Join our very own Cohl Fulk for a webinar tomorrow all about Leveraging New Tech to Enhance Customer Experiences alongside Vanessa Taylor-Sinclair, Adeola Adeosun, Navneet Kaur Singh. Sign up here: https://lnkd.in/ecNNzcNC
About us
DigitalGenius
- Website
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https://www.digitalgenius.com
External link for DigitalGenius
- Industry
- Technology, Information and Internet
- Company size
- 11-50 employees
- Headquarters
- London, England
- Type
- Privately Held
- Founded
- 2014
- Specialties
- Automation, Machine Learning, Natural Language Processing, Artificial Intelligence, Chat Bot, Customer Service, Innovation, Omnichannel, Omnichannel experiences, eCommerce, Retail, Retail Technology, and Generative Ai
Products
DigitalGenius
Chatbot Platforms Software
DigitalGenius is a customer experience automation platform that combines ecommerce AI with customisable workflows and integrations. With 60 retail and ecommerce-specific use cases available out of the box, DigitalGenius helps retailers to automate their responses to repetitive customer queries like "Where is My Order?" and returns/refunds. This results in faster response and resolution times, and frees up agents to deal with more complex queries.
Locations
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Primary
London, England E14 5RE, GB
Employees at DigitalGenius
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Matt Pluck
Senior Sales Engineer - Transforming e-commerce CX with conversational and generative AI
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Ben Alun-Jones
Chief Product Officer // Exited Co-Founder : Unmade
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Konstantin Vinogradov
General Partner at Runa Capital, investing in Open Source & AI/ML
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Bora Titizer
Chief Customer Officer at DigitalGenius
Updates
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Rewatch: Turning negative interactions into positive outcomes https://lnkd.in/g2nGfCp2
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Last week we were joined by Rosa Rivas from Porto's Bakery & Cafe, a Southern California institution to talk about how her team approach negative customer service situations. One of the keys: Proactive communication. Here's Rosa explaining how it works, and how Porto's uses DigitalGenius to facilitate automatic proactive emails.
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Today's webinar is all about how customer service can truly show its value and help turn negative situations into positive outcomes. Hear from our expert panel from World of Books Group and Porto's Bakery & Cafe for their unique takes on this topic!
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We're looking for a Sales Development Representative to join our team in London. It's a fast-growing team, connecting and working with some of the greatest retailers across the world. Take a look at the role here 👇 See all of our live roles here: https://lnkd.in/dv_-aRPh #hiring #salesjobs #sdr
Sales Development Representative - DigitalGenius
apply.workable.com
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The explosion of AI fuelled by ChatGPT has meant that deploying a knowledge base chatbot (a ChatGPT-like bot that is trained on your knowledge base) has become easier. So for many retailers it has become like a baby-step into the world of AI. But should you making a bigger step than this? Here's how you can get started, some things to watch out for, and how you can go beyond the knowledge base bot. https://lnkd.in/eud_9v4q #customerservice #Ai #customerserviceAI #CX #customerexperience #chatbots
How to Deploy a Knowledge Base Chatbot - DigitalGenius
digitalgenius.com
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This week! How do you turn negative customer service interactions into positive outcomes? Join our experts from Porto's Bakery & Cafe and World of Books Group to get to the bottom of it! #customerservice #customerexperience #cx
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DigitalGenius reposted this
Two icons. One match. Zendaya and Roger Federer go head to head in an epic game of air tennis. Explore more about our partnership with Zendaya at https://lnkd.in/d9yNjt9P #DreamOn #DreamTogether #Zendaya #RogerFederer
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Turning Negative Interactions into Positive Outcomes In customer service, a complaint or a customer issue does not need to be a disaster, but can actually be an occasion to win customers for life. We'll be joined by two very different types of retailers, who actually have much in common: Stefano De Berardinis from World of Books Group, and Rosa Rivas from Porto's Bakery & Cafe. Join us next Thursday: https://lnkd.in/eQ5qC33E #Customerservice #customerexperience #complaintsmanagement
Turning Negative Interactions Into Positive Outcomes
digitalgenius.com