#BigCXUpdate 2024: Insights from Leading Customer Experience Innovators 💬 Learn from customer experience tech leaders and visionaries as they share their ambitions, objectives, and roadmaps. In CX Today’s CX Updates 2024 series, we interview a mix of these leaders and visionaries to get ahead of the customer experience tech curve. Here is a taster of what to expect 👉 https://lnkd.in/eUQPAbd3 #cx #cxnews #ccaas
About us
Next-Generation Customer Experience Technology News Customer Experience is now the most critical consideration for any brand. It doesn’t matter how affordable your products are, or how innovative your services could be. Your customers won’t consider your company if you can’t promise amazing experiences. Customer expectations are now higher than ever, but 93% of professionals believe that access to the right technology could bridge the experience gap. Studies from Twilio indicate that people receive around 63.5 notifications per day, not to mention endless emails, texts, and phone calls. When the time comes to reach out to your business for solutions to a problem, your clients want real, valuable conversations. Over the years, UC Today has emerged as your one-stop solution for insights into unified communications. Now we believe it’s time to deliver the same solution for CX. Introducing the arrival of CX Today. What to Expect from CX Today CX Today is our new website dedicated to all things customer experience. Just as you turn to UC Today for insights into unified communication, collaboration, and beyond, you can rely on CX today for a complete guide to customer-focused solutions. Though most companies understand how valuable customer experience is to their chances of success, business and consumer demands are evolving at an incredible pace. The technology and platforms we use are changing, and the contact centre decision-making process is transforming too. Throughout the year, CX Today will deliver everything you need to know about the CX space, covering essential topics like: Customer experience: Contact centre, CRM and collaboration Intelligence: Big data, analytics, and artificial intelligence People: Management, strategy, and best practices We’ll be keeping you up-to-date with marketplace news, customer stories, best practice guides, event coverage, and exclusive analytics, insights, and strategies too.
- Website
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https://cxtoday.com
External link for CX Today
- Industry
- Technology, Information and Internet
- Company size
- 11-50 employees
- Headquarters
- Manchester
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- Privately Held
Locations
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Primary
Manchester, GB
Employees at CX Today
Updates
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SAP Scrapped 2,000 Jobs Last Quarter & Now Plans to Ramp Up Hiring Alongside an update on its workforce “transformation”, SAP made a big commitment to GenAI innovation during its latest earnings call. #cx #cxnews #sap #techlayoffs #erp #crm
SAP Scrapped 2,000 Jobs Last Quarter & Now Plans to Ramp Up Hiring
https://www.cxtoday.com
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How to Use AI in MSFT Contact Centre 📞🤖 If you’re using Microsoft Teams for collaboration, you may already be leveraging the AI-driven tools in the platform. The question is, how do you embed AI into a Microsoft Teams contact center? Implementing #AI into a Microsoft Teams Contact Center 👇 #cx #cxnews #ccaas | Landis Technologies UC Software
How to Use AI in MSFT Contact Center
https://www.cxtoday.com
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5 Employee Experience Killers, and What to Do About Them 👀 Overcoming the Biggest Threats to Employee Experience 👇 https://lnkd.in/ePk2V28q #cx #cxnews #ccaas | evaluagent®
5 Employee Experience Killers, and What to Do About Them
https://www.cxtoday.com
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Amazon Web Services (AWS) Accelerates Post-Contact Summaries in Amazon Connect, Uplevels Its Omnichannel Proposition 🦾 Agents will now have access to #GenAI-powered customer interaction summaries instantly. 👉 https://lnkd.in/eZz3BtJr #cx #cxnews #ccaas
AWS Accelerates Post-Contact Summaries in Amazon Connect, Uplevels Its Omnichannel Proposition
https://www.cxtoday.com
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#BigCXUpdate: UJET Helps Companies Reimagine Their Use of #AI in Customer Experience 🤖 CX Today’s Susie Harrison talks to Anand J., Founder and CEO of ujet.cx. The video forms part of our Big CX Update series, where we find out all the latest from a series of prominent CX companies. In this episode, we talk everything UJET, discussing: 🔴 Which products and services are resonating most with customers? 🔴 What’s on the roadmap, and how will that roadmap benefit customers? 🔴 The rising tech trends that are most impacting CX teams. Watch the full interview here 👉 https://lnkd.in/ee3_uG6B #cx #cxnews #ccaas
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📢 In today's fast-paced digital world, customer experience is paramount. The mantra "serve your customers in the channel of their choice" is evolving. 🌐 While meeting customers where they are is essential, ensuring they reach the best resolution channel is crucial. 💡 Discover how a strategic omnichannel approach can enhance CX and reduce friction. Learn more about aligning customer intent with the right solutions with Zoom👇 #CustomerExperience #CXStrategy #Omnichannel #CustomerService
Meet Your Customers Where They Are, But Don't Always Keep Them There
https://www.cxtoday.com
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#CXTrends: CPaaS: Delivering Faster, Stronger, & Better CX 🦾 CX Today’s David Dungay hosts Jay Patel, Webex CPaaS Solutions at Cisco. The video forms part of our CX Trends series, where we deep dive into a series of trends from across the CX space. In this episode, we talk everything #CPaaS, including: 🔴 What factors are driving the growth of the CPaaS market right now? 🔴 Where are the biggest opportunities for interoperability/ integration that customers can make a big difference in their CX operations? 🔴 How are companies using CPaaS as a competitive differentiator and can you share any customer success stories? 🔴 How does Cisco envision the future of CPaaS, how will you ensure companies that deploy it can be stronger and faster when it comes to their CX? Watch the full interview here 👉 https://lnkd.in/eccS8CZ9 #cx #cxnews #ccaas
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Friend or Foe? AI & the Contact Center Agent 🤖 A 2023 study by Princeton University found that "contact center operators" top the list of occupations with the highest risk of being replaced by #AI. So, do those doomsday headlines have any merit? To find out, CX Today’s Charlie Mitchell hosts Amy Roberge, Head of Global CX Solutions Engineering at Zoom. During the conversation, they discuss: 🔴 Will AI be a friend or foe to the #contactcenter agent? 🔴 Why do so many headlines frame AI as a foe? 🔴 Examples of “AI” as a friend use cases. 🔴 How contact centers can start implementing these use cases. Watch the full video 👉 https://lnkd.in/ek_XbCtb #cx #cxnews #ccaas
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#CXTrends: CRM: 5 Trends Tearing Through the Market 💻 CX Today’s Charlie Mitchell hosts Ramprakash Ramamoorthy, Director of AI Research at Zoho. The video forms part of our Big CX Trends series, where we deep dive into a series of trends from across the CX space. In this episode, we talk everything CRM, discussing the following five trends: 🔴 Brands use a #CRM to facilitate better alignment between departments 🔴 Brands use #AI and #GenAI to generate more data for the CRM 🔴 Vendors advance their own virtual assistants 🔴 Vendors build out their mobile CRM offerings 🔴 CRMs swallow up more of the service stack Watch the full interview here 👉 https://lnkd.in/eBChHw8N #cx #cxnews #ccaas