Huntswood

Come see us at the DWP Telephony Customer Service Event today! Hosted at: The Employability Suite, 1 Atlantic Quay, Robertson St, Glasgow G2 8JB Whether you’re just starting your career or considering your options, we have a range of roles that offer attractive benefits packages and competitive starting salaries as standard. Speak to our friendly team Kirsty Hogg, Chris Anderson and Richard Swinburne to learn more about what roles we have available and to start your journey with Huntswood. If you can't make it, don't worry, click below to apply on our website and join our rapidly growing team: https://lnkd.in/eV2DBgww #Careers #Jobs #Glasgow #CustomerService

Discover how we leverage Plutchik’s emotional model to turn complaints into opportunities for lasting customer loyalty in our market leading Complaints Outlook report.   At Huntswood, we understand these emotional dynamics, and we implement strategies that ensure our clients deliver positive, transformative customer experiences. By addressing complaints effectively, we turn potential dissatisfaction into lasting loyalty and trust.   Dive into the full report to learn how we create journeys that delight and retain customers. https://lnkd.in/eaTv-AjE   #Complaints #CustomerJourney #CreateBetterOutcomes #CO22

The acquisition of Huntswood by ResultsCX represents a convergence of two industry leaders, each bringing a wealth of unique expertise and capabilities to the table. Together, we're dedicated to maintaining our position as thought leaders, built on a foundation of trust, innovation, and client-centricity. With a combined experience of over 65 years in navigating the intricacies of a variety of industries, our unified team is equipped to address even the most complex challenges with confidence and precision. Our mission is clear: Results matter, and our dedication to creating better, more sustainable outcomes is key to the lasting impact we deliver. Whether you're a long-standing partner or considering our services for the first time, rest assured that your success is our top priority. Contact us today for a briefing and experience the value our united approach delivers first-hand. https://lnkd.in/e97mR2ag #CreateBetterOutcomes #ResultsMatter #CustomerService #Outsourcing

Balancing customer, operational, and regulatory objectives presents a formidable challenge. Our findings underscore the significance of effective complaint handling from the customer's perspective. The emotional state of customers during the process—whether executed well or poorly—profoundly impacts their perception of the brand. Let us help your organisation navigate economic challenges, volatile complaints volumes, and increasingly important cost-saving initiatives. Speak with our team today to see how we can help or download the Complaints Outlook report here. https://lnkd.in/eVZvHWZX #complaints #customerjourney #createbetteroutcomes #co22

Welcome to Huntswood, where, alongside ResultsCX, we go beyond transactional outsourcing. We recognise that entrusting a part of your business to a partner is a decision rooted in trust. That’s why we offer a bespoke approach centred on delivering enduring results, safely. Our team is committed to providing exceptional service that enhances your overall end-to-end experience. This means being proactive, responsive, and attentive to your needs, ensuring that you feel supported at every step. Together with ResultsCX, we are stronger. With our global reach and new suite of digital technologies we’re able to support you more effectively than ever before. It’s not just business, it’s a journey we take together. Experience the difference and partner with us today! Martin Dodd #createbetteroutcomes #resultsmatter #outsourcing #customerservice

Valued and unvalued customers exhibit distinct emotional signatures, understanding how to react can be the difference between losing a customer and gaining an advocate. At Huntswood, we provide bespoke solutions that streamline the complaint journey, ensuring your customers feel valued at every touchpoint. By optimising your customers, complaints journey, we empower our clients to cultivate loyalty through enhanced customer experiences. Download the full report: https://lnkd.in/eTy6vtiX #customersatisfaction #complaints #customerjourney #createbetteroutcomes #co22

By quantifying customer emotions, you're able to identify drivers and implications of a poor customer journey, and deliver tailored responses that boost satisfaction, brand loyalty and retention. In our market leading Complaints Outlook report, we assessed customers' emotions by querying their feelings during different stages of their complaint, identifying specific drivers and their implications for customer relationships. Trust us to transform customer experiences with data-driven insights. https://lnkd.in/eaTv-AjE #createbetteroutcomes #complaints #outsourcing #customerservice #customerjourney

Today, we proudly celebrated the graduation of our first class of students from the Shadow Careers impact sourcing programme. The initiative is dedicated to creating permanent career opportunities for unemployed youth in South Africa. It was a truly special moment for the graduates as they joined our hashtag #OneHuntswood family. The transformative impact of the programme is evident, and the enthusiasm of the graduates is truly infectious. “It is with such pride that we see our first Shadows, our ‘pioneers’ graduate and become part of the Huntswood family. I have been privileged enough to personally witness their incredible growth over the last three months, each of them on their own life-changing journey. As they transition into their new roles at Huntswood, their energy, passion and positivity will start them on a really exciting career here. A huge thank you to our amazing partner, Shadow Careers, whose values are in complete alignment with.” - Helen Maslin, Managing Director of SA. #ShadowCareers #LifeAtHuntswood #Careers #SouthAfrica #Durban #ConnectionThroughHeart

Effective, proactive remediation delivers your intended customer outcomes in the timeliest manner when something goes wrong – it also helps restore confidence in your firm. We're dedicated to helping our clients navigate customer and regulatory expectations in this area. In today's environment, resilience is crucial. Whether you need a partner to deliver end-to-end remediation support, are looking for support with individual elements or wish to implement improvements to your existing approach, contact us and benefit from a single port of call for the capabilities you require. https://lnkd.in/eiMTeuxT #CreateBetterOutcomes #Compliance #Resilience #RiskManagement #Remediation

When organisations discover issues affecting their customers, it’s crucial that they focus on a rectification approach that is proportionate, compliant and cost-efficient. As your trusted partner, we’re able to harness advanced technologies to accelerate any remediation activity required and make things right for your customers swiftly and efficiently. Whether it's rectifying an erroneous charge or deeply investigating and engaging the affected population, our approach is flexible - allowing our clients to obtain exactly what they need to rectify any and all issues. Contact us today and benefit from a single port of call for all the capabilities you require: https://lnkd.in/eiMTeuxT #remediation #createbetteroutcomes #technology