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  1. Common Setup Problems

      Below is a list of common questions/ setup problems. Not sure which type of cable to use, please click here. No Audio from Zone 2, Plese  click here .     What is LFE a... Date Updated: 09/04/2024

  2. TIDAL Connect (iOS) Not Showing HEOS Built-in Devices.

    When you launch the Tidal app and select the speaker icon, you will initially see a minimized list showing only the iPhone, Airplay, and Bluetooth options.   To view and select your HEOS Built-in... Date Updated: 07/26/2024

  3. Denon - Connect Bluetooth Devices to my Receiver

    To pair a Bluetooth device with your receiver, please follow the steps below: Turn on  Bluetooth from your device. Press and hold the  Bluetooth  button on your receiver's remote for at... Date Updated: 06/26/2024

  4. Setting up the HEOS App for playing music from a home network.

    With the release of the latest HEOS App, you will now see a new option in the HEOS App called “Network Shares” . Network Shares will allow the user to access music files (including iTunes music) from... Date Updated: 01/05/2024

  5. Playing TV Audio source to an AVR

    If your TV and AVR are ARC or eARC enabled, you can use an HDMI cable to play the TV audio through the AVR.  As an alternative or if your AVR is not ARC or eARC enabled and your TV supports... Date Updated: 07/16/2024

  6. How to setup your Denon AVR to output audio to a Bluetooth device.

    You can use your Bluetooth headphones to enjoy audio from most Denon AVR and Stereo receivers released after 2019. See the list of Denon models supporting the “Bluetooth-Transmitter” feature below.&nb... Date Updated: 06/26/2024

  7. AVR - Check for the latest firmware version

    To find out if your AVR has the latest firmware installed: Power on your AVR. Press the "Setup" button on the remote control to access the setup menu. Select "General" from the menu. Then, s... Date Updated: 09/04/2024

  8. Denon Owner's Manuals

    For current year models, you can find the user guide or owner's manual at the bottom of each product's detail page.   For all other models, you can access the documents from our Product Archive.&... Date Updated: 07/08/2024

  9. Connecting your AVR to a WiFi Network

    Your AVR can be connected to a network using a wired Ethernet cable or via WiFi. Here, we will explain how to connect your AVR to a WiFi network. (Please refer to your Owner’s Manual for a Wired... Date Updated: 09/04/2024

  10. "Protect" indicator or LED Flashing

    The "Protection" light comes on when the receiver’s sensing and thermal monitors detect unusual operating condition that, if left unchecked, might damage the amplifier. Some receivers you may see the... Date Updated: 09/02/2024

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Support Notice

We recently experienced an issue with Amazon Music in the HEOS App, where a popup message appeared when browsing the Amazon Music library, stating: "HEOS Controller: There was a problem in Amazon Music. Please try again later.“

We are pleased to inform you that this issue has been resolved. We apologize for any inconvenience this may have caused and appreciate your understanding.


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