Best Queue Management Software in Europe
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Compare the Top Queue Management Software in Europe as of December 2024
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What is Queue Management Software in Europe?
Queue management software lets organizations manage their waiting rooms and customer queues to streamline the appointment and waiting process. Compare and read user reviews of the best Queue Management software in Europe currently available using the table below. This list is updated regularly.
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1
Qminder
Qminder
Long queues cost businesses across the world trillions of dollars in lost sales. Customers who experience poor queuing are less likely to stay and recommend your business. Compare the performance of different locations and departments. Monitor the number of visitors waiting, average wait times, and other metrics. Give your staff the tools they need to supercharge your customer service. Recognize your team’s achievements and identify opportunities for growth. Easily measure and share performance results. Use service reports to keep track of KPIs and the effectiveness of service strategy. Eliminate in-person lines by allowing customers to join a virtual waitlist using their phones. Monitor your line in real-time. Let customers safely wait in their car, at home, or outside. Notify them when you are ready to serve them. Give customers regular updates and wait times. Make them feel like VIPs by talking to them directly and asking for their feedback.Starting Price: $429 per month -
2
TablesReady
Table's Ready, LLC
Streamline your customer flow with our SMS-powered waitlist, reservations, and queue management app for restaurants, health care providers, and many other businesses. * Customers can add themselves to your list via an embeddable widget, web page, or SMS message. Or you can turn this off. * Online reservations/appointments, customizable for restaurants, personal services, retail, entertainment, DMVs, and more. * Easily text guests when you're ready for them. Choose from a variety of customizable automated messages, or open up a 1:1 SMS chat. * Use other software for appointments? No problem. Upload reservations or use our API, then you can still manage your customer flow and messaging within our app. * Integrates with Square POS and Weebly to easily send texts when an order is ready. *No app for you or your customers to download.Starting Price: $59/month -
3
Qwaiting
Qwaiting
With Smart Queue Management system reduce customer queue time, Increase staff productivity and Deliver a delightful customer experience. We provide the solution for every business size. Qwaiting is a cloud based queue management software. While Queue Systems are designed to decrease wait times. Qwaiting does more than that: Our Queuing solutions not only generate efficiencies but enhance profitability, build a secured environment and improve the visitor experience. When the customer service is on-point, your customers will be more than glad to wait. Qwaiting allows visitors to check-in for service by phone and wait for their turn to be served. Your staff will receive all the information required to deliver the best individual customer service. Know the whole picture in real-time. From customer journey to staff performance, make better business decisions with the data we collect.Starting Price: $89 per month per location -
4
QLess
QLess
QLess specializes in queue management and appointment scheduling software. Through queue management software, customers are empowered to wait wherever they want: at home, work, or even Starbucks – instead of a crowded lobby. To begin, customers join a virtual queue online. They are given a wait time forecast and timely notifications alert customers as they move to the front of the queue. With appointment scheduling software, customers book an appointment for a future day and time. Meanwhile, you are able to accept walk-ins as schedule openings occur. As the time of the customer’s appointment approaches, QLess automatically places the customer in the virtual queue of your software. Interactive appointment scheduling software offers bi-directional communication, connecting your staff with customers. If a customer is running late, they can request more time. Likewise, your staff can notify the customer if your office is behind schedule.Starting Price: 500.00/month -
5
QueueHub
QueueHub
QueueHub is a queue management system designed to improve customer experience and operational efficiency. It allows businesses to create virtual queues, enabling customers to join a line online or through a mobile app. QueueHub then provides real-time updates on wait times and sends notifications when it's their turn. This eliminates physical lines and empowers customers to manage their time effectively.Starting Price: $0 -
6
QueueDr
Phreesia
AI Schedule Management, brought to you by QueueDr, will allow you to rebuild your medical organization quickly and safely, during, and after the pandemic. More and more health systems are turning to AI to solve business challenges and create value. Now, QueueDr is automating the filling and rescheduling of missed appointments to deliver a scalable, personalized, and productive AI Scheduling Experience across the entire health system. QueueDr's solution transforms revenue cycle management, patient access, operations, IT, and finance. QueueDr empowers health systems to provide a consumer-centric patient experience, streamlined call center operations, and achieve best-in-class physician utilization with a 100% autonomous experience. If you’re already using Appointment Accelerator and are looking to access your dashboard. Remember to bookmark the page for easy access in the future!Starting Price: $149.00/month/user -
7
Waitwhile
Waitwhile
Waitwhile is a smart waitlist and scheduling platform that helps 20000 organizations bust their lines and create awesome wait experiences. Waitwhile solves all aspects of queuing - from letting guests check in online, showing wait times and keeping everyone informed via SMS and email. Plus, a powerful API to integrate with. Forever free to use for 100 guests per month.Starting Price: $59.00/month -
8
QueueRite
QueueRite
Allow the customers more convenience while waiting for their turn, our system can send out SMS notifications as the customer's queue number is getting near. We recognize that each business is unique, so our queueing software can be configured to your specific needs. We have in-house programmers that can customize the features and functionalities of the existing QueueRite System to specifically suit the requirements of your business. The Ivant Queue Management System requires a username / password log-in as an initial security feature. The starting numbers for queuing are also randomized to further safeguard the queuing process. The QueueRite System is a browser-based application, so there is no need for software installation on the client computers. It runs on the client company’s local area network connection. QueueRite System has an Application Programming Interface (API) which provides a common ground for existing third party program of the clients to integrate seamlessly.Starting Price: $49 per month -
9
Wavetec Queue Management
Wavetec
Decrease customer wait times, improve waiting line management, and increase revenues with Wavetec’s enterprise Queue Management Solutions. Wavetec’s customer experience solutions are based on the Wavesphere Philosophy – ORGANIZE, ENGAGE & MEASURE waiting times and statistics from disconnected service areas to enhance customer experience at key touch points. Excessive queuing and waiting are among the leading causes of consumer dissatisfaction in banks, retail stores, hospitals and government institutions & Wavetec’s queuing systems solve that problem. Wavetec is one of the largest global manufacturers and suppliers of queue management systems. We have over 27 years of experience in helping organizations improve their customer flow, manage queues with virtual and linear queuing solutions, queue displays, appointment bookings, queuing apps, and visitor flow monitoring software.Starting Price: contact to get quote -
10
QManager
Mobile Queue Technologies
Increase dismissal efficiency. QManager can be downloaded on iPads and smartphones giving parents and guardians the ability to sign their children in and out from the convenience of their vehicle or the front lobby. Reduce paper, save time, and increase accountability. Increase school safety. When dismissal begins, parents and guardians can run the QManager app on their smartphones. Simultaneously, the dismissal staff will be able to see the virtual lineup on their iPads, making dismissal easier to manage. The QManager app also offers ways to keep students engaged in their classrooms during the dismissal wait time. Save time calculating billing hours for contracted or non-contracted hours. Run many other reports like attendance, absentee & historical reports. Upload your school's family data quickly with our secure script. Download our app on an iPad and manage dismissal.Starting Price: $29 per month -
11
Qmatic Experience Cloud
Qmatic
Qmatic Experience Cloud is a cloud based Customer Journey Management and Queue Management software that takes care of your visitors from booking an appointment, through the arrival and check-in, to service and feedback. Basically it is a platform to improve customer experience. Here are some examples: • Better access to service with appointment booking and self check-in • Reduced wait times and improved communication • Increased employee productivity and efficiency with advanced staff planning tools • Continuous improvements thanks to data analysis and customer feedback The product is modular and can be tailored for each organization and their visitor flow. Possibilities are for example online appointment booking, self check-in, check-in at counter or by floor staff, messaging services, mobile tickets, self service solutions, serving software, display and signage, business intelligence, customer feedback and more. -
12
JRNI
JRNI
JRNI is a platform for scheduling and managing personalized experiences at scale. With apps for facilitating appointments, virtual queuing, and events, plus industry-leading analytics, JRNI helps businesses offer remote and in-person experiences that increase revenue, profitability, and efficiency, build customer relationships, and improve customer satisfaction and loyalty. By scheduling and managing personalized services, JRNI’s platform helps businesses shift from selling products to offering one-of-a-kind experiences. Industry leaders like Urban Outfitters, Dunelm, Visions Credit Union and U.S. Bank all use JRNI to deliver personalized experiences at scale. Visit us at https://www.jrni.com -
13
VirtuaQ
Lucep
virtual queuing system promotes social distancing by eliminating wait lines by enabling customers to queue via smartphones, track queue progress & arrive at the store closest to their turn. Features / Benefits: Benefits: - Safe distance compliance - Customers can queue from anywhere, on any device. - No shared touching areas - Fully contact-less usage for customers, staff and delivery partners. - Easy setup - No hardware or software installation, 10-min setup. - Keep customers engaged - Keep customers informed with SMS and notifications.Starting Price: $850 -
14
Q Waits Business
Boolean Array
Our solutions are 100% app based. This means, you can use the business app to manage lineups while your customers use their phone to check-in to your business. Open/Close queue - Let customers check-in only when you are open. Close queue temporarily but still service to already checked-in customers, without impacting their sequence. Give flexibility to your customers to check in multiple ways. In addition to app check-in, allow users to check in by sending a TEXT (SMS) to a pre-registered number. Your customers are always updated with their position in the queue and with approximate wait times. Additional notifications sent when it is their turn for your service. Manage more one than one kiosk using the same app. Redirect customers to different kiosks based on their needs. Optimize queue flow and provide service in parallel. Get to know your customers before they arrive. Define service categories and get information at the time of remote check-in.Starting Price: $37.99 per month -
15
Skiplino
Skiplino
Skiplino is more than just a Queue Management System that allows businesses to manage customer queues smartly and swiftly. Our plan supports social distancing, eliminates touch surfaces, and combats the spread of COVID-19 by allowing customers to book appointments remotely from their mobile device. Keep your waiting areas clear and customers happy by reducing wait times. Manage your agents with real-time metrics and get to know your customers with forms & feedback. Skiplino is a queue management system that allows businesses to handle customer queues smartly and speedily. Skiplino is an intelligent and cloud-based system that can monitor data related to queues in real time, and collect customer feedback. Our cloud based software can then assess this data to speed up the performance of your agents and services. Skiplino Queue Management System records your imminent customer’s and the services they intend to use.Starting Price: $99 per location per month -
16
WaitWell
WaitWell
WaitWell's award winning Queue Management & Appointment Solution eliminates lineups and delivers people for service to the right place, at just the right time. With WaitWell, visitors can join the line from anywhere and move freely, using their wait time productively. Organizations see up to a 35% reduction in wait times and reduce walkaways by as much as 60%. WaitWell is used in medical offices, university admissions offices, retail locations, government offices and entertainment venues across North America. Anywhere people normally have to wait for service, WaitWell can help. WaitWell improves customer retention and reduces staff turnover. WaitWell is well-suited for large-scale multi-location enterprise implementations because it offers industry-leading reports and analytics and robust user permissions and data security options. WaitWell differentiates itself based on service: we offer free customized demos and outstanding training to ensure successful implementation. -
17
Phreesia
Phreesia
Patient intake software. Digital tools to help your healthcare organization succeed in a changing landscape and deliver the modern, convenient experience your patients expect. Phreesia’s automated patient intake platform engages patients in their care and gives you the capacity to do more of what matters in your organization. Healthcare organizations are successfully using Phreesia’s Intake for Telehealth solution to gather important patient information for each telehealth visit, at scale. Phreesia’s automated patient intake platform supports your organization’s digital front door strategy, engaging your patients at every step in their healthcare journey, during in-person and telehealth visits, through our native applications or our library of APIs. Create a custom patient intake management solution that engages patients in their care and gives you the capacity to do more of what matters to your organization. -
18
Bindo POS
Bindo Labs
Bindo provides solutions for the F&B, Retail, Hospitality, and other industries in today’s fast-paced and challenging business environment. With over 10,000 points of sales in 12 countries, Bindo’s solutions are helping businesses increase their revenues, profits, operational efficiency, and grow their customer base in today’s challenging world. Everything you need in order to run your business smoothly and effectively. Automatic and clever - Bindo Smart Register helps increase your sales by recommending relevant products to your customers. During checkout, special discounts and promotions will appear to generate opportunities to upsell. Bindo helps manage the supply chain from the purchase order to stock transfer processes across multiple stores. Advanced features such as ingredient tracking module improves cost control while automatic notifications on low stock ensure that you will never run out of stock. -
19
QueuePad
QueuePad
Your customers can scan a QR Code displayed in your store front, or browse to a web URL, to join the queue themselves using their mobile phones. No need for Customers to download and install any mobile app, they just need to use their own mobile phone's built- in web browser. The queue status web page will keep the Customers informed and updated on their queue status. Our QueuePad mobile app helps in practicing social distancing and keeping your customers and staff safer. List of Customers currently in queue. The arrival time and waiting time length is shown, any customer notes are also shown. The phone icon when clicked allows a phone call or SMS to this customer. The list of Services, each of which is an independent customer queue. A maximum of 3 Services can be configured. The software can automatically send SMS notifications for each Customer once their queue reaches the Nth position. This service will require a valid SMS Gatewar API account and internet Wifi connection.Starting Price: $19.99 per month -
20
piLOBI
Paraminfo
piLOBI is a one-stop visitor management system for your workplace reception management. Visitor check-ins using paper logbooks are a thing of the past. piLOBI is an intelligent solution and a regular step up from the traditional lobby management system. Monitoring and maintaining a massive flow of visitors at a time can prove to be a daunting task for security guards. Modernize your reception with all new piLOBI digital visitor management software. The digital reception system helps companies manage the large flow of visitors quickly and efficiently. With automated self check-ins, visitors can themselves enter the details, thereby eliminating the need to have a receptionist. With piLOBI, there are no more waiting times, standing in long queues, and accounts for a hassle-free visitor access management system. With piLOBI visitor management solutions, businesses are ensured of greater accountability. piLOBi helps streamline your front desk and minimizes the workload of the reception.Starting Price: $9.99/month -
21
TotalQueue
TotalQueue
Improve your level of customer service and organize their waiting experience. Our TotalQueue Software allows you to set up a Customer Queue Management process quickly and can be easily configured to your business needs! Our no risk policy allows you to download our fully functional software for free, then proceed to purchase only when the system is fully functional and you are fully satisfied. Our easy to install software will allow you to set up the queue system software in a matter of a few hours! Get a quick overview on how the TotalQueue software works via our online demo! See the main differences between our software versions and decide which one best fits your needs. Get an overview of the different components of the TotalQueue Customer Management System. Each part of the software system has it's own specific function.Starting Price: $195 one time payment -
22
Queueme
Queueme Technologies
Queues are interesting. While it can be heartening to see people lining up in long queues for your services or products, it may also make people disappointed by the slightest of chaos and the long and unpredictable wait times. What if you get empowered to measure and control the flow at your business and reduce the chaos? How would it be if you could see a centralized dashboard with alerts and real time statistics of your entire business's flow? If you have been using old-fashioned methods such as physical management and sign-in sheets to control queues, then it is high time you update to a queue management software. Modern queue management software like that of Queueme's can be customized as per the nature and requirements of the business. Moreover, by using a cloud based software the stakeholders would have access to organization-wide data and analytics at their fingretips, which may open newer possibilities for deploying data science at your organizaiton.Starting Price: $57 per month -
23
Qmatic Orchestra
Qmatic
Regardless of whether you need a system for smooth queue management or a robust platform for omni channel customer journey management - Qmatic Orchestra 7 is the solution. Take care of your visitors already before they arrive - with Orchestra 7 you can offer both online appointment booking and mobile tickets. Once on your premises you may opt to allow for check-in via a self-service kiosk, a reception or offer both and let your visitor decide which method to use. Finally, when the visit is over, Orchestra 7 also lets you reach out and ask for customer feedback in order for you to learn more and stay in touch with your visitors. Thanks to its modular design Orchestra 7 may be tailored to suit your specific needs, with regards both to functionality, number of branches and amount of users. And, as your needs change, Orchestra offers all the flexibility need to adapt. -
24
Qtrac
Qtrac
A world-leading queue management system. Qtrac® is a cloud-based virtual queuing and appointment scheduling platform. Thousands of customers are queued by Qtrac every day. Learn why both small businesses and the nation’s largest enterprise companies choose Qtrac. It’s no secret that customers hate to wait. Discover how virtual queuing puts customers back in charge, increasing satisfaction and boosting brand loyalty. Eliminate lines and crowds with virtual queuing. Easily manage visitors plus gain insights into their needs prior to serving them. Control and manage workload and occupancy to maximize efficiency. Manage capacity with appointment scheduling. Engage and connect with mobile queuing. Communicate directly with customers for the ultimate personalized experience. Eliminate customer frustration and improve brand loyalty. Appointment reminders keep customers on time and reduce no-shows. Wait-time notifications offer marketing and advertising opportunities.Starting Price: $216.90 per month -
25
GoTime
GoTime
GoTime’s smart queue management system is a complete customer experience betterment product. It provides every needed ability for service-providing organizations, mainly enterprises, that desire a quickly integrated, customer flow efficient, comfortable and customer focused service flow. GoTime is designed to be used by everyone. It can be integrated with any system, and to be used or managed by any person out there. No technical knowledge necessary just plug&play. With GoTime you can feel comfortable that your business will run smoothly. Let our system digest the data gathered from your business and let you of future event and irregularities. You will have the power of state of the art machine-learning algorithms in the palm of your hand which will analyze the data from past events that took place in your business. Predict future events like: overcrowding, long delays or even the arrival of a customers with special needs. Get notified. And get prepared. -
26
Most customers wait for a long time in branches and get the worst experience from this. eBSEG Mobile Queuing Solution is a great option for businesses that want to minimize customer wait time inside the branch and improve customer satisfaction. eBSEG Queuing solution is designed to give your customers the ability to : - Check which branch is empty/crowded thus making people load balance on branches a lot better. - Book a queue number before moving to the branch and moving to the branch only when they are needed. - Get notifications of the current queue number in the line & estimated time for your queue number. eBSEG Queuing solution is designed to work with your current queuing and integrate with your current infrastructure. we do NOT ask you to throw your current Queuing solution investment, but we just need to integrate with it in cooperation with your current traditional queuing solution provider.
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27
Queue.best
Queue.best
Now you can keep the waiting rooms organized in your facility or clinic and gain customer satisfaction by reducing waiting time. Manage customer service staff with real time reports, and get to know your customers more with the best customer queuing system. Queue.best features several systems, including two Online (Greater/Huge) and Offline (First/Solo). -
28
Qline
Advanced Kiosks
Waiting is painful for everyone. It causes anxiety for your visitors by taking away the control they have over how they spend their time. It causes stress for your team as they are the ones processing paper forms, answering repetitive questions all the while trying to provide the best customer service they can for an incredibly busy office. With traditional queuing, visitors check-in at a front desk, fill out a form and then they wait to be called. It sounds simple enough, and it has been the way things have worked for many years, but is it the best way? These are things that add up quickly in a busy office and lead to either a long line of unhappy visitors, or a handful of very busy agents. In most cases – both. It comes as no surprise then that long waits and inefficient processes are harmful to all organizations. As we move further into the fast paced future of near instant technology, what was considered efficient yesterday, is sluggish today. -
29
GuestQueue
GuestQueue
GuestQueue is the best guest list management software available. We specialize in guest lists, and guest lists only. No ticketing, no seating charts, just the fastest, easiest guest check-in around. We know how important it is to get guests in the door quickly - especially on busy nights or during large events. The faster guests get through the line, the faster they’re inside and enjoying everything your club or event has to offer! Checking guests into a nightclub or event has never been easier. All you have to do is find the name and tap a box. That’s it! Want to make it even faster? Use the code scanner and skip the search altogether! GuestQueue works on any device - without having to download an additional app. It even works on multiple devices at the same time without slowing down the system! Smart phone, laptop, tablet, no matter what device you want to use, checking in your guests is always quick and easy. -
30
Q-Flow
Q-Nomy
Q-nomy's vision is to make the most of every customer visit: more sales, greater customer satisfaction, and better experience. We believe the way to achieve this vision is by delivering true end-to-end Customer Experience Optimization. Customer Experience Optimization is a solution that tailors the individual customer's journey across digital and physical service channels; it’s a solution tailored to meet the customer's personal background, expectations and needs. Customer Experience Optimization enables the business to simultaneously leverage the customer journey for deepening customer engagement and offering more products and services, while delivering personalized interaction across all channels. We're realizing this vision with ever increasing perfection by continuous development and evolution of our flagship product, Q-Flow.