Audience

Companies searching for a solution to manage and engage their customers

About Eudata Customer Engagement

Gadget ready agent cockpit that includes Voice, omnichannel and customer details. Ready to be part of your environment thanks to simple and efficient plug-ins for custom or legacy CRM, TT or productivity tools. An agent BOT is always available to support the users in executing processes and use the right tools. A centralized repository to register every step of your customer journey (customer profile and cross channel history) and make it available in real time to agents and supervisors, coupled with a powerful reporting tool to access all the relevant KPI. A chatBOT based on artificial intelligence that enables end to end control of automated conversational omnichannel processes. Used by millions of users every month, it can be part of the customer journey or of the agent experience. Easily add WhatsAPP to support sales and customer service, enabling millions of users to contact you from web and mobile.

Integrations

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Company Information

Eudata
Italy
eudata.com/conversational-customer-service/

Videos and Screen Captures

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Product Details

Platforms Supported
SaaS
Training
Videos
Support
Online

Eudata Customer Engagement Frequently Asked Questions

Q: What kinds of users and organization types does Eudata Customer Engagement work with?
Q: What languages does Eudata Customer Engagement support in their product?
Q: What kind of support options does Eudata Customer Engagement offer?
Q: What type of training does Eudata Customer Engagement provide?

Eudata Customer Engagement Product Features

Customer Engagement

Analytics
Live Chat
Churn Management
Communication Management
Community Management
Content Syndication
Feedback Collection
Gamification
Video Content

Eudata Customer Engagement Additional Categories