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Returns are one of the biggest challenges facing retailers today. Not only are they incredibly costly, but they are damaging for sustainability. Each return adds to carbon emissions through extra transportation, leads to packaging waste and contributes to landfill if items can’t be resold. In the U.S. alone, the carbon dioxide cost of returns is equivalent to the output of 3 million cars! There are ways for retailers to implement both cost-effective and sustainable returns, find out how here: https://hubs.li/Q02JJ9Yv0 #Returns #Sustainability

Self-service solutions deliver a great customer experience while reducing staff dependency and they provide an opportunity to expand out-of-home networks in locations that couldn’t previously be served by traditional PUDO. As tempting as it might be to build these solutions in-house, carriers and posts should be aware of the downsides before investing time, money and resources into internal solutions. Find out what’s best and learn from our own DIY story in our blog: https://hubs.li/Q02JJgHX0 #PUDO #Carriers

52% of customers would not be likely to shop with a particular retailer again if it takes too long to process a refund. Without effective returns strategies, retailers suffer increased costs while damaging customer experience and increasing churn rates. However, with effective returns management, returns can become a secret weapon for retailers helping them recapture revenue, boost customer loyalty and increase lifetime value. The key to an effective returns solution? Speedy refunds. Find out how to speed up refunds, recapture revenue and drive growth: https://hubs.li/Q02JJc2r0 #Returns #Refunds

Current returns processes are slow, inconsistent, and require a lot of labour, resources, and time — all of which come at a great cost to third-party logistics businesses. Driving down these costs is a key goal – which 3PLS can achieve through a sophisticated returns process. Better returns management will provide 3PLs with immediate cost-saving benefits by boosting warehouse efficiency, freeing up staff time and reducing transportation costs.3PLs can also strengthen their proposition to retailers, to attract new clients and solidify their position in the competitive logistics landscape. Find out how smart returns management can achieve this here: https://hubs.li/Q02JJ5kx0 #Returns #3PLs

We surveyed 103 senior logistics professionals across Europe to understand how automation is changing the world of out-of-home networks. In our report, we share what they’re focused on, why they’re excited about automating parcel collection and returns, how successful they’ve been, and what they see as the future for this area of logistics. Download the free report to find out more: https://hubs.li/Q02JBjpQ0 #Logistics #OOH #Automation

In this month’s Dispatch, Mike Richmond explores why you need a returns platform for customer retention. Elsewhere, our latest research report analyses how automation is changing the future of parcel returns and collections. Plus we look at 4 routes to cost-effective and sustainable returns and debate free returns vs returns fees. Make sure you sign up to keep receiving the Dispatch.

Global parcel volume has increased 150% in the last 7 years, which has inevitably led to higher emissions with more vans on the road and miles driven. For postal operators and parcel carriers to remain ahead and be the go-to logistics partner for retailers, building an out-of-home strategy that is both sustainable and convenient for consumers is key. Read our blog to find out how to develop an OOH strategy to achieve greater sustainability and reduce delivery cost: https://hubs.li/Q02HWc0K0 #Sustainability #OOH

Many retailers are missing the bigger picture when it comes to solving returns problems. Introducing returns charges alone only addresses the symptoms of high returns costs without fixing the root cause. Returns are not equal. It would be wrong to put a blanket policy in place that would only be right for customers some of the time. Instead, retailers need smart returns solutions that boost customer satisfaction, improve cost savings and speed up inventory turnaround for increased revenue. Find out how to achieve this in our blog: https://hubs.ly/Q02HBdDj0 #Returns #ReturnsSolutions

As the first and last mile becomes more automated, self-service solutions like parcel lockers and kiosks have become increasingly popular. By automating the journey, self-service solutions deliver a great customer experience, and reduce staff dependency, while also allowing carriers to expand their out-of-home networks. But which format should you invest in? Find out the full range of benefits and drawbacks to each in our blog. https://hubs.li/Q02Gy1Dg0 #ParceLockers #ParcelKiosks