Collaboration Network

Rounding off the day with Bethanie Kennedy from IE Hub and David Elliott from YES Energy Solutions talking about their recently formed partnership and the benefits it’s had for customers #collaboration #partnershipworking #supportingcustomer

Penultimate session of the day with Karen Niblock from DWF talking about complex complaints within the legal sector and how they manage these at DWF #complaints #legalservices #collaboration

For the fourth session of the day we are hearing insights from Manbir Johal at Square 4 Partners. Mani is sharing thoughts on the modern day collector and the different elements which organisations should consider when building their financial support teams #customersinfinancialdifficulty #frontlinecolleagues

First session of the afternoon with David Harrison and Sarah Profit from Atlanta Group sharing their strategy for supporting customers with extra support needs #vulnerablecustomers #collaboration

Next up we are hearing from Amanda Phillips Assoc. CIPD from United Utilities about the work they’ve been doing within the business to create an Equality, Diversity and Inclusion strategy to ensure colleagues can thrive within the workplace #EDI #colleaguewellbeing

At the first session of the day at the Manchester Regional Gathering we heard from Vanessa Northam and Tom Williams from StepChange Debt Charity about how organisations can better support their customers in debt. Great discussions around the room about what members are currently doing that works, and areas which can be challenging #collaboration #supportingcustomersindebt

We're delighted to host the first in a new Culture Training Series in partnership with Elev-8 Performance. The first session takes place next week. Module 1: Transforming Leadership for Inclusion at BT Group Online: July 18th, 2024 | 10:00 - 11:00 Register now: CNX: https://lnkd.in/exatWiFu Zoom: https://lnkd.in/ecSCdEW6 Join us for an insightful webinar where BT Group, in collaboration with Elev-8 Performance, brings to life a cultural change programme that has been delivered to BT's Senior Leadership Team (SLT) and Senior Management Team (SMT). This programme, focusing on leading inclusively and safely, is a core component of BT's strategy and its overarching ambition to connect for good.   Context and Background:   In 2020/21, BT made a significant commitment to improving our focus on Diversity, Equity, and Inclusion (DEI). By Summer 2022, an external review of our DEI practices was completed, revealing the need for further cultural shifts and increased personal accountability to achieve our ambitious DEI targets. The review underscored the importance of broadening our DEI efforts to create a solid foundation for all aspects of inclusion and diversity within the organisation.   Leadership Development Programme:   Since then, over 600 members of BT's SLT and SMT have embarked on an immersive leadership development programme. This initiative ensures that our leaders are equipped to drive the necessary cultural changes across the organisation, fostering an environment where inclusive leadership thrives.   Session led by: BT Group Representative: Ali Grainger Elev-8 Performance Representative: Carl Lovelock   Topics: - Encouraging leaders to think differently, feel differently, and do things differently - Creating a space for leaders to be vulnerable and make a choice to change - Adjusting everyday behaviours to foster a more inclusive, equitable, and diverse organisation   This webinar promises to be an engaging and informative experience, highlighting the steps BT is taking to ensure inclusion sits at the heart of its strategy.   Be sure to mark your calendars and join us for these enriching sessions! #collaboration #training #culture #leadership

We did it! We’re very proud to round off Collaboration Network’s annual #VulnerabilityWeekUK2024 by arriving back into Rochester to complete our charity fundraising walk for Demelza Charity. We’ve so far raised over £3k, but there’s still time to add to the cause. Everyone completed the walk, though there’s an awful lot of blisters and limping among the group. Thank you to everyone who’s supported us especially Cheryl Fitchet and South East Water UK. https://lnkd.in/ebpueJce #charitywalk

15 miles in so far for the Collaboration Network fundraising ramblers! Demelza Charity South East Water UK https://lnkd.in/ebpueJce #charitywalk

And they’re off… Our annual Collaboration Network charity walk to support Demelza Charity is underway, with 15 walkers hiking 25 miles around the Medway Valley - in the rain 🌧️! Will Archer, Mark Bailey, Anthony Eghan, Anthea Coulter A big thank you to Cheryl Fitchet and South East Water UK for their support today! Sponsor us here: https://lnkd.in/exQ3SpMd #collaborationnetwork #charitywalk