Capita

Capita Fire and Rescue firefighters at RAF Valley welcomed His Royal Highness the Prince of Wales earlier this week, showcasing how Capita supports the RAF in providing a high-performing fire and rescue service for Defence. As well as meeting the crew, Prince William was given a demonstration of the fire appliance and took part in a simulated aircraft incident, responding to the crash alarm. He was tasked with extinguishing a fire on the practice crash site, experiencing first-hand how the new appliances incorporate innovative technology to enhance safety. Station Manager Steve Pritchard, RAF Valley, said: “The Prince was extremely interested in Capita and how the contract has supported the RAF. He spent a lot of time talking to the crew, finding out where they were all from and how long they had been at RAF Valley. It was a pleasure to host him." #CreatingBetter  

We have today announced we have agreed to sell our standalone software business Capita One to MRI Software. Capita One provides local authorities, local education authorities and housing associations with revenues & benefits, social housing management and education management software. It helps local authorities drive efficiency, maximise revenue collection, and deliver essential public services as cost effectively as possible. Read more below: https://lnkd.in/ezq_eaTA

We're proud to have renewed our contract to administer the Royal Mail Statutory Pension Scheme on behalf of the Cabinet Office. We will continue to provide a high-quality service for more than 350,000 RMSPS members while migrating delivery to a single platform, leveraging Microsoft Dynamics and other hyperscalers’ digital capabilities #CreatingBetter #Pensions #RoyalMail #MicrosoftDynamics https://lnkd.in/ecK9WU4s

Ahead of #ArmedForcesDay tomorrow David Hook CBE, MD of our Defence businesses, reflects on what Armed Forces Day means to him - on a personal and a professional level.   All Capita colleagues extend our heartful thanks to our current and former service personnel this Armed Forces Day, and every day. #ArmedForcesDay #Defence #RoyalMarines #BritishArmy #RoyalNavy #RAF #CreatingBetter

From planes to trains, innovation in transportation needs skilled people. Our ready-to deploy talent pool can quickly and seamlessly integrate into projects, helping save up to 20% on staffing costs and helping to accelerating growth: https://lnkd.in/e9ZGuiYS #CreatingBetter #Transport  

In 1994 Hume Jones, Managing Director of Capita Fire and Rescue, proudly served in Cyprus in our Armed Forces.    Now, thirty years later, Hume has revisited MoD bases in Cyprus to see the vital work that Capita delivers, in collaboration with Defence and locally employed colleagues, to keep serving personnel and members of the public safe.   A lot has changed in this time – not least a fresh-faced young Captain.    Watch this short video to learn more about our work with Defence to deliver a modernised, tech-enabled firefighting force to support our Armed Forces: https://lnkd.in/eNj-kNHs #CreatingBetter #Cyprus #FireFighting #Defence

At our Capital Markets event yesterday we set out our strategic themes of “Better Efficiencies, Better Technology, Better Delivery, Better Company” and outlined our key strategic priorities for Capita Public Service (CPS) and Capita Experience (CE), as well as setting out updated medium-term financial targets. We are prioritising business sectors where Capita has strong expertise, where we win today and where we see material opportunities in the future. We are restructuring and right sizing the business to reduce costs; driving efficiency and cash flow; and introducing targeted, standardised, repeatable product propositions to capitalise on shifting demand, such as the announcement of #CapitaContact with Amazon Web Services (AWS) earlier this week. The webcast is now available to view online here for those who’d like to find out more about our new strategy: https://lnkd.in/erxhh5Ea #CreatingBetter

We're hosting a Capital Markets presentation this afternoon for institutional investors and analysts. The presentation will set out the Group’s strategic themes of “Better Efficiencies, Better Technology, Better Delivery, Better Company” and the key strategic priorities for its two divisions – Capita Public Service (CPS) and Capita Experience (CE), as well as setting out the Group’s updated medium-term targets. Read more here: https://lnkd.in/eqvg8zKU

We’re excited to be working with Amazon Web Services (AWS) to launch CapitaContact, our new digital and Gen AI-enabled customer experience platform.   Leveraging Amazon Connect, the Generative AI-powered contact centre solution from AWS, we will help organisations transform their customer experience from day one.   CapitaContact will deliver a secure, scalable, and cost-effective contact centre platform. Our expert contact centre agents will increase their productivity and be freed up to focus on delivering an outstanding, personalised customer experience, while clients will benefit from reduced caller waiting time, increased first contact resolution, prioritisation for vulnerable callers, and a more seamless and simplified citizen experience.   #GenAI #CustomerExperience #CreatingBetter https://lnkd.in/eBfSYbTK

Getting the right flexible talent to deliver innovation in the transport sector can be tough. At Capita, we have a pool of over 100 IT and digital professionals ready to for immediate integration to support projects no matter how long, short or complex: https://lnkd.in/e9ZGuiYS #CreatingBetter #Transport