Audience

Companies looking for a custom monitoring, analytics and automation platform to improve user experience

About Germain UX

No need to talk to the users to know what they experienced (replay, behavior insights, etc). End-2-end Transaction Insights (business, technology, etc). User interface design or technology issues may contribute to poor user experience. Germain UX identifies use cases and root-cause of issues down to the user click and scenario and technology (network request, code, sql, etc). Lack of training, poor organization, attrition may contribute to ineffective business operations. Germain UX identifies main gaps and their root-cause, in real-time and 24×7. Overloaded call center, lack of expertise, hard to find information on a website may all contribute to low prospect conversion rate. Germain UX helps identify actionable insights. Ineffective product or service, lack of support, hard-to-find online material, may all contribute to a poor customer experience and attrition. Germain UX identifies actionable insights around that, 24×7 and in real-time.

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Pricing

Starting Price:
$460 per month

Integrations

API:
Yes, Germain UX offers API access
See Integrations

Ratings/Reviews - 1 User Review

Overall 5.0 / 5
ease 5.0 / 5
features 5.0 / 5
design 5.0 / 5
support 5.0 / 5
More Reviews Write a Review

Company Information

Germain UX
Founded: 2012
United States
germainux.com

Videos and Screen Captures

Germain UX Screenshot 1
Germain UX Screenshot 1 Germain UX Screenshot 2 Germain UX Screenshot 3 Germain UX Screenshot 4
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Product Details

Platforms Supported
SaaS
Windows
Mac
Linux
iPhone
iPad
Android
Chromebook
Training
Documentation
Live Online
Webinars
In Person
Videos
Support
Phone Support
24/7 Live Support
Online

Germain UX Frequently Asked Questions

Q: What kinds of users and organization types does Germain UX work with?
Q: What languages does Germain UX support in their product?
Q: What kind of support options does Germain UX offer?
Q: What other applications or services does Germain UX integrate with?
Q: Does Germain UX have an API?
Q: Does Germain UX have a mobile app?
Q: What type of training does Germain UX provide?
Q: How much does Germain UX cost?
Q: What pricing for support is available for Germain UX?
Q: What pricing for training is available for Germain UX?

Germain UX Product Features

Application Performance Monitoring (APM)

Baseline Manager
Diagnostic Tools
Full Transaction Diagnostics
Performance Control
Root-Cause Diagnosis
Server Performance
Trace Individual Transactions
Resource Management

Business Process Management

Access Controls / Permissions
Alerts / Notifications
Business Process Automation
Business Rules Management
Collaboration
Process Change Tracking
Process Mapping
Visual Workflow Management
Process Modeling & Design

Data Analysis

Data Discovery
Data Visualization
High Volume Processing
Predictive Analytics
Regression Analysis
Statistical Modeling
Text Analytics
Sentiment Analysis

DevOps

Dashboard
KPIs
Prioritization
Release Management
Timeline Management
Troubleshooting Reports
Approval Workflow
Policy Management
Portfolio Management

Germain UX Reviews

Write a Review
  • Ramesh S.
    Senior Technical Support
    Used the software for: 6-12 Months
    Frequency of Use: Monthly
    User Role: User
    Company Size: 100 - 499
    Design
    Ease
    Features
    Pricing
    Support
    Probability You Would Recommend?
    1 2 3 4 5 6 7 8 9 10

    "Business Database monitor"

    Posted 2020-07-20

    Pros: #1- Network, database and application are very easily monitored.
    #2- Performace metrics are very insightful and easy to analyze.
    #3- Marketing reports forecasting is great.

    Cons: #1- We had an overall positive experience with it.

    Overall: We are using this tool for monitoring database performance. It enables great performance metrics to analyze and track business resources. The dashboard is easy to jump around its reports and metrics data.

    Read More...
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