H1 Fiscal Year 25 results are in for Genesys Cloud!💪 Highlights for the first half of the fiscal year include: 🦾 Standalone #AI products contributed 𝙢𝙤𝙧𝙚 𝙩𝙝𝙖𝙣 10% of Genesys Cloud bookings 💼 The average size of Genesys Cloud deals that included AI was 𝙢𝙤𝙧𝙚 𝙩𝙝𝙖𝙣 5𝙓 larger than deals without, based on ACV 🌎 Genesys sustainability practices helped 𝙞𝙣𝙛𝙡𝙪𝙚𝙣𝙘𝙚 𝙢𝙤𝙧𝙚 𝙩𝙝𝙖𝙣 $150 𝙢𝙞𝙡𝙡𝙞𝙤𝙣 in new and sustained business 💬 The average number of unique agents for each of the top 50 Genesys Cloud customers increased to nearly 11,500 𝙙𝙪𝙧𝙞𝙣𝙜 𝙌2, 𝙪𝙥 25% 𝙔𝙤𝙔 "We are at the forefront of revolutionizing customer and employee experiences by enabling organizations to harness the power of AI to drive loyalty and business outcomes. We believe the growing customer adoption of Genesys Cloud demonstrates our continued leadership in taking the contact center industry into a future grounded in AI-powered experience orchestration.” - Tony Bates, Genesys CEO and Chairman Learn more about these accomplishments → https://gsys.cx/4dWsHrm
Genesys
Software Development
Menlo Park, CA 283,509 followers
Orchestrating billions of remarkable experiences in more than 100 countries – through cloud, digital and AI technology.
About us
Genesys empowers more than 8,000 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for customers and employees. Through Genesys Cloud, the #1 AI-powered experience orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experiences at scale. As the trusted, all-in-one platform born in the cloud, Genesys Cloud accelerates growth for organizations by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements. Visit www.genesys.com. Genesys recruiters will never ask for sensitive personal or financial information during the application phase. Initial inquiries might come through LinkedIn, but all communication thereafter is through an official Genesys portal. Continue to stay alert and safe.
- Website
-
http://www.genesys.com
External link for Genesys
- Industry
- Software Development
- Company size
- 5,001-10,000 employees
- Headquarters
- Menlo Park, CA
- Type
- Privately Held
- Specialties
- Call Center Software, Cloud Contact Center, Customer Experience Software, Contact Center as a Service, Customer Self-Service, Workforce Engagement Management, Workforce Planning, Enterprise Call Center, Outbound Call Center Services, Digital Customer Engagement, Conversational AI, Chatbots, Automated Routing, Web Messaging, SMS Messaging, and IVR Self-Service
Products
Genesys Cloud CX
Customer Engagement Software
Genesys Cloud CX is our all-in-one, composable cloud contact center solution. Genesys Cloud CX helps businesses offer fluid, effortless interactions that are faster, smarter, and more personalized, all via an easy-to-use proven cloud product. With the flexibility to configure CX and EX capabilities that are built, bought, or brought – you can adapt, scale, and create impactful customer experiences with confidence.
Locations
Employees at Genesys
Updates
-
Governance Progress: ✔️ 100% of employees completed compliance training ✔️ Held #ESG training for Board of Managers ✔️ Established Enterprise Risk Management program And there’s more. See all that was accomplished towards our governance goals. FY24 #Sustainability Report 👉 https://gsys.cx/4cuEUCc
-
Over 8️⃣0️⃣% of CX leaders believe #AI will be a clear differentiator for their organization in the future. We'll share more findings from our research in this upcoming #CXGreenRoom with Brent Alexander, National Manager, Customer Relationship Center at Beyond Bank Australia and discuss how AI is transforming #CX. Don't miss it 👇
How AI is transforming CX featuring Beyond Bank
www.linkedin.com
-
Virtual Pato’s got Pato O'Ward’s back just like virtual agents supercharge real agents in #CX! 🏁 𝙉𝙀𝙒 𝙀𝙋𝙄𝙎𝙊𝘿𝙀 of Experiences in the Fast Lane with Arrow McLaren IndyCar driver Pato O'Ward is LIVE! See how #AI not only powers more efficient customer experiences, but fuels results on the track. Learn more about the power of AI in the contact center: https://gsys.cx/4eoYykV #DrivenByExperiences
-
Attending #EnterpriseConnectAI? Today is the day! 🙌 Don’t miss out on the latest in #AI for enterprise! See innovation in action and discover how Unisys has transformed its operations with Genesys AI. 🌟 Enterprise Connect
-
#CXDay is October 1 and we're celebrating with a special #CXGreenRoom!✨ We'll be diving deep into how National Domestic Violence Hotline, Lighthouse Works and Harambee Youth Employment Accelerator use empathy and technology to empower their staff to handle challenging interactions and provide empathetic #CX. Join the conversation next week with Marty Hand, Kyle Johnson, and Hayley Clements 🎙 #CX #EX
Celebrating CX Day: Lessons From the Best in Employee Experience
www.linkedin.com
-
Good #CX does not WOW. It's hygiene. To truly WOW customers today, you need to provide speed, personalization and ease. Hear all that @Dr. Nicola Millard had to say in a recent #CXGreenRoom about how to create remarkable experiences for customers and employees. Catch the full episode here: https://lnkd.in/eBTua7Ra
-
🧑⚖️ Verdict is in! #CX leaders agree: Businesses that fail to weave #AI strategies into the fabric of their experience operations risk falling behind competitors, losing customers and demotivating employees. See how CX execs aim to turn AI into a competitive advantage: https://lnkd.in/eWctDDdZ