About OTRS
OTRS is a solution desk that can be used to support nearly any team in your company. It brings together all of the tools that make service management successful, including:
- ticketing,
- calendaring,
- CMDB,
- process management,
- reporting,
- multiple channels for customer access,
- knowledge base,
- service catalog and more.
Your teams have all the information and workflows they need right at their fingertips so that they can offer seamless service and build customer satisfaction. Customers love the self-service options that are available through an external portal: You can share knowledge base articles, informational pages and allow them to send requests right to your team.
The OTRS service management solution was awarded the SERVIEW CERTIFIED TOOL seal of approval.
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Pricing
Pricing Details:
Based upon needs. Contact [email protected] for a quote.
Free Trial:
Free Trial available.
Integrations
Company Information
OTRS Group
Founded: 2003
Germany
www.otrs.com
Videos and Screen Captures
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Product Details
Platforms Supported
SaaS
Training
Documentation
Live Online
In Person
Support
Phone Support
24/7 Live Support
Online
OTRS Frequently Asked Questions
OTRS Product Features
Business Process Management
Access Controls / Permissions
Alerts / Notifications
Business Process Automation
Business Rules Management
Collaboration
Process Change Tracking
Process Mapping
Process Modeling & Design
Visual Workflow Management
Complaint Management
Case Management
Customer Complaint Tracking
Feedback Management
Forms Management
Issue Tracking
Routing
Self Service Portal
Survey Management
Complaint Classification
Corrective Actions (CAPA)
Quality Assurance Management
Social Media Monitoring
Field Service Management
Contact Database
Contract Management
Customer Database
Inventory Management
Mobile Access
Scheduling
Service History Tracking
Work Order Management
Billing & Invoicing
Dispatch Management
Electronic Signature
Payment Collection in the Field
Quotes / Estimates
Routing
Time Clock
Help Desk
Alerts / Escalation
Automated Routing
Customizable Branding
Email Integration
IT Asset Management
Incident Management
Interaction Tracking
Knowledge Base
Live Chat
Multi-Channel Communication
Multiple Brands / Products
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management
Community Forums
Document Storage
Known Issue Management
Network Monitoring
IT Service
Contract Management
IT Asset Management
Incident Management
Knowledge Management
Release Management
Self Service Portal
Service Catalog
Service Reporting
Ticket Management
ITSM
Asset Tracking
Availability Management
Change Management
Configuration Management
Contract/License Management
Dashboard
Incident Management
Problem Management
Release & Deployment Management
Self Service Portal
Project Management
Incident Management
Audit Trail
Incident Reporting
Task Management
Ticket Management
Corrective Actions (CAPA)
Disaster Recovery
IT Incident Management
OSHA Compliance
Root-Cause Diagnosis
Safety Management
Service Desk
CMDB
Change Management
IT Asset Management
Incident Management
Knowledge Base
Mobile Access
Procurement Management
SLA Management
Self Service Portal
Remote Control
Workflow Management
Access Controls/Permissions
Business Process Automation
Calendar Management
Configurable Workflow
Customizable Dashboard
Forms Management
Graphical Workflow Editor
Mobile Access
Task Management
Third Party Integrations
Workflow Configuration
Approval Process Control
Compliance Tracking
Document Management
No-Code
OTRS Reviews
Write a Review-
Probability You Would Recommend?1 2 3 4 5 6 7 8 9 10
"Great! Open Source Version OTOBO" Posted 2022-02-15
Pros: I like that it has a lot of features, especially that you can automatically create tickets from emails.
You also have a lot of options for the frontend.Cons: No cons.
At first it's really hard, because the amount of functionality and settings is huge.Overall: Overall its really good. But I would advice you to take a look at OTOBO its based on OTRS and it is Open Source.
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