Audience
SaaS businesses and SaaS companies interested in a software solution to improve onboarding, retention, and support processes
About FROGED
FROGED is where Customer Success meets Product-led growth. One affordable platform to solve onboarding, retention & support challenges - built by a SaaS, for SaaS companies.
Brands can optimize their entire Customer Lifecycle: Onboarding, Engagement, and Proactive Customer Support. Using one platform you can:
- Automate support (live chat, help desk & integrations)
- Increase product adoption (in-app messages and email campaigns & automation)
- Reduce churn by up to 76% (Use NPS surveys, omnichannel communication, & keyword spotting)
Plus increase engagement, overall MRR, and retention rate.
Our tech stack is adaptable with over 2K integrations including WhatsApp, Jira, Google, Zapier, Segment, Facebook Messenger to name a few.
Explore FROGED's limitless possibilities with a 7-Day FREE TRIAL today.
Pricing
Company Information
Product Details
FROGED Frequently Asked Questions
FROGED Product Features
AB Testing
Customer Experience
Customer Service
Customer Success
Live Chat
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Probability You Would Recommend?1 2 3 4 5 6 7 8 9 10
"Easy to use and full featured live chat for your web apps" Posted 2023-02-09
Pros: What I love about Froged is that they have a very easy to use platform so the team is able to adopt without much changes in their current customer service workflow.
Cons: I actually do not see any feature not to like about Froged. It is very customizable and feature rich.
Overall: I highly recommend businesses take a look at Froged in setting up live chat for their web applications.
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Probability You Would Recommend?1 2 3 4 5 6 7 8 9 10
"Meet the needs, but is in great need of app and email changes" Posted 2023-01-30
Pros: FROGED fits the bill on what you need. You'll have access to a plethora of features to help you understand and help your clients.
There is a learning curve of course, as it is with all this CRM app tools.
You can set a full suite of customer relations tools with no time. API is concise and sdks helps speeding up the process.
I havent went really in deep with all the features, as I have the base plan.Cons: - As a support feature it falls short on speed: Sends you a "nudge" email/push notification saying "this client send you a message", but it doesn't gives you the email. Unless you have the FROGED app or web app opened, you wont be able to prioritize the message. For startups with minimal teams this is really problematic: No one is 100% committed to the same task all day, so you have to stop, open the email then go to the clients message in order to check what the message is about.
- The web app takes a LOT of resources, even opening it on safari slows big time my computer. Same goes for the iOS appOverall: If you need a quick and reliable way to let your customers contact you and are in need of some dev tools to integrate behaviours, automatic actions, etc. then FROGED can fit your bill.
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There is a lot of room for improvement on some basic features, but still, not a bad app. Use it and create your own opinion about it -
Probability You Would Recommend?1 2 3 4 5 6 7 8 9 10
"A great tool to help your business grow" Edited 2023-01-24
Pros: It is very handy to use, they even have an Android and an iOS app. It has simple inbox just like personal chat messengers.
Cons: You cannot customize the url pattern of knowledge base articles.
Overall: FROGED is intuitive, and the basics can be learnt by new team members. I like that my team can see the chat history of everyone.
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Probability You Would Recommend?1 2 3 4 5 6 7 8 9 10
"Great alternative to heavy weights in the category!" Posted 2023-01-24
Pros: FROGED is an awesome alternative to what the heavy weights in the category offers. Have ample features that will help your organization and your (potential) customers.
Cons: It takes some time to get used to all the features the tool offers. Overall a great tool once you get go.
Overall: Good for your customer support and is one of the best alternatives in the category. Get your customer support done like a pro.
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Probability You Would Recommend?1 2 3 4 5 6 7 8 9 10
"FROGED - Customer Tracking" Posted 2023-01-24
Pros: Tracks all customer interactions with your site or application. Chatbot and automation of conversations.
Cons: Takes time to set up and automate what you want it to do.
Overall: Excellent concept and design, no other product offers what FROGED does. Support team very keen to help.
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Probability You Would Recommend?1 2 3 4 5 6 7 8 9 10
"Good product" Posted 2022-07-14
Pros: All in one tool to manage and worked wonders for our customer onboarding and retention. All the resources available are also good.
Cons: Not many cons but a good thing is the tool is always evolving.
Overall: All in one tool to manage and worked wonders for our customer onboarding and retention. All the resources available are also good.
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Probability You Would Recommend?1 2 3 4 5 6 7 8 9 10
"A must-have tool for Customer Support" Posted 2022-05-30
Pros: Froged is a tool optimized for customer retention through email flows and mailings, plus you can add a knowledge center, and send messages to customers within your platform, which makes it very powerful.
Cons: Its main disadvantage is however an advantage in itself, being a new tool, it lacks implementations, however this makes the team very receptive and every month new functionalities are implemented.
Overall: This tool is used daily from LastBasic, our platform for the conversion of ideas to hardware prototypes, and has given us an advantage in managing internal processes with customers thanks to its simplicity and accessibility.
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Probability You Would Recommend?1 2 3 4 5 6 7 8 9 10
"Great potential! " Posted 2022-05-30
Pros: The team is really committed to building something great and the customer support usually is fast and available.
Cons: The ui/ux could be much better. Not so pleasant to navigate.
Overall: Despite the ui/ux, what is important is the functional part, it works. I hope they improve ui/ux but as long as it keeps working as it should, that's what matters.
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Probability You Would Recommend?1 2 3 4 5 6 7 8 9 10
"Great Customer Success tool" Edited 2022-05-27
Pros: The amount of features the tool has can be very useful for the different teams within the company. They also have great customer support.
Cons: Very few to say for the time being. The implementation of the tool requires some time and isn't as immediate one would like. Not any more so far.
Overall: Overall a great CS tool but also a good tool to collect metrics, set up onboardings or journeys with other features and a great customer support.
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Probability You Would Recommend?1 2 3 4 5 6 7 8 9 10
"Using FROGED for a year now" Posted 2022-05-26
Pros: Very good management in the contacts to use live chat.
Good notifications System.
Simple and intuitive interface.
Good Filters system to be optimal at work.Cons: No cons for now, if i have to say something the only cons i see is, you have to have good internet skills to manage the filter system, but if you know how to do it, the software is a very powerful tool.
Overall: I really like FROGED, i was working with this software for like a year now, and i can say i totally recommend.
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Very good experience.Reply from FROGED -
Probability You Would Recommend?1 2 3 4 5 6 7 8 9 10
"Great tool for the day to day with customers " Posted 2022-05-26
Pros: Chat and documents to automate and improve the relationship with the client, onboarding of our platform for new clients with everything automated, creation of clusters and notifications.
Cons: We lack a complete report or dashboard to analyze all customer interactions and make a decision or create new actions with more data.
Overall: We are in the testing phase, but overall it works very well and helps us both to capture new leads efficiently and to improve the relationship with current customers.
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Probability You Would Recommend?1 2 3 4 5 6 7 8 9 10
"Froged gets the job done" Posted 2022-05-13
Pros: Simple to use and easy to find answers to user functionality questions. You guys have videos to show features.
Cons: None that I can mention at this time. So far the program has worked as intended and no Cons to report at this time. Is there a desktop app?
Overall: 8 of 10. I have used other chat platforms and I can say that this one is not at the bottom of my list and so I hope to as i use it more have more insight.
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Probability You Would Recommend?1 2 3 4 5 6 7 8 9 10
"It's improving faster than expected" Posted 2022-05-12
Pros: Integration with WhatsApp allows us to unify all the contact channels and team performance tracking.
Cons: We wanted a connection with Facebook Ads to create a custom audience and deploy paid campaigns.
Overall: The support team is always available in English and Spanish to support our operation and advanced technical requirements. Froged.com will be a key tool to boost our next growth strategies.
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Probability You Would Recommend?1 2 3 4 5 6 7 8 9 10
"Live chat & behavior email automation superb!" Posted 2022-05-11
Pros: Regularly updating the features.
Simple & easy to use.
There are really good features & triggers that helps to Auto mate messages.Cons: There are some glitches but they're working. Few suggestions like highlight the message reply " opinion so visitors can reply on recent chat.
Overall: Looks good for small SaaS company.
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Regularly adding new features.
Dashboard looks simple & very clean.. advanced API based automation.Reply from FROGED -
Probability You Would Recommend?1 2 3 4 5 6 7 8 9 10
"FROGED Review" Edited 2022-05-13
Pros: It is cheaper than the rest, being a relatively new software it has new functionalities, it has flexibility when it comes to tracking events.
Cons: Being relatively new the functionalities may contain bugs that are difficult to understand their root cause, support is relatively slow due to the time difference.
Overall: The best thing has been to be able to have an easy to edit help book, as well as easy communication by email or automatic messages, however I would like to be able to use the flow in a fluent way.
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Probability You Would Recommend?1 2 3 4 5 6 7 8 9 10
"Great specialized tool" Edited 2022-05-26
Pros: This is the first app I've used for measuring and keeping track of Customer Experience and it makes a difference!
It's way better to have it automated and constantly updated.Cons: It was a little confusing to use at the beginning, but the resources and support were helpful.
Overall: It's usually not a priority for businesses to actively track the customer experience and satisfaction.
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Having a tool that keeps track of it with automation allows you to be more proactive on problems that arise.Reply from FROGED -
Probability You Would Recommend?1 2 3 4 5 6 7 8 9 10
"Best behavioral email automation so far!" Posted 2022-05-11
Pros: I use it for our onboarding sequence, based on trigged conditions. The deliverability is bang on, while we can easily keep a track of the onboarding flow.
Its easy to integrate with the product and create events.
Pretty useful for chats and agents too, its an addition I liked it. It's chat is better than Help Scout I would say.
Made onboarding much easier!Cons: Nothing so far. It's too good. Just would recommend A/B test and sort report date-wise feature.
Overall: My overall experience with Froged in last six months was terrific. Easy learning curve and hands-on feature. It's for everyone. Product, Marketing, Success, Support, we use it cross-functionally. We never failed upon deliverability and didn't stake domain's reputation.
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Froged is bringing lot more features, and a supportive team.
Best of luck!Reply from FROGED
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