Status: PayU Latam
All Systems Operational
Uptime over the past 90 days. View historical uptime.
PayU ? Operational
90 days ago
99.99 % uptime
Today
PayU Secure ? Operational
90 days ago
100.0 % uptime
Today
PayU Payments API ? Operational
90 days ago
100.0 % uptime
Today
PayU Reports API ? Operational
90 days ago
100.0 % uptime
Today
PayU Web Checkout ? Operational
90 days ago
100.0 % uptime
Today
PayU Web Service Cash Payments ? Operational
90 days ago
100.0 % uptime
Today
PayU Gateway ? Operational
90 days ago
100.0 % uptime
Today
PayU - Notifications Service Operational
90 days ago
99.98 % uptime
Today
PayU - SANDBOX ? Operational
90 days ago
100.0 % uptime
Today
SANDBOX Merchant Panel ? Operational
90 days ago
100.0 % uptime
Today
SANDBOX Payments API ? Operational
SANDBOX Web Checkout ? Operational
Payu Merchant Panel Operational
Payu Merchant Panel ? Operational
Sales Report Disputes Operational
Financial balance Operational
Withholding certificate Operational
Collection Transfers (customized) Operational
Get paid with Payu Operational
Access (login) Operational
General Reporting Operational
Argentina Payment Processing Operational
90 days ago
99.99 % uptime
Today
Fiserv (First Data) Mastercard Operational
90 days ago
100.0 % uptime
Today
Fiserv (First Data) Cabal Operational
90 days ago
100.0 % uptime
Today
Fiserv (First Data) Visa Operational
90 days ago
100.0 % uptime
Today
NPS Visa Operational
90 days ago
100.0 % uptime
Today
NPS Mastercard Operational
90 days ago
100.0 % uptime
Today
NPS Cabal Operational
90 days ago
100.0 % uptime
Today
Rapipago Operational
90 days ago
100.0 % uptime
Today
Pago Facil Operational
90 days ago
100.0 % uptime
Today
Amex Operational
90 days ago
100.0 % uptime
Today
Prisma Mastercard Operational
90 days ago
99.99 % uptime
Today
Prisma Naranja Operational
90 days ago
99.99 % uptime
Today
Prisma Visa Operational
90 days ago
99.99 % uptime
Today
Brasil Payment Processing Operational
90 days ago
100.0 % uptime
Today
Brasil Payment Processing ? Operational
Itau Boleto bancario Operational
90 days ago
100.0 % uptime
Today
Rede (Redecard) Visa Operational
90 days ago
100.0 % uptime
Today
Rede (Redecard) Mastercard Operational
90 days ago
100.0 % uptime
Today
Amex Operational
90 days ago
100.0 % uptime
Today
Cielo Visa Operational
90 days ago
100.0 % uptime
Today
Cielo Mastercard Operational
90 days ago
100.0 % uptime
Today
PIX Operational
90 days ago
100.0 % uptime
Today
Chile Payment Processing Operational
90 days ago
99.98 % uptime
Today
Chile Payment Processing ? Operational
Transbank Crédito Visa Operational
90 days ago
99.98 % uptime
Today
Transbank Crédito Amex Operational
90 days ago
99.98 % uptime
Today
Transbank Crédito Mastercard Operational
90 days ago
99.98 % uptime
Today
Transbank Crédito Diners Operational
90 days ago
99.98 % uptime
Today
Transbank Debito (Red Compra) Operational
90 days ago
99.99 % uptime
Today
Klap (Multicaja) Operational
90 days ago
99.98 % uptime
Today
Colombia Payment Processing Operational
90 days ago
99.94 % uptime
Today
Colombia Payment Processing ? Operational
ACH-PSE Operational
90 days ago
99.73 % uptime
Today
Credibanco Visa Operational
90 days ago
99.95 % uptime
Today
Credibanco Mastercard Operational
90 days ago
99.95 % uptime
Today
Redeban Visa Operational
90 days ago
99.94 % uptime
Today
Redeban Mastercard Operational
90 days ago
99.94 % uptime
Today
Redeban Amex Operational
90 days ago
99.96 % uptime
Today
Redeban Diners Operational
90 days ago
99.99 % uptime
Today
Davivienda Mastercard Operational
90 days ago
100.0 % uptime
Today
Davivienda Visa Operational
90 days ago
100.0 % uptime
Today
SuRed Operational
90 days ago
100.0 % uptime
Today
Efecty Operational
90 days ago
100.0 % uptime
Today
Movii Visa Operational
90 days ago
99.98 % uptime
Today
Movii Mastercard Operational
90 days ago
99.98 % uptime
Today
PSE AVANZA Operational
90 days ago
99.79 % uptime
Today
Costa Rica Payment Processing Operational
90 days ago
100.0 % uptime
Today
NPS VISA Operational
90 days ago
100.0 % uptime
Today
NPS Mastercard Operational
90 days ago
100.0 % uptime
Today
El Salvador Payment Processing Operational
90 days ago
100.0 % uptime
Today
NPS VISA Operational
90 days ago
100.0 % uptime
Today
Guatemala Payment Processing Operational
90 days ago
100.0 % uptime
Today
NPS VISA Operational
90 days ago
100.0 % uptime
Today
Honduras Payment Processing Operational
90 days ago
100.0 % uptime
Today
NPS VISA Operational
90 days ago
100.0 % uptime
Today
México Payment Processing Operational
90 days ago
99.99 % uptime
Today
México Payment Processing ? Operational
BBVA (Bancomer) Mastercard Operational
90 days ago
99.99 % uptime
Today
BBVA (Bancomer) Visa Operational
90 days ago
99.99 % uptime
Today
Banorte Mastercard Operational
90 days ago
100.0 % uptime
Today
Banorte Visa Operational
90 days ago
100.0 % uptime
Today
SPEI Operational
90 days ago
99.98 % uptime
Today
Amex Operational
90 days ago
100.0 % uptime
Today
OXXO Operational
90 days ago
100.0 % uptime
Today
Perú Payment Processing Operational
90 days ago
99.99 % uptime
Today
Niubiz (Visanet) Visa Operational
90 days ago
100.0 % uptime
Today
Niubiz (Visanet) Mastercard Operational
90 days ago
100.0 % uptime
Today
Izipay (Procesos MC) Mastercard Operational
90 days ago
99.98 % uptime
Today
Izipay (Procesos MC) Amex Operational
90 days ago
99.98 % uptime
Today
Izipay (Procesos MC) Visa Operational
90 days ago
99.98 % uptime
Today
Pago Efectivo Operational
90 days ago
100.0 % uptime
Today
Partners Operational
Perú Payment Processing ? Operational
Argentina Payment Processing ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance
NIUBIZ Scheduled Maintenance Oct 7, 2024 02:00-04:00 GMT-05:00
Dear customer,

The payment processing Network in PERU, NIUBIZ, has scheduled a maintenance on its platform that will affect our services on Payu , consequently, transactions made with this means of payment during that period of time will be rejected. any related incidents after maintenance will be opportunity reported..



Duration: 2 hr
Expected behaviour: Unavailability of service / degradation of service.

Sincerely,
PayU customer service.
Posted on Oct 04, 2024 - 12:30 GMT-05:00
IZIPAY Scheduled Maintenance Oct 8, 2024 00:00-00:30 GMT-05:00
Dear customer,

The payment processing Network in PERÚ, IZIPAY, has scheduled a maintenance on its platform that will affect our services on Payu , consequently, transactions made with this means of payment during that period of time will be rejected. any related incidents after maintenance will be opportunity reported..

Duration: 30 Minutes
Expected behaviour: Degradation of service.

Sincerely,
PayU customer service.
Posted on Oct 03, 2024 - 15:55 GMT-05:00
KLAP Scheduled Maintenance Oct 9, 2024 03:00-03:30 GMT-05:00
Dear customer,

The payment processing Network in CHILE, KLAP, has scheduled a maintenance on its platform that will affect our services on Payu , consequently, transactions made with this means of payment during that period of time will be rejected. any related incidents after maintenance will be opportunity reported..



Duration: 30 minutes
Expected behaviour: Unavailability of service

Sincerely,
PayU customer service.
Posted on Oct 04, 2024 - 21:19 GMT-05:00
NIUBIZ Scheduled Maintenance Oct 10, 2024 02:00-04:00 GMT-05:00
Dear customer,

The payment processing Network in PERU, NIUBIZ, has scheduled a maintenance on its platform that will affect our services on PayU , consequently, transactions made with this means of payment during that period of time will be rejected. any related incidents after maintenance will be opportunity reported..



Duration: 2 hours.
Expected behaviour: degradation of service.

Sincerely,
PayU customer service.
Posted on Oct 04, 2024 - 12:37 GMT-05:00
Past Incidents
Oct 5, 2024

No incidents reported today.

Oct 4, 2024

No incidents reported.

Oct 3, 2024
AMEX Scheduled Maintenance
Completed - The scheduled maintenance has been completed.
Oct 3, 05:00 GMT-05:00
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 2, 22:00 GMT-05:00
Scheduled - Dear customer,

The payment processing Network in MEXICO and ARGENTINA, AMEX, has scheduled a maintenance on its platform that will affect our services on Payu , consequently, transactions made with this means of payment during that period of time will be rejected. any related incidents after maintenance will be opportunity reported..



Duration: 7 Hours
Expected behaviour: Unavailability of service / degradation of service.

Sincerely,
PayU customer service.
Sep 18, 21:10 GMT-05:00
PAYU platform Scheduled Maintenance
Completed - The scheduled maintenance has been completed.
Oct 3, 01:59 GMT-05:00
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 2, 23:59 GMT-05:00
Scheduled - Dear Customer

As part of the continuous improvement process of our platform, we have scheduled a maintenance window with the following characteristics:

Duration: 2 Hours
Expected behaviour: Unavailability of service

Sincerely,
PayU customer service.
Sep 27, 09:30 GMT-05:00
PAYU platform Scheduled Maintenance
Completed - The scheduled maintenance has been completed.
Oct 3, 00:20 GMT-05:00
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 2, 23:59 GMT-05:00
Scheduled - PayU LATAM, as part of the continuous improvement process of our platform, we have scheduled a MAINTENANCE WINDOW that will affect the next services of the payu platform, this window will have a duration of 20 minutes,having an unavailability for each service of 5 minutes, TRANSACTIONAL affectaction Won't be presented , our Operations team will be monitoring the platform during the maintenance.


Impact : Unavailability of merchant panel, checkout, checkout biz and API Services
Date: 02/10/2024
Maintenance Duration: 20 minutes
Expected behavior: Unavailability with Merchant Panel, API Services

Affected Components:
00:00 - 00:05 Merchant Panel
00:05 - 00:10 Checkout
00:10 - 00:15 Checkout(Biz)
00:15 - 00:20 API Services

We will be informing you via email if there is any change during the maintenance.

Thank you,
PayU Operations Team
Sep 27, 18:17 GMT-05:00
Oct 2, 2024
SANDBOX PAYU platform Scheduled Maintenance
Completed - The scheduled maintenance has been completed.
Oct 2, 22:01 GMT-05:00
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 2, 20:00 GMT-05:00
Scheduled - Dear Customer


As part of the continuous improvement process of our platform, we have scheduled a maintenance window with the following characteristics:


Duration: 2 Hours
Expected behaviour: Unavailability of service

Sincerely,
PayU customer service.
Sep 27, 09:28 GMT-05:00
MOVII in COLOMBIA Scheduled Maintenance
Completed - The scheduled maintenance has been completed.
Oct 2, 06:00 GMT-05:00
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 2, 05:00 GMT-05:00
Scheduled - Dear customer,

The payment processing Network in COLOMBIA, MOVII, has scheduled a maintenance on its platform that will affect our services on PayU , consequently, transactions made with this means of payment during that period of time will be rejected. any related incidents after maintenance will be opportunity reported..

Duration: 1 Hour
Expected behaviour: degradation of service.

Sincerely,
PayU customer service.
Sep 25, 09:49 GMT-05:00
CREDIBANCO Scheduled Maintenance
Completed - The scheduled maintenance has been completed.
Oct 2, 02:30 GMT-05:00
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 2, 02:00 GMT-05:00
Scheduled - Dear customer,

The payment processing Network in COLOMBIA, CREDIBANCO, has scheduled a maintenance on its platform that will affect our services on Payu , consequently, transactions made with this means of payment during that period of time will be rejected. any related incidents after maintenance will be opportunity reported..



Duration:
Expected behaviour: Unavailability of service / degradation of service.

Sincerely,
PayU customer service.
Sep 30, 16:45 GMT-05:00
Oct 1, 2024
Degradation with Payment CREDIBANCO COLOMBIA
Resolved - Dear Customer,



The incident has been resolved, CREDIBANCO in COLOMBIA for the PayU platform in the last 19:22 minutes is operating.



Sincerely,
PayU customer service.
Oct 1, 20:03 GMT-05:00
Investigating - Dear Customer



Since 18:45 GMT - 5 we are having problems with CREDIBANCO in COLOMBIA for PayU platform, declined transactions increased with response codes like ENTITY_DECLINED, which indicates that we present a transactional degradation, however, the network does not present a total drop. We are working together with our Support Team to get a quick solution.



A SMALL subset of our customers may be experiencing failed / declined transactions, we apologize for any inconvenience this may be causing.



Sincerely,
PayU customer service.
Oct 1, 19:21 GMT-05:00
Incident with Payment TRANSBANK in CHILE
Resolved - Dear Customer,



Since the 10:20 GMT - 5 the problem has been solved, TRANSBANK in CHILE for the PAYU platform is operating



Stability on the part of the network is confirmed and normality in transactionality is evidenced.



Sincerely,
PayU customer service.
Oct 1, 10:35 GMT-05:00
Investigating - Dear Customer



Since 10:20 GMT - 5 we are experiencing problems with TRANSBANK in CHILE for the PayU platform. Transactional fall is evident. We are in contact with the network through support channels and working together with our Support Team to obtain a quick solution, we continue monitoring.



Sincerely,
PayU customer service
Oct 1, 10:30 GMT-05:00
MOVII in COLOMBIA Scheduled Maintenance
Completed - The scheduled maintenance has been completed.
Oct 1, 06:00 GMT-05:00
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 1, 05:00 GMT-05:00
Scheduled - Dear customer,

The payment processing Network in COLOMBIA, MOVII, has scheduled a maintenance on its platform that will affect our services on PayU , consequently, transactions made with this means of payment during that period of time will be rejected. any related incidents after maintenance will be opportunity reported..

Duration: 1 Hour
Expected behaviour: degradation of service.

Sincerely,
PayU customer service.
Sep 25, 09:47 GMT-05:00
Sep 30, 2024

No incidents reported.

Sep 29, 2024
Degradation in tokenization service
Resolved - This incident has been resolved.
Sep 29, 14:09 GMT-05:00
Update - Dear Customer

We've already resolved the issues with our tokenisation service, Transactions made with Tokenised Cards are now being processed normally.

Our team worked with our support team to get a quick fix, we sent to you apologises for any inconvenience this may have caused.

Sincerely,
PayU customer service.
Sep 29, 14:09 GMT-05:00
Investigating - Dear Customer

We are experiencing issues with our tokenisation service, Transactions made with Tokenised Cards may be declined.

We are working with our support team to get a quick fix, we apologise for any inconvenience this may be causing.

Sincerely,
PayU customer service.
Sep 29, 12:37 GMT-05:00
Sep 28, 2024

No incidents reported.

Sep 27, 2024

No incidents reported.

Sep 26, 2024

No incidents reported.

Sep 25, 2024

No incidents reported.

Sep 24, 2024
Degradation with Payment PRISMA ARGENTINA
Resolved - Dear Customer,



Since 05:28 the incident has been resolved, PRISMA AR in Argentina for the PAYU platform is operational and functional



Sincerely,
PayU customer service.
Sep 24, 05:36 GMT-05:00
Investigating - Dear Customer



Since 05:15 GMT - 5 we are having problems with PRISMA in ARGENTIINA for PayU platform, transactions increased with response codes like NOT_ACCEPTED_TRANSACTION, which indicates that we present a transactional degradation, however, the network does not present a total drop. We are working together with our Support Team to get a quick solution.



A subset of our customers may be experiencing failed / declined transactions, we apologize for any inconvenience this may be causing.



Sincerely,
PayU customer service.
Sep 24, 05:26 GMT-05:00
AMEX Scheduled Maintenance
Completed - The scheduled maintenance has been completed.
Sep 24, 05:00 GMT-05:00
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 23, 22:00 GMT-05:00
Scheduled - Dear customer,

The payment processing Network in MEXICO and ARGENTINA, AMEX, has scheduled a maintenance on its platform that will affect our services on Payu , consequently, transactions made with this means of payment during that period of time will be rejected. any related incidents after maintenance will be opportunity reported..



Duration: 7 Hours
Expected behaviour: degradation of service.

Sincerely,
PayU customer service.
Jul 14, 07:30 GMT-05:00
Sep 23, 2024
Degradation with Payment KLAP CHILE
Resolved - Dear Customer,

Since the 10:48 GMT - 5 the problem has been solved, KLAP in CHILE for the PAYU platform is operating

Stability on the part of the network is confirmed and normality in transactionality is evidenced.

Sincerely,
PayU customer service.
Sep 23, 11:06 GMT-05:00
Investigating - Dear Customer


Since 10:40 GMT - 5 we are having problems with KLAP in CHILE for PayU platform, declined transactions increased with response codes like NOT_ACCEPTED_TRANSACTION, which indicates that we present a transactional degradation, however, the network does not present a total drop. We are working together with our Support Team to get a quick solution.


A SMALL subset of our customers may be experiencing declined transactions, we apologize for any inconvenience this may be causing.



Sincerely,
PayU customer service.
Sep 23, 10:48 GMT-05:00
REDEBAN Scheduled Maintenance
Completed - The scheduled maintenance has been completed.
Sep 23, 03:59 GMT-05:00
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 22, 23:59 GMT-05:00
Scheduled - Dear customer,

The payment processing Network in Colombia, REDEBAN , has scheduled a maintenance on its platform that will affect our services on Payu , consequently, transactions made with this means of payment during that period of time could be rejected. any related incidents after maintenance will be opportunity reported..


Duration: 4 hour
Expected behaviour: Degradation of service

Sincerely,
PayU customer service.
Sep 20, 22:43 GMT-05:00
Sep 22, 2024
ACH-PSE Scheduled Maintenance
Completed - The scheduled maintenance has been completed.
Sep 22, 03:00 GMT-05:00
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 21, 21:00 GMT-05:00
Scheduled - Dear customer,

The payment processing Network in COLOMBIA, ACH-PSE, has scheduled a maintenance on its platform that will affect our services on Payu , consequently, transactions made with this means of payment during that period of time will be rejected. any related incidents after maintenance will be opportunity reported..



Duration: 6 Hours
Duration intermittence: (21:00 to 00:00) for 3 hours
Duration Unavailability of service: (00:00 to 03:00) for other 3 hours
Expected behaviour: Degradation of service.

Sincerely,
PayU customer service.
Aug 26, 17:50 GMT-05:00
Sep 21, 2024
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