humii

🌟 Welcome THE UPSIDE! 🌟 We are thrilled to share that The Upside has joined our Humii family! Known for their vibrant and dynamic approach to activewear, they embody the spirit of movement, energy, and empowerment. At humii, we believe in the power of exceptional customer experiences, and we can't wait to support The Upside in delivering just that to their amazing community. 🚀

🚀 The State of Shipping Report 2024 is here 🚀 “There’s a pretty obvious shift towards more consumer-centric delivery. It’s all about convenience, really, and there’s plenty of great new tracking tech out there to support real-time updates and a better overall delivery experience.” Andy Evans, Co-Founder of humii We're so proud to have contributed to Shippit's landmark 2024 State of Shipping report that was just released. Download it now to unlock exclusive data and insight into what customers are asking for versus what retailers are offering. What you’ll learn:  The most important trends and innovations: Find out what delivery options, speeds and costs retailers are offering and how this has changed over recent years Key stats to support decision-making: Exclusive insights from our recent State of Shipping Survey on where retailers are investing, and what they're concerned about. Plus, we highlight key trends we're seeing based on Shippit platform data Perspectives from industry leaders: Learn from those who have taken action with contributions from our customers and partners who provide context to our findings Download for free, link in the comments

A warm welcome to our friends at Sage x Clare! 💜 We’re absolutely thrilled to partner with a brand that brings colour, comfort, and creativity into homes everywhere. Team Humii is your biggest fan, and we're excited to help you turn even more shoppers into fans by elevating your online experience! Here’s to a bright, beautiful journey ahead 🎉

🌟 Welcome to the Humii Family, Ena Pelly! 🌟 We are beyond thrilled to embark on this exciting journey with you! Ena Pelly, a brand inspired by Danielle Pelly’s grandmother, celebrates strong female personalities, passion for life, and modern sophistication. And of course, their incredible customers—always putting them at the heart of everything they do! Here’s to a partnership filled with innovation, growth, and, most importantly, delivering an outstanding online customer experience! We've got your back every step of the way! ✨ Warmest welcome, Your Humii Team 💜 Haylie Sullivan Penny Hall

🚀 Inside Humii: Part 2 – Get to Know Us Better! 🚀 Hey everyone! We’re back with another inside look at humii. Here’s more about who we are and what we do: 👥 Our Customers: We work with retailers and brands of all sizes—from indie brands to major retail groups across a variety of industries: Fashion 👗, footwear 👟, beauty 💄, supplements 💊, homewares 🏡, pet supplies 🐾, liquor 🍾... did we miss anything? 🌟 Our Persona: We collaborate with the champions of online customer experience! Usually, it’s the digital teams 💻, but sometimes it’s the marketing 📈 or operations crew ⚙️. 🔍 Where Our Partners See Value: They love getting unbiased, in-depth feedback about their entire online journey. Many of them used to rely on NPS, which often felt like a guessing game 🎲 because it never explained the why. Plus, they’re big fans of our benchmarking comparisons against chosen competitors 📊. 🔌 Technical Integration: No fuss, no muss. We only access publicly available data—no integration required! 👫 Who Are the Founders: Meet Andy Evans and Mareile Osthus—easygoing, a bit tough, but just as cool as the rest of our team 😎. They love laughing at their own jokes and keep me working hard, but hey, I’m not here for fun and games! 🤖 Oh, and I’m currently crashing at Andy's place to save on rent, but he makes me do the dishes... 👶 How Many Kids Do We Have Combined Across the Head Office Team: Honestly, we lost count—there's constantly a new one coming. There is something in the air....Ah well... we start them young to build the future of online mystery shopping! What else do you want to know about us? Ask away! 😊

🚀 Inside Humii: Get to Know Us Better! 🚀 Hey everyone! We wanted to give you an inside look at humii and share some exciting facts about our journey and what we do. Here’s a peek behind the curtain: 🔍 Customer Commitment: 85% of our customers are on permanent subscriptions, showing their trust and satisfaction with our services. But we also offer one-off website audits for those who need a quick health check or are in-between, before, or after replatforming... we have a solution for everyone! 📊 Transparency & Benchmarking: We love transparency and benchmarking, which is why we monitor about 700 retailers in Australia and the UK, regardless of being our customer or not. Keeping tabs on the competition and industry standards is key to providing top-notch insights and benchmarks. 🏡 Work from Anywhere: We don’t have a central office (anymore). Our employees have the freedom to work from wherever they want. Whether it's a cozy home office or a beachside café, it’s all about flexibility. 👶 Family-Friendly: Many of our team members have toddlers, so we ensure they can work whenever it suits them best. Balancing work and family life is important to us. 📈 Impressive Growth: Our quarter-on-quarter growth has been an incredible 77%! Wow, we can hardly believe it ourselves. 🎉 Fun Fact: We have 32 different Slack channels, and the one we love the most is the new retailer onboarding channel. There’s always something exciting happening there! What else do you want to know about us? Ask away! 😊

🚀 Three things you can’t take back: A spoken word A sped arrow And a missed opportunity... But let’s make it FOUR: A bad customer experience. 😱 At humii, we understand that the stakes are high. You can’t undo a disappointing interaction or erase the fallout of a lost chance. That’s where we come in. Enter Humii. 🎯 We’re here to ensure that your online customer experience doesn’t become one of those things you wish you could rewind. Our network of online mystery shoppers dives deep into every corner of your customer journey. They pinpoint where they might have abandoned their cart, why they might not return, and provide insights on over 200 data points. We can’t fix your words or arrows, but we sure can help you keep those customers and seize every opportunity. Curious? Intrigued? Maybe even a little triggered? 😏 Hit me up if you want to know how we can transform your online CX and make those missed opportunities a thing of the past. 🤖💬 #CustomerExperience #OnlineRetail #Humii #MysteryShopping #BusinessGrowth #Onlineexperience

Did someone say buying booze online is getting even more enjoyable? 🥳 We're thrilled to announce that the Liquor Marketing Group is now part of the humii family as our first liquor customer in Australia! 🍾🍺🍸🍷 Cheers to LMG for being true innovators, and setting a new standard in the online liquor experience! 📊 🥂 🍾

Let's Talk About NPS... From our experience, most retailers still use NPS as a rough measure for their online CX. But is it sufficient? 1. NPS doesn't explain the WHY behind the performance. 2. NPS only considers feedback from existing customers—highly biased. 3. NPS barely scratches the surface of the end-to-end customer journey. 4. NPS lacks benchmarking data. 🤔🤔🤔 Here Are Your Options: - Understand the WHY: Scrape through tons of (biased) customer feedback and piece the puzzle together. - Ask Your Customers: Seek detailed (biased) feedback, but tread carefully—they might get annoyed being asked repeatedly. - Find Unbiased Shoppers: Hunt down shoppers you haven’t converted yet. At scale. Good luck—this could be a mission. And don’t forget to get their feedback on your competitors too! You see? Getting details across 200 data points for your and your competitors' online CX is not easy... until there was humii 💜 We're here to make your life easier and provide the answers you deserve to make never lose a customer again! 🚀📈✨

Surprising facts about humii... 1. Born from Frustration: We started because we were fed up with not knowing the 'why' behind NPS scores. It felt like a guessing game... and should we really waste our time guessing why customers rate us the way they do? 2. Unbiased Feedback: Why only ask customers for e-commerce feedback? E-commerce feedback should also come from unbiased shoppers, just as you would collect feedback from unbiased mystery shoppers in your stores, right? 3. Our Mystery Shoppers? They're chipping away across the country and in the UK and can be matched to your target group. For benchmarking purposes, we've been mystery hundreds of retailers, and you’re probably one of them... 4. We Love Sharing Real Results: Curious about The Iconic's online experience benchmarked against David Jones, Myer, Country Road, and Princess Polly? Just check out our live demo on our website!