Audience
Contact Centre and Call Centre
About MaxContact
MaxContact is suitable for sites from 6 – 1000 users, with clients around the world in all sectors including BPO’s, financial services, utility providers and many more. MaxContact is a proven supplier to some of the market leaders in these fields.
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Pricing
Starting Price:
£49 per month per User
Free Trial:
Free Trial available.
Integrations
No integrations listed.
Company Information
MaxContact
United Kingdom
www.maxcontact.com
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Product Details
Platforms Supported
SaaS
Windows
Mac
Linux
Training
Documentation
Live Online
Webinars
In Person
Support
Phone Support
24/7 Live Support
Online
MaxContact Frequently Asked Questions
MaxContact Product Features
Auto Dialer
Call Center Management
Call Recording
Call Reporting
Call Scripting
Lead Management
Power Dialer
Predictive Dialer
Preview Dialer
Progressive Dialer
Surveys
Call Center
Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
IVR / Voice Recognition
Inbound Call Center
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics
Database
Escalation Management
Call Recording
Archiving
Instant Retrieval
On-Demand Recording
Call Sharing
Distributed Call Recording
Event Triggered Recording
File Transfer
Recording Bookmarking
Scheduled Recording
Screen Activity Recording
Video Call Recording
Call Tracking
Call Recording
Call Routing
Caller Identification
Campaign Management
Conversion Tracking
IVR / Voice Recognition
CRM
Call Log
Keyword Tracking
Cloud Communication Platform
Call Center
Call Recording
Call Routing
Chat / Messaging
IVR / Voice Recognition
Audio / Video Conferencing
Fax Management
File Sharing
Cloud PBX
Call Recording
Call Routing
IVR / Voice Recognition
SIP Trunking
Virtual Extensions
Ring Groups
Web Conferencing
Dashboard
Interactive
KPIs
Private Dashboards
Public Dashboards
Scorecards
Visual Analytics
Widgets
Annotations
Data Source Integrations
Functions / Calculations
OLAP
Themes
Lead Management
Activity Tracking
Campaign Management
Lead Capture
Lead Segmentation
Lead Distribution
Lead Nurturing
Lead Scoring
Pipeline Management
Prospecting Tools
Source Tracking
Live Chat
Canned Responses
Customizable Branding
Transfers / Routing
Geo Targeting
Offline Form
Proactive Chat
Screen Sharing
Third Party Integration
Website Visitor Tracking
Predictive Dialer
Call Monitoring
Call Recording
Call Results
Call Transfer
Callback Scheduling
Campaign Specific Caller ID
Contact Management
FCC Compliance
FTC Compliance
Lead Capture
Lead Management
Reporting
Customizable Dashboard
Drag & Drop
Sales Reports
Scheduled / Automated Reports
Data Source Connectors
Drill Down
Email Reports
Financial Reports
Forecasting
Marketing Reports
OLAP
Report Export
Telephony
Auto-Dialer
Call Center Management
Call Monitoring
Contact Management
IVR / Voice Recognition
Inbound Reporting
Outbound Reporting
Predictive Dialer
VoIP
Voice & Data Integration
Telemarketing Management
Unified Communications
Call Recording
Call Routing
Chat / Messaging
Audio / Video Conferencing
Calendar Management
Fax Management
File Sharing
Mobile Access
Multi-User Collaboration
Voice Mail