Glassbox

AI giving you FOMO? NEW STUDY: 4 in 10 digital professionals who do not use AI-driven customer insights are worried that their company is falling behind the technology curve. 💫 And 68% of respondents believe that these insights would significantly improve their customer experience. It’s no secret that we are big believers in the elevated insights that #AI brings. ✅ Keep up and read on for exciting findings from our newest “AI in Personalization and Privacy study." 👀 https://lnkd.in/gxUKE-FB #CustomerExperience #Artificialintelligence #UserExperience

FRESH HOT STATS! 🚀 NEW study just dropped on “AI in Personalization and Privacy” 🚀 🔍 Juicy Tidbits: - Personalization is Paramount: 96% of digital professionals agree that personalization is crucial for delivering high-quality digital customer experiences. - Security Concerns: 77% of AI users express concerns about the security of AI tools. - Data-Driven Insights: Nearly half of AI users leverage customer data for AI-driven insights. 🔥Who Cares? Adopting AI tools and privacy measures leads to not only faster insights but also an optimal customer experience. Checking the pulse of digital professionals on the use of AI keeps us innovating and meeting challenges head-on. 🔗 Access the full report: link in comments. 💬 Tell us: How are you leveraging AI to fuel your innovation? #CustomerExperience #AI #Privacy #Innovation

Have you seen our #digitalanalytics and #CX glossary? 📖 Our glossary is packed with over 100 essential terms defining today's digital landscape. Elevate your understanding with clear, concise definitions, empowering you to make data-driven decisions and deliver exceptional user experiences.💡 🔍 Start exploring today: link in comments. #CustomerExperience #DigitalExperience

Our recent #FSI 2024 study shows that 60% of U.S. consumers say AI in banking is equal parts benefit and risk. Despite this, the industry advances in its #AI revolution. 🤖 Embracing these advances promises a future where AI enhances banking experiences, driving innovation and customer satisfaction. Discover what's shaping customer loyalty and adoption in digital banking today in our feature on Techopedia. 👏 📰 Explore the full article for key findings, linked below. #DigitalBanking #AI #CustomerExperience

#DidYouKnow... Financial brands that deliver a better customer experience (CX) receive twice as many recommendations and their customers are 2X more likely to try new products or services? 🏦 Our latest guide, "Surviving the FinTech Apocalypse," teaches #retail and #banking leaders how to leverage customer-centricity to defend their territory 🛡️ and attract loyal customers. 🤝 Whether you're battling for market share or redefining #customerexperiences, our guide has you covered. 💰 Stay ahead - download your survival guide now, linked below. 🔽 #FinTech #RetailBanking #FSI

To win in the 🌐 internet era, you have to outpace your competitors. Literally. By a fraction of a second. Interestingly, Walmart found that every 1-second improvement in load time increased conversions by 2%. 🤔 When was the last time you tested your URL's performance? 📶 Assess your website's speed now with our Website Performance Test! Simply enter your URL to benchmark against industry leaders and see insights that could impact your business success. 💻 🔗 Ready to get ahead? Take the test today, link in comments. #WebsitePerformance #DigitalExperience

Are you at CXFS 2024 today? 😉 Swing by Glassbox’s booth #205 for live demos and the latest in AI-powered customer intelligence. Let's chat, see you there! 🎉 #CXFS #CustomerExperience #FSI Next Generation Experience Events

🗣️ “With Glassbox we’re able to identify not just the struggle but the impact of the struggle. We identified the issue, we quantified it and we fixed it,” said Jim Bassett, Head of Site Operations and Product Information, Sainsbury's Digital. ✔️ Discover how Sainsbury's, the UK’s second-largest retailer with over 1400 stores and a significant digital footprint 🛍️, enhances both online and in-store experiences. By leveraging Glassbox’s AI-powered customer intelligence platform, they identified and resolved checkout journey issues, reducing drop-offs and recovering $200k in revenue per quarter. 🙌🏼 Watch the full success story, linked in comments. #UserExperience #CustomerSuccessStory #CustomerExperience

Ready to take your digital analytics game to a new level? 🙌 Take our simple and effective #FSI Maturity Assessment now! 📊 Benchmark your analytics maturity in less than 5 minutes and uncover your strengths and areas for growth. Get insights to enhance your site's #CX, tool linked in comments! 💡 #DigitalAnalytics #FinancialServices

Stacking up hardware like we're in the Summer Olympics 🥇😉 G2's Summer 2024 Report is out, and we're celebrating our top honors. 🎉 We've claimed the leader position in all customer experience categories and earned 680 badges in total! We were rated #1 in all categories for results, usability, and relationship by hundreds of authentic customer reviews. 🏆 Thank you to our customers for always championing our product and service! Learn more about our #G2Summer2024 achievements, linked below! 🔗 #CustomerFeedback #SessionReplay #G2BadgeBonanza