Update - We are continuing to investigate this issue.
Sep 05, 2024 - 10:05 UTC
Update - We are continuing to investigate this issue.
Sep 05, 2024 - 00:05 UTC
Update - We are continuing to investigate this issue.
Sep 04, 2024 - 19:11 UTC
Update - We are continuing to investigate this issue.
Sep 04, 2024 - 16:02 UTC
Investigating - Impact: Clients might encounter occasional delays with 10DLC provisioning.

Incident Start Time: 2024-09-03 14:00 UTC

Our team is currently investigating and working to speed up the process. We’ll keep you updated as we make progress.

Sep 04, 2024 - 14:04 UTC
Connectivity by region Operational
SMS - APAC ? Operational
SMS - EMEA ? Operational
SMS - Latin America ? Operational
SMS - CA - LongCode ? Operational
SMS - CA - ShortCode ? Operational
SMS - CA - Toll Free ? Operational
SMS - US - LongCode ? Operational
SMS - US - ShortCode ? Operational
SMS - US - Toll Free ? Operational
SMS - US - 10DLC ? Operational
MMS - US ? Operational
MMS - US - Toll Free ? Operational
MMS - US - 10DLC ? Operational
Voice - Global ? Operational
Lookup - Global ? Operational
Video - Global ? Operational
MMS - AU ? Operational
MMS - APAC ? Operational
Messaging API - AU Operational
SMPP ? Operational
HTTP ? Operational
REST ? Operational
MMS Operational
Messaging API - BR Operational
SMPP ? Operational
HTTP ? Operational
REST ? Operational
sFTP2SMS ? Operational
Messaging API - CA Operational
SMPP ? Operational
HTTP ? Operational
REST Operational
Messaging API - EU Operational
SMPP ? Operational
HTTP ? Operational
REST ? Operational
WhatsApp ? Operational
Conversation API ? Operational
SMS Template Management API ? Operational
RCS Operational
Messaging API - US Operational
SMPP ? Operational
HTTP ? Operational
REST ? Operational
MMS Operational
RCS Operational
WhatsApp ? Operational
SPAN Operational
Conversation API ? Operational
SMS Template Management API ? Operational
US Disconnect File Service Operational
🔗 EXTERNAL - Campaign Registry status ? Operational
Voice Operational
Data Calling Operational
Phone Calling (PSTN) Operational
Video Calling Operational
SIP Trunk Operational
Verification Operational
Flash Call Verification Operational
SMS Verification Operational
Verification Text to Speech Operational
Provisioning API Operational
Provisioning API Core ? Operational
WhatsApp Provisioning API Operational
Webhook Provisioning API Operational
Lookup API Endpoints Operational
ENUM AU Operational
HTTP AU Operational
ENUM EU ? Operational
HTTP EU ? Operational
ENUM US ? Operational
HTTP US ? Operational
ENUM CA Operational
HTTP CA ? Operational
Sinch DI Services Operational
MM4 (MMS 365) Operational
MM7 (MMS 365) Operational
E-mail 365 Operational
SMS 365 Operator RoW ? Operational
SMS 365 Operator US ? Operational
International SMS 365 Operational
NRS Internal Operational
NRS External Operational
Contact Pro Operational
Contact Pro - AF (South Africa) Operational
Contact Pro - AU (Australia) Operational
Contact Pro - EU (Europe) Operational
Contact Pro - NA (North America) Operational
Legacy API Operational
MSIP (mBlox) Operational
OIDS (mBlox) Operational
Redhot XML (mBlox) Operational
SMPPG (mBlox) Operational
E3 (Dialogue) Operational
SMS (Legacy Sinch) Operational
HTTP API (TWW) Operational
Numbers API ? Operational
Customer Portal Degraded Performance
Payment Operational
SMS Administration Operational
Numbers Administration Degraded Performance
Analytics Operational
Customer Support ? Operational
2FA Operational
US Campaigns ? Degraded Performance
Login/Sign up Operational
Mailgun Operational
mailgun Control Panel Operational
mailgun Email Validation Operational
mailgun Inbox Placement Operational
mailgun Spam Trap Network Operational
Campaigns ? Operational
Campaigns (France 🇫🇷) ? Operational
Campaigns API (France 🇫🇷) ? Operational
sFTP Connectors (France 🇫🇷) ? Operational
Campaigns (Europe 🇪🇺) ? Operational
Campaigns API (Europe 🇪🇺) ? Operational
sFTP Connectors (Europe 🇪🇺) ? Operational
Campaigns (North America 🇺🇸 / 🇨🇦) ? Operational
Campaigns API (North America 🇺🇸 / 🇨🇦) ? Operational
sFTP Connectors (North America 🇺🇸 / 🇨🇦) ? Operational
Elastic SIP Trunking (beta) Operational
API ? Operational
Inbound Calling Operational
Outbound Calling Operational
International Calling Operational
9-1-1 / Emergency Services ? Operational
User Interface ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Type: Scheduled Network Maintenance

Affected site: FR1

Scheduled:

Start Date and Time: 7-Sep-2024 - 18:00 UTC
End Date and Time : 7-Sep-2024 - 20:00 UTC

Description:

We will be performing a planned maintenance on our network devices hosted out of our FR1 data centre on the 7th of Sep ‘24 between 18:00 and 20:00 UTC.

The network change will apply to these services hosted out of our FR1 data center.

• HTTP Input Gateway
• SMPP Input Gate

Action required: None.

Impact: No impact expected to customer traffic.

If you experience any issues during this maintenance, please contact technical support at [email protected]. If you have any questions or concerns, please contact your Account Manager.

Posted on Aug 22, 2024 - 09:52 UTC
Campaigns Application Maintenance Sep 9, 2024 19:30-20:30 UTC
We scheduled a deployment of technical improvements.
30min downtime is expected.

Posted on Aug 13, 2024 - 08:50 UTC
Sinch Elastic SIP Trunking will be undergoing a two part maintenance related to DNS records.

Part 1 - September 10, 2024
Sinch will soon be rolling out a new encryption feature (SRTP/TLS) for Elastic SIP Trunks. In preparation for the upgrade, Sinch will be modifying how we publish the DNS records for EST Trunk FQDNs. Instead of SRV records, Sinch’s EST will be using A records as of Sept 10th. While most communication systems will use A and SRV records interchangeably (and therefore no change needed), some systems use a discovery feature to find the port or protocol (SRV records can provide this extra info). Sinch's EST runs on the SIP default port of 5060 and protocol of UDP (though custom port and TCP is supported). Most PBXs and SIP applications use these defaults, please ensure that your device has the value defined (prior to Sept 10th) as they will no longer discoverable via SRV record.

Part 2 - September 11, 2024
Sinch will be a secondary change on our client proxies associated with the SRTP/TLS launch. We expect this change to have no impact to traffic or administration.

This is being sent as a courtesy notice in the event that you experience issues.

We appreciate your patience and apologize for any inconvenience during this maintenance period.
If for any reason the maintenance is extended or cancelled we will advise you accordingly.

Posted on Aug 30, 2024 - 21:33 UTC
Conversation API Routine Maintenance - EU Sep 11, 2024 08:00-09:00 UTC
We have a scheduled maintenance related to EU1 Conversation API “Apps” and Channel Adapters

Maintenance window: 2024-09-11 08:00 UTC to 09:00 UTC

Impact: Clients may experience delayed delivery and receipt of messages routed via the conversation API during the maintenance window. Messages to all channels will be queued. The “App” will have a maximum downtime of 10 minutes during the window.

Affected endpoint: eu.conversation.api.sinch.com
Planned maintenance of this endpoint occurs on the second and fourth Wednesday each month, between 08:00 UTC and 09:00 UTC.

Release notes can be found here: https://developers.sinch.com/docs/release-notes-conversationapi

Posted on Aug 30, 2024 - 07:32 UTC
Conversation API Routine Maintenance - US Sep 11, 2024 09:00-10:00 UTC
We have a scheduled maintenance related to US1 Conversation API “Apps” and Channel Adapters

Maintenance window: 2024-09-11 09:00 UTC to 10:00 UTC

Impact: Clients may experience delayed delivery and receipt of messages routed via the conversation API during the maintenance window. Messages to all channels will be queued. The “App” will have a maximum downtime of 10 minutes during the window.

Affected endpoint: us.conversation.api.sinch.com
Planned maintenance of this endpoint occurs on the second and fourth Wednesday each month, between 09:00 UTC and 10:00 UTC.

Release notes can be found here: https://developers.sinch.com/docs/release-notes-conversationapi

Posted on Aug 30, 2024 - 07:38 UTC
Dear Client,

This is to notify about the scheduled maintenance for the installation of the updated SSL certificate for *.clxcommunications.com. The SSL certificate will be updated during the times specified below.

Start Time: 2024-09-11 09:00 UTC
End Time: 2024-09-11 12:00 UTC

Type: Scheduled Maintenance

Maintenance: SSL Certificate Updates

Impact: Clients connecting to the listed Gateways via SSL secured ports will fail if the client SSL application does not have the updated SSL certificate preloaded in its SSL trust store or they do not auto-accept new certificates for a seamless SSL certificate switchover.

*.clxcommunications.com

Download the Certificate Files Here
https://clxgroup.sharepoint.com/:f:/s/CLX_Support_Anonymous_link/EgCZwPQqGSlBm5i4WQ1jrfwBcOsYLtYLC5f7ObKCiPkzKg

We appreciate your patience and apologize for any inconvenience experienced during this maintenance period. If for any reason the maintenance is extended or cancelled we will advise you accordingly.

Please contact [email protected] should you require further information or assistance.

Sincerely,
Sinch

Posted on Aug 27, 2024 - 16:01 UTC
Sinch Elastic SIP Trunking will be undergoing a two part maintenance related to DNS records.

Part 1 - September 10, 2024
Sinch will soon be rolling out a new encryption feature (SRTP/TLS) for Elastic SIP Trunks. In preparation for the upgrade, Sinch will be modifying how we publish the DNS records for EST Trunk FQDNs. Instead of SRV records, Sinch’s EST will be using A records as of Sept 10th. While most communication systems will use A and SRV records interchangeably (and therefore no change needed), some systems use a discovery feature to find the port or protocol (SRV records can provide this extra info). Sinch's EST runs on the SIP default port of 5060 and protocol of UDP (though custom port and TCP is supported). Most PBXs and SIP applications use these defaults, please ensure that your device has the value defined (prior to Sept 10th) as they will no longer discoverable via SRV record.

Part 2 - September 11, 2024
Sinch will be a secondary change on our client proxies associated with the SRTP/TLS launch. We expect this change to have no impact to traffic or administration.

This is being sent as a courtesy notice in the event that you experience issues.

We appreciate your patience and apologize for any inconvenience during this maintenance period.
If for any reason the maintenance is extended or cancelled, we will advise you accordingly.

Posted on Aug 30, 2024 - 21:36 UTC
Start Date and Time: 14-Sep-2024 - 18:00 UTC
End Date and Time : 14-Sep-2024 - 22:00 UTC

Description:

We will be deploying a new release of Message Manager version 6.0. This new release integrates Message Manager with another Sinch product MailGun that supports E-mail campaigns.

Action required: None.

Impact: Message Manager will be offline during the maintenance window. Customers are requested not to schedule any campaigns during this period.

If you experience any issues during this maintenance, please contact the Operator Service NOC immediately at [email protected] or 1 470.300.8394 (select 'support' from the menu, option 2 for Digital Interconnect and then option 1) and reference this. If you have any questions or concerns, please contact your Account Manager.

Posted on Aug 29, 2024 - 07:47 UTC
Type: Scheduled Network Maintenance

Affected site: FR1

Scheduled:

Start Date and Time: 14-Sep-2024 - 18:00 UTC
End Date and Time : 14-Sep-2024 - 20:00 UTC

Description:

We will be performing a planned maintenance on our network devices hosted out of our FR1 data centre on the 14th of Sep ‘24 between 18:00 and 20:00 UTC.

The network change will apply to these services hosted out of our FR1 data center.

• HTTP Input Gateway
• SMPP Input Gate

Action required: None.

Impact: No impact expected to customer traffic.

If you experience any issues during this maintenance, please contact technical support at [email protected]. If you have any questions or concerns, please contact your Account Manager.

Posted on Aug 29, 2024 - 07:53 UTC
Sinch Scheduled Maintenance - CA1 Site Sep 16, 2024 07:00-11:00 UTC
We plan to upgrade our SMSC software on our CA1 site during the below maintenance window:

Date/time: 2024-09-16 07.00 - 11.00 UTC
Affected site: CA1

SMPP FQDN: ca1-1.smpp.api.sinch.com
HTTP FQDN: ca1-1.httpsms.api.sinch.com
ENUM FQDN: ca1-1.httplookup.api.sinch.com

Impact MT & MO: No traffic impact expected
Impact Number Lookup: No traffic impact expected

If for any reason the maintenance is extended or cancelled we will advise you accordingly. Please contact [email protected] should you require further information or assistance.

Posted on Sep 02, 2024 - 09:56 UTC
Sinch Scheduled Maintenance - AU1 Site Sep 16, 2024 12:00-16:00 UTC
We plan to upgrade our SMSC software on our AU1 site during the below maintenance window:

Date/time: 2024-09-16 12.00 - 16.00 UTC
Affected site: AU1

SMPP FQDN: au1-1.smpp.api.sinch.com
HTTP FQDN: au1-1.httpsms.api.sinch.com
ENUM FQDN: au1-1.httplookup.api.sinch.com

Impact MT & MO: No traffic impact expected
Impact Number Lookup: No traffic impact expected

If for any reason the maintenance is extended or cancelled we will advise you accordingly. Please contact [email protected] should you require further information or assistance.

Posted on Sep 02, 2024 - 09:58 UTC
Sinch Scheduled Maintenance - BR1 Site Sep 17, 2024 07:00-11:00 UTC
We plan to upgrade our SMSC software on our BR1 site during the below maintenance window:

Date/time: 2024-09-17 07.00 - 11.00 UTC
Affected site: BR1

SMPP FQDN: br1.smpp.api.sinch.com
HTTP FQDN: br1.httpsms.api.sinch.com
ENUM FQDN: br1.httplookup.api.sinch.com

Impact MT & MO: No traffic impact expected
Impact Number Lookup: No traffic impact expected

If for any reason the maintenance is extended or cancelled we will advise you accordingly. Please contact [email protected] should you require further information or assistance.

Posted on Sep 02, 2024 - 10:02 UTC
Services:: DI SMS 365 (SMSx)

Start Date and Time (GMT):: 17 September 2024 17:00 Hrs.
End Date and Time (GMT):: 18 September 2024 03:00 Hrs.

Description ::
This is to inform that Finland MNP provider has scheduled Query Service patch installations and datacenter maintenance.
The routine datacenter maintenance is generally non-disruptive and should not affect service availability.
During patch installations, there may be occasional service interruptions.

Impact ::
Mobile Terminating (MT) Traffic: No impact
Mobile Originated (MO) Traffic: No impact
DR Notification : No impact
Report Manager Access : No impact
Report Manager Statistics : No impact

If you have any questions, please contact the Operator Service NOC immediately at [email protected] or 1 470.300.8394 (select ‘Support’ from the menu, option 2 for Digital Interconnect, and then option 1) and reference this notification.

Posted on Aug 28, 2024 - 20:50 UTC
Dear Client,

We are reaching out to inform you of an upcoming maintenance activity scheduled to enhance our infrastructure and ensure continued service reliability.

Type: Planned Maintenance - US & CA SMSCs
Impact: Clients may experience a temporary disruption in message processing, potentially affecting message delivery and receipt for AT&T and Rogers services.

Start Time: 2024-09-18 09:00 UTC
End Time: 2024-09-18 11:00 UTC

We apologize for any inconvenience this change may cause. If for any reason the maintenance is extended or canceled, we will advise you accordingly.

Please contact [email protected] should you require further information or assistance.

Posted on Sep 03, 2024 - 20:23 UTC
Sinch Scheduled Maintenance - AU2 Site Sep 23, 2024 12:00-16:00 UTC
We plan to upgrade our SMSC software on our AU2 site during the below maintenance window:

Date/time: 2024-09-23 12.00 - 16.00 UTC
Affected site: AU2

SMPP FQDN: au1-2.smpp.api.sinch.com
HTTP FQDN: au1-2.httpsms.api.sinch.com
ENUM FQDN: au1-2.httplookup.api.sinch.com

Impact MT & MO: No traffic impact expected
Impact Number Lookup: No traffic impact expected

If for any reason the maintenance is extended or cancelled we will advise you accordingly. Please contact [email protected] should you require further information or assistance.

Posted on Sep 02, 2024 - 10:00 UTC
Sinch Scheduled Maintenance - CA2 Site Sep 24, 2024 07:00-11:00 UTC
We plan to upgrade our SMSC software on our CA2 site during the below maintenance window:

Date/time: 2024-09-24 07.00 - 11.00 UTC
Affected site: CA2

SMPP FQDN: ca1-2.smpp.api.sinch.com
HTTP FQDN: ca1-2.httpsms.api.sinch.com
ENUM FQDN: ca1-2.httplookup.api.sinch.com

Impact MT & MO: No traffic impact expected
Impact Number Lookup: No traffic impact expected

If for any reason the maintenance is extended or cancelled we will advise you accordingly. Please contact [email protected] should you require further information or assistance.

Posted on Sep 02, 2024 - 09:57 UTC
Sinch Scheduled Maintenance - US1 Site Sep 25, 2024 07:00-11:00 UTC
We plan to upgrade our SMSC software on our US1 site during the below maintenance window:

Date/time: 2024-09-25 07.00 - 11.00 UTC
Affected site: US1

SMPP FQDN: us1.smpp.api.sinch.com
HTTP FQDN: us1.httpsms.api.sinch.com
ENUM FQDN: us1.httplookup.api.sinch.com

Impact MT & MO: No traffic impact expected
Impact Number Lookup: No traffic impact expected

If for any reason the maintenance is extended or cancelled we will advise you accordingly. Please contact [email protected] should you require further information or assistance.

Posted on Sep 02, 2024 - 10:01 UTC
Conversation API Routine Maintenance - EU Sep 25, 2024 08:00-09:00 UTC
We have a scheduled maintenance related to EU1 Conversation API “Apps” and Channel Adapters

Maintenance window: 2024-09-25 08:00 UTC to 09:00 UTC

Impact: Clients may experience delayed delivery and receipt of messages routed via the conversation API during the maintenance window. Messages to all channels will be queued. The “App” will have a maximum downtime of 10 minutes during the window.

Affected endpoint: eu.conversation.api.sinch.com
Planned maintenance of this endpoint occurs on the second and fourth Wednesday each month, between 08:00 UTC and 09:00 UTC.

Release notes can be found here: https://developers.sinch.com/docs/release-notes-conversationapi

Posted on Aug 30, 2024 - 07:36 UTC
Conversation API Routine Maintenance - US Sep 25, 2024 09:00-10:00 UTC
We have a scheduled maintenance related to US1 Conversation API “Apps” and Channel Adapters

Maintenance window: 2024-09-25 09:00 UTC to 10:00 UTC

Impact: Clients may experience delayed delivery and receipt of messages routed via the conversation API during the maintenance window. Messages to all channels will be queued. The “App” will have a maximum downtime of 10 minutes during the window.

Affected endpoint: us.conversation.api.sinch.com
Planned maintenance of this endpoint occurs on the second and fourth Wednesday each month, between 09:00 UTC and 10:00 UTC.

Release notes can be found here: https://developers.sinch.com/docs/release-notes-conversationapi

Posted on Aug 30, 2024 - 07:41 UTC
Sinch Scheduled Maintenance - EU1 Site Sep 25, 2024 19:00-23:00 UTC
We plan to upgrade our SMSC software on our EU1 site during the below maintenance window:

Date/time: 2024-09-25 19.00 - 23.00 UTC
Affected site: EU1

SMPP FQDN: eu1.smpp.api.sinch.com / smpp-eu1.clxcommunications.com
HTTP FQDN: eu1.httpsms.api.sinch.com / http-eu1.clxcommunications.com
ENUM FQDN: eu1.httplookup.api.sinch.com / enum-eu1.clxcommunications.com

Impact MT & MO: No traffic impact expected
Impact Number Lookup: No traffic impact expected

If for any reason the maintenance is extended or cancelled we will advise you accordingly. Please contact [email protected] should you require further information or assistance.

Posted on Sep 02, 2024 - 09:52 UTC
Services:: DI SMS 365 (SMSx)

Start Date and Time (GMT):: 05 October 2024 17:00 Hrs.
End Date and Time (GMT):: 06 October 2024 09:00 Hrs.

Description ::
This is to inform that Finland MNP provider has scheduled Query Service patch installations and datacenter maintenance.
The routine datacenter maintenance is generally non-disruptive and should not affect service availability.
During patch installations, there may be occasional service interruptions.

Impact ::
Mobile Terminating (MT) Traffic: No impact
Mobile Originated (MO) Traffic: No impact
DR Notification : No impact
Report Manager Access : No impact
Report Manager Statistics : No impact

If you have any questions, please contact the Operator Service NOC immediately at [email protected] or 1 470.300.8394 (select ‘Support’ from the menu, option 2 for Digital Interconnect, and then option 1) and reference this notification.

Posted on Aug 28, 2024 - 21:02 UTC
Services:: DI SMS 365 (SMSx)

Start Date and Time (GMT):: 15 October 2024 17:00 Hrs.
End Date and Time (GMT):: 16 October 2024 03:00 Hrs.

Description ::
This is to inform that Finland MNP provider has scheduled Query Service patch installations and datacenter maintenance.
The routine datacenter maintenance is generally non-disruptive and should not affect service availability.
During patch installations, there may be occasional service interruptions.

Impact ::
Mobile Terminating (MT) Traffic: No impact
Mobile Originated (MO) Traffic: No impact
DR Notification : No impact
Report Manager Access : No impact
Report Manager Statistics : No impact

If you have any questions, please contact the Operator Service NOC immediately at [email protected] or 1 470.300.8394 (select ‘Support’ from the menu, option 2 for Digital Interconnect, and then option 1) and reference this notification.

Posted on Aug 29, 2024 - 06:10 UTC
Services:: DI SMS 365 (SMSx)

Start Date and Time (GMT):: 02 November 2024 18:00 Hrs.
End Date and Time (GMT):: 03 November 2024 10:00 Hrs.

Description ::
This is to inform that Finland MNP provider has scheduled Query Service patch installations and datacenter maintenance.
The routine datacenter maintenance is generally non-disruptive and should not affect service availability.
During patch installations, there may be occasional service interruptions.

Impact ::
Mobile Terminating (MT) Traffic: No impact
Mobile Originated (MO) Traffic: No impact
DR Notification : No impact
Report Manager Access : No impact
Report Manager Statistics : No impact

If you have any questions, please contact the Operator Service NOC immediately at [email protected] or 1 470.300.8394 (select ‘Support’ from the menu, option 2 for Digital Interconnect, and then option 1) and reference this notification.

Posted on Aug 29, 2024 - 06:22 UTC
Services:: DI SMS 365 (SMSx)

Start Date and Time (GMT):: 05 November 2024 18:00 Hrs.
End Date and Time (GMT):: 06 November 2024 04:00 Hrs.

Description ::
This is to inform that Finland MNP provider has scheduled Query Service patch installations and datacenter maintenance.
The routine datacenter maintenance is generally non-disruptive and should not affect service availability.
During patch installations, there may be occasional service interruptions.

Impact ::
Mobile Terminating (MT) Traffic: No impact
Mobile Originated (MO) Traffic: No impact
DR Notification : No impact
Report Manager Access : No impact
Report Manager Statistics : No impact

If you have any questions, please contact the Operator Service NOC immediately at [email protected] or 1 470.300.8394 (select ‘Support’ from the menu, option 2 for Digital Interconnect, and then option 1) and reference this notification.

Posted on Aug 29, 2024 - 06:26 UTC
Services:: DI SMS 365 (SMSx)

Start Date and Time (GMT):: 19 November 2024 18:00 Hrs.
End Date and Time (GMT):: 20 November 2024 04:00 Hrs.

Description ::
This is to inform that Finland MNP provider has scheduled Query Service patch installations and datacenter maintenance.
The routine datacenter maintenance is generally non-disruptive and should not affect service availability.
During patch installations, there may be occasional service interruptions.

Impact ::
Mobile Terminating (MT) Traffic: No impact
Mobile Originated (MO) Traffic: No impact
DR Notification : No impact
Report Manager Access : No impact
Report Manager Statistics : No impact

If you have any questions, please contact the Operator Service NOC immediately at [email protected] or 1 470.300.8394 (select ‘Support’ from the menu, option 2 for Digital Interconnect, and then option 1) and reference this notification.

Posted on Aug 29, 2024 - 06:28 UTC
Services:: DI SMS 365 (SMSx)

Start Date and Time (GMT):: 30 November 2024 18:00 Hrs.
End Date and Time (GMT):: 01 December 2024 10:00 Hrs.

Description ::
This is to inform that Finland MNP provider has scheduled Query Service patch installations and datacenter maintenance.
The routine datacenter maintenance is generally non-disruptive and should not affect service availability.
During patch installations, there may be occasional service interruptions.

Impact ::
Mobile Terminating (MT) Traffic: No impact
Mobile Originated (MO) Traffic: No impact
DR Notification : No impact
Report Manager Access : No impact
Report Manager Statistics : No impact

If you have any questions, please contact the Operator Service NOC immediately at [email protected] or 1 470.300.8394 (select ‘Support’ from the menu, option 2 for Digital Interconnect, and then option 1) and reference this notification.

Posted on Aug 29, 2024 - 06:31 UTC
Services:: DI SMS 365 (SMSx)

Start Date and Time (GMT):: 03 December 2024 18:00 Hrs.
End Date and Time (GMT):: 04 December 2024 04:00 Hrs.

Description ::
This is to inform that Finland MNP provider has scheduled Query Service patch installations and datacenter maintenance.
The routine datacenter maintenance is generally non-disruptive and should not affect service availability.
During patch installations, there may be occasional service interruptions.

Impact ::
Mobile Terminating (MT) Traffic: No impact
Mobile Originated (MO) Traffic: No impact
DR Notification : No impact
Report Manager Access : No impact
Report Manager Statistics : No impact

If you have any questions, please contact the Operator Service NOC immediately at [email protected] or 1 470.300.8394 (select ‘Support’ from the menu, option 2 for Digital Interconnect, and then option 1) and reference this notification.

Posted on Aug 29, 2024 - 06:33 UTC
Services:: DI SMS 365 (SMSx)

Start Date and Time (GMT):: 17 December 2024 18:00 Hrs.
End Date and Time (GMT):: 18 December 2024 04:00 Hrs.

Description ::
This is to inform that Finland MNP provider has scheduled Query Service patch installations and datacenter maintenance.
The routine datacenter maintenance is generally non-disruptive and should not affect service availability.
During patch installations, there may be occasional service interruptions.

Impact ::
Mobile Terminating (MT) Traffic: No impact
Mobile Originated (MO) Traffic: No impact
DR Notification : No impact
Report Manager Access : No impact
Report Manager Statistics : No impact

If you have any questions, please contact the Operator Service NOC immediately at [email protected] or 1 470.300.8394 (select ‘Support’ from the menu, option 2 for Digital Interconnect, and then option 1) and reference this notification.

Posted on Aug 29, 2024 - 06:35 UTC
Past Incidents
Sep 5, 2024
Resolved - This incident has been resolved.

Incident Start Time: 2024-09-05 13:55 UTC
Incident End Time: 2024-09-05 15:39 UTC

Sep 5, 16:03 UTC
Investigating - We are currently observing delivery issues towards Google Voice US.

Incident Start Time: 2024-09-05 13:55 UTC

Impact MT: Clients may experience delayed/rejected/failed Short Code MT traffic towards Google Voice

We will update as soon as we have more information.

Sep 5, 14:27 UTC
Completed - The scheduled maintenance has been completed.
Sep 5, 09:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 5, 06:30 UTC
Scheduled - Services :: DI SMS 365 (iSMS)
Ref Number :: NA

Start Date and Time (GMT):: 05 September 2024 06:30 Hrs.
End Date and Time (GMT) :: 05 September 2024 09:30 Hrs.

Impact
Mobile Terminating (MT) Traffic: Potential delays & Time outs are expected.
Mobile Originated (MO) Traffic: No Impact.
DR Notification: No Impact.

Description:
We would like to notify you that a planned maintenance work has been scheduled by one of our third-party DIP providers. Partner engineers will upgrade the VPN hardware on their network environment during the maintenance window.

As a result, the partner environment is intermittently available, which could have an effect on our ISMS clients and cause MT traffic delays and timeouts towards the following target destination countries:

United Kingdom (UK),
Isle Of Man,
Kenya,
Taiwan,
Dominican Republic.

If you experience any issues during this maintenance , please contact the Operator Service NOC immediately at [email protected] or 1 470.300.8394 (select ‘Support’ from the menu, option 2 for Digital Interconnect and then option 1) and reference this notification.

Aug 28, 19:10 UTC
Sep 4, 2024
Completed - The scheduled maintenance has been completed.
Sep 4, 13:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 4, 12:00 UTC
Scheduled - Release of REST API for user management in your accounts, given some rights accorded by admins.
Sep 4, 08:54 UTC
Completed - The scheduled maintenance has been completed.
Sep 4, 12:01 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 4, 09:00 UTC
Scheduled - We are writing to inform you of a network maintenance at our US3 Site during the times specified below.

Type: Scheduled Network Maintenance

Start Time: 2023-09-04 09:00 UTC
End Time: 2023-09-04 12:00 UTC

Impact: Clients may experience SMS MT delays towards Freedom Mobile Canada, Venezuela (Telefonica), Panama and Mexico and MMS MT delays toward AT&T, Verizon and US Cellular via 10DLC.

Impacted FQDNs:
us3.smpp.api.sinch.com
smpp-us3.clxcommunications.com
us3.smpp.api.sinch.com
http-us3.clxcommunications.com
us3.httpsms.api.sinch.com
us3.httplookup.api.sinch.com
enum-us3.clxcommunications.com

We appreciate your patience and apologize for any inconvenience experienced during this maintenance period. If for any reason the maintenance is extended or cancelled we will advise you accordingly.

Please contact [email protected] should you require further information or assistance.

Aug 22, 18:30 UTC
Completed - The scheduled maintenance has been completed.
Sep 4, 03:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 3, 17:00 UTC
Scheduled - Services:: DI SMS 365 (SMSx)

Start Date and Time (GMT):: 03 September 2024 17:00 Hrs.
End Date and Time (GMT):: 04 September 2024 03:00 Hrs.

Description ::
This is to inform that Finland MNP provider has scheduled Query Service patch installations and datacenter maintenance.
The routine datacenter maintenance is generally non-disruptive and should not affect service availability.
During patch installations, there may be occasional service interruptions.

Impact ::
Mobile Terminating (MT) Traffic: No impact
Mobile Originated (MO) Traffic: No impact
DR Notification : No impact
Report Manager Access : No impact
Report Manager Statistics : No impact

If you have any questions, please contact the Operator Service NOC immediately at [email protected] or 1 470.300.8394 (select ‘Support’ from the menu, option 2 for Digital Interconnect, and then option 1) and reference this notification.

Aug 28, 20:47 UTC
Sep 3, 2024
Completed - The scheduled maintenance has been cancelled.
Sep 3, 20:34 UTC
Scheduled - Dear Client,

We are notifying you today to inform you of an upcoming maintenance window with our Rogers and Fido Canada Connections. During the window we expect to see a brief delay in MT messages.

Start Time: 2024-09-04 04:00 UTC
End Time: 2024-09-04 05:00 UTC

Type: Scheduled Maintenance

Maintenance: Scheduled Maintenance

Impact: Clients may observe delayed or failed MT Messages. Clients may also experience delayed Delivery Receipts.

We appreciate your patience and apologize for any inconvenience experienced during this maintenance period. If for any reason the maintenance is extended or cancelled we will advise you accordingly.

Please contact [email protected] should you require further information or assistance.

Sincerely,
Sinch

Sep 3, 17:06 UTC
Completed - The scheduled maintenance has been completed.
Sep 3, 13:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 3, 12:00 UTC
Scheduled - Dear Client,

We are notifying you today to inform you of an upcoming maintenance window with our Rogers and Fido Canada Connections. During the window we expect to see a brief delay in MT messages.

Start Time: 2024-09-03 12:00 UTC
End Time: 2024-09-03 13:00 UTC

Impact: Clients may observe delayed or failed MT Messages. Clients may also experience delayed Delivery Receipts.

We appreciate your patience and apologize for any inconvenience experienced during this maintenance period. If for any reason the maintenance is extended or cancelled we will advise you accordingly.

Please contact [email protected] should you require further information or assistance.

Aug 21, 17:06 UTC
Completed - The scheduled maintenance has been completed.
Sep 3, 10:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 3, 08:00 UTC
Scheduled - We are writing to inform you that as part of our continuous efforts to improve the performance and reliability of our platform, we will be performing a scheduled maintenance on MMS platform at the times specified below.

Type: Scheduled Maintenance - MMS
Start Time : 2024-09-03 08:00 UTC
End Time : 2024-09-03 10:00 UTC

Impact MMS: MMS US, MMS AU. Messages will be Queued and will be processed post upgrade. We expect delay in processing for maximum 20 minutes on each day of the activity.

We appreciate your patience and apologize for any inconvenience experienced during this maintenance period. If for any reason the maintenance is extended or cancelled, we will advise you accordingly.

Please contact [email protected] should you require further information or assistance.

Aug 19, 12:21 UTC
Completed - The scheduled maintenance has been completed.
Sep 3, 09:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 3, 06:30 UTC
Scheduled - Services :: DI SMS 365 (iSMS)
Ref Number :: NA

Start Date and Time (GMT):: 03 September 2024 06:30 Hrs.
End Date and Time (GMT) :: 03 September 2024 09:30 Hrs.

Impact
Mobile Terminating (MT) Traffic: Potential delays & Time outs are expected.
Mobile Originated (MO) Traffic: No Impact.
DR Notification: No Impact.

Description:
We would like to notify you that a planned maintenance work has been scheduled by one of our third-party DIP providers. Partner engineers will upgrade the VPN hardware on their network environment during the maintenance window.

As a result, the partner environment is intermittently available, which could have an effect on our ISMS clients and cause MT traffic delays and timeouts towards the following target destination countries:

United Kingdom (UK),
Isle Of Man,
Kenya,
Taiwan,
Dominican Republic.

If you experience any issues during this maintenance , please contact the Operator Service NOC immediately at [email protected] or 1 470.300.8394 (select ‘Support’ from the menu, option 2 for Digital Interconnect and then option 1) and reference this notification.

Aug 28, 18:47 UTC
Sep 2, 2024
Resolved - This incident has been resolved.

Incident Start Time: 2024-09-02 17:24 UTC
Incident End Time: 2024-09-02 20:18 UTC

Sep 2, 21:54 UTC
Investigating - We are currently observing delivery issues in Netherlands - Odido.

Incident Start Time: 2024-09-02 17:24 UTC

We will update as soon as we have more information.

Sep 2, 19:12 UTC
Completed - The scheduled maintenance has been completed.
Sep 2, 11:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 2, 09:00 UTC
Scheduled - Dear Client,

We are writing to inform you that as part of our continuous efforts to improve the performance and reliability of our platform, we will be performing an emergency maintenance on our CA SMSCs at the times specified below.

Type: Emergency Maintenance - CA SMSCs
Impact: Clients will experience brief disconnects while Traffic nodes are being restarted.
Start Time: 2024-09-02 09:00 UTC
End Time: 2024-09-02 11:00 UTC

We appreciate your patience and apologize for any inconvenience experienced during this maintenance period. If for any reason the maintenance is extended or cancelled, we will advise you accordingly.

Please contact [email protected] should you require further information or assistance.

Aug 30, 15:10 UTC
Completed - The scheduled maintenance has been completed.
Sep 2, 11:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 2, 08:00 UTC
Scheduled - We are writing to inform you that as part of our continuous efforts to improve the performance and reliability of our platform, we will be performing a scheduled maintenance on MMS platform at the times specified below.

Type: Scheduled Maintenance - MMS
Start Time : 2024-09-02 08:00 UTC
End Time : 2024-09-02 11:00 UTC

Impact MMS: MMS US, MMS AU. Messages will be Queued and will be processed post upgrade. We expect delay in processing for maximum 20 minutes on each day of the activity.

We appreciate your patience and apologize for any inconvenience experienced during this maintenance period. If for any reason the maintenance is extended or cancelled, we will advise you accordingly.

Please contact [email protected] should you require further information or assistance.

Aug 19, 12:21 UTC
Completed - The scheduled maintenance has been completed.
Sep 2, 09:50 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 2, 06:00 UTC
Scheduled - Services :: DI MMS 365 - MM7
PCR Number :: PCRSDI-11324

Start Date and Time (GMT):: 2nd September 2024 06:00 Hrs.
End Date and Time (GMT):: 2nd September 2024 10:00 Hrs.

Impact::
Mobile Terminating (MT) Traffic: Potential Delay in Delivery,
Mobile Originated (MO) Traffic: Potential Delay in Delivery,
DR Notification: Potential Delay in Delivery,

Description::
Digital Interconnect has scheduled a planned application maintenance to carry out activities on the internal applications. Few of our customers may observe some latency in delivery of MO/MT/DR.

If you experience any issues during this maintenance , please contact the Operator Service NOC immediately at [email protected] or 1 470.300.8394 (select ‘Support’ from the menu, option 2 for Digital Interconnect and then option 1) and reference this notification.

Aug 27, 16:48 UTC
Resolved - This incident has been resolved.

Incident Start Time: 2024-09-02 01:53 UTC
Incident End Time: 2024-09-02 05:00 UTC

Sep 2, 08:41 UTC
Update - We are continuing to investigate this issue.
Sep 2, 05:05 UTC
Investigating - We are currently observing delivery issues towards Venezuela - Digitel.

Incident Start Time: 2024-09-02 01:53 UTC
Impact: Delayed MT's/Delayed MO's/Missing delivery receipts/Late delivery receipts

We will update as soon as we have more information.

Sep 2, 03:44 UTC
Sep 1, 2024
Resolved - This incident has been resolved.

Incident Start Time: 2024-09-01 05:00 UTC
Incident End Time: 2024-09-01 16:00 UTC

Sep 1, 18:08 UTC
Investigating - We are currently observing delivery issues towards Telefonica - Chile.

Incident Start Time: 2024-09-01 05:00 UTC
Impact: Delayed MT's/Delayed MO's/Missing delivery receipts/Late delivery receipts

We will update as soon as we have more information.

Sep 1, 16:01 UTC
Resolved - This incident has been resolved.

Incident Start Time: 2024-09-01 08:30 UTC
Incident End Time: 2024-09-01 11:30 UTC

Sep 1, 13:08 UTC
Investigating - We are currently observing delivery issues towards Brazil - Claro

Incident Start Time: 2024-09-01 08:30 UTC
Impact: Delayed MT's/Delayed MO's/Missing delivery receipts/Late delivery receipts

We will update as soon as we have more information.

Sep 1, 09:26 UTC
Completed - The scheduled maintenance has been completed.
Sep 1, 09:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 31, 17:00 UTC
Scheduled - Services:: DI SMS 365 (SMSx)

Start Date and Time (GMT):: 31 August 2024 17:00 Hrs.
End Date and Time (GMT):: 01 September 2024 09:00 Hrs.

Description ::
This is to inform that Finland MNP provider has scheduled Query Service patch installations and datacenter maintenance.
The routine datacenter maintenance is generally non-disruptive and should not affect service availability.
During patch installations, there may be occasional service interruptions.

Impact ::
Mobile Terminating (MT) Traffic: No impact
Mobile Originated (MO) Traffic: No impact
DR Notification : No impact
Report Manager Access : No impact
Report Manager Statistics : No impact

If you have any questions, please contact the Operator Service NOC immediately at [email protected] or 1 470.300.8394 (select ‘Support’ from the menu, option 2 for Digital Interconnect, and then option 1) and reference this notification.

Aug 26, 16:58 UTC
Resolved - This incident has been resolved.

Incident Start Time: 2024-09-01 04:35 UTC
Incident End Time: 2024-09-01 05:45 UTC

Sep 1, 06:24 UTC
Investigating - We are currently observing delivery issues in Brazil - Claro

Incident Start Time: 2024-09-01 04:35 UTC
Impact: Delayed MT's/Delayed MO's/Missing delivery receipts/Late delivery receipts

We will update as soon as we have more information.

Sep 1, 04:56 UTC
Completed - The scheduled maintenance has been completed.
Sep 1, 04:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 1, 02:00 UTC
Scheduled - Services :: DI E-Mail 365
PCR Number :: PCRSDI-11313

Start Date and Time (GMT):: 1st Sept 2024 02:00 UTC.
End Date and Time (GMT):: 1st Sept 2024 04:00 UTC.

Description:
We will be updating AMI with updated OS and dependencies .
Zero/No impact on traffic .

Impact:
No impact .

If you experience any issues during this maintenance , please contact the Operator Service NOC immediately at [email protected] or 1 470.300.8394 (select 'support' from the menu, option 2 for Digital Interconnect and then option 1) and reference this notification.

Aug 13, 06:22 UTC
Aug 31, 2024
Resolved - This incident has been resolved.

Incident Start Time: 2024-08-31 12:55 UTC
Incident End Time: 2024-08-31 13:24 UTC

Aug 31, 15:03 UTC
Investigating - We are currently observing delivery issues towards Malitel - ML.

Incident Start Time: 2024-08-31 12:55 UTC
Impact: Delayed MT's/Delayed MO's/Missing delivery receipts/Late delivery receipts

We will update as soon as we have more information.

Aug 31, 13:22 UTC
Resolved - This incident has been resolved.

Incident start time: 2024-08-31 09:30 UTC
Incident end time: 2024-08-31 13:40 UTC

Aug 31, 14:18 UTC
Investigating - On 2024-08-31 09:30 UTC, we started to experience problems with our UK5 site.

We observed a network disruption which affected TLS connections through our UK5 site.
We are currently investigating the cause of the disruption and will continue to monitor the performance.

Aug 31, 12:50 UTC
Aug 30, 2024
Resolved - This incident has been resolved.

Incident Start Time: 2024-08-30 14:46 UTC.
Incident End Time: 2024-08-30 18:12 UTC.

Aug 30, 22:09 UTC
Update - We are continuing to investigate this issue.
Aug 30, 17:01 UTC
Investigating - We are currently observing delivery issues in Brazil - Sercomtel

Incident Start Time: 2024-08-30 14:46 UTC.

Impact: Delayed MT's/Delayed MO's/Missing delivery receipts/Late delivery receipts

We will update as soon as we have more information.

Aug 30, 15:26 UTC
Resolved - This incident has been resolved.

Incident Start Time: 2024-08-30 13:07 UTC
Incident End Time: 2024-08-30 16:00 UTC

Aug 30, 22:05 UTC
Update - We are continuing to investigate this issue.
Aug 30, 17:01 UTC
Investigating - We are currently observing delivery issues towards Brazil - Brisanet.

Incident Start Time: 2024-08-30 13:07 UTC

Impact: Delayed MT's/Delayed MO's/Missing delivery receipts/Late delivery receipts

We will update as soon as we have more information.

Aug 30, 14:39 UTC
Completed - The scheduled maintenance has been completed.
Aug 30, 11:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 30, 03:00 UTC
Scheduled - T-Mobile USA has scheduled a maintenance.
Impact: During the maintenance window, there may be latency for SMS.

Maintenance start time: 03:00 UTC
Maintenance end time: 11:00 UTC

Aug 28, 12:21 UTC
Resolved - This incident has been resolved.

Incident Start Time: 2024-08-29 06:18 UTC
Incident End Time: 2024-08-30 06:23 UTC

Aug 30, 06:58 UTC
Update - We are continuing to investigate this issue.
Aug 30, 00:08 UTC
Update - We are continuing to investigate this issue.
Aug 29, 16:02 UTC
Update - We are continuing to investigate this issue.
Aug 29, 11:04 UTC
Update - We are continuing to investigate this issue.
Aug 29, 08:20 UTC
Investigating - We are currently observing delivery issues in Canada - Sasktel.

Incident Start Time: 2024-08-29 06:18 UTC

Impact: Delayed MT/MOs, Missing/Late delivery receipts

Aug 29, 06:42 UTC
Resolved - This incident has been resolved.

Incident Start Time: 2024-08-28 10:13 UTC
Incident End Time: 2024-08-29 02:50 UTC

Aug 30, 06:35 UTC
Update - We are continuing to monitor for any further issues.
Aug 29, 05:10 UTC
Monitoring - The service has been restored and we are actively monitoring the performance.
Aug 28, 20:49 UTC
Update - We are continuing to investigate this issue.
Aug 28, 15:07 UTC
Update - We are continuing to investigate this issue.
Aug 28, 12:16 UTC
Investigating - We are currently observing delivery issues towards Malitel - ML.

Incident Start Time: 2024-08-28 10:13 UTC
Impact: Delayed MT's/Delayed MO's/Missing delivery receipts/Late delivery receipts

We will update as soon as we have more information.

Aug 28, 10:54 UTC
Aug 29, 2024
Completed - The scheduled maintenance has been completed.
Aug 29, 08:45 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 29, 06:00 UTC
Scheduled - Services :: DI SMS 365 (SMSX)
PCR Number :: PCRSDI-11333

Start Date and Time (GMT):: 29 August 2024 06:00 Hrs.
End Date and Time (GMT):: 29 August 2024 11:00 Hrs.

Impact
Mobile Terminating (MT) Traffic: No Impact.
Mobile Originated (MO) Traffic: No Impact..
DR Notification: No Impact..

Description:
Digital Interconnect has scheduled a planned application maintenance to carry out activities on the internal applications.

If you experience any issues during this maintenance , please contact the Operator Service NOC immediately at [email protected] or 1 470.300.8394 (select ‘Support’ from the menu, option 2 for Digital Interconnect and then option 1) and reference this notification.

Aug 26, 14:39 UTC
Resolved - This incident has been resolved.

Incident Start Time: 2024-08-28 14:24 UTC
Incident End Time: 2024-08-29 01:14 UTC

Aug 29, 02:28 UTC
Update - We are continuing to investigate this issue.
Aug 28, 20:48 UTC
Update - We are continuing to investigate this issue.
Aug 28, 17:04 UTC
Investigating - We are currently observing delivery issues in Brazil - Algar Telecom.

Incident Start Time: 2024-08-28 14:24 UTC

Impact: Delayed MT's/Delayed MO's/Missing delivery receipts/Late delivery receipts

We will update as soon as we have more information.

Aug 28, 15:32 UTC
Aug 28, 2024
Completed - The scheduled maintenance has been completed.
Aug 28, 14:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 28, 12:15 UTC
Scheduled - Technical upgrade of statistics storage
Aug 28, 10:14 UTC
Completed - The scheduled maintenance has been completed.
Aug 28, 10:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 28, 09:00 UTC
Scheduled - We have a scheduled maintenance related to US1 Conversation API “Apps” and Channel Adapters

Maintenance window: 2024-08-28 09:00 UTC to 10:00 UTC

Impact: Clients may experience delayed delivery and receipt of messages routed via the conversation API during the maintenance window. Messages to all channels will be queued. The “App” will have a maximum downtime of 10 minutes during the window.

Affected endpoint: us.conversation.api.sinch.com
Planned maintenance of this endpoint occurs on the second and fourth Wednesday each month, between 09:00 UTC and 10:00 UTC.

Release notes can be found here: https://developers.sinch.com/docs/release-notes-conversationapi

Jul 31, 07:41 UTC
Completed - The scheduled maintenance has been completed.
Aug 28, 09:49 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 28, 06:00 UTC
Scheduled - Services :: DI SMS 365 (SMSX)
PCR Number :: PCRSDI-11330

Start Date and Time (GMT):: 28 August 2024 06:00 Hrs.
End Date and Time (GMT):: 28 August 2024 11:00 Hrs.

Impact
Mobile Terminating (MT) Traffic: No Impact.
Mobile Originated (MO) Traffic: No Impact..
DR Notification: No Impact..

Description:
Digital Interconnect has scheduled a planned application maintenance to carry out activities on the internal applications.

If you experience any issues during this maintenance , please contact the Operator Service NOC immediately at [email protected] or 1 470.300.8394 (select ‘Support’ from the menu, option 2 for Digital Interconnect and then option 1) and reference this notification.

Aug 27, 01:45 UTC
Completed - The scheduled maintenance has been completed.
Aug 28, 09:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 28, 06:01 UTC
Update - We will be undergoing scheduled maintenance during this time.
Aug 27, 15:53 UTC
Scheduled - Services :: DI MMS 365 (MM4)
PCR Number :: PCRSDI-11323

Start Date and Time (GMT):: 28th August 2024 06:00 Hrs.
End Date and Time (GMT):: 28th August 2024 11:00 Hrs.

Impact
Mobile Terminating (MT) Traffic: Potential Latency.
Mobile Originated (MO) Traffic: Potential Latency.
DR Notification: Potential Latency.

Description:
Digital Interconnect has scheduled a planned application maintenance to carry out activities on the internal applications. Potential Latency of MO/MT/DR is expected due to this activity

If you experience any issues during this maintenance , please contact the Operator Service NOC immediately at [email protected] or 1 470.300.8394 (select ‘Support’ from the menu, option 2 for Digital Interconnect and then option 1) and reference this notification.

Aug 27, 15:30 UTC
Completed - The scheduled maintenance has been completed.
Aug 28, 09:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 28, 08:00 UTC
Scheduled - We have a scheduled maintenance related to EU1 Conversation API “Apps” and Channel Adapters

Maintenance window: 2024-08-28 08:00 UTC to 09:00 UTC

Impact: Clients may experience delayed delivery and receipt of messages routed via the conversation API during the maintenance window. Messages to all channels will be queued. The “App” will have a maximum downtime of 10 minutes during the window.

Affected endpoint: eu.conversation.api.sinch.com
Planned maintenance of this endpoint occurs on the second and fourth Wednesday each month, between 08:00 UTC and 09:00 UTC.

Release notes can be found here: https://developers.sinch.com/docs/release-notes-conversationapi

Jul 31, 07:39 UTC
Resolved - Incident Start Time: 2024-08-27 06:39 UTC
Incident End Time: 2024-08-27 11:28 UTC

Aug 28, 02:07 UTC
Update - We are continuing to monitor for any further issues.
Aug 27, 17:05 UTC
Monitoring - The service has been restored and we are actively monitoring the performance.
Aug 27, 12:19 UTC
Update - We are continuing to investigate this issue.
Aug 27, 09:04 UTC
Investigating - We are currently observing delivery issues towards Malitel - ML.

Incident Start Time: 2024-08-27 06:39 UTC
Impact: Delayed MT's/Delayed MO's/Missing delivery receipts/Late delivery receipts

We will update as soon as we have more information.

Aug 27, 07:12 UTC
Completed - The scheduled maintenance has been completed.
Aug 28, 01:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 27, 20:00 UTC
Scheduled - Jazz Pakistan has scheduled a maintenance.

This is to inform you that there will be maintenance activity on ISB-SMSC on August 28, 2024. All the CMT services (SMPP & API) will be impacted as CMT traffic will be handled by the other SMSC.

Maintenance start time: 20:00 UTC
Maintenance end time: 01:00UTC

Aug 27, 07:56 UTC
Aug 27, 2024
Completed - The scheduled maintenance has been completed.
Aug 27, 15:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 27, 12:00 UTC
Scheduled - Technical upgrade for storage of some stats.
Aug 27, 09:46 UTC
Resolved - This issue has been resolved.

Incident Start Time: 2024-08-27 08:42 UTC
Incident End Time: 2024-08-27 11:37 UTC

Aug 27, 12:08 UTC
Investigating - We are currently observing delivery issues towards Italy - Mass Response

Incident Start Time: 2024-08-27 08:42 UTC

Impact: Delayed MT's/Delayed MO's/Missing delivery receipts/Late delivery receipts

We will update as soon as we have more information.

Aug 27, 09:34 UTC
Resolved - This incident has been resolved.

Incident Start Time: 2024-08-27 09:00 UTC
Incident End Time: 2024-08-27 09:49 UTC

Aug 27, 11:16 UTC
Investigating - We are currently observing delivery issues towards Canada - ISP Telecom

Incident Start Time: 2024-08-27 09:00 UTC

Impact: Delayed MT's/Delayed MO's/Missing delivery receipts/Late delivery receipts

We will update as soon as we have more information.

Aug 27, 09:25 UTC
Completed - The activity is currently rescheduled.
We will announce the new date once finalized.

Sorry for the inconvenience and if you have any further concerns please contact the Operator Service NOC immediately at [email protected] or 1 470.300.8394 (select 'support' from the menu, option 2 for Digital Interconnect and then option 1)

Aug 27, 09:51 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 27, 06:01 UTC
Scheduled - Services :: DI MMS 365 (MM4)
PCR Number :: PCRSDI-11323

Start Date and Time (GMT):: 27th August 2024 06:00 Hrs.
End Date and Time (GMT):: 27th August 2024 10:00 Hrs.

Impact
Mobile Terminating (MT) Traffic: Potential Latency.
Mobile Originated (MO) Traffic: Potential Latency.
DR Notification: Potential Latency.

Description:
Digital Interconnect has scheduled a planned application maintenance to carry out activities on the internal applications. Potential Latency of MO/MT/DR is expected due to this activity

If you experience any issues during this maintenance , please contact the Operator Service NOC immediately at [email protected] or 1 470.300.8394 (select ‘Support’ from the menu, option 2 for Digital Interconnect and then option 1) and reference this notification.

Aug 26, 14:41 UTC
Completed - The scheduled maintenance has been completed.
Aug 27, 07:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 27, 05:30 UTC
Scheduled - Dear Customer,

We would like to inform you that as part of our continuous efforts to improve the performance and reliability of our platform, we will be performing maintenance on our TFN Supplier Connections during the specific time mentioned below.

Maintenance Start time: 2024-08-27 05:30 UTC
Maintenance End time: 2024-08-27 07:30 UTC

Estimated impact: Clients may experience delay in TFN MT traffic and delayed DR's /loss of DR's during the change.

We appreciate your patience and apologize for any inconvenience experienced during this maintenance.
If for any reason the maintenance is extended or cancelled, we will advise you accordingly. In case you need further information, please contact technical support at [email protected]

Aug 20, 08:10 UTC
Completed - The scheduled maintenance has been completed.
Aug 27, 06:38 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 27, 06:00 UTC
Scheduled - Scheduled

Start Date and Time: 27-Aug-2024 - 06:00 UTC
End Date and Time : 27-Aug-2024 - 08:00 UTC

Description:

The TLS certificate issued to the “api.sdi.sinch.com” domain and used by the following FQDNs will expire on the 03rd of Sep ‘24.

• nrs.api.sdi.sinch.com
• up.api.sdi.sinch.com
• us-up.api.sdi.sinch.com
• us8-nrs.api.sdi.sinch.com
• us8-up.api.sdi.sinch.com
• us9-nrs.api.sdi.sinch.com
• us9-up.api.sdi.sinch.com

We will be deploying the renewed certificate on the 27th of Aug ‘24 at 06:00 UTC. The renewed certificate is valid from 05th of Aug ‘24, to the 03rd of Sep ’25 and can be downloaded from this link.

https://community.sinch.com/t5/SMS-365-enterprise-service/New-TLS-certificate-For-Sinch-Digital-Interconnect-customers-who/ta-p/15976

Action required: Customers who use the services mentioned above are advised to add the renewed TLS certificate into their certificate stores.

Impact: Client applications connecting to the services listed above via TLS secured ports will fail if renewed TLS certificate is not added to their certificate store or they do not auto-accept new certificates.

If you have any questions or concerns, please contact your Account Manager, or send an email to [email protected].

Aug 21, 10:46 UTC
Resolved - This incident has been resolved.

Incident Start Time: 2024-08-27 03:57 UTC
Incident End Time: 2024-08-27 05:57 UTC

Aug 27, 06:23 UTC
Update - This incident has been resolved.

Incident Start Time: 2024-08-27 03:57 UTC
Incident End Time: 2024-08-27 05:57 UTC

Aug 27, 06:23 UTC
Investigating - We are currently observing delivery issues in Sweden - Tre.

Incident Start Time: 2024-08-27 03:57 UTC

Impact: Delayed MT's/Delayed MO's/Missing delivery receipts/Late delivery receipts

We will update as soon as we have more information.

Aug 27, 04:17 UTC
Resolved - This incident has been resolved.

Incident Start Time: 2024-08-25 10:04 UTC
Incident End Time: 2024-08-27 05:25 UTC

Aug 27, 06:21 UTC
Update - We are continuing to investigate this issue.
Aug 26, 04:04 UTC
Update - We are continuing to investigate this issue.
Aug 25, 19:03 UTC
Update - We are continuing to investigate this issue.
Aug 25, 14:14 UTC
Update - We are continuing to investigate this issue.
Aug 25, 11:38 UTC
Investigating - We are currently observing delivery issues in Mali - Malitel.

Incident Start Time: 2024-08-25 10:04 UTC
Impact: Delayed MT's/Delayed MO's/Missing delivery receipts/Late delivery receipts

We will update as soon as we have more information.

Aug 25, 10:18 UTC
Resolved - This incident has been resolved.

Incident Start Time: 2024-08-27 04:17 UTC
Incident End Time: 2024-08-27 04:37 UTC

Aug 27, 06:10 UTC
Investigating - We are currently observing delivery issues in Nicaragua - Tigo.

Incident Start Time: 2024-08-27 04:17 UTC

Impact: Delayed MT's/Delayed MO's/Missing delivery receipts/Late delivery receipts

We will update as soon as we have more information.

Aug 27, 04:31 UTC
Completed - The scheduled maintenance has been completed.
Aug 27, 03:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 27, 00:00 UTC
Scheduled - Upcoming scheduled maintenance notice

We are writing to inform you that Telstra Australia will be performing planned maintenance at the times specified below:

Start Time: 2024-08-27 00:00 UTC
End Time: 2024-08-27 03:00 UTC

Impact MT: Potential Australia MMS MT delays or failures
Impact MO: Potential Australia MMS MO delays or failures

Aug 22, 02:47 UTC
Resolved - This incident has been resolved.

Incident Start Time: 2024-08-26 22:03 UTC
Incident End Time: 2024-08-26 22:52 UTC

Aug 27, 00:15 UTC
Investigating - We are currently observing delivery issues in Nicaragua - Tigo.

Incident Start Time: 2024-08-26 22:03 UTC

Impact: Delayed MT's/Delayed MO's/Missing delivery receipts/Late delivery receipts

We will update as soon as we have more information.

Aug 26, 22:24 UTC
Aug 26, 2024
Completed - The scheduled maintenance has been completed.
Aug 26, 15:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 26, 12:30 UTC
Scheduled - Improvement of admin section.
Aug 26, 09:58 UTC
Completed - The scheduled maintenance has been completed.
Aug 26, 11:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 26, 08:00 UTC
Scheduled - We are writing to inform you that as part of our continuous efforts to improve the performance and reliability of our platform, we will be performing a scheduled maintenance on MMS platform at the times specified below.

Type: Scheduled Maintenance - MMS
Start Time: 2024-08-26 08:00 UTC
End Time: 2024-08-26 11:00 UTC

Impact MMS: MMS US, MMS AU. Messages will be Queued and will be processed post upgrade.

We appreciate your patience and apologize for any inconvenience experienced during this maintenance period. If for any reason the maintenance is extended or cancelled, we will advise you accordingly.
Please contact [email protected] should you require further information or assistance.

Aug 9, 03:07 UTC
Resolved - This incident has been resolved.
Aug 26, 07:49 UTC
Update - We are continuing to investigate this issue.
Aug 25, 12:01 UTC
Update - We are continuing to investigate this issue.
Aug 24, 11:50 UTC
Update - We are continuing to investigate this issue.
Aug 23, 10:09 UTC
Update - We are continuing to investigate this issue.
Aug 23, 01:12 UTC
Update - We are continuing to investigate this issue.
Aug 22, 14:00 UTC
Update - We are continuing to investigate this issue.
Aug 22, 11:04 UTC
Investigating - We are writing to inform you that we are currently experiencing a service degradation for the Message Search and Analytics components on the Customer Dashboard.

Impact: Customer may experience missing recent data when performing searches with our Message Search and Analytics tool on dashboard.sinch.com

Our engineers are working to restore service as soon as possible.

We appreciate your patience and apologize for any inconvenience during this period.

Aug 22, 09:03 UTC
Resolved - This incident has been resolved.

Incident Start Time: 2024-08-26 01:41 UTC
Incident End Time: 2024-08-26 02:57 UTC

Aug 26, 07:18 UTC
Update - We are continuing to investigate this issue.
Aug 26, 04:45 UTC
Investigating - We are currently observing delivery issues in Tunisia - Ooredoo.

Incident Start Time: 2024-08-26 01:41 UTC

Impact: Delayed MT's/Delayed MO's/Missing delivery receipts/Late delivery receipts

We will update as soon as we have more information.

Aug 26, 02:21 UTC
Aug 25, 2024
Aug 24, 2024
Resolved - This incident has been resolved

Incident Start Time: 2024-08-22 09:50 UTC

Incident End Time: 2024-08-24 10:19 UTC

Aug 24, 15:15 UTC
Update - We are continuing to investigate this issue.
Aug 23, 12:06 UTC
Update - We are continuing to investigate this issue.
Aug 23, 12:03 UTC
Update - We are continuing to investigate this issue.
Aug 23, 03:02 UTC
Update - We are continuing to investigate this issue.
Aug 22, 21:13 UTC
Update - We are continuing to investigate this issue.
Aug 22, 14:01 UTC
Investigating - We are currently observing delivery issues with Sercomtel Brazil.

Incident Start Time: 2024-08-22 09:50 UTC

Impact: Delayed MT's/Delayed MO's/Missing delivery receipts/Late delivery receipts

We will update as soon as we have more information.

Aug 22, 12:06 UTC
Aug 23, 2024
Resolved - This incident has been resolved

Incident Start Time: 2024-08-21 19:32 UTC

Incident End Time: 2024-08-23 02:34 UTC

Aug 23, 22:22 UTC
Update - We are continuing to investigate this issue.
Aug 22, 21:11 UTC
Update - We are continuing to investigate this issue.
Aug 22, 06:24 UTC
Update - We are continuing to investigate this issue.
Aug 22, 01:46 UTC
Update - We are continuing to investigate this issue.
Aug 21, 23:04 UTC
Investigating - We are currently observing delivery issues towards Togo - Moov.

Incident Start Time: 2024-08-21 19:32 UTC

Impact: Delayed MT's/Delayed MO's/Missing delivery receipts/Late delivery receipts

We will update as soon as we have more information.

Aug 21, 21:37 UTC
Completed - This maintenance has been cancelled
Aug 23, 06:21 UTC
Scheduled - We are writing to inform you that as part of our continuous efforts to improve the performance and reliability of our platform, we will be performing a emergency maintenance on MMS platform at the times specified below.

Type: Emergency Maintenance - MMS
Start Time: 2024-08-23 08:00 UTC
End Time: 2024-08-23 09:00 UTC

Impact: MMS MT/DR/MO will be queued for a maximum of 5 minutes during the maintenance window

We appreciate your patience and apologize for any inconvenience experienced during this maintenance period. If for any reason the maintenance is extended or cancelled, we will advise you accordingly.

Please contact [email protected] should you require further information or assistance.

Aug 22, 14:43 UTC
Resolved - This incident has been resolved.

Incident Start Time: 2024-08-22 17:08 UTC
Incident End Time: 2024-08-22 18:58 UTC

Aug 23, 00:21 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Aug 22, 19:09 UTC
Update - We are continuing to investigate this issue.
Aug 22, 18:06 UTC
Investigating - We are writing to inform you that we are currently facing a service degradation on the customer dashboard, Dashboard.sinch.com.

Impact: Customers may not be able to login to their accounts, or be disconnected while browsing dashboard.sinch.com

Our engineers are working to restore service as soon as possible.

Aug 22, 17:25 UTC
Resolved - This incident has been resolved.

Incident Start Time: 2024-08-22 17:08 UTC
Incident End Time: 2024-08-22 18:58 UTC

Aug 23, 00:20 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Aug 22, 19:06 UTC
Identified - The issue has been identified and a fix is being implemented.
Aug 22, 18:11 UTC
Investigating - Sinch is currently investigating reports with Sinch Dashboard being unreachable. Internal teams are actively engaged to resolve the issue. Updates will be provided as soon as possible.

We appreciate your patience and apologize for any inconvenience.

Aug 22, 18:03 UTC
Aug 22, 2024
Resolved - This incident has been resolved.

Incident Start Time: 2024-08-22 20:03 UTC

Incident End Time: 2024-08-22 21:51 UTC

Aug 22, 22:52 UTC
Investigating - We are currently observing delivery issues towards Brazil - Algar Telecom.

Incident Start Time: 2024-08-22 20:03 UTC

Impact: Delayed MT's/Delayed MO's/Missing delivery receipts/Late delivery receipts

We will update as soon as we have more information

Aug 22, 21:41 UTC
Completed - The scheduled maintenance has been completed.
Aug 22, 21:34 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 22, 20:00 UTC
Scheduled - Services :: DI MMX 365
PCR Number :: PCRSDI-11322

Start Date and Time (GMT):: 22 August 2024 20:00 Hrs.
End Date and Time (GMT):: 22 August 2024 22:00 Hrs.

Impact::
Mobile Terminating (MT) Traffic: Not Impacted
Mobile Originated (MO) Traffic: Not Impacted
DR Notification: Not Impacted

Description::
Digital Interconnect has scheduled a planned application maintenance to carry out activities on the internal applications. Some of our clients may observe potential delay in traffic delivery.

If you experience any issues during this maintenance , please contact the Operator Service NOC immediately at [email protected] or 1 470.300.8394 (select 'support' from the menu, option 2 for Digital Interconnect and then option 1) and reference this.

Aug 22, 17:15 UTC
Completed - The scheduled maintenance has been completed.
Aug 22, 16:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 22, 14:00 UTC
Scheduled - Dear Customer,

We would like to inform you that as part of our continuous efforts to improve the performance and reliability of our platform, we will be performing migration on our legacy Bosheng connections during the specific time mentioned below.

Maintenance Start time: 2024-08-22 14:00 UTC
Maintenance End time: 2024-08-22 16:00 UTC

Estimated impact: Clients may experience MT traffic failure and loss of DR's during the change towards China Mobile-CN, China Telecom-CN, China Unicom-CN.

We appreciate your patience and apologize for any inconvenience experienced during this maintenance.

If for any reason the maintenance is extended or cancelled, we will advise you accordingly. In case you need further information, please contact technical support at [email protected]

Best Regards,
Sinch Team

Aug 15, 07:10 UTC
Resolved - This incident has been resolved and prior effected campaigns have been restored.

Incident Start Time: 2024-08-20 02:10:40 UTC
Incident End Time: 2024-08-22 13:00:00 UTC

Aug 22, 14:35 UTC
Update - Our team is still working on a permanent fix. Updates to come.
Aug 21, 14:46 UTC
Update - We are continuing to work on a fix for this issue.
Aug 21, 05:49 UTC
Identified - Our team has identified the issue and is working to get a fix in place. Updates to come
Aug 20, 20:27 UTC
Update - We are continuing to investigate this issue.
Aug 20, 17:43 UTC
Investigating - We're currently experiencing intermittent failures for 10DLC provisioning for newly created campaigns.
Our team is working diligently to identify the issue and implement a fix.
Updates to come.

Incident Start Time: 2024-08-20 02:10:40 UTC

Aug 20, 16:14 UTC