Hotel Chocolat

Have you started your Christmas shopping yet? Come and join us on 30th October for a brand-new and exclusive shopping event, running for one night only. Tick off your Christmas list ahead of time while enjoying exclusive first access to some of our fabulous new chocolate creations. Embrace the upcoming festivities early with tastings of seasonal chocolates, as well as velvet-smooth drinking chocolate and Velvetised Cream with crisp vodka. What’s more, take advantage of our exclusive offer, along with our teams’ expert gifting advice. Tickets are selling out fast and spaces are limited, so book now to secure your ticket. You’ll find the link in the comments. #ChristmasShopping #Events #HotelChocolat

As we celebrate National Customer Service Week, we are thrilled to share the recent launch our new Customer Experience Model, Phoenix, at Hotel Chocolat! Our Customers have always been at the heart of what we do, and with this new model, we’re raising the bar with our commitment to exceptional experience. From being genuinely curious to learn about each of our customers, to delighting them by passionately sharing relevant product and brand information, we are reimagining how we connect with customers. We want to make sure that every touchpoint reflects the joy, indulgence, and care that define the Hotel Chocolat experience. A huge thank you to our incredible Retail Store Teams for their dedication and passion in making every moment delightful for our customers. This week, we celebrate YOU and the extraordinary efforts that continue to create memorable experiences at Hotel Chocolat. #NationalCustomerServiceWeek #CustomerExperience #HotelChocolat #Phoenix #CX #CustomerFirst #ServiceExcellence #Celebrate Frankie Haynes Kate Allen

Congratulations to our new team in Ilkley who officially opened the doors to a brand-new Velvetiser café and store on Brook Street this week. Ilkley is one of our special Yorkshire cafés that serves our own bakes, cakes and savouries as well as our delicious hot chocolate. Come and visit us to treat yourself to some chocolate happiness! Thanks to all those who worked hard to make this happen. If you're in the area please pop in and give our team the warm welcome they deserve. #YorkshireFoodies #Ilkley #HotelChocolat

✨Christmas is coming and we need you!🎄 Our busiest time of the year has arrived here at Hotel Chocolat and we are now looking for Seasonal Sales Advisors to help us deliver a magical experience instore. We’re looking for people who can surprise and delight every customer with our fantastic festive chocolate gifts. If you would like to join us this year, ask a team member in your nearest store for information, or zap our QR code to view all our opportunities! In return for bringing chocolate happiness to every customer in store, we are offering you £12.00ph (£13.00 in London and €14.50 in Republic of Ireland) and 50% of our products to treat your friends and family. 🤎

Have you been to one of our Love Match Live Events? Come and join us this August Bank Holiday We’re running live In-Store tasting experiences to help you discover your personal flavour profile, or as we like to call it, your Chocolate Love Match. We’ve spent 20 years obsessively developing a deep understanding of flavour, individual tastes and preferences. And this unrivalled view on chocolate flavour profiles is the result. Book your Chocolate Love Match experience now to sample different recipes & to discover your personal flavour profile. We're hosting sessions at over 100 stores, with the next one being Monday 26th August. Visit our booking link in the comments.

Look out Yorkshire! We’re so excited to be launching our new café collection of bakes, cakes and savouries across our North Yorkshire Hotel Chocolat stores from today, 1st August.    Come and visit us in our fabulous Velvetiser cafés to try these delicious new offerings.     Treat yourself to some Hotel Chocolat happiness!     Good luck to our teams in North Yorkshire: Leeds Trinity; Leeds Springs; and Harrogate. And soon to be launching at our new store in Ilkley (late September) Which one do you fancy trying? #Leeds #Harrogate #LeedsFoodies #DiscoverLeeds #FoodInnovation #NewMenu #HotelChocolat 

A huge shout out to our Nottingham Victoria Retail Park team for a fabulous first week. We opened our doors on Sunday to a brand-new store. This sit-in store features an impressive 70-seater café, as well as a wide range of products to satisfy all of your chocolate cravings. Congratulations to all of those involved in getting our new Nottingham store up and running. This is an exciting period of growth at Hotel Chocolat and as always, highlights the incredible teamwork of everyone involved who delight our customers with the full Hotel Chocolat experience. If you’re in the Nottingham area, check out our new fabulous store and café and treat yourself to a taste of Chocolate happiness.

Love Match Live Events are back. We’re running live In-Store tasting experiences to help you discover your personal flavour profile, or as we like to call it, your Chocolate Love Match. We’ve spent 20 years obsessively developing a deep understanding of flavour, individual tastes and preferences. And this unrivalled view on chocolate flavour profiles is the result.   Book your Chocolate Love Match experience now to sample different recipes & to discover your personal flavour profile. We have sessions running at over 100 stores, from the 20th July to the end of October. Visit our booking link in the comments.

Come and join us next week for a chocolate experience to remember! On 11th July we will be hosting a unique in-store experience with an exclusive, one-night-only summer shopping event across 70 of our stores. For just £10, indulge in summer-inspired tastings featuring delicious selections from our summer range, chilled Velvetised drinks, and ice cream samples. Start your evening with a complimentary glass of Prosecco, enjoy live Velvetiser demonstrations, and take advantage of a special 10% discount on our summer products. This one-hour event will take place after hours but spaces are limited, so visit Eventbrite now to secure your spot and ensure you don’t miss out. The booking link is in the comments, we can't wait to see you there.

It takes a special blend of creativity and cacao-expertise to craft the perfect new flavour. Our Chocolatier, Panayiotis Panagiotou has worked his magic and done us proud. #velvetiser #hotelchocolat