🔍 Crossing the Luxury/Digital Divide in Hospitality! 🔑 We are thrilled to present an insightful article by our talented James O'Keeffe SJS Discover how the finest hotels are redefining opulence by blending cutting-edge technology with personalized, unforgettable guest experiences. 📱✨ 👇 Dive into the full article to see how hoteliers are crafting the perfect blend of digital convenience and personal touch to set new standards in exceptional service: 🔗 https://lnkd.in/e-AhpuVc Join the conversation and share your thoughts on the future of luxury hospitality. How is your organization balancing the digital and personal experiences? Let us know in the comments! 💬 #LuxuryHospitality #DigitalInnovation #CustomerExperience #JamesOKeeffe #HospitalityIndustry #FutureOfService
Alliants
Hospitality
Southampton, Hampshire 4,494 followers
Enabling Exceptional Customer Experiences
About us
Alliants has helped some of the world’s most respected luxury hotel, travel, and retail brands deliver exceptional customer experiences. Founded in 2009, we have built industry-changing technology solutions, including award-winning mobile apps and chat applications that transform the digital guest experience. Millions of users around the globe use our technology as guests of the world’s most luxurious hotels and brands. Enabling Exceptional Customer Experiences.
- Website
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https://alliants.com
External link for Alliants
- Industry
- Hospitality
- Company size
- 51-200 employees
- Headquarters
- Southampton, Hampshire
- Type
- Privately Held
- Founded
- 2009
- Specialties
- Hospitality, Hotel Technology, Guest Experience, Data and Analytics, Software Development, Technology Consulting, Guest Experience Platform Product Software, Customer Experience Consultants, and Guest Experience Consultants
Locations
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Primary
Get directions
Office 4, Universal Marina
Southampton, Hampshire SO31 7ZN, GB
Employees at Alliants
Updates
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🗝️🛎️ We're proud to announce our partnership with Les Clefs d'Or® International and the launch of the "Masters of Hospitality" documentary series! 🎞️📽️ This new partnership is dedicated to highlighting the critical importance of the concierge role and mindset in elevating guest experiences and redefining service excellence in the hospitality sector. 🔗 https://lnkd.in/ecVYn-Xa Don't miss this opportunity to see inspiring stories from renowned concierges and industry experts worldwide. Check out the first episode in the original post below! 👇 #HospitalityExcellence #MastersOfHospitality #GuestExperience #Alliants #LesClefsdOr
🎬🏨 Hospitality, Excellence, Action! 🧳📽️ Welcome to “Masters of Hospitality”, a new content series in partnership with Les Clefs d'Or® International. In our first episode, we learn about why these elite concierges are truly masters of their craft, what we can learn from them, and why we need to celebrate our collective passion for crafting lifelong memories through service. We also want to give a very special thank you to Forbes Travel Guide for your support of this series. Thank you to everyone involved and stay tuned for more! #MastersOfHospitality #LesClefsdOr #ConciergeExcellence #HospitalityIndustry #ForbesTravelGuide #Alliants
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🪔✨ Wishing you a bright and joyous Diwali from all of us at Alliants! ✨🪔 May your life be filled with light, love, and happiness. Enjoy this beautiful festival with your loved ones! Happy Diwali! 🌟 #Alliantscelebrates #Diwali2024 #Light
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🌟 Greetings from San Antonio, Texas! Tristan Gadsby, CEO of Alliants, will be delivering the "Allin" presentation today at The Hospitality Show. Alliants is excited to be one of the 10 finalists for the prestigious 2024 HTNG TechOvation Award! Allin is our industry-leading AI sidekick that revolutionises hotel & guest interactions. The future of hospitality is with Alliants 💙 🚀 🛎️ 🏨 #TechOvationAward #TheHospitalityShow #Alliants #allin
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🏨 🤵♂️ ✨🤵♀️ 🛎️ "AI can be your sidekick, your inspired assistant, or your data entry team crunching data around the clock." - Tristan Gadsby Join Tristan as he shares his thoughts on the transformative power of AI in the hospitality sector, showing how it enhances the human touch rather than replacing it. Is your business ready to embrace the future? Dive into Tristan's insights today! #HospitalityInnovation #AI #CustomerExperience Read the full article here: (5 mins) https://lnkd.in/eAuVMrAE
Embracing the hybrid. AI and Human Touch - T.G
alliants.com
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Our CEO Tristan Gadsby led the discussion on AI at the recent HTNG Connect Europe event, hosted by the American Hotel & Lodging Association, where panelists discussed the growing role of the technology in the sector. Tris described the most productive model as one where AI is a team member, which is being borne out by our client Mollie's, whose managing director Darren Sweetland described using AI to empower staff. The early results have been promising at Mollie's, with response time dropping by 61.2% and average sentiment score increasing by 111.1%. Hospitality is in the middle of a labour crisis. Why wouldn’t you want an extra team member who can help you deliver those exceptional experiences? #HospitalityTech #AI #hotels #experience #luxury
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🎬🏨 Hospitality, Excellence, Action! 🧳📽️ Welcome to “Masters of Hospitality”, a new content series in partnership with Les Clefs d'Or® International. In our first episode, we learn about why these elite concierges are truly masters of their craft, what we can learn from them, and why we need to celebrate our collective passion for crafting lifelong memories through service. We also want to give a very special thank you to Forbes Travel Guide for your support of this series. Thank you to everyone involved and stay tuned for more! #MastersOfHospitality #LesClefsdOr #ConciergeExcellence #HospitalityIndustry #ForbesTravelGuide #Alliants
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We are thrilled to announce our upcoming documentary series, Masters of Hospitality, created in partnership with Les Clefs d'Or® International 🌍 🗝️ Dive deep into the world of "service through friendship" as we unveil the stories of the true maestros of this noble art. Discover their journeys, their secrets, and their timeless principles that have shaped the soul of service excellence. We want to give a very special thanks to Forbes Travel Guide and Stuart Greif, Shane O'Flaherty, A. Burak Ipekci MIH as well as every interview participant and member of Les Clefs d'Or International for their partnership and brilliant insights!
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Our team are at the forefront of Hospitality thought leadership. When we're not leading a conversation, we're listening & learning. 📖 🏨 🛎️ Alliants - Exceptional Experiences Delivered.
#SkiftLive first panel is “The Evolving Role of Experience Travel”. Very interesting discussion with Ruzwana Bashir, Nishank Gopalkrishnan, Jules Seeley, and Seth Borko It’s very fascinating to hear about the challenges related to the booking window for experiences. They tend to happen in the 7 days leading to the trip. In our humble opinion, this is why we at Alliants believe that empowering the Concierge teams at hotels is so important. If hotels want to caputure a portion of the $1 Trillion dollar Experience industry, the concierge is truly #yourkeytoeverything #hotels #travel #concierge
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Exciting insights from Skift Global Forum! 🌟 We're thrilled to hear from industry leaders at Booking.com, Airbnb, Marriott International, Mastercard, American Express, and more about the future of travel. A big shoutout to Andrew Pirret, Alberto Santana, Tristan Gadsby and the team for connecting with partners, customers, and thought leaders. Here's to more inspiring discussions and collaborations! 🚀 #SkiftGlobalForum #TravelTrends #Alliants
About to start Day 2 of the Skift Global Forum Has been fantastic to hear from the likes of Booking.com, Airbnb, Marriott, Mastercard, American Express and many more on the trends and future of travel. Been joined by Tristan Gadsby and Alberto Santana to connect with partners, customers and thought leaders here.
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