#BigCXUpdate 2024: Insights from Leading Customer Experience Innovators 💬 Learn from customer experience tech leaders and visionaries as they share their ambitions, objectives, and roadmaps. In CX Today’s CX Updates 2024 series, we interview a mix of these leaders and visionaries to get ahead of the customer experience tech curve. Here is a taster of what to expect 👉 https://lnkd.in/eUQPAbd3 #cx #cxnews #ccaas
About us
Next-Generation Customer Experience Technology News Customer Experience is now the most critical consideration for any brand. It doesn’t matter how affordable your products are, or how innovative your services could be. Your customers won’t consider your company if you can’t promise amazing experiences. Customer expectations are now higher than ever, but 93% of professionals believe that access to the right technology could bridge the experience gap. Studies from Twilio indicate that people receive around 63.5 notifications per day, not to mention endless emails, texts, and phone calls. When the time comes to reach out to your business for solutions to a problem, your clients want real, valuable conversations. Over the years, UC Today has emerged as your one-stop solution for insights into unified communications. Now we believe it’s time to deliver the same solution for CX. Introducing the arrival of CX Today. What to Expect from CX Today CX Today is our new website dedicated to all things customer experience. Just as you turn to UC Today for insights into unified communication, collaboration, and beyond, you can rely on CX today for a complete guide to customer-focused solutions. Though most companies understand how valuable customer experience is to their chances of success, business and consumer demands are evolving at an incredible pace. The technology and platforms we use are changing, and the contact centre decision-making process is transforming too. Throughout the year, CX Today will deliver everything you need to know about the CX space, covering essential topics like: Customer experience: Contact centre, CRM and collaboration Intelligence: Big data, analytics, and artificial intelligence People: Management, strategy, and best practices We’ll be keeping you up-to-date with marketplace news, customer stories, best practice guides, event coverage, and exclusive analytics, insights, and strategies too.
- Website
-
https://cxtoday.com
External link for CX Today
- Industry
- Technology, Information and Internet
- Company size
- 11-50 employees
- Headquarters
- Manchester
- Type
- Privately Held
Locations
-
Primary
Manchester, GB
Employees at CX Today
Updates
-
Is #IVR Still an Essential for Contact Centers? Here’s why IVRs are still essential to contact centers, and how you can make sure you’re implementing the right technology for your business 👇 https://lnkd.in/ezckNd2Q #cx #cxnews #ccaas | XCALLY
Is IVR Still an Essential for Contact Centers?
https://www.cxtoday.com
-
#BigCXUpdate: MaxContact Builds “Useful #AI” for Contact Centers 🤖 CX Today’s Charlie Mitchell hosts Ben Booth, CEO of MaxContact. The video forms part of our Big CX Updates series, where we find out all the latest from a series prominent CX companies. In this episode, we talk everything MaxContact, discussing: 🔴 Which products and services are resonating most with customers? 🔴 What’s on the roadmap, and how will that roadmap benefit customers? 🔴 The rising tech trends that are most impacting CX teams. Watch the full interview here 👉 https://lnkd.in/edvXgmA6
-
Customers Reject #AI for Customer Service, Still Crave a Human Touch 🤖 Despite pressure for #CX leaders to adopt more #GenAI solutions, customers are turning their back on the tech 👇 https://lnkd.in/e9F8RHUh #cxnews #ccaas | Gartner
Customers Reject AI for Customer Service, Still Crave a Human Touch
https://www.cxtoday.com
-
📢 In today's fast-paced digital world, customer experience is paramount. The mantra "serve your customers in the channel of their choice" is evolving. 🌐 While meeting customers where they are is essential, ensuring they reach the best resolution channel is crucial. 💡 Discover how a strategic omnichannel approach can enhance CX and reduce friction. Learn more about aligning customer intent with the right solutions with Zoom👇 #CustomerExperience #CXStrategy #Omnichannel #CustomerService
Meet Your Customers Where They Are, But Don't Always Keep Them There
https://www.cxtoday.com
-
NICE 1CX: A “Market-Shattering” UCaaS Platform or a RingCentral Rebuke? 💬 As a #CCaaS stalwart stepping into #UCaaS, NICE has flipped the enterprise communications script. Here’s why 👇 #cx #cxnews
NICE 1CX: A "Market-Shattering" UCaaS Platform or a RingCentral Rebuke?
https://www.cxtoday.com
-
#CXTrends: CPaaS: Delivering Faster, Stronger, & Better CX 🦾 CX Today’s David Dungay hosts Jay Patel, Webex CPaaS Solutions at Cisco. The video forms part of our CX Trends series, where we deep dive into a series of trends from across the CX space. In this episode, we talk everything #CPaaS, including: 🔴 What factors are driving the growth of the CPaaS market right now? 🔴 Where are the biggest opportunities for interoperability/ integration that customers can make a big difference in their CX operations? 🔴 How are companies using CPaaS as a competitive differentiator and can you share any customer success stories? 🔴 How does Cisco envision the future of CPaaS, how will you ensure companies that deploy it can be stronger and faster when it comes to their CX? Watch the full interview here 👉 https://lnkd.in/erYcDP2H #cx #cxnews #ccaas
-
AI Customer Support: The Uses Cases, Best Practices, & Ethics 🤖 Enhance satisfaction, streamline operations, and offer personalized 24/7 service. Dive into our ultimate guide to leveraging AI for an unbeatable CX! XCALLY #AI #CustomerSupport #CX #Innovation https://lnkd.in/ewD7TbBU
AI Customer Support: The Uses Cases, Best Practices, & Ethics
https://www.cxtoday.com
-
#CXTrends: CRM: 5 Trends Tearing Through the Market 💻 CX Today’s Charlie Mitchell hosts Ramprakash Ramamoorthy, Director of AI Research at Zoho. The video forms part of our Big CX Trends series, where we deep dive into a series of trends from across the CX space. In this episode, we talk everything CRM, discussing the following five trends: 🔴 Brands use a #CRM to facilitate better alignment between departments 🔴 Brands use #AI and #GenAI to generate more data for the CRM 🔴 Vendors advance their own virtual assistants 🔴 Vendors build out their mobile CRM offerings 🔴 CRMs swallow up more of the service stack Watch the full interview here 👉 https://lnkd.in/eyFbxhU8 #cx #cxnews #ccaas
-
Cognigy Shares Plans for AI Workforce of the Future Post Funding Round 🦾 CX Today’s Susie Harrison hosts Cognigy CEO Philipp Heltewig to discuss the company’s plans for #AI investments. In this video, they cover: 🔴 The involved Series C funding round process and what the outcome means for the business 🔴 Cognigy’s plans for investment, including R&D and feature expansion 🔴 How AI is accelerating interactions in the contact center 🔴 Trends for generative AI in the contact center Watch the full, exclusive interview 👉 https://lnkd.in/eyER2ide #cx #cxnews #ccaas