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Third, it is your responsibility as a consumer to do research on the product you're buying. If you bought a story-rich, choices-matter adventure game thinking you were buying an FPS action RPG, it's your own d*mn fault. You can complain all you want about how you "shouldn't have to read tags", but they're there for a reason. Tags are added by the developer to help identify what kind of game you're buying. And if you're too good for tags, at least watch gameplay videos or read reviews (since you're here complaining anyway).
(By the way, this game wasn't tagged as co-op like the other games in the series are. In fact, it very clearly says "Single-player" on the store page. I'm laughing so hard at the sheer stupidity of this review.)
Tl;dr : You spent money on a game you don't like just because you didn't bother to do research. And look, they get to keep your money. Hope you learned something from this experience.
Hahaha! You people clearly don't know how lore works.
So firstly, as other commenters mentioned, it's a Telltale game, not a Gearbox game. It was designed by a completely different developer, so it's absolutely unreasonable to expect it to be the same as or "play like" the main Borderlands titles. There would be no point for Gearbox to sign away the rights to the assets and IP when they could just make the d*mn game themselves. Different developer = different game.
Secondly, Gearbox approved the development of the game. It is canon. The creator and ongoing developer of the Borderlands series approves of the story in this game, so whether you like it or not, it's part of the Borderlands family. If Gearbox says it's Borderlands, it is Borderlands. They are the ultimate authority on it, and they say it doesn't have to "play like Borderlands".