#BigCXUpdate 2024: Insights from Leading Customer Experience Innovators 💬 Learn from customer experience tech leaders and visionaries as they share their ambitions, objectives, and roadmaps. In CX Today’s CX Updates 2024 series, we interview a mix of these leaders and visionaries to get ahead of the customer experience tech curve. Here is a taster of what to expect 👉 https://lnkd.in/eUQPAbd3 #cx #cxnews #ccaas
About us
Next-Generation Customer Experience Technology News Customer Experience is now the most critical consideration for any brand. It doesn’t matter how affordable your products are, or how innovative your services could be. Your customers won’t consider your company if you can’t promise amazing experiences. Customer expectations are now higher than ever, but 93% of professionals believe that access to the right technology could bridge the experience gap. Studies from Twilio indicate that people receive around 63.5 notifications per day, not to mention endless emails, texts, and phone calls. When the time comes to reach out to your business for solutions to a problem, your clients want real, valuable conversations. Over the years, UC Today has emerged as your one-stop solution for insights into unified communications. Now we believe it’s time to deliver the same solution for CX. Introducing the arrival of CX Today. What to Expect from CX Today CX Today is our new website dedicated to all things customer experience. Just as you turn to UC Today for insights into unified communication, collaboration, and beyond, you can rely on CX today for a complete guide to customer-focused solutions. Though most companies understand how valuable customer experience is to their chances of success, business and consumer demands are evolving at an incredible pace. The technology and platforms we use are changing, and the contact centre decision-making process is transforming too. Throughout the year, CX Today will deliver everything you need to know about the CX space, covering essential topics like: Customer experience: Contact centre, CRM and collaboration Intelligence: Big data, analytics, and artificial intelligence People: Management, strategy, and best practices We’ll be keeping you up-to-date with marketplace news, customer stories, best practice guides, event coverage, and exclusive analytics, insights, and strategies too.
- Website
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https://cxtoday.com
External link for CX Today
- Industry
- Technology, Information and Internet
- Company size
- 11-50 employees
- Headquarters
- Manchester
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- Privately Held
Locations
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Primary
Manchester, GB
Employees at CX Today
Updates
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Japanese Bank Sumitomo Mitsui Banking Corporation – SMBC Group Trialing Customer Service Digital Avatars in Contact Centers Are we in the midst of a customer service avatar revolution? #cx #cxnews #ccaas #digitalavatars
Japanese Bank SMBC Trialing Customer Service Digital Avatars in Contact Centers
https://www.cxtoday.com
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Salesforce Goes All-In on GenAI In Customer Service with Its Einstein Service Agent The CRM giant has shifted its GenAI strategy from “humans in the loop to humans at the helm.” #cx #cxnews #salesforce #einstein #crm
Salesforce Goes All-In on GenAI In Customer Service with Its Einstein Service Agent
https://www.cxtoday.com
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UK Teenager Accused of Hacking Twilio, LastPass, & Intuit Mailchimp Arrested The 17-year-old was allegedly a member of the Scattered Spider cybercrime gang 🕸 #cx #cxnews #ccaas #cybersecurity #hacking
UK Teenager Accused of Hacking Twilio, LastPass, & Mailchimp Arrested
https://www.cxtoday.com
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Comparing CCaaS Providers: What You Might Miss CX Today’s Charlie Mitchell hosts Blair Ferguson, Chief of Staff at Computer Talk Technology Inc. 🎤 We consider how contact centers often compare CCaaS providers, and what they might miss along the way. In doing so, we discuss: 🔴 The flaws of the traditional tick-box process. 🔴 Evaluating the integrations with other critical CX platforms. 🔴 What should a buyer expect from a CCaaS vendor’s support services? 🔴 Tips for isolating the best-placed CCaaS offering. Watch the full conversation 👉 https://lnkd.in/enGe2uzF #cx #cxnews #ccaas
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#CXTrends: Contact Center #AI: Are Specialized Bots the Future? CX Today’s Charlie Mitchell hosts Jaime Meritt, Chief Product Officer at Verint. The video forms part of our Big CX Trends series, where we deep dive into a series of trends from across the CX space. In this episode, we talk everything #contactcenter AI, introducing: 🔴 Verint’s specialized bot strategy. 🔴 Examples of those specialized bots. 🔴 What the strategy says about the future of contact center AI. 🔴 How the specialized bots pair with an Open Platform approach. Watch the full interview here 👉 https://lnkd.in/eupFcejS #cx #cxnews #ccaas
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Big CX News - The Latest on the Google-HubSpot Fallout, Patagonia's Call Center AI Lawsuit, & More ▶ CX Today’s Charlie Mitchell presents the latest trending news from the customer experience world He’s joined by five prominent CX analysts to dissect the latest news in the space, including stories from Google, Salesforce, and Five9. In this edition, our CX experts include: 🔴 Liz Miller, VP & Principal Analyst at Constellation Research, Inc. 🔴 Martin Schneider, Head of Research at Constellation Research 🔴 Rebecca Wettemann, CEO & Principal Analyst at Valoir Incorporated 🔴 Simon Harrison, Founder & CEO of Actionary 🔴 Finbarr Goode Begley Begley, Senior Research Analyst at Cavell Group Watch the full discussion 👉 https://lnkd.in/eQuiHpe7 #cx #cxnews #ccaas #ai #google #hubspot #salesforce
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#BigCXUpdate: Enghouse Interactive Pledges to Solve “Real World Problems” with #AI 🤖 CX Today’s Susie Harrison meets Paul Stanczak, Sales Leader at Enghouse Interactive. The video forms part of our Big CX Update series, where we find out all the latest from a series of prominent CX companies. In this episode, we talk everything Enghouse Interactive, discussing: 🔴 Which products and services are resonating most with customers? 🔴 What’s on the roadmap, and how will that roadmap benefit customers? 🔴 The rising tech trends that are most impacting CX teams. Watch the full interview here 👉 https://lnkd.in/eup3_npg #cx #cxnews #ccaas
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#BigCXUpdate: MaxContact Builds “Useful #AI” for Contact Centers 🤖 CX Today’s Charlie Mitchell hosts Ben Booth, CEO of MaxContact. The video forms part of our Big CX Updates series, where we find out all the latest from a series prominent CX companies. In this episode, we talk everything MaxContact, discussing: 🔴 Which products and services are resonating most with customers? 🔴 What’s on the roadmap, and how will that roadmap benefit customers? 🔴 The rising tech trends that are most impacting CX teams. Watch the full interview here 👉 https://lnkd.in/erbUVn-e
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Maximizing ROI: 5 Ways Cloud Data Platforms Boost AI and CX ☁ Why choose cloud-native platforms 👇 #cxnews #ccaas | ULAP
Maximizing ROI: 5 Ways Cloud Data Platforms Boost AI and CX
https://www.cxtoday.com