Laughing Leadership

#QuestionForGroup What are the biggest time consuming data challenges that impact large contact centre and BPO organisations. Is it forecasting, scheduling, payroll or something I haven't even considered? Are there frequent time sensitive regular activities that eat up resource or drive delays to decision making. Please help to paint the picture here for me. The more comments/insights the better #contactcentre #BPO #WFM #Bigdata #forecasting #payroll #bpo2africa

I am delighted to learn that I have once again been nominated for the Industry Champion award by Contactcenterworld.com. This is a large field of competitors this year, so I would be grateful to my network if you could add your support by voting for me. Please follow this link to add your vote. https://lnkd.in/e5qkfWEi Please comment like and share

What are the top challenges where deploying #speechanalytics in the #contactcentre can make a real difference? To find out we asked our panel of experts and have put together the top suggestions from Finlay Macmillen at Odigo , Tatiana Poly at MiaRec , Chris Angus at 8x8 , Frank Sherlock at CallMiner , Michele Carlson at NICE , Ben Booth at MaxContact and Dave D'Arcy

Tired of communication breakdowns and administrative hassles? QSolve can be your ticket to smooth sailing! We provide seamless communication that eradicates miscommunication and team divides. Our skilled professionals can handle queries and bookings, freeing you to deliver exceptional experiences. Take a minute and learn how QSolve can help you! 👉 https://lnkd.in/eHJ-gkZU QSolve–Global Solutions for an Evolving World  qsolve.net #QSolve #globalsolutions #evolve #world #travel #travelindustry #multinationalcompany #streamline #increasesales #efficiency #outsourcingservices #bposolutions #business #management #communication #network #customerexperience #customerservice #technology #tech #outsourcingpartner #partner

🎬 Dive into the entertainment industry's secret to success! Discover how outsourcing is revolutionizing customer support and fan engagement. Read our latest article today for insights that could transform your entertainment business.  👉🏽 Click the link below! QSolve–Global Solutions for an Evolving World  qsolve.net    #QSolve #outsourcingservices #entertainment #entertainmentindustry #contactcentersolutions   #multinationalcompany  #outsourcingpartner #fans #fanengagement #fanpage

Exciting news at QSolve this week! If you're looking for a high-quality and cost-efficient BPO solution, you won't want to miss out on the prospective projects happening right now. To learn more, reach out to Dave D'Arcy at [email protected] or visit www.qsolve.net. #BPO #CostEfficient #QSolve

A question asked at today's webinar "truth about contact centre AI" was whether a readiness assessment could be crafted to identify critical areas for AI. The answer from Laughing Leadership is a resounding yes! They have conducted several operational assessments for contact centres worldwide, identifying improvement opportunities. If you're interested in seeing an anonymised example of the output, contact [email protected]. Check out the resource link for more information: https://lnkd.in/eGFYxWju QSolve Laughing Leadership ContactCenterWorld

Are you looking for ways to improve your business's customer experience? Look no further than Dave Darcy's website! With 35 years of knowledge in customer experience, Dave can help your business tap into Laughing Leadership and improve the well-being of your employees. By delivering true employee engagement through great customer experience, you can drive excellent business success. Visit www.davedarcy.co.uk to discover how what a difference a Dave makes. #CustomerExperience #EmployeeEngagement #BusinessSuccess