Resolved -
The issue has been successfully resolved and all the services are once again operational.
Start (UTC): 26 October 14:47
End (UTC): 26 October 17:45
Impact: Issues using WhatsApp, SMS, Email and Customer Portal services
Oct 26, 17:07 UTC
Monitoring -
A fix has been implemented and we are monitoring the results.
Oct 26, 16:58 UTC
Update -
We are continuing to work on a fix for this issue.
Oct 26, 16:37 UTC
Update -
This incident is also affecting Email, SMS and WhatsApp.
Oct 26, 16:36 UTC
Identified -
Our team has identified the cause of the issue and they are currently working on a fix.
Oct 26, 16:26 UTC
Investigating -
We are currently experiencing issues with Customer Portal on Global (Germany) data center. You may experience issues while using Answers Moments or Conversations. Our dedicated team is already investigating this and more information will follow in the next update.
Oct 26, 15:56 UTC