Mac Laptops Troubleshooting Sound Issues
Troubleshooting speaker or headphone jack issues
Troubleshooting microphone issues
Troubleshooting speaker or headphone jack issues
Identify issues
Read these articles if you notice any of the following issues:
No sound, or low or distorted sound from the left or right speaker
No sound, or low or distorted sound from the headphone jack
Symptom occurs only with internal speakers
Symptom occurs only with external speakers or headphones
If you can’t hear sound from your Mac speakers
If the issue wasn’t resolved by following a support article, continue to the next section.
Try quick troubleshooting steps
Unplug any headphones or external speakers.
Ensure that cables or other objects are not inserted into the headphone jack.
Visually inspect the headphone jack to identify any debris inside the headphone jack.
If you find any debris in the headphone jack, gently clean this area using a small, non-metallic, soft-bristled brush. Ensure that the brush is clean and dry. Gently brush out lint or debris. Twist the bristles to loosen and lift out debris. Brush debris away from the opening to avoid pushing debris into the opening. Use a microfiber cloth to wipe away the loosened debris.
Caution: Unplug all cables and turn off the computer first. Don’t use aerosol sprays, solvents, abrasives, or cleaners containing hydrogen peroxide that might damage the finish. Don’t use any metal objects to clear debris or obstructions, as this can short the connector and cause damage. Avoid getting moisture in any openings, and don’t spray liquid directly on the computer. Don’t use compressed air.
Run manual and diagnostic tests
Run the Audio diagnostic suite.
Open and inspect the computer
If the issue wasn’t resolved or isolated by following support articles or running diagnostics tests, refer to the computer's repair manual to open and inspect the computer. A damaged or out-of-place part may be causing one of the issues.
Note: This section requires ordering parts and tools. Replacing a part may not resolve the device’s issue. You can find other service options at support.apple.com/repair.
Replace the part
If the issue wasn’t resolved or isolated by following the previous steps, replace the following parts one at a time in the order shown. After you replace the first part, repeat the troubleshooting steps to determine whether replacing a part resolves the issue. If it still isn’t resolved, replace the next part.
If you find damage in the headphone jack, or if the issue is isolated to the headphone jack, replace the audio board.
If the issue is isolated to speakers, replace the speaker, speaker pair, left or right speaker with antenna. Replace the top case (in models without separately replaceable speakers).
Replace the logic board.
Note: This section requires ordering parts and tools. Replacing a part may not resolve the device’s issue. You can find other service options at support.apple.com/repair.
Troubleshooting microphone issues
Identify issues
Microphone not working, but audio output functions
Microphone audio is garbled
Internal microphone input can’t be selected
When trying to record, an alert says that audio input isn’t accessible
Audio recording playback is silent
Try quick troubleshooting steps
Unplug any connected headphones or external speakers.
Ensure that cables or other objects are not inserted into the headphone jack.
Visually inspect the headphone jack to identify any debris inside the headphone jack.
If you find any debris in the headphone jack, gently clean this area using a small, non-metallic, soft-bristled brush. Ensure that the brush is clean and dry. Gently brush out lint or debris. Twist the bristles to loosen and lift out debris. Brush debris away from the opening to avoid pushing debris into the opening. Use a microfiber cloth to wipe away the loosened debris.
Caution: Unplug all cables and turn off the computer first. Don’t use aerosol sprays, solvents, abrasives, or cleaners containing hydrogen peroxide that might damage the finish. Don’t use any metal objects to clear debris or obstructions, as this can short the connector and cause damage. Avoid getting moisture in any openings, and don’t spray liquid directly on the computer. Don’t use compressed air.
Run manual and diagnostic tests
Run the Audio diagnostic suite.
Open and inspect the computer
If the issue wasn’t resolved or isolated by following support articles or running diagnostics tests, refer to the computer’s repair manual to open and inspect the computer. A damaged or out-of-place part may be causing one of the issues.
Note: This section requires ordering parts and tools. Replacing a part may not resolve the device’s issue. You can find other service options at support.apple.com/repair.
Replace the part
If the issue wasn’t resolved or isolated by following the previous steps, replace the following parts one at a time in the order shown. After you replace the first part, repeat the troubleshooting steps to determine whether replacing a part resolves the issue. If it still isn’t resolved, replace the next part.
If you find damage in the headphone jack, or if the issue is isolated to the headphone jack, replace the audio board.
Replace the top case, which contains the microphones.
Replace the logic board.
Note: This section requires ordering parts and tools. Replacing a part may not resolve the device’s issue. You can find other service options at support.apple.com/repair.