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Audience

Experience management products by Sogolytics cater to enterprise-level organizations across all industries. The software is robust and can scale to accommodate organizations of all sizes and users with varying skill levels.

About Sogolytics

Sogolytics is an experience management platform that enables companies to collect, analyze, and utilize customer and employee data to fuel business growth. Organizations across industries leverage Sogolytics to monitor interactions at all customer and employee touchpoints. Best-in-class reporting provides real-time, actionable insights to predict and mitigate potential issues.

SogoCX enhances every aspect of an organization's customer experience. This means: improved conversion rates, streamlined data management, and understanding customers to drive return on investment. With SogoCX, organizations leverage touch points to measure key metrics such as NPS, CSAT, and CES.

SogoEX is an employee experience management software for organizations to gather and utilize data to increase engagement and minimize turnover. The platform was designed to allow HR and leadership to drive organizational change through real-time feedback collection, employee engagement, and an exchange of ideas.

Pricing

Starting Price:
$299 per year/user
Pricing Details:
Basic plan: free for life
Plus plan: $299/year
Pro plan: $199/month or $788/year
Premium plan: $299/month or $1188/year
Enterprise plans: Call for pricing, 1 (800) 646-0520

SoGoCX and SoGoEX: Call for pricing, 1 (800) 646-0520
Free Version:
Free Version available.
Free Trial:
Free Trial available.

Integrations

API:
Yes, Sogolytics offers API access

Ratings/Reviews - 11 User Reviews

Overall 5.0 / 5
ease 4.8 / 5
features 4.9 / 5
design 4.9 / 5
support 4.8 / 5

Company Information

Sogolytics
Founded: 2009
United States

Videos and Screen Captures

Survey Distribution: SoGoSurvey provides multiple avenues for expanding survey outreach while maintaining the integrity of data. The most popular distribution options include email, web posting, and social media platforms.

Survey Distribution: SoGoSurvey provides multiple avenues for expanding survey outreach while maintaining the integrity of data. The most popular distribution options include email, web posting, and social media platforms.

Product Details

Platforms Supported
SaaS
iPhone
iPad
Android
Training
Documentation
Live Online
Webinars
In Person
Support
Phone Support
24/7 Live Support
Online

Sogolytics Frequently Asked Questions

Q: What kinds of users and organization types does Sogolytics work with?
Q: What languages does Sogolytics support in their product?
Q: What kind of support options does Sogolytics offer?
Q: What other applications or services does Sogolytics integrate with?
Q: Does Sogolytics have an API?
Q: Does Sogolytics have a mobile app?
Q: What type of training does Sogolytics provide?
Q: Does Sogolytics offer a free trial?
Q: How much does Sogolytics cost?
Q: What pricing for support is available for Sogolytics?
Q: What pricing for training is available for Sogolytics?

Sogolytics Product Features

360 Degree Feedback

Dashboard
Feedback / Surveys
Question Library
Rater Selection
Self Service Portal
Supports External Reviewers
Progress Tracking

Customer Engagement

Analytics
Churn Management
Communication Management
Feedback Collection
Live Chat
Community Management
Content Syndication
Gamification
Video Content

Customer Experience

Action Management
Analytics
Customer Segmentation
Dashboard
Feedback Management
Multi-Channel Collection
Sentiment Analysis
Survey Management
Text Analysis
Trend Analysis
Knowledge Management

Customer Satisfaction

Analytics
Complaint Monitoring
Feedback Collection
Survey Management
360 Degree Feedback
Call Reporting

Customer Success

Account Alerts
Customer Engagement
Customer Lifecycle Management
Account Management
Communication Management
Health Score
Onboarding
Revenue Management
Usage Tracking / Analytics
Win / Loss Analysis

Employee Engagement

Feedback Management
Pulse Surveys
Benchmarking
Cultural Alignment
Employee Awards
Employee Guides
Employee Recognition
Goal Management
Health & Wellness Programs
Performance Management

Experience Management

Action Management
Analytics
Customer Segmentation
Dashboard
Feedback Management
Knowledge Management
Multi-Channel Collection
Sentiment Analysis
Survey Management
Text Analysis
Trend Analysis

HR Analytics

Dashboard
HR Metrics Library
Trend Analysis
Compensation Plan Modeling
Leave & Absence Reporting
Predictive Modeling
Recruiting Management
Succession Planning
Talent Management
Turnover Tracking

Help Desk

Live Chat
Community Forums
Self Service Portal
Automated Routing
Multiple Brands / Products
Knowledge Base
Incident Management
Ticket Management
Alerts / Escalation
Known Issue Management
Interaction Tracking
Document Storage
Multi-Channel Communication
Service Level Agreement (SLA) Management
Network Monitoring
Customizable Branding
IT Asset Management
Real-time Chat
Email Integration

SMS Survey

Alerts / Notifications
Analytics / Reporting
Audience Targeting
Campaign Management
Contact Management
Customizable Templates
Mass Texting
Message Personalization
Survey Builder
Template Management
Keyword Tracking
MMS
Scheduled Messaging

Survey

Custom Survey URLs
Data Analysis Tools
Email Marketing
Mobile Survey
Paper Survey
Question Branching
Question Library
Site Intercept Survey
Skip Logic
Supports Audio / Images / Video
Offline Response Collection

Sogolytics Additional Categories

  • John M.
    Cyber Security Engineer
    Used the software for: 6-12 Months
    Frequency of Use: Weekly
    User Role: User
    Company Size: 1,000 - 4,999
    Design
    Ease
    Features
    Pricing
    Support
    Probability You Would Recommend?
    1 2 3 4 5 6 7 8 9 10

    "Robust data collection tool"

    Posted 2024-10-04

    Pros: Sogolytics allows us to collect, process and visualize data in an intuitive and customizable way. The platform allows us to identify trends, patterns and opportunities for improvement in our production and supply chain processes. In addition, I appreciate the ease with which Sogolytics integrates with existing business management systems and databases.

    Cons: One of the limitations I find is the lack of some advanced predictive analytics features that could enrich our forecasting and planning capabilities

    Overall: Sogolytics is a robust and effective tool for data analytics. It effectively delivers on its data collection, processing and visualization capabilities.

    Read More...
  • Garima C.
    Student
    Used the software for: Free Trial
    Frequency of Use: Daily
    User Role: User
    Company Size: 1 - 25
    Design
    Ease
    Features
    Pricing
    Probability You Would Recommend?
    1 2 3 4 5 6 7 8 9 10

    "Using Sogolytics as a student"

    Posted 2024-03-03

    Pros: I like the fact that it is customizable and I can generate report from my survey. It is as if someone made a premium version of google forms that meet your requirements.

    Cons: I haven't found any cons as of yet. But if I do I will update it here.

    Overall: I think its a worth a try. You can go for a free trial and see if it meets your requirements. I think its worth it.

    Read More...
  • A Sogolytics User
    Product application specialist
    Used the software for: Less than 6 months
    Frequency of Use: Weekly
    User Role: User
    Company Size: 100 - 499
    Design
    Ease
    Features
    Pricing
    Support
    Probability You Would Recommend?
    1 2 3 4 5 6 7 8 9 10

    "Superb tool, it helps to gather user feedbacks"

    Posted 2022-11-07

    Pros: No coding is required to generate questionnaires.
    Surveys can be deployed anywhere like websites and emails.
    The user interface is straightforward.
    Breeze to customize the survey background.
    Easy to view user response collected for survey.

    Cons: Using this platform from last 6months never had any negative experience.

    Overall: Sogolytics is a superb tool to gather information and opinions from real customers. It is used by my email marketing team to analyse what clients think about our marketing approaches. Overall, Sogolytics is a great tool, everyone should try it.

    Read More...
  • A SoGoSurvey Enterprise User
    Customer relations and Marketing Specialist
    Used the software for: 6-12 Months
    Frequency of Use: Weekly
    User Role: User, Administrator, Deployment
    Company Size: 100 - 499
    Design
    Ease
    Features
    Pricing
    Support
    Probability You Would Recommend?
    1 2 3 4 5 6 7 8 9 10

    "Custom Survey Builder"

    Edited 2020-11-13

    Pros: SoGoSurvey is an extremely useful and simple platform to build custom surveys. I'm using this to create feedback surveys. It's easy to create and no code is required. I'm impressed with the features it offered me. The dashboard and data overview is simple to get.

    Cons: It needs to offer more temples and layout customizations.

    Overall: I'm very impressed with this solution. It offered me a highly customizable platform to create custom feedback surveys. The templates are appealing. Overall, it's a very useful tool for me.

    Read More...
  • A SoGoSurvey User
    Senior Project Manager
    Used the software for: 1-2 Years
    Frequency of Use: Monthly
    User Role: User, Administrator, Deployment
    Company Size: 100 - 499
    Design
    Ease
    Features
    Pricing
    Support
    Probability You Would Recommend?
    1 2 3 4 5 6 7 8 9 10

    "Get every survey response registered"

    Posted 2020-11-06

    Pros: SoGoSurvey is a quick survey creator which eliminates the programming coding by its simple drag and drop template based custom survey builder. It gives us many flexible ways to create for different usage. We are recently used this for customer experience research, it was great in every case.

    Cons: We are very happy using this survey creator platform.

    Overall: SoGoSurvey is excellent also for none technical persons who want to create surveys for different occasions. In usefulness, I will rate this tool 5 out of 5. I will highly recommend this tool over another survey builder.

    Read More...
  • A SoGoSurvey User
    Operations and Marketing Analyst
    Used the software for: 2 Years
    Frequency of Use: Weekly
    User Role: User, Deployment
    Company Size: 100 - 499
    Design
    Ease
    Features
    Pricing
    Support
    Probability You Would Recommend?
    1 2 3 4 5 6 7 8 9 10

    "Simple Survey Creator platform"

    Edited 2020-11-02

    Pros: SoGoSurvey is a stress-free survey page creator.
    - Not a single coding involved in creating the surveys from this platform.
    - Gives you the ability to design your layouts and interface.
    - Custom link builder to share your surveys using URL.

    Cons: Not at all. We loved this platform never had any bad experience.

    Overall: We are using this platform to quickly build surveys for our feedback and research usage. This is very powerful and gives you limitless customization. Overall, I highly recommend SoGoSurvey.

    Read More...
  • Aman S.
    Director of Program Management
    Used the software for: 1-2 Years
    Frequency of Use: Monthly
    User Role: User, Deployment
    Company Size: 26 - 99
    Design
    Ease
    Features
    Pricing
    Support
    Probability You Would Recommend?
    1 2 3 4 5 6 7 8 9 10

    "Powerful Survey Developer tool"

    Edited 2020-10-18

    Pros: This software is an incredible survey developer tool. The survey designing is simple and significant.
    Pros,
    Easy to develop, secure collected database, flexible questions and plugins, intuitive UI.

    Cons: No cons. It does my survey building job very well.

    Overall: User insights and feedbacks have always been a crucial point for business improvement. When it comes to the survey creator it's the best tool to develop. Overall, SoGoSurvey allows me to easily generate insights from its survey.

    Read More...
  • A SoGoSurvey User
    Data analyst
    Used the software for: 1-2 Years
    Frequency of Use: Weekly
    User Role: User
    Company Size: 26 - 99
    Design
    Ease
    Features
    Pricing
    Support
    Probability You Would Recommend?
    1 2 3 4 5 6 7 8 9 10

    "Intuitive Survey builder platform"

    Posted 2020-08-25

    Pros: Here are the things I liked about SoGoSurvey:
    * Drag and drop to customize survey.
    * Smartphone and desktop supported survey interface.
    * File upload and captcha option to protect survey.
    * Brand name survey header customization.

    Cons: * No cons.
    * overall it's an outstanding platform.

    Overall: It's an intuitive survey builder platform. Overall I use SoGoSurvey to create and gather my customer feedbacks from its intuitive surveys. Without any coding, I made an organized survey.

    Read More...
  • A SoGoSurvey User
    Operations Manager
    Used the software for: Less than 6 months
    Frequency of Use: Weekly
    User Role: User
    Company Size: 26 - 99
    Design
    Ease
    Features
    Pricing
    Support
    Probability You Would Recommend?
    1 2 3 4 5 6 7 8 9 10

    "Full fledged online survey tool"

    Posted 2020-08-17

    Pros: SoGoSurvey survey is one of the most comprehensive online survey to available in the market. It supports complex logics and branching features. It's based on drag and drop interface making it very easy to use. It has a very good inventory of prebuilt template making it a good choice for creating quick survey forms.

    Cons: It is very powerful and easy to use survey tool. No Dislikes.

    Overall: SoGoSurvey Survey tool has ability to create responsive survey forms, quizzes. The learning curve is is quite flat and no exceptional skill is required to create appealing and effective survey forms. The collected responses from the customer base can be easily exported to excel sheets to further drill down. The UI is very user friendly.

    Read More...
  • ANURAG S.
    Marketing Analyst
    Used the software for: Less than 6 months
    Frequency of Use: Monthly
    User Role: User
    Company Size: 100 - 499
    Design
    Ease
    Features
    Pricing
    Support
    Probability You Would Recommend?
    1 2 3 4 5 6 7 8 9 10

    "Intuitive Survey Tool"

    Posted 2020-06-29

    Pros: SoGoSurvey is my favorite survey tool with tons of feature for my survey/Feedback drives. The features includes -
    1. Logic and Branching
    2. Provision of Auto populate the participant's data.
    3. Reports can be integrated with MS-Office, be it Excel or Powerpoint
    4. Customizable Invitation/Reminder Emails.

    Cons: I'm very much impressed with the SoGoSurvey. No Complains.

    Overall: The best part of SoGoSurvey is the Ample Logic and Branching ability, It gives the ability to make survey that's able to collect the deep understanding and expectation of our customers. There's a provision to Auto populate the participant's data, its important feature as it decreases the the totals survey filing time without cutting any information. The report/Analytic section is good enough for day day to analysis. However there is provision to export the survey data which can be used to further analyze through third party software.

    Read More...
  • Kunal R.
    Manager
    Used the software for: 1-2 Years
    Frequency of Use: Weekly
    User Role: User
    Company Size: 26 - 99
    Design
    Ease
    Features
    Pricing
    Support
    Probability You Would Recommend?
    1 2 3 4 5 6 7 8 9 10

    "Easy to generate and analyze surveys"

    Posted 2020-06-24

    Pros: SoGoSurvey is easy to create a survey and share it with users. This tool is available on Cross-platform makes it easy to access and use. It shows valuable reporting and analytics. Survey templates are very attractive and beautiful.

    Cons: SoGoSurvey is a very impressive survey builder. It meets all of my requirements.

    Overall: User experience plays a very important role in business development. SoGoSurvey is the best tool to get user experience by generating surveys and forms. It's the best tool to get business idea development in exchange for feedback.

    Read More...
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