Dixa

🎉 We are thrilled to announce that Dixa has received a prestigious nomination for the EY Entrepreneur of the Year 2024 TECH Award! The TECH Award places a spotlight on companies that have brought about remarkable success through innovative SaaS solutions, both at a Danish and global scale 🌍 This nomination is not just about our company; it's about the partners who support us, and the customers & brands who trust us to enable them to build stronger relationships with their customers world wide. This is a recognition of your hard work and relentless pursuit of excellence 🙌 🚀 Know more about the EY awards here 👇 https://buff.ly/3zyJDp8 #customerservice #customerexperience #SaaS #innovation

We're proud to officially welcome Mytheresa to Dixa! 👏 As a global luxury e-commerce platform, Mytheresa needed a robust platform to deliver world-class customer service experiences. Last week we went live with their Dixa set-up in over 30 countries to serve their customers in 130 markets—delivering seamless, 24/7 support across all channels🔥 Mytheresa continues to set the benchmark in luxury - being founded back in 1987, publicly listed on the NYSE in 2021 and has expanded operations to markets such as the US and China. Having supercharged their customer experience on Dixa this week, we're thrilled that their customer support superstars are now set-up for success 🚀 #customerexperience #customerservice #ecommerce #customerfriendship

🔎 Measuring the performance of your customer service team is something that you need to stay on top of if you want to attract new customers and retain existing ones. ❓However, evaluating CS performance can mean different things to different organizations, and this is where leaders can trip up and make mistakes. 👇 Check our blog to make sure you are properly using and interpreting KPIs when assessing your agents! Don’t let common mistakes hold your support team back! https://buff.ly/3ZzHdB2 #customerfriendship #conversationalcustomerservice #customerservice #customerexperience #customerloyalty #cs #cx

That's a wrap for #LoveGenerationStockholm 🎉 🎬 So great to speak with e-commerce brands who are on the pursuit of building memorable customer experiences and brainstorm how we can help! Huge shout out to Voyado for hosting the retail and e-commerce event of the year! Meet us at our next event: https://buff.ly/3XZCffF

👀 Want to learn how to turn first-time buyers into loyal fans and lifelong customers? ☕ Join us for a breakfast seminar with our wonderful partners Voyado and Trustpilot, to discover how leading companies in Germany successfully set their e-commerce strategies that develop and maintain customer loyalty. 🎙️ Panelists to be confirmed, stay tuned! Register now 👇 📅 Now rescheduled to January 29 📍 Berlin https://buff.ly/4dysNVn #customerfriendship #customerservice #customerexperience #customerloyalty #cs #cx

We're heading to Stockholm this week to join our wonderful partners and friends over at Voyado - for the retail and e-commerce event of the year! 🎉 From strategies on driving long-term customer retention amid global growth, to fast-paced transformations centred around customer experience - we're looking forward to hearing from industry leaders from Parfym.se, Viva, BY MALENE BIRGER and Stadium. Will you be attending? Let us know in the comments – we’d love to connect! If you're hoping to grab a last-minute spot, join the waitlist here: https://buff.ly/4eaSDQ5

🤩 "Dixa’s one-screen wonder has been a game changer that keeps our workflows seamless." 💡 By placing an emphasis on inspiring others to form human connections that matter, Rapha knew it must create a customer experience that matches this to both their growth as a company and the development of a community. 🚀 By collaborating with Dixa, their customer service team achieved amazing results: 📧 14% increase in CSAT, 📈 17% increase in retention, ⚙️ 22% increase in agent efficiency ... Discover the full success story here 👇 https://buff.ly/3XKDmQs

🤩 Thank you London!! Yesterday's #CXHappinessMeetUp with our London CX community and our friends over at SentiSum has really boosted our week! 🎙️ A big round of applause for our fantastic speakers, Phoenix Tarampi, Jonathan Kipp and Sham Aziz, who shared their customer insights and initiatives they've steered to improve the customer experience. We're still energized from all the insights and engagement - so great to connect with so many of you. Don't miss our next CX Meet Up in London - link in the comments! #customerfriendship #conversationalcustomerservice #customerservice #customerexperience #customerloyalty #cs #cx

Wondering where to start with using AI for your Customer Service? 🤔💡 Start here! 👇 When you’re focused on how to provide great CX at scale, and on budget, AI can feel like an added complication. 👀 But it might be exactly what your Customer Service team needs right now. And we promise, you won’t have to compromise on the human touch.🙋🏻♀️ Download our guide '6 Easy Ways to Use AI in your Customer Service Strategy' to learn: https://buff.ly/47rguZd ✅ The benefits of using AI in customer service; ✅ Where should you start; ✅ How to build an AI-powered knowledge base; ✅ How to boost self-service with an AI chatbot; ✅ How to improve your quality assurance with AI; and more!

How do you convince your company leadership to see customer service as a value generator and not just a cost center? 🎤 Join Mads Fosselius, CEO & Co-founder at Dixa as he demonstrates how to measure the impact of your customer service operations and prove its value to leadership. Additionally, 🚀 Learn why nurturing meaningful connections with customers is the key to success 🚀 Discover how to leverage technology fully while maintaining human touch 🚀 Learn how to double your revenue growth through the vXLG framework 🚀 Learn 5 practical tips to build your Customer Service rocketship in your organization Watch the full on-demand webinar now and learn how to build an AI-driven support ecosystem that drives success! ⭐ 👇 https://buff.ly/3Zlrci3