Platform.sh Status

All Systems Operational

About This Site

Welcome to the Platform.sh status page. You can visit this page whenever you have a question about the service status of our regions and systems.

You can also click on the “Subscribe to updates” button above to receive instant notifications on changes in our service status.

As always, if you experience any issues with Platform.sh, please join us in Slack at https://chat.platform.sh or open a ticket through https://support.platform.sh

Australia (au.platform.sh) Operational

Australia East (au-2.platform.sh) Operational

Canada (ca-1.platform.sh) Operational

Europe (France) (fr-1.platform.sh) Operational

Europe (France 3) (fr-3.platform.sh) Operational

Europe (France 4) (fr-4.platform.sh) Operational

Europe (Germany) (de-2.platform.sh) Operational

Europe (Switzerland) (ch-1.platform.sh) Operational

Europe (West) (eu.platform.sh) Operational

Europe (West 2) (eu-2.platform.sh) Operational

Europe (West 4) (eu-4.platform.sh) Operational

Europe (North 1) (eu-5.platform.sh) Operational

United Kingdom (uk-1.platform.sh) Operational

USA (East) (us.platform.sh) Operational

USA-2 (East 2) (us-2.platform.sh) Operational

USA-3 (West 2) (us-3.platform.sh) Operational

USA-4 (East 1) (us-4.platform.sh) Operational

Dedicated Enterprise Operational

Accounts Operational

Console Operational

User accounting Operational

Provisioning Operational

Billing Operational

Blackfire Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Scheduled Maintenance

Routine Maintenance in USA-2 (East 2) (us-2.platform.sh) Sep 2, 2024 04:00-05:00 UTC

Platform.sh has scheduled a maintenance window in the USA-2 (East 2) (us-2.platform.sh) region.

The host servers that run the region will be rebooted and/or upgraded. Downtime during this maintenance is expected only for a small proportion of the region’s projects running on the affected host.

  If you have any questions about this maintenance, please contact Platform.sh Support by logging in to https://accounts.platform.sh and visiting the Support Center. You can access our public chat channel using https://chat.platform.sh.

Sincerely,
Platform.sh Support Team
Posted on Aug 27, 2024 - 15:11 UTC

Routine Maintenance in USA (East) (us.platform.sh) Sep 4, 2024 05:00-06:00 UTC

Platform.sh has scheduled a maintenance window in the USA (East) (us.platform.sh) region.

The host servers that run the region will be rebooted and/or upgraded. Downtime during this maintenance is expected only for a small proportion of the region’s projects running on the affected host.

  If you have any questions about this maintenance, please contact Platform.sh Support by logging in to https://accounts.platform.sh and visiting the Support Center. You can access our public chat channel using https://chat.platform.sh.

Sincerely,
Platform.sh Support Team
Posted on Aug 29, 2024 - 14:33 UTC

Past Incidents

Aug 30, 2024

Routine Maintenance in Europe (West 4) (eu-4.platform.sh)

Completed - The scheduled maintenance has been completed.
Aug 30, 00:08 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 29, 19:00 UTC

Scheduled - We will be performing maintenance in the Europe (West 4) (eu-4.platform.sh) region to release the latest features, bug fixes, and performance updates.

All projects and environments will continue to function during the upgrade; however, at one point each project will be reallocated resulting in a short interruption. Integrations and webhooks may fail during the maintenance, and you may notice increased deployment times.

If you have any questions about this maintenance, please contact Platform.sh Support by logging in to https://accounts.platform.sh and visiting the Support Center. You can also access our public chat channel using https://chat.platform.sh.

Sincerely,
Platform.sh Support Team
Aug 21, 15:00 UTC

Aug 29, 2024

Maintenance in USA-4 (East 1) (us-4.platform.sh)

Completed - The scheduled maintenance has been completed.
Aug 29, 11:32 UTC

Verifying - Verification is currently underway for the maintenance items.
Aug 29, 11:20 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 29, 04:00 UTC

Scheduled - We will be performing maintenance in the USA-4 (East 1) (us-4.platform.sh) region to release the latest features, bug fixes and performance updates.

All projects and environments will continue to function during the upgrade; however, you may experience degraded performance with slow reads/writes to disks, which could result in brief periods of up to 10 minutes downtime.

If you have any questions about this maintenance, please contact Platform.sh Support by logging in to https://accounts.platform.sh and visiting the Support Center. You can also access our public chat channel using https://chat.platform.sh.

Sincerely,
Platform.sh Support Team
Aug 26, 09:14 UTC

Aug 28, 2024

Routine Maintenance in Europe (West 2) (eu-2.platform.sh)

Completed - The scheduled maintenance has been completed.
Aug 28, 23:20 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 28, 19:00 UTC

Scheduled - We will be performing maintenance in the Europe (West 2) (eu-2.platform.sh) region to release the latest features, bug fixes, and performance updates.

All projects and environments will continue to function during the upgrade; however, at one point each project will be reallocated resulting in a short interruption. Integrations and webhooks may fail during the maintenance, and you may notice increased deployment times.

If you have any questions about this maintenance, please contact Platform.sh Support by logging in to https://accounts.platform.sh and visiting the Support Center. You can also access our public chat channel using https://chat.platform.sh.

Sincerely,
Platform.sh Support Team
Aug 21, 14:57 UTC

Aug 27, 2024

Routine Maintenance in Europe (West) (eu.platform.sh)

Completed - The scheduled maintenance has been completed.
Aug 27, 03:15 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 26, 21:00 UTC

Scheduled - We will be performing maintenance in the Europe (West) (eu.platform.sh) region to release the latest features, bug fixes, and performance updates.

All projects and environments will continue to function during the upgrade; however, at one point each project will be reallocated resulting in a short interruption. Integrations and webhooks may fail during the maintenance, and you may notice increased deployment times.

If you have any questions about this maintenance, please contact Platform.sh Support by logging in to https://accounts.platform.sh and visiting the Support Center. You can also access our public chat channel using https://chat.platform.sh.

Sincerely,
Platform.sh Support Team
Aug 21, 14:52 UTC

Aug 26, 2024

Routine Maintenance in USA-2 (East 2) (us-2.platform.sh)

Completed - The scheduled maintenance has been completed.
Aug 26, 04:44 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 26, 04:00 UTC

Scheduled - Platform.sh has scheduled a maintenance window in the USA-2 (East 2) (us-2.platform.sh) region.

The host servers that run the region will be rebooted and/or upgraded. Downtime during this maintenance is expected only for a small proportion of the region’s projects running on the affected host.

  If you have any questions about this maintenance, please contact Platform.sh Support by logging in to https://accounts.platform.sh and visiting the Support Center. You can access our public chat channel using https://chat.platform.sh.

Sincerely,
Platform.sh Support Team
Aug 20, 15:20 UTC

Aug 25, 2024

No incidents reported.

Aug 24, 2024

No incidents reported.

Aug 23, 2024

No incidents reported.

Aug 22, 2024

Routine Maintenance in Europe (Switzerland) (ch-1.platform.sh)

Completed - The scheduled maintenance has been completed.
Aug 22, 21:29 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 22, 21:00 UTC

Scheduled - We will be performing a routine maintenance in the Europe (Switzerland) (ch-1.platform.sh) region to optimize the cloud infrastructure.

All projects and environments will continue to function during the maintenance; however, at one point, you may notice increased deployment times.

If you have any questions about this maintenance, please contact Platform.sh Support by logging in to https://accounts.platform.sh and visiting the Support Center. You can also access our public chat channel using https://chat.platform.sh.

Sincerely,
Platform.sh Support Team
Aug 21, 07:53 UTC

Aug 21, 2024

Partial outage on de-2.platform.sh

Resolved - We've seen no further issues and the de-2 region is stable.
Aug 21, 20:05 UTC

Monitoring - Affected sites are recovering. We're continuing to monitor the situation.
Aug 21, 15:00 UTC

Identified - We've identified an issue in our region gateway configuration and a fix is being deployed.
Aug 21, 14:53 UTC

Investigating - We have detected an issue affecting service on the DE-2 region.

Our Operations team has been notified and is currently working to restore service. Projects on affected regions may experience downtime.

We will update you as soon as we have further information.
Aug 21, 14:36 UTC

Aug 20, 2024

Routine Maintenance in Europe (Switzerland) (ch-1.platform.sh)

Completed - The scheduled maintenance has been completed.
Aug 20, 01:48 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 19, 21:01 UTC

Aug 19, 2024

Routine Maintenance in Europe (France) (fr-1.platform.sh)

Completed - The scheduled maintenance has been completed.
Aug 19, 21:40 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 19, 21:01 UTC

Scheduled - We will be performing a routine maintenance in the Europe (France) (fr-1.platform.sh) region to optimize the cloud infrastructure.

All projects and environments will continue to function during the maintenance; however, at one point, you may notice increased deployment times.

If you have any questions about this maintenance, please contact Platform.sh Support by logging in to https://accounts.platform.sh and visiting the Support Center. You can also access our public chat channel using https://chat.platform.sh.

Sincerely,
Platform.sh Support Team
Aug 13, 14:31 UTC

Routine Maintenance in Europe (West 4) (eu-4.platform.sh)

Completed - The scheduled maintenance has been completed.
Aug 19, 21:39 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 19, 21:00 UTC

Scheduled - We will be performing a routine maintenance in the Europe (West 4) (eu-4.platform.sh) region to optimize the cloud infrastructure.

All projects and environments will continue to function during the maintenance; however, at one point, you may notice increased deployment times.

If you have any questions about this maintenance, please contact Platform.sh Support by logging in to https://accounts.platform.sh and visiting the Support Center. You can also access our public chat channel using https://chat.platform.sh.

Sincerely,
Platform.sh Support Team
Aug 13, 14:29 UTC

Routine Maintenance in Europe (West 2) (eu-2.platform.sh)

Completed - The scheduled maintenance has been completed.
Aug 19, 21:37 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 19, 21:00 UTC

Scheduled - We will be performing a routine maintenance in the Europe (West 2) (eu-2.platform.sh) region to optimize the cloud infrastructure.

All projects and environments will continue to function during the maintenance; however, at one point, you may notice increased deployment times.

If you have any questions about this maintenance, please contact Platform.sh Support by logging in to https://accounts.platform.sh and visiting the Support Center. You can also access our public chat channel using https://chat.platform.sh.

Sincerely,
Platform.sh Support Team
Aug 13, 14:28 UTC

Routine Maintenance in Australia East (au-2.platform.sh)

Completed - The scheduled maintenance has been completed.
Aug 19, 15:04 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 19, 15:00 UTC

Scheduled - We will be performing a routine maintenance in the Australia East (au-2.platform.sh) region to optimize the cloud infrastructure.

All projects and environments will continue to function during the maintenance; however, at one point, you may notice increased deployment times.

If you have any questions about this maintenance, please contact Platform.sh Support by logging in to https://accounts.platform.sh and visiting the Support Center. You can also access our public chat channel using https://chat.platform.sh.

Sincerely,
Platform.sh Support Team
Aug 13, 14:24 UTC

Routine Maintenance in USA-4 (East 1) (us-4.platform.sh)

Completed - The scheduled maintenance has been completed.
Aug 19, 09:03 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 19, 09:00 UTC

Scheduled - We will be performing a routine maintenance in the USA-4 (East 1) (us-4.platform.sh) region to optimize the cloud infrastructure.

All projects and environments will continue to function during the maintenance; however, at one point, you may notice increased deployment times.

If you have any questions about this maintenance, please contact Platform.sh Support by logging in to https://accounts.platform.sh and visiting the Support Center. You can also access our public chat channel using https://chat.platform.sh.

Sincerely,
Platform.sh Support Team
Aug 13, 14:21 UTC

Aug 18, 2024

No incidents reported.

Aug 17, 2024

No incidents reported.

Aug 16, 2024

No incidents reported.