evaluagent®

Struggling with agent attrition? We have the solution! 📈 Newstel discovered that our platform enables enhanced training & real-time feedback, leading to longer employee retention. Want to see similar results for your team? Schedule a demo today 👉 https://hubs.ly/Q02HMHMf0

Ready to crack on and bring #AI into the fray in your #contactcenter? Make sure you have these essential foundations in place first 👀 After all, AI is only as good as the data you're feeding it. If this all feels like a bit of a minefield to you, make sure you check out our latest guide: 'AI onboarding made easy' 📚 https://lnkd.in/gb6_Bd9F

Looking for a CX guide on finance? Helps you succeed? Good read? Proceed! 👇 We've just released our brand-new ebook all about mastering customer-first finance in an age where loyalty is won and lost on the strength of your CX. The guide covers: ➡️ The CX challenges within the financial sector ➡️ The advantages of investing in CX for your bottom line ➡️ How to build a customer-centric culture in your company So if you're wondering how to build on your #ConsumerDuty work and keep improving consistently, this one's for you! https://hubs.ly/Q02Hqjj00

Our latest update to evaluagentCX brings a host of new features for international users.🌎 Choose your preferred language for the UI & benefit from our advanced call transcription powered by Deepgram. Analyze interactions, spot trends & improve your QA processes with ease! Read our blog to find out more 👉 https://hubs.ly/Q02HpYD90

We recently teamed up with our partners Assembled & Intercom for an in-depth webinar all about delivering a customer-first support strategy!🚀 Brad Herrington joined as well, providing tons of useful insights for businesses considering their options. This week's newsletter features a guest blog from our friends at Assembled summarizing the key takeaways. Take a look!👇

It's amazing how quickly a week has passed since our company-wide summer meet-up! 🤩 As a fully remote business, these moments together are truly priceless. We had an absolute blast taking on challenges with Zestme and discovered just how competitive some of us can be! Check out some snapshots from the day below 👇

Feeling stuck juggling different platforms? Weighing up an all-in-one solution? 🤔 What if we told you there's another way? 👀 Beautifully integrated, best-in-category platforms offer sophistication & harmony, giving you the best of both worlds.✨ Need more convincing? Check out key takeaways from our recent webinar with brilliant panelists from evaluagent, Assembled & Intercom! 👉 https://hubs.ly/Q02GXhbC0

🌍 Attenzione! 🌍 We’re thrilled to announce that evaluagentCX now supports multiple languages! This update makes it easier than ever for contact centers worldwide to harness the full power of our platform. 🆕 Key Features: ・Enhanced user interface in your preferred language ・Sophisticated, multilingual call transcription powered by Deepgram ・Custom AI capabilities for advanced QA in any language Improve every conversation & ensure top-notch customer experience with evaluagentCX. Say au revoir to language barriers - find out more 👉https://hubs.ly/Q02GKwhJ0

Don't miss Get out of Wrap - TV - Your Contact Centre show today as our CX Solutions Consultant, Rob Wilkinson, joins Martin Teasdale to talk all things xNPS! 🚀 https://hubs.ly/Q02GHWMp0

Did you know we support integrations with top #contactcenter solutions so you can build your own Workforce Engagement Platform! 🚀 Plus, if we don't support your solution yet, you can still integrate your systems with the evaluagentCX platform via our open API, find out more here 👉 https://hubs.ly/Q02Gy6Rn0