DigitalGenius

Black Friday is just under 3 weeks away, so are you Peak-Ready? Download our Peak Preparedness Playbook – with a handy cut-out-and-keep checklist – and ensure you've done everything you can to maximise your customer experience this year. https://hubs.li/Q02Xx8z50

Peak is just around the corner. Are you experiencing the 5 stages of peak? Where are you on this journey? Let us know in the comments below!

📍 Amsterdam Don't miss our CEO Bogdan Maksak and Thomas Staudte from air up® as they explore how their collaborative efforts are revolutionising customer interactions through the use of Generative AI. Global Executive Events unleash-cx.com #customerservice #ecommerce #digitalgenius

How to use Workforce Management and AI to boost your capacity for peak. https://lnkd.in/eBu8TnpD

Wondering what the impact of using Generative AI for customer service could be on your business? air up® have seen a 600% return on investment since they embraced AI and automation. "DigitalGenius has been an incredible partner for us. The technology has allowed us to provide a consistently better customer experience, while allowing us to scale the team." Read more here: https://lnkd.in/ey_Be5QU

CX leaders and brands, are you ready for the peak season...and what AI choices will you make? As we approach one of the busiest times of the year, competing for consumers’ attention and loyalty means bringing in the “peak season helpers” = AI agents that can make all the difference for your CX team. Think of it as “hiring” AI agents to handle the routine and repetitive tasks, so your human agents can become Super Agents, ready to deliver high-impact customer service. With the right AI partner, you’re not only set up to handle high volumes now - you’re also building a CX approach that will keep paying off well beyond the season. 𝗧𝗵𝗲 𝗽𝗼𝘄𝗲𝗿 𝗼𝗳 𝘀𝘁𝗿𝗼𝗻𝗴 𝗔𝗜 𝗣𝗮𝗿𝘁𝗻𝗲𝗿𝘀𝗵𝗶𝗽𝘀 𝗶𝗻 𝗖𝗫 Choosing an AI partner who really understands your brand’s needs can be a game-changer. At Dixa, we’re committed to helping brands create customer experiences that last, powered by AI that actually fits your strategy. Here are four AI partners and solutions that are already making a difference for CX in 2024 and beyond: • Ada: A true AI agent, powered by generative AI and deep data integrations, ideal for brands and companies across multiple verticals. Brings context-rich, personalized service to every interaction. By managing routine inquiries, Ada frees human agents to focus on high-value conversations, effectively transforming them into Super Agents. • DigitalGenius: Big in e-commerce, Digital Genius specializes in speedy, AI-driven email support and chat. It’s the go-to for brands looking to up their responsiveness game across multiple channels. • Kindly: A favorite in the Nordics, Kindly shines with its intelligent chatbot tech, perfect for mid-market and enterprise brands looking to keep customer satisfaction high... even at scale. • 𝗠𝗶𝗺: Dixa 's very own Mim is all about simplicity and speed. No complex setup, just a powerful AI with a built-in knowledge base and web crawler that helps agents focus on the big stuff while Mim handles the routine. Thinking about your CX both during and beyond the holiday madness? Let’s chat about the AI choices that’ll give you a lasting edge. Drop a comment or reach out… we’re here to help you make durable and future proof CX decisions.

📣 Amsterdam - 5th November

📣 Calling all NYC agency, consultants & freelancer friends! ☕️ We're excited to partner with our friends at DigitalGenius to host a coffee hour this Wednesday morning. 💙 We'd love to have you - no set agenda, goal is to connect good people! 💌 Comment or reach out to Sarah Davidson or Shivani Bala for details.

What is Agentic AI? The new keyword to watch out for in AI... https://lnkd.in/ezFbmBq5

5 ways that retailers are handling pre-purchase questions through bots. https://lnkd.in/eTHqxaEz