CCW

Today we have published our annual 'Business Customer Complaints Report'. It provides an overview of complaints made by business customers to their water retailer in England and Wales during 2023-24. Read the full report here 👇 https://lnkd.in/d6Cc5Hbf

Over the past week, the new government has been setting out the changes it wants to see to the water sector. Our Chair, Rob Wilson, sets out in his latest blog how we're working alongside Department for Environment, Food and Rural Affairs to improve water services for customers. https://orlo.uk/bxnxh

We're looking forward to working with Defra to help design these powerful new customer panels. Listening to people's lived experience and the issue they face is a great way to change company culture to focus more on people and less on profit. This is good news for the environment, too. We know that customers want to see companies taking better care of the environment, but at the moment, only a third of them are satisfied with companies' efforts to protect it. Department for Environment, Food and Rural Affairs

It's a 'Gardeners' World Live' special this week on 'Waterfall', bringing you two fascinating interviews recorded at the event last month. First up is Malcolm Moodie, chairman and vice president of the Solihull and District Orchid Society, who discusses why orchids are so unique in their water needs and also shares some tips on conserving this most precious resource whilst gardening. We then chat to visionary gardener, Josh Fenton, who gives us a personal tour of his gold-award winning, water-efficient show garden, 'Lunatica'. Search 'Waterfall' wherever you listen or click the link 👇 https://lnkd.in/eDiuEKtk

Our Chair Rob Wilson and other Board members were grateful to Ofwat's Chris Walters for coming to talk to them about the latest developments in the Price Review and answering their questions about what customers stand to benefit.

We want to hear your views on ways to improve the eligibility criteria and support provided by the WaterSure scheme. Our call for input sets out some ideas which we hope will spark a discussion on the road to us developing recommendations to submit to Defra and the Welsh Government early next year. Please don’t miss the chance to help shape future changes https://orlo.uk/upi1e

Take a look at what our Chief Executive Mike Keil had to say about the planned price rises and steps customers can take to reduce their water bills https://orlo.uk/pLfWf

We’re pleased to welcome Defra’s announcement today. It will benefit hundreds of thousands of people a year and further incentivises companies to get things right first time for all customers. Department for Environment, Food and Rural Affairs

Customers understand investment is urgently needed but they need reassurance that every pound of their money is going to be well spent. Read our full response to Ofwat’s draft determinations on our website. Ofwat

CCW Chief Executive Mike Keil said: "If customers are going to be asked to pay considerably more, they have a right to expect far more in return." Tomorrow marks an important day for consumers and the water industry. Ofwat will be announcing its draft determinations - setting out how much water companies are likely to be able to raise bills over the next five years. https://orlo.uk/0o6RU