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Ripstone [developer] 20 Sep, 2016 @ 9:22am

Issue Support: No Audio

Hey everyone,

We are working to try and fix the audio issues reported by some players and have some troubleshooting steps that we would like to try. If you are a user experiencing audio issues, we would really appreciate it if you could help us out by trying the below steps:

Method 1: Ensure your volume settings and music genres are set correctly

Launch Pure Chess > Main Menu > My Profile > Options > Audio Volume > Music & Sound Effects

Method 2: Ensure you have set the correct sound device in windows

In Windows, launch Control Panel from the start menu > Sound > Ensure the correct device (headphones or speakers) are set as the "Default Device".

These sound really obvious and aren't intended to sound patronising! We want to test that there is not an issue with the default settings on the game.

Thanks guys, we are hoping to get to the bottom of the issue as soon as possible.

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Showing 1-10 of 10 comments

ea192000

15 Nov, 2016 @ 3:46pm

Hello.

I had audio problem. Audio doesn't play through the headphones...

I tried all options (set as default the device, change the frequency rate, etc.), but then I see through the Windows mixer: The sounds where reproduced by the speakers (which were off).

The speaker was not the default device but anyway, maybe is the first device.

I disabled the speaker and restart the game, and the sound begins to be heard through the headphones.

I think is an issue in the game, the default (or active) device is not detected correctly, and that was the solution for me (disable the speaker), but I hope you can fix it in a future patch.

Regards.

[PD] I have an Assus Xonar Phoebus sound card.

Last edited by ea192000; 15 Nov, 2016 @ 3:50pm

Ripstone [developer] 16 Nov, 2016 @ 3:23am

Originally posted by ea192000:
Hello.

I had audio problem. Audio doesn't play through the headphones...

I tried all options (set as default the device, change the frequency rate, etc.), but then I see through the Windows mixer: The sounds where reproduced by the speakers (which were off).

The speaker was not the default device but anyway, maybe is the first device.

I disabled the speaker and restart the game, and the sound begins to be heard through the headphones.

I think is an issue in the game, the default (or active) device is not detected correctly, and that was the solution for me (disable the speaker), but I hope you can fix it in a future patch.

Regards.

[PD] I have an Assus Xonar Phoebus sound card.

Thanks for the update, sorry you were facing issues but glad you managed to find a fix. I will pass this over to the dev team so they can have a look into it.

Allegory_Violation_8193 has Pure Chess

21 Nov, 2016 @ 1:09pm

Originally posted by Ripstone:
Originally posted by ea192000:
Hello.

I had audio problem. Audio doesn't play through the headphones...

I tried all options (set as default the device, change the frequency rate, etc.), but then I see through the Windows mixer: The sounds where reproduced by the speakers (which were off).

The speaker was not the default device but anyway, maybe is the first device.

I disabled the speaker and restart the game, and the sound begins to be heard through the headphones.

I think is an issue in the game, the default (or active) device is not detected correctly, and that was the solution for me (disable the speaker), but I hope you can fix it in a future patch.

Regards.

[PD] I have an Assus Xonar Phoebus sound card.
Thanks for the update, sorry you were facing issues but glad you managed to find a fix. I will pass this over to the dev team so they can have a look into it.

Yeah, I have this issue too, sound coming from monitor instead of my headphones ( Default audio device )

{RUS}CoS{KZ} has Pure Chess

29 Nov, 2016 @ 2:29pm

Originally posted by Ripstone:
Hey everyone,

We are working to try and fix the audio issues reported by some players and have some troubleshooting steps that we would like to try. If you are a user experiencing audio issues, we would really appreciate it if you could help us out by trying the below steps:

Method 1: Ensure your volume settings and music genres are set correctly

Launch Pure Chess > Main Menu > My Profile > Options > Audio Volume > Music & Sound Effects

Method 2: Ensure you have set the correct sound device in windows

In Windows, launch Control Panel from the start menu > Sound > Ensure the correct device (headphones or speakers) are set as the "Default Device".

These sound really obvious and aren't intended to sound patronising! We want to test that there is not an issue with the default settings on the game.

Thanks guys, we are hoping to get to the bottom of the issue as soon as possible.

Finished your recommended actions. The sound is not working.

{RUS}CoS{KZ} has Pure Chess

18 Dec, 2016 @ 1:17pm

Originally posted by {RUS}CoS{KZ}:
Originally posted by Ripstone:
Finished your recommended actions. The sound is not working.

Sorry, I was wrong.

Install the drivers sound producer. Now, sound works. The problem was the sound driver from Microsoft.

Allomein

13 Jun, 2017 @ 2:07pm

Was there ever a fix for this? My default device is correct. Sound is set to default settings in game (5, 5). Sound happening from other sources. No sound for the game.

Last edited by Allomein; 13 Jun, 2017 @ 2:12pm

Allomein

13 Jun, 2017 @ 2:20pm

OK new update. Sound is going to my headset (wireless USB) instead of to my default device (speakers), If I disconnect the USB dongle for that headset, sound worked. Plug it back in, no sound - regardless of what I have set to default. So somehow the program defaults to a USB wireless headset. So confirmation of same behavior as discussed above.

GamePlayer has Pure Chess

17 Aug, 2022 @ 3:34am

I just purchased this game just now, I am having the same problem, I have a new pc. Youtube works, the issue is the game, sound is not coming from the game.

Mr. Hotshot has Pure Chess

26 Dec, 2022 @ 12:45am

I just bought the game and no audio at all as well. I have a new computer and I am running Windows 10. Please help! Thanks

Vegas Doc

23 Dec, 2023 @ 12:57pm

I had three audio options including the speakers, so I set it to default and allowed it to be used by audio options, then with the other two audios, set it so that it could NOT be used by by audio. So, eliminate all except one, in my case speakers, this fixed the audio problem for me. The program could only use the speakers, problem solved.

This solution may interfere with other software that wants to use the audio that you set to not be allowed to use, so would have to fix it for other software probably, unless they used speakers.

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Pure Chess > General Discussions > Topic Details

Date Posted: 20 Sep, 2016 @ 9:22am

Posts: 10