What’s better than a CX tool that claims to do it all? 🤔 A best-in-category tech stack that actually does it all, integrating your help desk with WFM and QA, with AI infused throughout, of course! Join us on Wednesday to learn how best-in-category solutions can help you: ✔️ deliver better, more advanced AI-powered customer experiences ✔️ seamlessly manage your support operations ✔️ save time and benefit from a wide team of specialists Register your spot now: https://hubs.ly/Q02CZq1l0 Assembled Intercom Brad Herrington James Marscheider
evaluagent®
Software Development
Middlesbrough, England 6,437 followers
Quality Assurance, Coaching and Compliance Software for Customer Service and Sales teams
About us
After years of managing contact centres and developing quality management solutions for blue chips and global outsourcers, we know how hard it is to consistently deliver great customer service in an environment of metrics, optimisation and repetition. We understand the frustrations of having to manage complex spreadsheets, interpret unwieldy management reports, and the struggle of using software that doesn’t really work. That’s why we created EvaluAgent; the multi-channel Quality Monitoring Platform that puts an end to spreadsheets, engages agents and helps deliver a compliant customer experience!
- Website
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https://www.evaluagent.com
External link for evaluagent®
- Industry
- Software Development
- Company size
- 51-200 employees
- Headquarters
- Middlesbrough, England
- Type
- Privately Held
- Founded
- 2012
- Specialties
- Customer Experience, Social Media, Customer Insight, Quality Assurance, First Contact Resolution, Surveys, Gamification, Performance Management, Social Commerce, Contact Centre, Coaching & Training, E-Learning, Call Centres, Workforce Engagement, and Quality and Compliance
Locations
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Primary
Middlesbrough, England TS2 1AE, GB
Employees at evaluagent®
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Paul Wood
evaulagentCX shows your eNPS, NPS and CX with actionable insight from the conversations hidden within your data. We have a simple to use, AI…
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Garth Hinkel, MBCS
Chief Technology Officer
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Jaime Scott
CX leadership | Keynote Speaker | On a mission to help sales and customer support teams reduce risk and improve CX
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Rob Wilkinson
Contact Centres. CX & EX. AI & SaaS.
Updates
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Improve every conversation with evaluagentCX!🤩 Our platform now supports multiple languages, helping you cater to customers of diverse backgrounds. Harness the power of Auto-QA for consistent, accurate evaluations across languages & create a welcoming environment for all customers. Take a tour today 👉https://hubs.ly/Q02JcNks0
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Are you worried about your #chatbots going rogue? 😟 With evaluagentCX, you can capture & analyze every conversation, uncover risk & pinpoint failure points. Auto-QA provides automated insights at your fingertips, making it easier than ever to train & improve your chatbot. Find out more 👉https://hubs.ly/Q02Jbzw20
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It's time to unlock the value of QA faster!🚀 In the words of our CCO, James Marscheider... ‘Stop using spreadsheets & crunching spreadsheets & actually do something with meaningful data’ Discover how we, along with our partners Intercom & Assembled, can help with best-in-category solutions. Watch our webinar to learn more 👉 https://hubs.ly/Q02J2qWz0
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So you want to bring AI into your contact center. Great! 🤩 Only, you’re expecting to encounter a fair amount of skepticism & concerns.🤔 Not to worry, here’s a quick-fire guide to getting your team on side and ready for positive change. 👇
How to talk to your team about AI
evaluagent® on LinkedIn
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We’re thrilled to announce that evaluagent has partnered with Five9 to revolutionize Quality Assurance & agent performance! This integration brings AI-driven analysis & quality scoring to every conversation captured by Five9, providing actionable insights & automated QA workflows. 🚀 “evaluagent® is proud to partner with Five9 to transform workforce engagement, transformation & quality management initiatives with our award-winning platform,” says James Marscheider, our CCO. 🌟 Discover more about our partnership here 👉 https://hubs.ly/Q02HXY6z0
evaluagent Partners with Five9 to Elevate Customer Experiences through Intelligent Automated Quality Assurance and Agent Performance Improvement - evaluagent
evaluagent.com
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🗣️ Does your #callcenter operate in multiple languages? You're in luck! evaluagentCX now supports multiple languages, making it easier for contact centers worldwide to leverage our platform. Enjoy an enhanced user interface experience, sophisticated call transcription & custom AI capabilities in your preferred language. Take the product tour 👉 https://hubs.ly/Q02HV_xS0
Explore our language support - evaluagent
evaluagent.com
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Customers expect a seamless integration across digital & physical touchpoints. However, a recent McKinsey survey reveals a challenge: over 30% of insurance customers aren't satisfied with digital channels & only 20% prefer them for interactions. 🤔📉 This highlights a significant issue for #financefirms striving to balance digital & physical experiences. So how can you master your channel mix? Take a look below 👇
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Struggling with agent attrition? We have the solution! 📈 Newstel Worldwide discovered that our platform enables enhanced training & real-time feedback, leading to longer employee retention. Want to see similar results for your team? Schedule a demo today 👉 https://hubs.ly/Q02HMHMf0
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Ready to crack on and bring #AI into the fray in your #contactcenter? Make sure you have these essential foundations in place first 👀 After all, AI is only as good as the data you're feeding it. If this all feels like a bit of a minefield to you, make sure you check out our latest guide: 'AI onboarding made easy' 📚 https://lnkd.in/gb6_Bd9F