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Audience

Companies of all sizes that want to create beautiful forms without coding

About Zoho Forms

Simplify data collection with online forms. Create forms, share them online, receive instant alerts, and efficiently manage your data with our integrated apps. Take a deep breath and focus on your business while Zoho Forms handles it all for you! Create beautiful forms without having to code. Our feature-rich form builder software, with 40 field types, customizable themes, situation-specific templates, and a simple user interface, helps you create beautiful, functional forms for all your needs. Embed forms on web pages and engage with your website visitors. Share links on social media or to a target audience via email campaigns. Let your forms reach a wider audience or keep them private within a closed organization. Trigger conditional alerts via email whenever a new record is submitted or updated. Include attachments and keep all concerned people in the loop. Receive instant updates on chat platforms where your teams can work collaboratively.

Pricing

Starting Price:
$10.00 per month
Pricing Details:
Or $8 per month if paid annually
Free Version:
Free Version available.

Integrations

Ratings/Reviews - 24 User Reviews

Overall 4.4 / 5
ease 4.8 / 5
features 4.6 / 5
design 4.5 / 5
support 4.5 / 5

Company Information

Zoho
Founded: 1996
India
www.zoho.com/forms/

Videos and Screen Captures

Zoho Forms Screenshot 1
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Product Details

Platforms Supported
SaaS
iPhone
iPad
Android
Training
Documentation
Live Online
Support
Phone Support
Online

Zoho Forms Frequently Asked Questions

Q: What kinds of users and organization types does Zoho Forms work with?
Q: What languages does Zoho Forms support in their product?
Q: What kind of support options does Zoho Forms offer?
Q: What other applications or services does Zoho Forms integrate with?
Q: Does Zoho Forms have a mobile app?
Q: What type of training does Zoho Forms provide?
Q: How much does Zoho Forms cost?

Zoho Forms Product Features

Forms Automation

Approval Process Control
Archiving & Retention
Collaboration
Document Indexing
Drag & Drop
Full Text Search
Remote Document Access
Rules-Based Workflow
Text Editing
Version Control

Online Form Builders

Assign Roles / Permissions
Collaboration Tools
Conversational Forms
Data Tables
Drag & Drop / No Code
Export to PDF
Import Existing Forms
Mobile Forms
Offline Forms
Pre-made Templates
Quizzes / Questionnaires
Reporting / Data Visualization
Signup Forms
Surveys
Artificial Intelligence
HIPAA Compliant
  • Marina T.
    Marketing Director
    Used the software for: 2 Years
    Frequency of Use: Weekly
    User Role: User
    Company Size: 26 - 99
    Design
    Ease
    Features
    Pricing
    Support
    Probability You Would Recommend?
    1 2 3 4 5 6 7 8 9 10

    "Building customer relationships through the power of Zoho Forms"

    Posted 2024-11-26

    Pros: It is by far the most inclusive form tool on the market, with many options to customize and really make the form look like it reflects our organization's mood. The ability to select from multiple themes that adapt to different needs and the ability to manually customize each form is something that can change the entire perspective of a form and make it look really professional, which is possible with this tool. Besides from that, it's also possible to customize the branding of the form by adding the logo and colors of our organization to match, and also add any additional messages that are needed depending on the type of form we are making. When creating the form itself, I like that it considers every possibility and gives you many options to properly build a professional form that keeps in mind every question that you need to ask. I specially like to use the multiple pages option because when it's such a long form, the client can become bored and not answer, but when it's turned into multiple pages, it gives them the option to complete things section by section. When sharing the forms, I like that there's an option to create an email campaign to send to multiple people with its integration to many email campaign apps.

    Cons: I think that in general, Zoho Forms is such a complete software that is hard to find any dislikes at all, it has become some of the most used tools in my work routine, but because of this, and the data collected in the program, the storage space can run out quickly. If you have one of the higher pricing plans I don't think that there's anything to worry about, but for those in the mid-tier plans, it's important to make sure that you have enough storage space before launching a form to the public, because you can potentially lose any data tied to it if there's not enough storage. Another thing that I don't like is that reaching out to customer service feels almost impossible because they take a long time to reach back.

    Overall: There is a number of cases in which we use Zoho Forms in our organization, be it to ask for feedback from our recent customers in regards to their experience with our agents, and to require additional information from our customers for their house buying and selling process, which is needed to improve their experience and make it as personalized as possible. Undoubtedly, Zoho Forms is a good platform to build any type of forms that your business requires because it gives you that ability to consider every question and cater it carefully to your public. It has allowed us to build a closer relationship with clients through simple yet powerful questions that help us get to know their situation better, and not only that, but it has also helped us in basically simplifying client information and converting that data so that we can use it for our CRM tools.

    Read More...
  • Yasser P.
    Sales Manager
    Used the software for: 2 Years
    Frequency of Use: Weekly
    User Role: User
    Company Size: 500 - 999
    Design
    Ease
    Features
    Pricing
    Support
    Probability You Would Recommend?
    1 2 3 4 5 6 7 8 9 10

    "Simple to use form builder."

    Posted 2023-04-04

    Pros: Zoho Forms is very useful because it is easy to use and has a variety of features to customize your forms. You can add different types of fields such as text, number, date, file upload, signature, etc. You can also use form and field rules to set conditional logic, validation, and calculations for your forms. It has a responsive layout that adapts to any device and screen size. You can also preview your forms on different devices before publishing. Mobile apps let you create and access your forms on the go, even when you're offline. You can also capture data using QR codes, barcodes, or NFC tags.

    It can be very well integrated with other Zoho products, such as CRM, Campaigns, Analytics, Desk, etc. You can also connect your forms with third-party services like Google Apps, MailChimp, Zapier, etc. You can also export your data to CSV or PDF formats or use webhooks to send data to other applications.

    Supports task assignment and approval workflows for your forms. You can assign tasks to your team members, set deadlines, and track the progress of your workflows. You can also send email or SMS notifications to your respondents or approvers when a form is submitted or approved.

    Zoho Forms has a free plan that allows you to create forms and submissions per month, they are not a huge number, but it can be useful to try out this platform. Paid plans are affordable and offer more features and storage. You can also get Zoho Forms as part of Zoho One, which provides access to all Zoho products for one price.

    Cons: Zoho Forms has some limitations in terms of design and customization. You can't change the font size or color of your form fields, or add custom CSS or HTML code to your forms. The themes and templates are also limited and not very attractive.

    Zoho Forms does not have some advanced features that other form builders offer, such as payment integration, file upload limit, survey logic, etc. You may need to use other tools like Zoho Survey or Zoho Creator for more complex forms or surveys.

    Customer support and documentation becomes a bit inefficient and problematic to get solutions. The support team isn't very responsive or helpful and the documentation isn't very clear or up to date either. You may need to rely on online forums or community resources for help.

    Overall: Zoho Forms is a good online form builder that offers many features and integrations at a reasonable price. It is easy to use and has a responsive design that works well on any device. It is also part of the Zoho ecosystem, which gives you access to other useful products and services. However, Zoho Forms may not be suitable for more advanced or complex forms or surveys that require more customization or functionality. You may need to look at other alternatives if you need more design options or features like payment integration or survey logic. Overall, Zoho Forms is an excellent tool for creating simple and mobile-friendly online forms with approval workflows.

    Read More...
  • Cristina B.
    Marketing Manager
    Used the software for: 2 Years
    Frequency of Use: Daily
    User Role: User
    Company Size: 1,000 - 4,999
    Design
    Ease
    Features
    Pricing
    Support
    Probability You Would Recommend?
    1 2 3 4 5 6 7 8 9 10

    "I have been able to create forms whenever I want, easily."

    Posted 2023-01-26

    Pros: Zoho Forms does allow you to collect opinions quickly and safely from any type of client, it is a very complete platform that allows you to create forms from scratch and allows you to give them an optimized design. What I liked the most about Zoho Forms are the options to protect the questions of each form, this option allows you to add mandatory fields to the forms and it is automated to detect when those questions have not been completed yet, this function is very important to keep the quality in the forms that we send to our clients and make sure that we receive the corresponding answers. I also like the way I can collect responses from these forms in real time, Zoho Forms has a built-in system to detect when a customer has completed the form, and sends an immediate alert to our email and user panel, This allows us to maintain a correct display of the answers, we can see the answers immediately and check if there are no forms with incomplete information or information with little precision regarding the question. I also love the builder that Zoho Forms has built in, this builder or editor allows me to create a form with drag and drop, this is great because I don't have to have programming or Backend or Low-code experience, just using this creator, i can make a complete form.

    Cons: One of the main problems with Zoho Forms, is that it does not have the ability to integrate with many Campaigns platforms, which can make it a bit difficult to submit forms or distribute forms to a mailing list registered in the Campaigns software and Marketing, currently it is only possible to integrate it with MailChimp and Zoho Campaigns to make use of this form submission method. Another of the deficient things within Zoho Forms is that personalized or more direct attention is not offered to people who pay for more expensive plans, currently the support system is quite deficient, they take a long time to answer a request and this can be quite discouraging to any user.

    Overall: Zoho Forms has allowed us to access a list of up to more than 100 templates, there are templates with many different designs and with custom checkboxes for each question, in addition, Zoho Forms has focused on offering perfect comfort for each of the people who complete the forms, each client can save the form and the progress of the form to continue it later. This platform has worked wonderfully for me within my company, I have been able to manage and validate customer responses in real time, I have been able to manage and view statistics for each form separately, in addition, I have been able to export all these forms in CSV format, easily and in a few seconds. I have been able to insert my company logo on each form, customize the form link, and add videos and images to each form. In conclusion, I consider that I have had a very good experience with Zoho Forms, capable of allowing me to create forms whenever I want.

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  • Chauncey P.
    CEO
    Used the software for: 1-2 Years
    Frequency of Use: Daily
    User Role: User
    Company Size: 1,000 - 4,999
    Design
    Ease
    Features
    Pricing
    Support
    Probability You Would Recommend?
    1 2 3 4 5 6 7 8 9 10

    "Zoho Forms helps me understand my customers and collect feedback."

    Posted 2022-12-16

    Pros: The main feature that I liked closest to Zoho Forms is the great facility they have when creating and editing all kinds of forms, this platform has a quite innovative form creator, which allows you to enjoy all kinds of objects, insert all types of text or images of the entire form, also with this platform it is integrated with the Canvas service; which allows me to modify the General interface of the entire platform, this customization helps me a lot, since I can customize the entire interface, customize the location of each section, customize the location of each tool and many more things, I really love the fact to be able to modify the entire platform as I wish. Another of the features that I love about cabeza forma is that it has an integrated email response automation service, which means that every time a customer has completed a form, and has placed their email address within this form, you will receive a confirmation automatically within your Kay email form has been submitted successfully, this feature is very important to me as it allows me to send a form confirmation immediately to the email of the customer who completed the form. I also like that this platform allows me to send automated reminders when the system detects that a customer has not completed the form correctly, this is a very important function since on some occasions customers put their contact information in the form but do not complete it, these function allows you to send them a reminder to finish the form.

    Cons: I never really had any kind of problem with this platform for creating forms, the process of adapting to this platform for the first time was very easy, also understanding how the platform works in general to create and submit forms. In addition, this platform has never presented any type of problem when sending forms through social networks, it has a perfect integration with all social networks, and allows collecting all kinds of opinions through those social networks, in addition, the statistics of this platform allow me to obtain individual statistics for the forms sent via social networks and via email. For now, I don't have any kind of problem with this platform, I am very happy with all the results provided so far and with the functions that this platform has performed.

    Overall: Zoho Forms has become our main service to be able to create forms for our clients, this platform allows us to create forms that help us collect client information when necessary, these forms are used in this company to be able to question our clients about the service that we have provided you in the search for and obtaining real estate properties, for which reason, each time we conclude a negotiation with a client, we will proceed to send you a form through this platform, in order to know your opinion and experience during the negotiation. Essential acid when it comes to obtaining quick opinions from all our clients, I have loved the fact of being able to receive all the responses of each form immediately when the client has completed it correctly, in addition, I have loved the fact of being able to send all my forms through social networks in full, it has been a very important function for me and it has allowed me to have opinions much more quickly. I was also fascinated with the statistics system that this platform provided me, since it has an artificial intelligence that is capable of detecting the response of all clients, and offers me a generalized result of the percentage of satisfaction that clients have had when completing each form and it also allows me to know the negativity rate of each client during the negotiation process with us, this platform that analyzes all the client's responses and gives me a general result in the statistics.

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  • Shannon J.
    Founder & CEO
    Used the software for: 2 Years
    Frequency of Use: Weekly
    User Role: User, Administrator
    Company Size: 500 - 999
    Design
    Ease
    Features
    Pricing
    Support
    Probability You Would Recommend?
    1 2 3 4 5 6 7 8 9 10

    "Facilitates data collection through forms."

    Posted 2022-12-16

    Pros: The main feature that I like about this platform is the different ways in which I can export the results of the forms. This gives me the freedom and ease of being able to decide which format to use to export, in order to take advantage of the results in different ways, such as the .CSV format which allows me to import into a database. I can also graph the exported results in this format to have a better perspective in relation to the answers I am looking for and apply the required strategies according to what was being sought with the forms.

    I like that you can work offline for the creation of forms, this was very comfortable for me and it was a great solution for those forms that are made at the moment to keep certain key questions and in case you do not have a connection at least you can have a template or base already created that once the creation of forms is finished and there is an internet connection, the form is published without problem. Another thing is that it helps to create forms without distractions since I can disconnect the connection of my device and thus not receive annoying notifications that distract from my goals when creating forms in Zoho.

    The UX is very fluid, I have not had any platform crash or slowdown. This is what I love about a platform and it is that it can be used with any OS with any feature, I have used Zoho Forms even on not very powerful computers and it has worked wonderfully. Likewise, on any device it never fails, nor does the application freeze and there are bugs, so I can trust that this platform is very stable in that aspect and that I will not have problems creating my forms and monitoring them.

    I can add any type of question, including conditional questions that lead to other questions based on the respondent's selection. This has been very useful when collecting more specific data, at least for me it has worked for the qualification or not in jobs that my company has done to know if a person had certain aspects to enter my company . So it's been very useful to be able to have this conditional questions feature and not only this but all the types of questions that can be asked with this platform within its editor.

    Zoho Forms gives me the possibility to choose from a large number of templates to start creating forms in case you don't have where to start. This was a help for me because I didn't really know how to create my forms when implementing Zoho Forms within my company, however, the templates were great for me. Also, I was able to share my own templates with my work colleagues in order to facilitate the creation of forms based on the same format.

    Cons: - I don't understand why I can't import custom fonts into Zoho Forms themes and it's disappointing as this makes it not fully customizable. So I only have the possibility to use the fonts that this platform provides me, limiting the possibility of giving it a personal touch with the fonts that we use frequently within my company. Many sites currently allow the upload of any type of font, giving the user the possibility to be more free in the design of their forms.

    - The creation of forms within mobile devices lacks certain features to make it completely the same as the browser version. This means that you do not frequently use the creation of forms within any smartphone, but rather you always have to be on the PC. I would like the Zoho Forms application for mobile devices to be complete so that I can create quick forms from the comfort of any device without having any limitations.

    - Email notifications are usually slow to arrive, as are SMS notifications. This is a bit annoying because I'm not always glued to my computer to see the forms being filled out. So if I want to know what happens with my forms I have to watch or take a moment to read the notifications and thus keep track of the posted forms.

    - You can only create forms offline through smartphones since it is not available for download for Windows or Mac. In addition, it is logically impossible to work with Zoho Forms through its website, which is the only way to access Zoho on desktop . This is a limitation since it would be nice to also have the ability to create forms offline, either through a browser extension or a Windows or Mac application.

    Overall: This tool made it easier for me to collect the data I needed within the company, since doing it manually took time and other platforms were very simple and did not generate complete reports to be able to carry out the respective analysis according to the results obtained.

    I was surprised how organized everything was when I tried this platform for the first time since I was able to easily find all the tools, so it was not very confusing to understand how Zoho Forms works, I only had small confusions when using its form builder but with the templates I was able to understand the whole structure to be able to create forms which in turn allowed me to create forms quickly, simply by adding the questions within Zoho that I had already proposed for data collection.

    Read More...
  • Jimmy E.
    Software Engineer
    Used the software for: 2 Years
    Frequency of Use: Daily
    User Role: User
    Company Size: 1,000 - 4,999
    Design
    Ease
    Features
    Pricing
    Support
    Probability You Would Recommend?
    1 2 3 4 5 6 7 8 9 10

    "Effective platform to generate very good quality forms for your clients."

    Posted 2022-11-30

    Pros: Zoho Forms is a platform that has been around at this company for about three years, one of the main reasons why we started using this software and have been using it for the last three years because it helped us create very different forms, forms with a better design, with a better design in the text fields, with a better organization in each of the questions on the form and also with a better general design, since it offers us a large number of dishes that we could use for the creation of each form. In addition, I also liked that this platform has a payment system integrated into each form, this was very helpful since we could use it when we needed to collect money from a subscription or a service offered in the forms. This platform allowed us to associate a payment mechanism payment to receive credit or debit card payments from all customers who will complete our forms, the payment system charges a very low commission, therefore, it is very convenient to use it in any company. Another thing that I liked about this platform is that the editor is very interactive, since they work with the drag and drop mechanism, which allows you to deal with any type of text or any type of question or questions within the form that is displayed. you are doing, in addition, you can modify up to more than 30 designs each text field that is inside the form, that helps a lot to be able to vary the design when necessary.

    Cons: Within my experience with this platform, I have only had two problems. The main negative thing about this platform is how it works with our advertising campaigns service. When we started using this platform, we thought that we could send these forms through our registered Mailchimp list, without However, this function sometimes works correctly and sometimes not. On several occasions we have tried to send some forms through a mailing list and contacts that we have registered within our advertising campaign platform, but in the vast majority of cases we have not been successful. , this function does not work correctly. Another of the negative things about this platform regarding the function that allows you to convert a form into a PDF file, since this process takes a long time, I have tried on several occasions to convert one of our forms into a PDF file to transfer it to my client by email email or removable drive, and I really had to wait up to 10 minutes for the conversion of that form to be processed, I do not recommend the function of converting forms to PDF files at all.

    Overall: Despite the limitations that I had within this platform with the system for converting forms to PDF files and also the problem I had with the integration of this system with our advertising campaign system, I consider that I have had an extremely complex experience, which It has helped me to correctly understand the progress in this form, the main panel has a board view, which allows me to understand how many answers are left for a form to be completed, in addition, it is now a board view, it allows me to organize all the forms using shipping date. I really liked the experience I had with this platform, it helped me a lot to obtain a quick response from our clients, in addition, it allowed me to offer our clients a much more optimal design when completing the forms, we were also able to fully customize our brand and place our logo inside the form, in addition, we managed to permanently edit the link of each form, placing the link of our company website, so that our customers feel more confident to fill out that form, I really loved the great customization features that this platform had, I loved it, it allowed me to create very complete forms and send them to clients through various ways.

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  • Joseph T.
    CEO
    Used the software for: 1-2 Years
    Frequency of Use: Daily
    User Role: User
    Company Size: 1,000 - 4,999
    Design
    Ease
    Features
    Pricing
    Support
    Probability You Would Recommend?
    1 2 3 4 5 6 7 8 9 10

    "Reliable platform to create forms and manage them statistically."

    Posted 2022-11-10

    Pros: Zoho Forms has become a very important platform for all companies mainly because it is the main mechanism to obtain opinions from our clients, as well as it has allowed us to obtain various responses to a questionnaire prepared for all our clients. This platform is capable of collecting all kinds of response information, you can make a form with all the pages you want, all the answers will be saved. Next, I will mention the positive things that this form platform has.

    1.- The main feature that I liked about this platform is regarding the wide variety of templates available for all forms. When creating a form, when the user views the left part of the panel, they will find access to a large number of templates, all these templates are usable in the free version of the platform and in the paid version, it is important to highlight that there are some templates that are only available in the paid version but that have a much more optimized design. The templates offered within this platform have an incredible quality, in addition, they are fully customizable and you can enter all the information questions that you want within this form.

    2.- The second thing that I have loved about the platform is the answer auto-saving system, for example, if you are making a form as a client, all the answers that you place inside that form will be automatically saved along with the address of your computer, therefore, when you re-enter that form to finish completing the commas, all the answers previously placed will be displayed by the client. I love this auto-save system very much, as it protects customers from any type of error that makes them leave the form they are completing. This allows customers to complete the form whenever they want.

    3.- The third thing that I liked about this form creation platform in the response obtaining system, this system is capable of offering us a visualization of all the responses that the clients are placing in real time, for example, If at this moment a client is completing a form that we have sent, all the answers can be viewed by my work team in real time, this helps us to ensure that the clients are completing the form correctly. It is important to highlight this advantage since there are some other platforms where you have to wait additional time for the answers to be processed, not on this platform, all the answers are automatically visible in our main panel.

    4.- The fourth thing that I have been told about this platform is the artificial intelligence system for statistics, this system is capable of offering us complete statistics and graphs that determine the effectiveness of our forms, it is capable of offering a visualization wide range of the reception rate of each of the forms, it is also capable of studying the response rate of our clients. Depending on each form, artificial intelligence performs a study which determines the growth or decline of our forms and the traffic generated. This statistical system allows us to understand the growth that the traffic in the forms has been having.

    5.- The last thing that I liked about this platform is that it has offered me a system of compatibility and immediate connection with all our social networks, therefore, generate a form within this platform and transfer it to our social network to publish it in the afternoon simple, when publishing a form or sending it to a client, the platform offers us the possibility of sending it to our linked social networks with a simple button, in addition, we can also send this form by email using the same platform, without the need for a separate input tray.

    Cons: Zoho Forms is a very complete platform when it comes to offering functionalities for the creation of forms, this platform helps a lot to manage all kinds of forms and to manage those of tomorrow easily, it offers a very complete set which will help you to statistically understand the growth of traffic from your forms, however, I will also mention some negative things about this platform.

    1.- One of the main negative things that I have noticed about this platform is how limited the free version is. This platform offers a free version for a limited time, however, access to the vast majority of functionalities is very short, offering only a small access to some of the functions of this platform, in addition, it is not possible to create the table of five forms at the same time, you also can't connect your social networks to send some forms through a direct connection. I consider that this free version is quite limited with respect to the functions that it offers, I consider that it should be much more complete to offer the correct expectations to the users.

    2.- The cheapest plan within this platform has a really high price compared to other platforms that are much simpler but also offer a system of forms, I believe that it is the platform that should offer much more accessible plans depending on the amount of contacts they have for the forms. Make various comparisons between this platform and another form creation platform, and it is important to highlight that this platform has many more expensive plans than other platforms, it offers really complete plans with valuable functions for editing, administration and statistics, but its prices are very high .

    3.- The third negative thing about this platform is regarding its application for mobile phones. This application is used on several occasions, and at no time have I liked the experience I have had within it, I consider that it is a rather uncomfortable application to use, which is not capable of offering exact statistical details of the progress of each created form . I believe that to view much more complete statistics and graphs that help you understand the progress of your form, you should use the desktop version, as it offers a more comfortable experience.

    Overall: Zoho Forms is a platform that has proven to have the ability to manage several forms simultaneously, currently our company uses this platform to generate forms for our clients, within these forms we ask various questions about our services and about the services they want Seeing the clients in our company, this platform has been key to correctly interrogating each of those clients, and to correctly understanding what they want for our company. I am quite satisfied with the results obtained with this platform, the experience that I have obtained with the computer version has been quite good, but I consider that the experience within my mobile device should improve a lot, since using this application made me uncomfortable and I do not know You can correctly view the progress of each form. Previously, we created forms with Google Forms, however, now we prefer this platform as it has offered us a wide variety of fully customizable templates that give our forms a much more optimized touch.

    Read More...
  • Eolimary P.
    CEO
    Used the software for: 1-2 Years
    Frequency of Use: Daily
    User Role: User
    Company Size: 500 - 999
    Design
    Ease
    Features
    Pricing
    Support
    Probability You Would Recommend?
    1 2 3 4 5 6 7 8 9 10

    "Collection of forms made easy with easy setup for all users."

    Posted 2022-09-22

    Pros: Zoho Forms has been a primary platform when it comes to obtaining the opinions of our clients, this platform allows us to design all kinds of forms, with various questions and simple selection questions, which help to obtain specific opinions from your potential clients. The first thing that I like about this platform is that it offers a wide variety of dishes, this template can be applied to change the entire theme that your form is using, these templates help improve the general design of the form, in addition, they also change the text fields. The second thing that I love about this platform is that it fully syncs with various important services, such as Gmail, Outlook and much more, these integrations allow you to send the forms in various ways, you can send it through Messenger, or you can send it directly through a integrated email, this function is very important since you can send the form to your clients in a simple way. The third thing that I like about this platform is that you can see the response in real time, within the main panel of the platform you will be able to see the form that you have sent to your clients separately, so you will be able to know the responses of each one of them within the submitted form.

    Cons: Zoho Forms Offered quite a good experience, moreover, it provided perfect tools to develop forms of very good quality, however, it is also important to mention that several negative things have happened about this platform. The first negative thing is that you cannot remove the watermark or the logo of the platform, at no time can you modify the logo that appears in the forms, it would be quite good to remove this logo and you can replace it with our company logo, this It would make customers much more confident when completing this form, since our company logo would appear. Another negative thing is that this platform does not allow you to modify the form link, so every time someone is going to enter a form, they will know that we have created it with Zoho Forms. The third negative thing about this platform is that the free trial period is very limited, it allows you to create a limited number of forms, so you will not be able to test the platform to its full potential.

    Overall: Zoho Forms has behaved in an excellent way during all this time, since that platform of the company arrived we have been able to create more than 500 forms for our clients, these forms have been able to collect very precise information from the opinions of the clients, each time that When we finalize a financial deal with a specific client, we send him a form, so that he can give us his opinion on any of the services offered. This platform has been key to improving our services and customer service, since we have been able to know exactly what customers think of everything we have offered, we can understand what things they did not like in order to optimize them over time. Right. I loved the entire platform, I consider that the period of adaptation to it was quite simple, in a few days we managed to adapt to each of the actions and functions of the platform, in addition, we can reconnect the form in a very simple way.

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  • Paola G.
    CEO
    Used the software for: 2 Years
    Frequency of Use: Weekly
    User Role: User
    Company Size: 500 - 999
    Design
    Ease
    Features
    Pricing
    Support
    Probability You Would Recommend?
    1 2 3 4 5 6 7 8 9 10

    "The best in forms to integrate it into the website"

    Posted 2022-09-05

    Pros: I consider it practical when collecting customer requests since I can automate the entire process of asking for real estate data and characteristics to buy or sell within my company. I have not only obtained the requests but also the collection of responses around opinions or customer support. I currently use Zoho Forms due to its variety of functions, however I am going to highlight the ones that I liked the most for their positive impact that I have had with the results obtained:

    º I can add fields of all kinds, both dates, numbers, addresses, text or any field that occurs to me, it is useful for me to be able to customize the entire form and give rules to the fields that are not of an established format such as the of alphabetic characters, numeric, email, location, etc. I like to have the freedom and control when creating forms to collect valuable information necessary for the growth of the company.

    º The integration with other Zoho products is very complete, you don't need anything else. If you need to synchronize any other feature that you use in the company with which you have already used a Zoho product and you need to send forms to other products, then you can be sure that everything will be exported and imported correctly since noto is optimized without failure and without loss of information since everything is more compatible.

    º Just as the fields of the form can be customized, its aesthetics can also be modified. I have tried other platforms and they only do the basics like just changing the background color and adding basic inputs with no customization. In general, I like to convey the positioning of my company's brand, both color and design, as well as its respective logo and other elements that allow complete customization and not just a simple boring form to which there are what to fill I prefer that it be easier for clients to fill out forms with a pleasant visual aspect and that they do not have confusing elements that hinder the user's vision. I can say that it is not perceived that the form is not made in software, but that it seems all done by hand with code, it's just great

    º Not only can you use Zoho Forms to make a registration form, but you can also take a step to surveys, so if you want to take further data collection such as customer testimonials when they purchased your product or service, or better experience as a company, you can also collect data on what more services your customers want you to offer, or simply survey your employees about work experience. That and many more examples can be done with Zoho surveys, and everything is left to your imagination and your needs in relation to what information you want to collect.

    º If you do not want to create forms or surveys in such a professional way, do not know much about design or simply do not want to waste time designing one, you can simply go to the templates section and only place the fields that you want to collect. It is a good way to do everything faster without so many complications. I have done it several times when I want to conduct a survey on my social networks casually on a specific topic without much professionalism and it has been very useful. Although I mostly prefer to use a template that I have already designed before for those cases, however, it is very good to use templates when everything is for that moment.

    º The last positive that I find in Zoho Forms is the way in which I can track the forms and export the results, which can be through PDF or CSV. I also like that I can receive notifications of the results through email as well as by text message, so I stay informed when everything is collected and not worry about forgetting the status of my forms and surveys that I have put for a long time.

    Cons: º At first the report generator was a bit confusing, even to understand the data it was giving me. I had to resort to the support and help section of Zoho to understand with mini-tutorials everything that was being generated for me, they would organize that a bit or be clearer with the reports.

    º When I am creating a form and there are too many elements, it is difficult to move them because of how poorly optimized it is. It consumes a lot of browser resources that sometimes I am afraid to put so many elements for the necessary data collection. I have also found problems with the order of the elements, they don't display well when they are positioned almost on top of each other, it takes a while to be able to separate them, it should have a space to put the elements while the form is being ordered.

    º The templates, despite the fact that they help many when you want to make forms or surveys almost instantly, I can say that this function falls far short in terms of variety. I usually already manage my own custom templates for each occasion and yet sometimes I need new designs or inspiration, but with Zoho Forms that is almost non-existent because I have to start from scratch because of how basic the templates are.

    Overall: Zoho Forms was a solution to data collection problems, although there are applications or web platforms that do that kind of work sometimes or are very simple or do not meet the requirements and privacy that are required at the enterprise level when dealing with user data that should not be shared. This platform has helped improve the way in which we present our service and improve its quality to please and satisfy customer needs and that ideas lead to a good experience from the company where I work. The only thing I do ask the Zoho team is to update the design of its interface more since it is a bit obsolete, however it is still functional in every way since its integration with other products, as I have already mentioned, is very complete.

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  • Ana G.
    Sales Director
    Used the software for: 1-2 Years
    Frequency of Use: Daily
    User Role: User
    Company Size: 500 - 999
    Design
    Ease
    Features
    Pricing
    Support
    Probability You Would Recommend?
    1 2 3 4 5 6 7 8 9 10

    "Attractive forms with advanced tools for customers to complete the form."

    Posted 2022-08-29

    Pros: Zoho Forms is the ideal platform if you are looking to start a form creation for your company. This platform helps you to make the form very easily, its ability to create reactive forms is what makes it different from the others, in addition , this platform has advanced tools to monitor the responses of your customers within each form. The things I liked the most were:

    - Platform has a wide variety of predesigned templates for each form, that means that when you go to create a form, you can use several templates that are available within the site, in addition, all the lies are customizable.

    -* This platform has a tool or function so that each field of the form can be made mandatory or not for the client, that means that you can choose which text field will be necessary to complete so that the client can send the form. This will ensure the response.

    - Another thing that I like about this platform is that in case it died you can include an image or a video, this will help make the form much more complete and interactive for all customers.
    I also love that all the responses to the forms are recorded in real time, you can check each response of the clients that complete the form within the main panel, in addition, this software is also capable of detecting inappropriate or incomplete responses in each form, which It will help you detect customers who have not completed the form correctly.

    Cons: This platform has really advanced tools that will help you create very complete forms, however, there are also several negative features that need to be mentioned about the platform, such as:

    This platform can be a bit expensive for some companies, because this platform is integrated with the various Zoho services, which greatly increases its price. The benefit that you will have with this integration is that it will greatly increase the functions, you will be able to use the Zoho services in an integrated and joint way, in addition, you will be able to better distribute your forms.
    The platform for mobile devices is not as perfect as it seems, within this application it is quite inconvenient to create forms, this application can only serve users to monitor the response of each of the forms in the clients, however I do not recommend it for the creation of forms.

    Overall: This platform is really useful for any company, it will help you to generate forms in a limited way, in addition, it will allow you to obtain opinions and media from your clients, the benefits that this platform brings to your company are really clear, you will be able to obtain opinions from immediately and you will be able to analyze what your clients think of your services, within our company we use this platform to ask clients about their experience with our services, in addition, I am very excited to be using this platform, I have felt very comfortable using it, We have been able to collect all the answers and carefully analyze each one of them, to know how we can optimize our services and achieve a better experience for customers. The experience obtained with this platform has been really pleasant, I am grateful for providing me with innovative results, in addition, I am also satisfied with the general interface, it has been very easy to use for the creation of attractive forms.

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  • Carlos M.
    Marketing Director
    Used the software for: 1-2 Years
    Frequency of Use: Daily
    User Role: User
    Company Size: 1,000 - 4,999
    Design
    Ease
    Features
    Pricing
    Support
    Probability You Would Recommend?
    1 2 3 4 5 6 7 8 9 10

    "Creating online forms has never been so easy, their overall system works great and helps users share their opinions."

    Posted 2022-07-28

    Pros: Generating all kinds of forms for our company is one of the things that I like the most, because in this way we can obtain opinions from clients and we can optimize each of the three services depending on the opinions we have received. Zoho Forms is currently the best technique to create forms in a matter of seconds thanks to the templates it has and the ease with which it works, the things that I liked the most are:

    * The platform has a drag and drop system, in this way you can create dynamic forms without the need to code or stop a programming system, it does not matter if you do not know any type of programming language, this platform offers you a much more different technique which allows you to create forms without previous experience. I love the way this platform works, with the drag and drop builder I just have to add the things I like the most to my form, I can add text fields with just one click, add shapes and images as well as you can add all kinds of Videos to the forms, all with a single click, without the need to program anything.

    * It offers me a great variety of fields, approximately more than 30 types of fields for text, in this way I can review all kinds of questions or questionnaires within the form and thus obtain much more dynamic opinions, having a great variety of fields helps me to diversify the questions and make them more interactive.

    * The validation of the answers is one of the most positive things about this platform, I can visualize in real time each one of the answers that each client is placing inside the form, in this way I can validate them online without having to wait for the user submit the form, having this validation in real time helps me get much more accurate opinions, for example, when I'm serving a customer in a Live Chat, and I need to send him a form, I can see all the responses in real time, and I can guide you to respond correctly within the Live Chat, this validation of the entire response is a mechanism to optimize the responses received.

    * I love the way I can create multi-page forms, as well as add a specific theme for each page that has been previously created, I also love the way I can save and resume creating forms at any moment, as well as I can create a form and allow a colleague to continue creating it.

    * This platform allows me to create short links to send to our clients, as well as allows us to send invitations via email with just a simple button. It also has a system of notifications by email and notifications by messages, so it is very easy for us to be attentive to the responses received each day, since we receive an immediate notification on our devices when we have received a new response to our forms.

    Cons: I am happy with the general functioning of this platform, at no time have I had any problem which has put the information collected from clients at risk, I have always been able to create forms with incredible speed, superior to any other platform, at no time is this platform has provided me with some negative factor or characteristic, it has always behaved to the measure and has fulfilled everything promised. The platform for mobile devices and the platform for computers has behaved in an incredible way, it has a great synchronization between devices which helps all the information to be visualized in real time, you can see all the changes that have been made within the forms without the need to wait additional time. This platform is incredible for making all kinds of forms, it does not have any type of failure, the prices are really low and the fluidity with which the platform works is quite comfortable.

    Overall: As I mentioned previously, I am happy with the general results of this platform, our experience has been incredibly positive, since we have been on the platform within the marketing centers we have had great effectiveness with all our clients, at the end and completion of each one of the campaigns that we send to our clients, we can automatically redirect them to a form which will ask them how the experience obtained within the campaign was, so these forms have been the best solution for our company and to know exactly what is what customers think. We have easily integrated this form into our marketing and campaign system, so we can create campaigns and link them to the forms, this way every time a customer completes the campaign, they will be directed to the corresponding form, where they will answer a few questions. questions to get an immediate opinion. The main reason why this platform has been effective in this company is because it has helped us understand customer satisfaction, we can see what we are doing right and what we are doing wrong, the opinion of our customers is very important to us since We are a real estate company that offers services to all types of clients, and understanding them is our priority. The way we can submit forms is amazing, the way we can integrate with this marketing system is also amazing, we're happy with how this form system works overall.

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  • Angelica B.
    CEO
    Used the software for: 1-2 Years
    Frequency of Use: Daily
    User Role: User
    Company Size: 500 - 999
    Design
    Ease
    Features
    Pricing
    Support
    Probability You Would Recommend?
    1 2 3 4 5 6 7 8 9 10

    "Forms with visualization and validation in real time."

    Posted 2022-04-18

    Pros: Zoho Forms gets along seamlessly with other Zoho services that we are currently using in our workplace, so using Zoho Forms has become quite common for us and helping us build a better business landscape. One of the main things I liked about Zoho Forms:

    1. Automated forms can be created with AI. This automated form creation system helps forms to be generated depending on the topic or what audience the form is aimed at, this helps make the manual creation process a bit unnecessary. Creating automated forms is really good, we save time, we generate quite complete forms and with the required fields for our clients.

    2. The sheer number of templates available to us on Zoho Forms is unmatched by any other platform, Zoho Forms offers templates with optimal colors and bringing more life to the form. No additional fee is charged for using any of the most popular templates.

    3. I can see the answers of each person in my live form, I can know the answers and validate them in real time, it is not necessary for the answers to be processed or to have to wait additional time to validate them, it can be done in real time .

    4. Forms can be created without the need for an internet connection. Zoho Forms allows you to create forms as a draft type, to later convert them into real forms when there is an internet connection, this helps a lot since when we are out of the office and we do not have an internet connection, we can develop our forms.

    Cons: Zoho Forms offers a notification system via text messaging to notify us when a surveyor has completed one of the forms, however, this SMS system is not as optimal as promised by Zoho, this system is not as functional, on some occasions the SMS are not received correctly or are received several hours after completing the form. This system is one of the things that should be improved in Zoho Forms, the form creation system is quite good but the notification system should be optimized, it is important for us to receive these text messages when a form has been completed by a user . In addition, they must improve the integration of this system with our campaign system, sometimes not all the forms are sent to our mailing list in our email marketing platform, this is a real problem.

    Overall: Despite the various problems that we have presented with the notification system of Zoho Forms, our general experience has been so-so, we consider that this software is very well equipped to help us create forms for much longer, in addition, its structure is completely easy to use, it has a very good order in all its sections which helps us manage, move and share all kinds of forms without confusion. Zoho Forms has had a good ROI in our company, it has provided the correct administration of our forms and has allowed us to obtain real opinions from our clients in real time, these forms were without a doubt one of the most important things that happened to our company.

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  • Harold M.
    Sales Manager
    Used the software for: 1-2 Years
    Frequency of Use: Daily
    User Role: User
    Company Size: 1,000 - 4,999
    Design
    Ease
    Features
    Pricing
    Support
    Probability You Would Recommend?
    1 2 3 4 5 6 7 8 9 10

    "Forms to streamline the sales process."

    Posted 2022-02-21

    Pros: The forms in our company is another mechanism to obtain opinions from our clients or to obtain information from them, whether they want to acquire a property with us or want to put a property up for sale. The forms have helped us streamline the process of obtaining information in our real estate company. One of the things I liked the most was:

    - The forms have helped us to collect information in a more orderly way when we are going to sell a property. When a client contacts us directly from our email to acquire a property, we send him a link to complete a form and thus be able to understand his interests. Customers enter information required to acquire the property and all that information comes directly to our Zoho panel. In conclusion, collecting information to make sales has never been so easy.

    - The forms have payment formats, in order to make it easier for clients to buy a property. We offer a series of questions and fields that have to be filled in to finalize the sale of the property, then the client makes a payment to be able to see the house on a specific day. All meeting times and dates to see the house are scheduled through another platform, Zoho Forms help us receive that money and be able to receive immediate responses.

    Cons: The only drawback that I have noticed in Zoho Forms is that it is not a platform that works without an internet connection. Sometimes, we have wanted to analyze reports of previously received forms, and it is mandatory to have an internet connection. The platform does not work without a network connection, I would like it to allow me to analyze this old data since the internet connection is not necessary at that time. To do that analysis of old forms I have had to export them to analyze them outside of Zoho Forms when I do not have an internet connection. There are no other problems that I have presented during my experience, Zoho Forms has been a software that has behaved to measure and has allowed me to obtain valuable answers from my clients.

    Overall: For our real estate company, having Zoho Forms has been quite an achievement, because we have simplified the sales process and we have been able to use the forms in a very creative way. Previously, we had to manually send forms to our clients individually, to fill them out and check if they meet the requirements to acquire a property, however, with the arrival of Zoho Forms, we have now been able to send the same form to everyone. clients who want a property, and receive the answers immediately, the clients fill out the form, make the payment from the same form for the review of the house and the only thing left is to make the schedule so that they review the house thoroughly . This has greatly simplified our work, our clients can fill out the forms without complications and in a comfortable way.

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  • Jason R.
    EVP
    Used the software for: 6-12 Months
    Frequency of Use: Monthly
    User Role: User
    Company Size: 26 - 99
    Design
    Ease
    Features
    Pricing
    Support
    Probability You Would Recommend?
    1 2 3 4 5 6 7 8 9 10

    "Easily create forms with flexibility."

    Posted 2022-01-26

    Pros: I like that I can create forms for any use. I can create them for other Zoho applications or even for non-Zoho use.

    Cons: There are some limitations when creating new fields and they can be a bit complex.

    Overall: Zoho Forms is a great form builder that works with a wide selection of uses. I feel without Zoho Forms, communication would be a bit more challenging for employees to get things done productively.

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  • Melanie T.
    Finance Assistant
    Used the software for: 1-2 Years
    Frequency of Use: Daily
    User Role: User
    Company Size: 1,000 - 4,999
    Design
    Ease
    Features
    Pricing
    Support
    Probability You Would Recommend?
    1 2 3 4 5 6 7 8 9 10

    "Simple way to send forms to clients."

    Posted 2021-02-24

    Pros: One of the things that makes a positive experience in Zoho Forms is the creativity it provides users to create beautifully designed forms. For me, the design of our forms is one of the most essential things that we take into account, so I really like that Zoho Forms offers me a wide variety of templates for all the forms that I am making, so I can insert a template that It is adapted to the information that I will put in the form and the subject of the form. Another thing I like about Zoho Forms is that it is able to collect all the responses immediately, compared to other platforms that take longer to process people's responses and also take longer to receive those responses.

    Cons: One of the features that should be improved in Zoho Forms is its design for people who are completing the forms from a mobile device. The design of Zoho Forms for mobile devices is a little more compact, causing the information to look a bit more distorted and the information not to be seen in the same way as from the desktop version. I would like to be able to modify the layout that users get when they open the forms on cell phones, as this would allow me to get more precise responses and interviewees might feel more comfortable completing my form.

    Overall: My overall experience with Zoho Forms has been fair, but I think it would be even better if Zoho Forms fixed the display of forms on mobile devices. Currently, we use Zoho Forms to design forms of all kinds and for all occasions within our company, so I am confident that this platform will improve the design on mobile devices. Since I have been using Zoho Forms, I have had great comfort when designing my forms, since it has an online creator which helps me design my forms to measure and without having to carry out a complicated process, in addition, I have the ability to receive responses to my forms immediately and I don't have to wait even a minute for responses to be processed. We will continue to use Zoho Forms as I believe it has great potential and is currently helping us get responses from our customers.

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  • Moses G.
    Data Specialist
    Used the software for: 1-2 Years
    Frequency of Use: Daily
    User Role: User
    Company Size: 1 - 25
    Design
    Ease
    Features
    Pricing
    Support
    Probability You Would Recommend?
    1 2 3 4 5 6 7 8 9 10

    "Easy Online Forms Creating With Zoho Forms "

    Posted 2021-02-24

    Pros: Collecting customer data is easy with Zoho Forms
    The tool offers form templates making form creation easy and fast
    Customizing forms is easy and managing online surveys is easy as well.

    Cons: This is a simple tool yet very effective and no flaws.

    Overall: Creating online forms to collect data has never been this easy. Zoho Forms is not only reliable but also customizable making it a must have. It has been very helpful.

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  • James A.
    IT Specialist
    Used the software for: 2 Years
    Frequency of Use: Daily
    User Role: User
    Company Size: 100 - 499
    Design
    Ease
    Features
    Pricing
    Support
    Probability You Would Recommend?
    1 2 3 4 5 6 7 8 9 10

    "Collecting Online Data Made Easy With Zoho Forms "

    Posted 2021-02-23

    Pros: Before implementing Zoho forms, we had always had issues collecting customer data securely but today, creating online forms is not only easy, but also fast and secure.
    Integration as well as management of the tool is straightforward.

    Cons: Zoho Forms works well and no dislikes so far. It is all that we needed.

    Overall: Collecting customers/web visitors data has never been this easy thanks to Zoho Forms . We can quickly create surveys using templates and manage the survey seamlessly and fast.

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  • Daniel K.
    IT Manager
    Used the software for: 2 Years
    Frequency of Use: Daily
    User Role: User
    Company Size: 100 - 499
    Design
    Ease
    Features
    Pricing
    Support
    Probability You Would Recommend?
    1 2 3 4 5 6 7 8 9 10

    "Why Zoho Forms is a Must Have For Businesses "

    Posted 2021-02-22

    Pros: With this tool, creating online surveys and follow up is easy
    Managing surveys is easy as well as using the tool.
    With provision of templates, launching a survey becomes effortless.

    Cons: I have not encountered serious functionality issues that are worth mentioning.

    Overall: Carrying out and managing online surveys has been very easy thanks to the features and capabilities of Zoho Forms.

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  • Mark J.
    Marketing Assistant
    Used the software for: 1-2 Years
    Frequency of Use: Daily
    User Role: User
    Company Size: 1,000 - 4,999
    Design
    Ease
    Features
    Pricing
    Support
    Probability You Would Recommend?
    1 2 3 4 5 6 7 8 9 10

    "Creation of online forms and good response reception."

    Posted 2021-02-17

    Pros: The creation of the forms is something quite interesting and important for us, because these forms are what generate sales for us and make it possible for customers to send us information more simply and quickly. The things I liked the most about my experience with Zoho Forms were:

    1.- Zoho Forms works as a web version, which helps me create forms without having to download any application to my computer.
    2.- The web editor that Zoho Forms offers me is completely optimized, it works very fluidly and allows me to drag and drop texts, images and shapes, inside the form, in order to have an easier edition.
    3.- Zoho Forms collects all form responses instantly. Clients send the information through the previously submitted form, and we receive the information without having to wait even 1 second.

    Cons: My negative criticism of Zoho Forms is that this platform does not allow me to make forms in a group, my co-workers cannot participate in the creation of the forms that I am doing. I would like to be able to make forms online with the help of my colleagues as this would increase productivity and save more time completing forms.

    Overall: My experience has been quite good while using Zoho Forms. I really appreciate this platform for allowing me to create really optimized forms for all my clients. With Zoho Forms I have had the opportunity to add very attractive templates to my forms, in addition, I have enjoyed a fairly easy to use and very fast web editor. I find my overall experience to be very good compared to the experience I have had with other form building platforms. Zoho Forms also allows me to collect responses in real time. All responses sent by customers are received by us instantly, which helps us to read the responses in less time.

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  • Andres M.
    Property Sales Manager
    Used the software for: 1-2 Years
    Frequency of Use: Daily
    User Role: User
    Company Size: 1,000 - 4,999
    Design
    Ease
    Features
    Pricing
    Support
    Probability You Would Recommend?
    1 2 3 4 5 6 7 8 9 10

    "Real-time results for all submitted forms."

    Posted 2021-02-14

    Pros: Zoho Forms is the ideal platform for creating forms for all types of clients. One of the things that I like about this platform is that I can create forms with an optimized design, and thus be able to organize very well all the information that is goging to be placed in the form that the client will fill out. In addition, I really like that this platform allows me to collect responses immediately, thanks to the good functioning of Zoho Forms I have been able to collect responses at the same time that customers send them, and thus be able to analyze them in less time. In addition, Zoho forms offers excellent functionality to schedule the submission of forms, so we can automatically submit forms for an exact day and time.

    Cons: I consider that I haven't had any problems during the functionality or use of Zoho Forms. This platform has offered good form building for clients, creating and editing forms is really fast and helps me to be able to collect responses from my clients in just a few steps.

    Overall: Zoho Forms has an excellent panel that allows you to view all the forms, the progress that each form has had and you can also view the results of the completed forms. This platform is great for collecting responses, its ability to ask clients various questions is fantastic. I am very grateful to Zoho Forms, the web editor that it offers me, it allows me to create forms with "drag and drop" functionality and thus I can complete the forms faster than with any other platform and I can also modify the design in just a few steps. This platform is easy to use, the results of each form are reflected in real time.

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