NICE Workforce Management Integrations

Deliver more accurate results through Inbenta Semantic Search Engine’s ability to understand the meaning of customer queries. While the search engine is the most widespread self-service tool on web pages with 85% of sites having one, the ability to serve up the most relevant information could be the difference between a good or poor onsite customer experience. Inbenta Search pulls data from across your customer relationship tools, such as Salesforce.com and Zendesk, as well as other designated websites. The Inbenta Symbolic AI and Natural Language Processing technology enable the semantic Inbenta Search to understand customers’ questions, quickly deliver the most relevant answers, and reduce on your support costs. Using Inbenta Symbolic AI technology also means that there is no need for lengthy data training, which allows you to quickly and easily deploy and benefit from the Inbenta Search engine tool.

Experience the groundbreaking Haiku game, your gateway to mastering real-world cybersecurity skills. Learning paths within the game are precisely tailored to real cybersecurity jobs and certifications, accelerating the way to your dream cybersecurity career. At Haiku, we harness the power of game-based training to facilitate your team's skill acquisition. Whether you're nurturing cybersecurity newcomers or propelling seasoned professionals to new heights, Haiku empowers your team with invaluable expertise. Gain the knowledge to step in and take action from day one with the ability to spot, contain, and remediate threats. Advance your expertise with training on simulated networks mirrored to your actual technology stack. At Haiku, we seamlessly integrate practical skills-building with the NICE Workforce Framework and certification-preparation pathways, enabling skillset and competency validation at individual and team levels.