SurveyMonkey

Pros: Contains automatic survey closing, the ability to close a survey at a specific time without the need to remember it is a very useful functionality, not only eliminates uncertainty about when responses should be collected, but also ensures that the data collection process is more efficient and organized, by setting a fixed time for closing, The analysis of the results can be better planned, allowing us to concentrate on the interpretation of the data instead of worrying about the time of closing, in addition, it has an easier categorization of responses, this functionality simplifies the categorization of responses within the same survey, by having a clear time frame, It is especially valuable in surveys that cover multiple topics or questions, as it allows identifying trends and patterns in a clearer way, This feature allows surveyors to identify patterns in participants' responses, which can reveal significant insights into respondents' opinions and behaviors, and by tagging responses, similar comments can be grouped together, which not only saves time in analysis, but also enriches the understanding of the data collected.

Cons: Although it can present certain challenges in its navigation, overall, the platform is quite accessible and easy to use, which means that while some users may encounter complications when trying to locate specific functions or scrolling through the different sections, the interface is designed in such a way that once they become familiar with it, they can take advantage of all its features without major inconveniences.

Overall: There are a wide variety of question types that you can employ to formulate your own surveys, while analytics and reporting are key elements, they are especially useful for those looking to get simple information about their survey responses, an additional, very good benefit is that the free plan they offer should be more than enough for any business that needs basic survey functionality, by using different types of questions, you can maximize the quality of feedback you receive from your customers, this will not only allow you to better understand their needs and preferences, but also facilitate informed decision making in your business, the flexibility that a survey builder provides allows you to tailor questions to your specific audience, which can result in a higher response rate and a deeper analysis of the data collected.

Pros: I have multiple ways to send the surveys, this allows me to have the ability to not only share surveys with the generated links but also that I can send them through email, the different social channels that currently exist and also from the mobile application of Survey Monkey. This latest way of sharing surveys has made it easier for me to survey my employees as I can get the answer immediately and select a specific group of people within my company. You can also buy the answers when you want to do a survey that has an incentive when qualifying and answering everything correctly, this is very encouraging to get answers that are closer to the user and that provide more data than simple surveys without incentives.

You can create forms very easily, there are many types of inputs that can be added that allow the creation of a varied form without any limit. It goes from multiple selection to drop down menus. It also has branching depending on the answers from the user, thus being able to have more complete and personalized forms at the user level.

Like the forms, being able to create surveys is very simple and you can also add the questions you want and in a branched way, although most of my created finds are linear. Continuing what I was saying, it is very easy to create surveys, just by dragging and dropping I can add the different questions and different spaces or ways in which the user can respond. So there will be no limit when creating the finds unless you have a free plan of this platform which I do not recommend if you are a medium or large company.

The results are very simple to understand, so any user who needs to collect answers for their investigations will have no problem understanding the results obtained. It is enough to ask the right questions to have the best answers and to be able to get the most out of this data collection platform.

I have a 24/7 technical support that provides me with solutions at any time and these solutions have been very practical when applying them within the created surveys, my company has benefited from the help that Survey Monkey technical support has received since it provides good solutions for market research.

Cons: - There is no way to notify the user that they have received a survey via email, unless they have the application previously and have had a reminder which invites them to complete the survey. However, this is not the case with emails and I also have many users who receive surveys in the Spam folder, causing me to have inconclusive results when it comes to surveys of a specific group of people, if I were a type survey which has a limit of participants, but the participants are random would not have a problem. But with surveys in which there is already a defined group, the surveys also have a time limit, it is a process and a waste of time when users do not find out that they have pending surveys since the emails end up in the spam folder .

- There are certain features that I used in the basic plan for teams, but I had to upgrade to a more advanced plan to be able to continue using that feature since it has restructured the plans. This has bothered me a lot since I had contracted a plan which already covered my needs and now I have a plan which I do not use certain tools just because Survey Monkey as a company wanted to move some tools only to more expensive plans, this should not be So since I had already structured a payment plan which calculated the expenses of this platform, now I had to spend more to be able to enjoy a single feature. So if they are going to accommodate the plans again I hope they won't remove features from lower features again just to make you pay more.

- I would like you to be able to do flash surveys to be able to integrate them into social channels or to integrate them into video conferencing platforms like Zoom or Skype. This would allow short surveys to be carried out and that can be resolved quickly and also have them stored within Survey Monkey in order to have everything related to questions within this platform and not have the results in only the other communication platforms. I just want it to integrate more with chats and video calls for more practicality.

Overall: I have been able to obtain responses from customers in order to improve the services offered within my company, I have also been able to obtain internal responses from my company by surveying employees and their experience within my company and thus evaluate the possible causes that lower the performance of Workers. With Survey Monkey I have been able to obtain different points of view with the results, I have been able to have better decision-making to improve the experience when selling services and have a better deal with clients by being able to have the answers from their experience. I have also been able to carry out market research to determine what people are looking for when they want to buy or rent a property, this is of great interest to promote my company to a better future.

It's a huge research potential that I have with Survey Monkey being able to create forms and surveys without having any limits that prevent me from having a specific number of questions. With this platform I have been able to define the market to study in order to get the best results when encouraging people to answer a simple survey that can benefit my company and encourage any user to respond, thus having great results in any investigation. that requires data collection or responses.

Pros: SurveyMonkey has been a perfect platform to have a correct customization and creation of all kinds of surveys, one of the first things that I liked about this platform is the great variety of templates that are available to create surveys, these templates are customizable, you can modify the source of the template and also each of the images that the template has in each survey, in addition, another of the things that I love about this platform is that it has a function to add mandatory fields to the surveys, this function is very important since it allows me to always get the correct answers for each of the text fields or questions in the survey, I can add mandatory answers to each question so that the client has to complete the survey correctly. Another thing that I like about this platform is that it allows me to receive responses in real time, through the monitoring system I can know which Client is completing a survey at a specific time, I can monitor each of the responses that are being posted to the survey questions, in addition, I can know the customer's location, how many questions he has answered and many more details, this function really allows me to monitor the customer's activity in each survey in real time. I also liked that this platform is able to send automated reminders to customers who have received a survey from us in their email inbox, this feature is very important to me as when a large number of customers do not you have completed the survey we have sent to your email, we can set up Automated Reminders to be sent to our customers inbox, I really love this feature as it allows me to get more responses on surveys.

Cons: One of the main negative points of this platform is that currently it is not possible to remove the branding of this software in the surveys I have created, all the surveys I have created in this software are branded by SurveyMonkey, I did not like this mainly because I I would love to put my company brand on the survey, although I can put my company logo on this survey, I can't remove the SurveyMonkey brand. The second negative thing regarding this platform is that currently it is not possible to customize the link of each survey, it would be excellent to be able to create a personalized link for each survey, which does not have the SurveyMonkey link, it would be excellent to be able to modify this link and place the name of my company in the survey link. The last negative thing about this platform is regarding the free trial version, this free trial version lasts a very short time, in addition, the number of surveys you can create and the number of Contacts you can add to send this is very limited. survey via email, I do not recommend this trial version at all as it is not very useful.

Overall: SurveyMonkey has been a key platform for us, within our real estate company we have been able to take great advantage of this platform, since it has allowed us to obtain a large number of opinions in a much easier and faster way, in addition, with the help of this platform we have been able to send surveys directly through our social networks and through email, this platform allows us to simultaneously send a survey to a large number of customers registered on this platform, therefore, we do not have to send surveys individually. I really loved the experience I had with this platform, I consider that it is the main process of using it and it was quite simple, I was able to quickly adapt to each of the functions of creating and managing the survey, however, I consider it very necessary that this platform allows me to remove the branding of this software in each of the surveys, as well as it is very important to be able to fully customize the link of each survey, so that the name of SurveyMonkey does not appear. I will continue to use this platform in the long term to customize and create surveys from scratch for all our clients in the real estate sector.

Pros: SurveyMonkey is an amazing service for perfecting the way all kinds of surveys are created, one of the first things I liked about this platform is that it offered me a lot of fully customizable templates for each of the surveys I'm using. working, there really is a lot of variety of dishes, you can choose the one that best suits the survey that I am working on, in addition, all the templates are customizable, I can modify the text font of each template or its general color. The second thing that I loved about this survey creation platform is that it allows me to use the required fields feature, this feature is very important to me as this ensures that clients will fill in the required text fields, this feature allows add as a required field each of my survey answers, this way the client will not be able to skip the survey or an important section of it, I can make all the questions completely mandatory to go to the next section of the survey. I also loved that they get benefits from what is the mobile app, this app has two features, it allows you to complete surveys through this app without having to open the survey within the browser, but also allows the feature to create surveys from scratch, if you need to send you survey your customers and you want to do it from your mobile phone, this application costs like these features included, you can create an account from scratch and have all the features and tools available in the desktop version.

Cons: My first criticism about this platform is regarding the free version, since the free version does not allow you to send a large number of surveys to customers, also, it does not have a great limit when it comes to the number of customers you can reach. I will send you a survey, there is approximately a limit of 100 contacts to whom you can send surveys, it is very necessary to use a paid version to have those limits and be able to send surveys without limits. Another negative thing about this platform is that customers can see what software this survey has been created with, there is no way to remove the SurveyMonkey name from each survey created, and you cannot get a personalized survey link either. , so all your customers will know that you have taken that survey with SurveyMonkey. The third negative thing about this platform is that the free version does not allow you to add mandatory fields either, so if you use the Rita version to send surveys, you will run the risk that some fields or answers are not completed by the client.

Overall: SurveyMonkey has several negative things that are very necessary to optimize as soon as possible, since this platform has a lot of potential when it comes to creating very personalized surveys, since it offers a wide variety of dishes to improve the design of the survey. I really loved the experience I had with this platform for creating surveys, I consider that the adaptation process for the first time was quite fast, in addition, I was able to understand when it was easy for you to create each survey, since this platform provided me with a drag and drop system Dropping the body helped me create surveys quickly, by simply inserting and dragging the objects into each survey, in a couple of minutes I could have a survey ready to send to customers. It is very necessary that the free trial of this platform be much more optimal, currently it only allows you to do a few small things within each survey, in addition, it does not allow you to obtain detailed reports of the completed surveys. Regarding the paid version, I have no complaints, this person has behaved wonderfully and has provided me with an extremely complete experience, which has allowed me to create very personalized surveys for my real estate company, since each Every time we complete a negotiation with a new client in relation to a property, we send them a survey through this platform, to obtain quick opinions.

Pros: SurveyMonkey is a very complete platform when it comes to carrying out all kinds of surveys, with the help of this platform you will be able to see statistically the progress of each of the schools that you send to your clients. The main thing that left me quite shocked and that was very positive about this platform is the ease with which you can create surveys, in addition, I will have experience, we managed to obtain and use a large number of templates for each survey, the entire template offered by this platform are very optimistic templates, in which the color used by the entire template can be modified, the text font can be modified and much more, each template is very customizable, and you can adapt it to your tastes. In addition, I loved that with this platform you can modify the fields required to complete one of the phases of the survey, this forces each participant to give you to complete specific text fields, in addition, I love very much that with this platform you can statistically visualize the advance each survey, you can check how many people have completed the survey, you can check how many people have received take care of me to their email but have not accessed it, this is very important since we can send immediate reminders to people who have not completed the survey survey correctly. I love the totality of service that this platform offered me, it constantly helps me to create survey for all our clients in our financial services company.

Cons: SurveyMonkey has many positive features, the creation of surveys within this platform is relatively perfect, however one of the main things that I do not like about this platform is the service to create forms, the main service used in this platform is the surveys, yes Maru, the additional service that exists within it is that it can create forms, the formula that within this platform is not as good as it seems, since the participants of each form cannot send the information of the form to complete the then, in addition, it is formed and has a rather old-fashioned design, which means that the other participant does not feel as encouraged to complete it correctly, we believe that the forms within this platform should be much more optimal. In addition, another of the negative things that formally messes you up is the free version that does not give you access to the vast majority of functions, in addition, it has a certain number of surveys that you can create with this version, I really do not recommend the free version, it is very limited and will not give you access to important functions.

Overall: SurveyMonkey has offered me quality services, that platform we began to use the metro company since the two financial services are quite important, our clients were very satisfied with these services, for which, thanks to this platform we have been able to create quite complete surveys that allow us to interrogate and ask various questions to our clients about how our services have been. Currently, I am very satisfied with the results obtained, since it was decided to create all kinds of surveys, we have been able to enjoy a large number of designs of each template offered by this platform, which have allowed us to have a design different for each survey sent to clients, we consider that the statistical service to visualize and monitor in real time the results of each survey were very satisfactory, we were able to see in real time the number of people who completed the survey goal, in addition, we were able to see and send all kinds of Reminders to customers who had not yet completed it, without a doubt, it was a very complete platform with very important functions.

Pros: SurveyMonkey is an important platform when it comes to creating all kinds of surveys and monitoring each of them. Obtaining responses from your clients will be received as normal thanks to how this platform works. One of the main features that I like about this platform is that you can modify the amount of text field required for the progress of a section of the survey, this will help customers to have to insert information in what cannot be mandatory texts, and in this way you can make sure that you get all the answers you need. Another feature that I like is that the template library is quite extensive, you can insert any type of template with the design you want, the design of each template is capable of modifying the general colors of the survey, as well as each one of the buttons that appears within the survey, so you must choose the template that best suits the information you are going to insert. Another feature that I like is that you can configure the number of Reminders that are going to be sent to your clients, every time you are creating a new survey for your clients, and you send it by email to your recipients, you can configure how many reminders they will be sent to your clients after a certain time passes without completing the survey sent, these reminders are automatically sent to clients, so it is very useful when reminding clients that they must complete the survey that was sent to them.

Cons: I never really had any type of problem with the SurveyMonkey platform, at all times it was able to allow me to create all kinds of surveys with varied designs, in addition, it always behaved to measure to inspect the responses of my clients in real time to each one of the surveys. I am completely satisfied with all the results offered so far, I consider that all the functions offered by the platform have fulfilled their main objective, in addition, I also consider that I am satisfied with the prices of the fees that we have paid to use this platform, so I have no complaints whatsoever with SurveyMonkey.

Overall: The main reason why he had a significantly good experience with this platform was because within our financial service company it was quite necessary to obtain responses from our clients and opinions about the services offered, this platform was key to collecting each of those answers, in addition, it was also an important platform when creating online surveys, previously it was a bit difficult to ask questions with these clients after a negotiation with us had concluded, thanks to this platform we have been able to contact them and send them a email survey to give us your feedback. This platform will always be necessary in our company, it is one of the most important since it helps us collect opinions from our potential clients in a matter of seconds, it also gives us a broad view of the number of clients who have completed the survey and How many customers are left to complete the survey? It is a very complete platform, it has a wide variety of pre-designed templates, in addition, the creation of surveys is quite simple thanks to the drag and drop editor.

Pros: ° It has a large number of templates to streamline the process of creating online surveys without any problem. Facilitating the collection of data for its respective use such as improving a product or service of the company or simply listening to the opinion of its employees or customers and knowing how their experience with the company has been.

° I can include endless entries which I can use as date entries to know the year of birth of a respondent or determine a meeting date in case you need it, as well as set a date for reservations and determine the availability of it. I have the freedom to be able to establish a template for each occasion or survey that I need to carry out, such as in my case they are property purchase surveys or characteristics for the sale of a property, that and many other things, this platform has been useful to me .

° I can include downloadable files to provide to users when they take a survey, it is very useful when you provided the terms and conditions within the survey, some guide or some useful information that you want to provide to the respondents. I can also add a file upload entry in case I know I need you to provide me with important documents such as purchasing a property or storing a contact or having a profile for a returning client so we can identify it easier as we keep it in our customer database.

° Your registration, as well as the use of the platform itself, has been super simple, as well. The implementation of it has been an easy process without setbacks. Once the surveys were prepared, we have been able to receive the results in real time without any mishap that could hinder the necessary data collection that the company requires to make improvements and something else.

° I can filter the information collected in order to be able to draw conclusions faster from the survey provided. Likewise, SurveyMonkey also shows me a panel with the survey reports, thus being able to have a previous perspective of what is being collected at that moment. It just makes things easier.

Cons: ° It has very few font styles, it does not allow me to add more and I would like that since we have a unique font style that the company uses and I want to adapt everything possible, including the online surveys of this platform. It is important to us to maintain the style of the design as we manage a high quality in all aspects of our company, including the font of the text.

° Sometimes I have a problem putting the elements in a place that I want, sometimes it moves to another side and it is annoying when I want to do everything quickly and the entries or elements move to another side of the survey without my having done so done. It slows down the survey creation process a bit when I want to do everything quickly.

° The more items I add to the survey, the longer it takes for the platform to process when I want to change something or add anything. This is not very useful since if I have a large page and I want to make changes to it, then I have to take the time to make the respective changes since the platform is poorly optimized in the survey editor.

° I have seen other solutions for surveys and compared to this one, it has seemed to me that the price is overrated for being a recognized company. It performs the same functions as many survey platforms and the price is higher, you should evaluate this because sometimes it leaves much to be desired when the price of another similar platform is much cheaper than this one.

° I have had opinions regarding how fast a survey can be answered and no matter how fast you are going to respond, SurveyMonkey still takes a while to process each question that is taken and this is a bit annoying for me and customers because it doesn't take a lifetime to answer survey questions.

Overall: Our company needs to know how the user experience has been when selling a service to clients with a high need for luxury properties, we simply maintain a high quality standard and thanks to the opinions of the clients, we can improve those results immediately. . I also apply SurveyMonkey surveys to my employees to carry out labor research and understand if everything is going well in any aspect of the company, it helps me a lot to know that information in order to understand what may be failing when I see poor performance in some employees, like this that I do a survey to evaluate possible causes which could affect the employees.

This platform also makes it easier for me to understand the characteristics of the properties that clients want. When a client contacts us to buy a property, through SurveyMonkey, using a template that we already have prepared within this platform, we can almost certainly determine the client's dream property without having to call a meeting, since we optimize the entire sales process. to change them as quickly as possible.

This platform has helped me get the answers I need for my business and improve the way I deliver my services. It has been simple to use and has met all the requirements for online data collection without requiring face-to-face surveys. I have had a good response rate in relation to the typical surveys that we used to carry out and I have also had a good return by improving my services thanks to the fact that I have applied improvements based on the responses obtained with this survey platform. For its price, I recommend the free version, but I was able to tell you that the limits it has, unlike a paid subscription, are a lot, so much so that you will not enjoy a full experience if you only use it. free version for a trial, so please take action before trying this platform.

Pros: SurveyMonkey is a very good software to create all kinds of surveys, in addition, it will help you monitor all those surveys and the traffic that each one of them is generating, you will be able to see how much public that cost has reached and how many clients it has managed to attract with each of them. This platform is very optimal and is at an affordable price, you can create surveys for all your customers. The most outstanding positive things were:

- SurveyMonkey has a very good interface, the interface is very easy to use, you can easily inspect the progress of each of your surveys, you can also see the progress graphically, which helps you understand the traffic generated in each one of them, the general interface is totally comfortable.

- This platform offers you a large number of predesigned templates for each of your surveys, in addition, all the templates are customizable, you can edit each one of them to your liking, the list and the library of templates that this platform has is very complete , there are templates for all kinds of topics and surveys.

- All the answers to your surveys will be seen in real time, every time a client completes a survey that you have previously sent, the answer is received immediately within your main panel, all the answers can be inspected in real time, this it's fantastic.

- The prices that this platform manages are totally accessible, if you plan to implement a fairly cheap software to design surveys for your company, it is the best option.

Cons: It has never really presented any type of problem with this platform for creating surveys, I consider that our experience has been optimal at all times, I hope that we never have any type of problem, it has not presented me with any type of failure within the implementation of this software, as well as no flaws in the general functions of SurveyMonkey. This platform has behaved wonderfully, both in its version for computers, in the version for mobile devices, with the application for mobile phones we have also been able to have a fairly good company, without any type of failure, we hope that it continues to have this performance.

Overall: The main objective we had with this platform was to design surveys for everything in this company and for our clients to complete it, we achieved that objective thanks to this platform, we managed to obtain guaranteed answers for each of our surveys, every time a client he did a deal with us, we sent him a survey via email, we got all the feedback in real time, that was really great. I describe my experience within this platform as perfect, I consider that it has had a good performance within the real estate company, we have had quality and very complete opinions for each of the negotiations carried out. In addition, all the surveys that we have designed with this platform have been very attractive, with a very good design that far exceeds any other platform for creating surveys, in addition, we have removed the watermark from the platform and we have integrated the logo of our company to each of our surveys.

Pros: The creation of surveys and forms is one of the most complicated tasks within a company, because this will help you to improve all your services and will optimize them depending on the responses or opinions of your customers, surveys are Really essential for business progress, improving your service depends a lot on the opinions of your customers and how they feel about your company. SurveyMonkey has played a really important role for our business development, it is the main platform that we use to obtain opinions from our clients on a constant basis, as well as to carry out various questionnaires through the simple forms within the platform. The things that I liked the most are:

1.- It offers you a great variety to choose from predesigned templates for your surveys and forms, in addition, all these templates have a really attractive design, and text fields with a different design so that you can obtain an attractive interface for each of the forms and surveys you take, the large number of templates within this platform can only be used in its paid version, but you will be able to enjoy some templates in your trial version of SurveyMonkey. Using the templates within this platform will help you create surveys much faster, because the design is chosen by the platform and you will only have to enter the information or questions.

2.- The creation of forms is really perfect, and it is also fantastic in the way in which your clients can complete it, since when they enter a form that you have sent them, just by entering their email they can save the progress of said form, for example, if the client has answered some questions of the form and wants to save it to finish completing it later, just enter your email and the progress is automatically saved, you will receive a link in your inbox to continue with the questionnaire. This feature is really important and helps customers to fill out the form when they want it most.

3.- The prices of this platform are relatively low and help you create surveys and forms without having to pay high fees, in addition, with a single subscription you can use it on up to 10 devices, which will help you have collaborators and organizers inside of the surveys, and it will be easier to manage them.

4.- All survey responses will be received immediately when the client completes it, this means that you will not have to wait additional time for this response to be processed by the system, when an incomplete survey by any of the clients, You will receive all these answers in your main panel of the platform, they will also be added immediately to the graphic and percentage analysis system of the survey reports, which will help you to obtain analysis of your surveys in a matter of minutes.

5.- The platform for mobile devices also works great and helps you create surveys from your cell phone, within this application you can also analyze the various graphs of the progress that the response has been having within your surveys, so it is very easy monitor progress from your computer or mobile device.

Cons: The main negative features that I could notice about this platform are the following:

1.- The free trial is not as complete as it seems. When you register for the first time on the platform and access to use this free trial, you should know exactly that you will not be able to access the large number of templates that are available in the version. of payment, this may limit a little the functionalities that you can obtain within the platform and the design that you can give to your surveys or forms, in addition, you will not be able to monitor each of the responses in real time or receive them immediately as it happens In the paid version, if you plan to try this free trial period, you should take your own precautions, because it is not as complete and does not help users to quickly adapt to the platform and fully understand it, in my opinion, this free trial should be much more comprehensive and allow users to learn more about SurveyMonkey's features.

2.- In addition, there is no type of automated system to export all the detailed reports of the traffic of the surveys and the responses received, so if you need to export data you must do it manually, in addition, it is a real problem due to that if a problem occurs on the servers of this platform, all that information will be lost, it would be excellent if this platform had an excellent integration with a cloud storage service, in this way we could store all the detailed reports in a much more convenient place sure.

Overall: We are happy with the guarantee of work that this platform has provided, thanks to it we have been able to manage a large number of surveys within our company, as well as knowing in detail the opinions of our clients, knowing exactly what they think about one of the our services, we can also ask you what things we could improve within each of them. With the help of this platform we have had a truly innovative result for our entire company, we have progressively improved our services, in addition, we have improved customer service and the way in which we carry out negotiations with them. Every time we close a deal with a new client, we immediately send a survey or some form to their inbox, which they can complete whenever they want, in addition, we send them those questionnaires immediately because in this way we can survey them and ask them various questions about the negotiation in particular, we can ask them how the experience was within the negotiation and what things we could improve within it. I am really happy with the experience I have gained with this platform, we have been using it at a relatively low rate, moreover, it has all the main features to develop various surveys with a drag and drop method, it is very easy to create forms from this way since we finished it in a matter of minutes.

Pros: Creating surveys for our returning customers and potential customers is something that SurveyMonkey does very well, plays its role in our company very well, and helps us create very high-quality surveys. SurveyMonkey has been with our company for about 2 years and the things that I have liked the most are:

1. SurveyMonkey offers us a wide variety of templates for us to place in our surveys, this helps a lot since we can diversify the templates that we use for our various surveys and give each one a different design, so that our clients have more variety. There are no paid templates in SurveyMonkey, there is no additional fee for a specific template, all templates are available on a paid SurveyMonkey plan.

2. Seeing the progress and responses of each of the customers in our surveys is something that can be done very conveniently and in real time in SurveyMonkey. In the main panel we can consult the progress of each survey, know if it is close to filling the response quotas of the clients, in addition, we can see in real time what each client is answering in the survey, it is not necessary that the answers be processed.

3. Accessing the surveys is something that can be done from any device. These SurveyMonkey surveys are accessible from any device, which has helped us so that our clients have no excuses to complete them, from anywhere they can complete it without any problem.

4. SurveyMonkey's system allows us to monitor survey receipt for our customers. When we send a survey by mail, we can see if the customer has opened the mail or if he has not yet completed the survey, this does not serve to send reminders when necessary.

Cons: The only issue that I have encountered during my experience with SurveyMonkey is that the free trial was not comprehensive enough to help us test the entire software. A large part of SurveyMonkey's templates are not available in the trial version, which makes it a bit difficult to visualize the various aspects that can be placed on a created survey, in addition, the trial period only lasts a few days, it would be excellent that it lasted approximately 1 month to fully test the reception of the response of all the clients and many other things. In conclusion, SurveyMonkey just has to improve its free trial, make it more attractive and allow users to do more things within the platform. When I saw that the free trial was very limited, I opted for a paid plan so I could fully test it.

Overall: Our overall experience has been completely good. Currently, SurveyMonkey is being used by all sectors of our company, however, the sectors where it is being used the most are in the Marketing and Corporate sectors. The reason why it is being used more in these sectors is because we are in charge of correctly monitoring our clients' responses. We are very interested in knowing that our clients are receiving the surveys on time. The survey creation functionality has been very good, although we have noticed that we cannot remove the SurveyMonkey watermark from any surveys, it would be great to be able to create surveys on our behalf, without the SurveyMonkey name appearing, however I think that feature will be added soon. So far I am satisfied with the results obtained with SurveyMonkey, our surveys have been quite complete and our clients have been able to give their answers at the right time.

Pros: SurveyMonkey is the ideal platform to capture customer feedback and achieve more accurate data retention through online surveys. For us, SurveyMonkey is the premier platform for sending surveys and monitoring real-time survey responses. What I liked the most is:

- It allows us to apply many templates so that our surveys look even better and have a better order in the information that we put in them. The surveys have obtained a more optimized design, with better colors and with a better theme.

- The surveys can be seen in real time, you can know what percentage of acceptance is having and what rate of rejection the survey is having. In addition, we can obtain the answers to the surveys immediately, the software processes the answers and we can immediately view them.

- The surveys that we send to customers rarely go into the spam folder. They are surveys with a certificate and a reliable source that helps us to be seen by our clients.

- SurveyMonkey's design is quite comfortable, it has a quite striking control panel that has allowed us to view all the surveys that we have previously sent. The configuration system is quite easy to use and the surveys are separated by sections and by date sent.

Cons: - There is no way to take a self-sourced survey in SurveyMonkey. On other platforms, surveys can be taken by modifying the source logo and removing information about the pollster, however, surveys taken on SurveyMonkey cannot be edited using your logo or pollster information. We can't remove the SurveyMonkey logo and add our own, nor can we modify the survey link and make a link of our own so that customers don't see the link with SurveyMonkey. They are small things that we would like to do, we want to do our own surveys, that do not have the SurveyMonkey logo.

- SurveyMonkey's free trial is a bit poor, it does not allow mandatory fields in the surveys which causes that in some cases, the clients do not complete the survey in its entirety and send it without completing the corresponding data. This free trial is very short and quite limited.

Overall: SurveyMonkey is a great platform when it comes to building surveys and monitoring their progress. We have had a great experience since we have repowered our surveys, we have achieved that they have a better tonality and a better design, in addition, we have been able to export all the data collected from the surveys through detailed reports, where the rate of acceptance and rejection of the survey. Also, from the App for iOS we have been able to design surveys without the need to use our computer, something fantastic, surveys using the phone are the same as those on computers, nothing changes, it's impressive! We have quickly adapted to the features of SurveyMonkey, we have had no problems and we have been very comfortable.

Pros: Building out surveys is quite easy and the analysis for results can pull very interesting data analysis. The back end is quite robust.

Cons: They've done all they can to gimp the free version, including locking out results that were previously viewable.

Overall: The software was good, but purposely locking people out in order to try and drive people into the paid version is an unacceptable practice. You can use Google Forms and get the same data and do analysis yourself in other software.

Pros: My survey forms have been rated by my clients as excellent, I can ask any question, and it will be well-received thanks to the templates it has that make it look spectacular. The survey analysis is solid, there are no mistakes, and it has a good weighting of results. Incredible, there is no other software like SurveyMonkey; I consider it to be the best in surveys and survey results. You will have at your disposal a highly functional tool with potent forms, eye-catching, original and comfortable for respondents.

Cons: SurveyMonkey needs more constant updates, besides the security must be verified because there may be many bots or people with erroneous data.

Overall: We have been doing many surveys of any information we wanted; we were able to probe almost the entire market with precise questions to multiple customers and unknown audiences. Fascinatingly, the results helped us to make favourable decisions for the organization.

Pros: I like it because it helps me to get a lot of data and achieve a notorious tremendous analysis of all the opinions to highlight. It is an exciting application in which incredible tools prevail that encourage the development of the software. It has a significant deployment to strengthen the performance. SurveyMonkey contains comfortable support.

Cons: We are having problems with the customization of the forms, it has given an incredible feeling in other aspects, but this is the only problem I have.

Overall: It is the best software to collect the information in a very comprehensive and efficient way. It has given us many benefits to getting multiple data for future decisions. It has been very influential in encouraging advanced data collection. I can recommend it to all those who wish to optimize each of the systematic processes of collective and individual participation. Surveys can be achieved thanks to this platform.

Pros: I like that setting up as well as using SurveyMonkey.
Customizing, managing, and creating surveys is easy.
The tool is powerful and affordable.

Cons: So far so good SurveyMonkey has been a blessing to our business.

Overall: SurveyMonkey is has been very effective and my experience has been amazing. It is now easy to create and manage surveys.

Pros: SurveyMonkey is what any company would like to have in its work system for the correct administration of the surveys sent to customers. In my personal and work opinion, I consider that SurveyMonkey has the ability to create highly optimized surveys, surveys with an excellent design and a perfect order of the information or the questions that are placed in the survey. What I liked the most about SurveyMonkey is that: This platform has an excellent survey creator, which allows the user to modify it in a free environment, drag the text, add images with a click and add action buttons. In addition, I also love the way SurveyMonkey allows me to send surveys simultaneously, since with this platform I can send surveys to all the contacts added to my client system, and thus I can distribute the surveys to specific clients.

Cons: The only negative point to mention about SurveyMonkey is that this platform has a fairly limited free trial. When we started using this platform, it was in a trial period because we wanted to see what result it would provide us or what positive effect it would have on our survey creation, however, the trial period was quite limited, causing us to not be able to create surveys as complete, since it only allowed to add an exact amount of text. Additionally, this trial period causes user responses to take longer to be received by us once the user has completed the questionnaire. We quickly updated our plan to Advanced as it offered us better work alternatives, however they should create a more comprehensive free trial.

Overall: If we talk a little about the general experience I have had with SurveyMonkey, I would start by saying that at first, it was not that effective, since we used the trial period for a while to be able to know what guarantee of work this platform was offering us, without However, when we bought one of SurveyMonkey's plans, everything improved exponentially, and from there, this platform has helped us create fabulous surveys, really complete and that have allowed us to interview all our clients on an ongoing basis. This platform has been totally easy to use, its methodology for collecting opinions is quite good, and the time it takes to collect the responses sent by the user is totally fast.

Pros: In my personal and professional opinion, SurveyMonkey is a completely suitable platform for any company that wants to renew or optimize its customer data collection process, and also want to optimize the preparation of surveys. What I liked the most about SurveyMonkey is that:

1.- This platform has an incredible facility to design new surveys. It has a web editor which is capable of offering a "drag and drop" system and thus be able to prepare simple surveys, with precise questions and with an optimized design.
2.- Allows you to send surveys simultaneously, which helps them to be sent to several contacts or clients at the same time.
3.- Surveys get a unique and exclusive design thanks to SurveyMonkey allowing me to add templates pre-designed by this platform, and it allows me to add unique colors to my surveys.

Cons: We have been using SurveyMonkey for a little over 1 year, and we have never had any complications when it comes to sending, preparing and analyzing the SurveyMonkey surveys, this platform has been totally good for preparing surveys and has allowed us to collect a large amount of opinions in less time. We are very appreciative of SurveyMonkey's performance and great ability to collect feedback.

Overall: I am very satisfied with the result we have had with SurveyMonkey. Previously, we had problems collecting opinions, since other platforms did not allow us to prepare complete surveys to be able to interview our clients, however, after the arrival of SurveyMonkey, everything improved exponentially and we have managed to collect opinions in less time and we have also been able to interview to all our clients in a complete way, with all the questions we want to ask them and with an ease in answering each one of those questions. In addition, SurveyMonkey has been easy to use, its online survey editor and creator is quite fast and helps us save time.

Pros: Never before have we had the ability to create surveys as easily as we currently do with SurveyMonkey. What I like the most about this platform is that I have a large number of templates that I can insert to all the surveys that I am taking, this allows me to give a greater touch of creativity and also allows me to offer a better design to all the clients that go to complete the surveys we send you. I also really like that SurveyMonkey allows me to add a contact list where I can send the survey simultaneously to all recipients, without having to select them individually. Also, I like being able to insert questions to the survey without any kind of limit. SurveyMonkey allows me to add all kinds of questions that complement the survey and help me collect more information, all without any limitation.

Cons: During the experience I have had with SurveyMonkey, I do not have any factor or characteristic that has greatly affected my adaptation or use of the platform, however, one of the characteristics that should be improved in SurveyMonkey is that this platform should offer a better creation of surveys to those users who have a free subscription, since currently, the free subscriptions of SurveyMonkey cause the interviewee to leave some questions unanswered, and that affects the user having problems in collecting opinions and would also cause It takes longer for the user to decide whether to purchase a SurveyMonkey plan.

Overall: I have had a good experience with SurveyMonkey since this platform arrived in our industry. We currently use SurveyMonkey's Advanced plan, and this has allowed us to collect tons of opinions from all of our clients without any limits. We can collect up to more than 1000 opinions if we wish. In addition, SurveyMonkey is a fairly easy-to-use platform, creating surveys on this platform is completely simple, and very complete surveys can be done, with specific questions and with an incomparable design. Another feature that has been positively striking about SurveyMonkey is that the opinions are received by the system, immediately, this helps us to read the responses of the interviewee, immediately.

Pros: I can create surveys without any limitation, this helps me to have more options of what information I want to collect. It has a multi-language function to be able to create a survey in any language and facilitate the understanding and completion of users from anywhere on the planet. I can generate a report of the results obtained for their respective analysis and decision making. I can share surveys through links and I can also limit the number of participants.

Cons: There is a bad description in the plans since sometimes it charges things that have not been clearly specified. Bad support, I had to send technical support about failures and the truth is I get little or no response.

Overall: SurveyMonkey has helped me get the information I need to improve my business services. It has also helped me exponentially improve sales and customer relationships.

Pros: For us, the fact of being able to collect opinions based on surveys is completely important, because in this way we can learn more about the intentions of the clients and we can also know what they expect from our real estate services. One of the things I like the most about SurveyMonkey is that it has a system that is too fast for sending surveys, I have the ability to send surveys to my clients' emails, and thus get clients to access that survey without having to to move to any web page. In addition, SurveyMonkey provides me with a list of contacts where I can add each of the customers who have subscribed, and thus I can send the campaigns simultaneously to several people.

Cons: The free version of SurveyMonkey does not have full functionality so that the user can fully understand the platform and its functionalities. I immediately upgraded my SurveyMonkey plan to a paid plan, as the free trial option does not allow filtering of data, exporting data, and survey results cannot be shared with other people. I would like this free trial to be more comprehensive, allowing you to access more features without payment, so that new users can adapt to SurveyMonkey faster.

Overall: The general functionality of SurveyMonkey has been really good since I started using this platform, because I have had the possibility to create surveys in a simple way thanks to the editor that it offers me, I can create surveys with a good organization of the information and I can also design extensive surveys for all my clients. In addition, SurveyMonkey offers me the possibility to see in the main panel, the progress of each of the surveys and what effect those surveys are having on customers. SurveyMonkey is very easy to use, I can collect information from my clients using exact questions in my surveys, and I can also send the surveys simultaneously to multiple clients.