Cue

Let's be honest.. Most of us suck at multitasking 🤦♂️ It's certainly no different for human service reps who can only handle so many customers at once before it becomes too difficult to deliver real assistance to each customer. AI agents, on the other hand, excel at multitasking, efficiently handling unlimited customer conversations simultaneously across platforms like Facebook, WhatsApp, and your website. They're also cost effective, as you only pay when they successfully solve the customers' query! Learn more about AI agents comments👇

Today we welcome FOUR new crew recruits 🫡 Olaf Terblanche joins the engineering team, Tyla Damhuis is the latest addition to our growing marketing team, Barend Botes joins as our new Sales Engineer, and Nadia van der Byl - Masuku joins the technical operations team. Please help us give them a BIG and warm welcome to the Cue crew 😎

Whether you're a marketer launching a new project, a sales person getting a client over the line, or a customer service rep upping your success score—we all need a boost on a Monday morning! What's yours?

Meet Thapelo Chabangu AKA 'TP' who will be celebrating a 2 year workaversary at Cue in a couple of months 🧑💻 “[...] learn to be okay with not finding the answers right away. Patience and persistence is key.” We asked TP what advice he has for future software engineers, how and why he made the change, and more. Check out our chat via the link in the comments 👇

For most companies, a CSAT score in the 75% to 85% range is considered good. If you score above 90% it can be considered outstanding—good on you! Customer Satisfaction Score (CSAT) is a critical metric in your company's arsenal—enabling a much better understanding of how satisfied customers are your with your products and services. You're probably wondering what the industry standards are, and how your brand, business, or service department stacks up? We've got you covered—check out the PDF carousel below 👇 #customerserviceinsights #CSAT

The Cue crew in Cape Town got together on Friday to celebrate Heritage Day with a potluck lunch 🇿🇦🥘 Last year's potluck lunch was a hit so we knew we had to do it again! This year's highlights included Courage Chiringa's beef stew with spinach and pap, Saulegh Samaai's butter chicken with roti, as well as the return of Byron Sweetman's peppermint crisp tart. What dish would you have brought to our potluck lunch?

What is the defining factor of a good customer service experience? Is it speed? accuracy? convenience? proactive support? 91% of poll respondents said they would leave a positive review after a single good service experience with a business💡 Let us know your thoughts in the poll below; whether you're a customer service rep striving for one of these factors or if you find yourself as a customer in search of better service experiences 🗳️

In August we launched AI Agents, new reporting capabilities, and a host of improvements to broadcasting 💥 ✔️ Answer customers instantly with AI Agents ✔️ Get even better customer insights ✔️ Send more engaging broadcast messages See the comments for more 👇

This time last week we were dialled in to connect and compete for glory with Confetti 🎉 Crew members from SA and the UK were thrown into random teams to see who could find their way through the escape adventure the quickest.. Congrats to the winning team; 'Hedge Funs' (Casey, Connor, Stewart, Tanaka, and Sam) — we know who we're calling on when we get invited to Amazing Race: SaaS edition 🗺️ #Cue #ShowYourConfetti

More than 50% of customers say a business needs to be available 24/7 🌞🌝 Your website is an around the clock marketing tool, giving prospects everything they need before booking a call with you. It should be the same for customer service. Your website should provide easy access to info that solves everyday customer questions and queries - but most of the time it's not. Live chat alleviates the issue but only during office hours. And don't get us started on email.... ✔️ AI agents make sure that customers quickly get what they need, no matter the time of day or night ✔️ AI agents keep customer service reps sane by removing repetitive queries They can also do this for one, a dozen, or a hundred—plus customers at the same time See comments to learn more 👇