" - but in reality, tech & culture allowed us to improve with scale. It makes sense - when you're small, "edge cases" are not significant enough to automate solutions for, and you don't have enough learning opportunities to identify, test and deploys solutions. Of course, innovation creates an every harder set of problems to solve. Each time we create new products, services and tariffs there's more to go wrong - vastly more - and it's often reliant on old fashioned networks, systems and markets - or regulation which (understandably) cannot keep up with the pace of change offered by tech. The vast majority of the issues which frustrate customers are caused by these - but overall we believe it's better to keep on inventing and innovating, and fixing the issues this creates. And customers and team are brilliant in understanding this. And it's really important to understand the role of outstanding investors - choosing to allow us to create long term value, not short term profit maximising - so we've been able to relentlessly focus on delivering excellent service to customers whilst innovating like mad to help bring down energy costs through technology. The energy transition has been described as being in its awkward teenage years (struggling in the process of moving from the old static world to the new dynamic one) - but it's vital we keep putting customers first. (Thanks to those investors I mentioned - Octopus Investments, CPP Investments | Investissements RPC, Galvanize Climate Solutions, Generation Investment Management, Origin Energy, Tokyo Gas Asia Pte. Ltd., Lightrock)

Get amped: Intelligent Octopus for Home Batteries just launched in the US 🔋⚡ We want to financially reward flexibility, so we launched a first-of-its-kind energy tariff where customers with a home battery can supercharge their savings and unlock 50% off their energy rate with us. Intelligent Octopus for home batteries stabilizes the Texas power grid by dispatching any available power from a battery back to the grid when it’s needed most. This program will help build a better, more reliant, and greener grid while helping customers save more on their energy costs 💪💚   Learn more 👉 https://octo.ps/3LnEAdv

Just imagine an energy market that rewards loyal customers!!! As someone famous once said “it’s easy if you try”…

Cette année, nous retournons au salon Gazelec de Paris. Ce sera du 7 au 9 octobre. Venez nous rencontrer !

Auch morgen trefft ihr uns nochmal auf der The smarter E in München. Wir freuen uns auf euren Besuch. 📍 Halle C5, Stand 240 #EMPower #EnergySolution #Grid

Notre mission ? Rapprocher l'énergie des gens. Qu'elle soit comprise et maîtrisée par tous - qu'elle devienne un enjeu citoyen, une fête au quotidien. Voilà pourquoi nous créons des rituels, des célébrations, avec, pourquoi pas, de gros cadeaux à la clef 🎁 Weyno, le 200 000e client d'Octopus, vient d'en faire l'expérience... en gagnant un an d'électricité gratuite ! On est venu jusque chez lui, à Tourcoing, pour lui annoncer la bonne nouvelle. On se donne rendez-vous pour le 300 000e ?

⚡️ The Energy Tech Summit is back! Last year, we were joined by Tim Berners-Lee, inventor of the World Wide Web, astronaut Tim Peake CMG and business leader Deborah Meaden  — and our CEO Greg unveiled our groundbreaking heat pump, the Cosy 6 🐙 And this year is going to be ever bigger and better… 📍 This time, at Kraftwerk in Berlin 📅 10/10/24 Get tickets here 👉 https://lnkd.in/eG-PyhHR

In 8 years... 🟢 UK's biggest electricity supplier 🚗 250k EVs on Octopus smart tariffs 🌍 18 countries globally 💰 Billions invested in renewables And we're not slowing down. It's an honour for our vision to be recognised in the CNBC Disruptor 50 list. https://lnkd.in/eCfrcBFM